Logan Heights Family Health Center

Hate this place, never have parking or appointments available. Recently found another Family Health Center closer to my house with appts available within days and always with good parking (lemon grove). This place is overall to crowded and technicians and receptionist are lazy and rude. Several times my daughter has had either a cold, or skin rash and they don’t ever treat it as urgent to them. Go to Lemon Grove! Way better service for Pediatrics & Maternity.

i would give more stars… IF they honored their word (the staff). to the patients. and didn’t tell the patient to arrive at a certain time. then turn them away and tell them to return hours later, at a certain time. and then when the patient returns again (on time) the staff leaves the patient waiting 2 ½ –3hrs to see the Dr.
all while that wait time, every staff member goes to lunch (walking right out the waitung room door) leaving only the front desk staff.
UNACCEPTABLE!!! You don’t treat humans like that. regardless of their income or insurance.
Secondly, the dentist (i can barely call him that) Dr. Devon Wan, was beyond rude, disrespectful and dismissive. he all but told me to shut up. Rather his words, (be quiet. I’m not looking at any teeth but ONE) when i tried to tell this very young dentist the issue i was having and tried to ask him a question.
he STOOD over my face (not sat down) to look at one and only one tooth. when I had issues with more than one and expressed upon my appointment.
he was unprofessional and talked to me as IF I were beneath him. and he never resolved the issue. STILL in excruciating pain days later.
He said that if I wantec to take care of the tooth pain. I had to book another appointment. WTH!!! seriously? ???
it’s doctors like him that cause people to not want to go to see a dr of any kind. it’s doctors like him, whom cause illnesses to get worse.
as I said before. you DON’T treat humans like that!!!
beyond that part of my visit. I will say that the clinic was very nice and clean. and All other medical staff were very nice, respectful and helpful.
ALL but Dr. Wan. (he’s in the wrong business! !!)

Had a 9:30 appointment today at the dental clinic. I made the appointment the day before and luckily someone cancelled so I was able to get in or I would’ve had to wait till June. The office was clean and quiet and the staff were friendly enough. I had to wait about 35 mins to be seen which wasn’t that bad, based on previous Unilocal reviews I was expecting a longer wait time. They took about 16 xrays and then the doctor came in looked at my xrays and my teeth for about 5 seconds and said that my gums were healthy but I did need a cleaning… I would have to make an appt. for a cleaning upon checking out. WAIT WHAT ?! I was under the impression that my scheduled appt. was for a teeth cleaning apparently not. The dental Hygienist isn’t in on Thursdays… At checkout the receptionist told me that the next available appt. was tomorrow at 12 or I would have to wait until June. Wait what ?! I don’t have dental insurance and I can’t afford to pay again when I just paid today. I repsectfully declined and told her I could of go on Groupon and get a dental cleaning with xrays for $ 35. She got really defensive at this point and said well we do have the best Dental hygentist in the area. Ok whatever. I feel like the lady who booked my appt. just wanted to fill an empty spot. I took a business card but i’m not sure if I’ll be back. If you only need an annual cleaning and don’t have insurance you can get some pretty good deals on Groupon San Diego.

As you read the one star reviews about this clinic, you’ll see Dr victor d’s lame excuses as to why this clinic provides horrible service. DO NOT LET HIM FOOL YOU!!! He is full of it. Constantly stating the staff is hardworking and dedicated yet people still leave reviews about the rude staff. In my case I brought my cousin in for her throat pain. After A WEEK we called to see if the lab results came back. Nope. It is feb 15, and we went in on the 5^th. No one has called us back yet. If you don’t have insurance, you’re paying $ 25 to wait 40 min (once you’re in a room) and no helpful service. So save your time and money and go elsewhere.

I would give this fucken clinic a zero if I could!!! I am pregnant. I was receiving prenatal care at this clinic. The staff is rude and hate their job and not to mention unprofessional! The receptionist are the worst! Half the time they didn’t know why I was getting sent to the labs and getting blood work done!!! And not to mention every visit I saw a different dr! And had to re explain what the fuck I was feeling! Ugh!!! The waits are horrible!!! And I can never obtain an appointment when convenient to me! They want you to see the their entire prenatal program but have no real help to you and your needs. I absolutely hate this clinic will never refer anyone here! I’m going to a clinic out of the ghetto where people have proper etiquette on how to treat hormonal pregnant women!

So i came here thinking that they would help me with getting medicare. Since my friend got ot here the room is in the 3^rd floor and the ladys that are did NOT help me at all i dint had any papers on me or information on what i needed to apply because i just want to know more thats it. This lady i cant remember her name but the has glasses with short hair she is worthless i dont even know why she works there if ahe donsnt even wanna help people at all. All the people that work there are so unprofessional never in my life would i go there.

