Évaluation du lieu : 5 Playa Vista, Los Angeles, CA
Love this service. I travel quite often, and by this was the easiet thing to use my phone abroad. The speed is pretty fast too.
Brett V.
Évaluation du lieu : 1 Miami Beach, FL
Update below 9÷28÷15 Purchased the wifi hotspot and used while in Spain and Italy. I burned through 1 gig in 4 days! Emailed them to find out why this could be possible. They emailed me back with an attachment with log of data usuage which was useless. I purchased another gig and I burned through that in a few days. I emailed them again and I got the same«canned» email. Using a wifi hotspot with iPhones, iPads etc can be very tricky with wifi data. Many things happen in the background while on wifi that could use your data without you knowing. If you do not know what to turn off in settings, you could be waisting your money. Keepgo should do a better job and be more transparent on wifi data verses cellular data. I would not recommend purchasing keepgo hotspot and go with your carriers international data package. I have purchased AT&T 500 mb in the past and it has lasted 30 days on a Spain trip Update: 9÷28÷15CEO David Lipovkov email me about 1 week ago and said he would direct«his team» to credit me 1 gig of data… I have not received it Update: 9÷30÷15. Keepgo reviews on their website are«selected» I have been in contact with that services the reviews and asked them why my review is not showing on keepgo’s website and they told me that keeps has to «Push» it through them . Basically, Keepgo is selecting the reviews that they want on their website. No bueno! Update 10÷1÷15. I am now getting emails from VP and Level 2 support giving me more excuses. They have not acknowledged my valid points in all the email and reviews I have posted.
Matthew S.
Évaluation du lieu : 4 Back Bay, Boston, MA
I just returned from a trip to Ireland, Italy, Bahrain and Dubai. My SIM card from KeepGo worked flawlessly on my iPhone 5 in Europe, but I had some connectivity issues in the Middle East. KeepGo customer service worked quickly and professionally to resolve my issues(even though it was Christmas day). They also reimbursed my for the lost time. In Bahrain, their data rates are not listed on their site, so after being charged $ 4.5USD/MB, I emailed them about this really high rate, and they reimbursed me for all of the data I used while that country. Kudos on the customer service here as they could have just told me to go fly a kite. I did a lot of homework before ordering my SIM from KeepGo and can honestly say that if you are traveling to multiple countries over an extended period, there is no better service available. Thanks, KeepGo.
Kam C.
Évaluation du lieu : 1 New Canaan, CT
Ok. I have used their service many times. The product is good when it works, but I’m batting 0% in the last 2 times I’ve used them. First time, I landed in Montréal Trudeau airport, phone did not work despite loading up the the right APN settings. After calling support and talking to them for an hour, they fixed it. Now days later, I received a text that I exceeded my daily 100mb limit when I haven’t used the phone once. When I called, they insisted I used the data. I thought, hmmm, maybe some apps in my phone was using data in the background without me knowing, so 2 months later, I decide to give them another try. I now am in Vancouver and again, the phone does not work. It keeps showing up with no carrier despite my location being in downtown Vancouver. I’ve been working with support for a few hours now and still no resolution. I think this is it. I’m writing these guys off. Buyers beware.
David G.
Évaluation du lieu : 1 San Francisco, CA
This service SUCKS they say they will send you a sims card that works while traveling abroad, I had nothing but trouble getting this to work and actually never was able to get it working, I was in Italy with no data service on my phone. Their refund policy states you must cancel before your departure date… How are you suppose to know their service sucks until you are already departed and need it. And when you call their support you get someone that seems like they are working form home. What a waste of time and money. I suggest NOT using this service and buying a sims card at a store when you get there and have someone in front of you to help you get it working if you need help, or pay for roaming charges with ATT&T but that does not work if you have Sprint(like I do) TWOTHUMBSDOWN on their service and FOURTHUMBS down for their support!