If I could give this no stars I would. We came here for a simple ultrasound and have been waiting to discuss results for 4 hours. We are finally in the doctors room and have been waiting for another hour. To add to their terrible service, this place is disgusting, there is spit in the water fountains and the hallways reek of something foul. Avoid this place like the plague.

They offer health care services even if you don’t have insurance, which is good. The service though, is mediocre. The staff seem soberest bothered when they helped me, and the wait was forever, literally over an hour with an appointment scheduled. I don’t have much else to say about it, gets the job done.

I give it 2 stars because when I went in with an eye emergency I was seen by a Eye doctor within 1 hour and given a thorough exam. HOWEVER, other than that the experience is 0 – 1 star. When I call to make a return appt with vision for glasses it always goes to voicemail. No one ever calls back. The one time I got through a clerk answered «FISHING» (???) and could not communicate with me in English. I gave up. I have tried to get a dental appt, vision appt, and bloodwork appt with no success. They book MONTHS out and 3 times have cancelled my appts without calling to tell me. I am going to the Lions Club for vision but don’t know what to do about dental as Western Dental, the only other option, is WORSE!

When I moved to San Diego I had no insurance and no doctor. I found Logan Heights and made an appointment. The staff was very quick to get me in. I never had a problem getting in to see the doctor in a timely manner. The staff is great and treated me well and didnt make me feel bad for not having insurance. Thank you Logan Heights for treating me good.

Unfortunately this facility is a representation of what people fear when they hear ‘socialism’. The sheer volume of people that this facility tries to accommodate is astonishing that it borders on idiocy.
It is very hard to get treatment in a timely manner. The staff are overworked and underpaid. The customers/​patients are rude and treat the staff as if they are entitled to a free everything with an extra order of fries. I’m grateful that I can get treatment, but there isn’t really a long term treatment plan for patients.
Dental work here is OK if you can get in to see a dentist. Wait times are crazy and they are never on time. I just want to get help and treatment without being treated like and abscess that needs to be lanced.

A 5 NEGATIVE STARS! I went for an appointment with Specialist. Schedule the appointment 6 month ago. My appointment was at 8:00 am. They ask me to arrive 15 min early. Everything is good send me to a room at 8:15 I wait until 9 am and got out and complain to the nurse of me been waiting for 45 min they told me doctor is not in yet, check again at 9:30am and doctor was there but running behind. I talk to the manager of administration and put a complain, After waiting for 2 hours and 10 min. The doctor came in and I was already really upset And I went ballistic to the doctor that is ridiculous to wait 2 hours. He apologize but told me that his hours start at 9. I don’t know who is in charge of setting appointment early when there is not a doctor available. What I see in other complains look like this is normal. Maybe they need a Better board of director more responsible to run this clinic. An apology is not enough. This clinic need actions.

do not go there! i had my tooth pulled and then i was told i was going to have to pay out of my pocket over a thousand of dollars. the staff and dentist are not professionals worst if you are under government help. yes im seeking legal help due to low class service !!!

Do not go to the adult clinic, the receptionist were nice to a certain extent, however the place is highly unorganized and cramped. The parking lot was shut down, which caused me to have to Drive around for 40 mins to search for parking. When we actually got into the office, we were 20 mins late, they told us that we couldn’t be seen. I would’ve appreciated a courtesy call or some leniency considering that they closed the entire parking deck and there isn’t any parking in that area. I don’t necessary blame the actually adult clinic and its staff for the parking deck issue, but I do think that they could’ve worked with me considering. If I can help it, I will never be returning there.

ZERO STARS!!!
I went in yesterday because I was very sick and I was throwing up the medical assistant told me they couldn’t see me because they already had all their walk ins for the afternoon. I ended up going back today to see the doctor. I ended up seeing him but the assistant I got today was RUDE I wished I had a younger nicer one.
The doctor was good just wished he was more specific, I did wait a while but i mean what could you expect.
If it wasn’t for my regular clinic to be busy and I had no choice but to get seen today I wouldn’t have gone.
Management needs to regulate their employees for better customer service!
YOUR IN A MEDICAL FIELD Get it together.

The concept for affordable healthcare is good, but if you allow and give horrible service you will stray away customers and clients. I don’t know how long I’ve been coming here, I take my son to pediatrics because I love his pediatrician. Though the walk in clinic and adult clinic is horrible. Disorganized and the wait time is ridiculous. As a walkin patient I arrived at 8 am and they told me the dr called in sick they brought me upstairs and that was another 1 hour 45 minute wait. Wait times are ridiculous that why I’m going somewhere else. Stop billing patience and focus on accuracy, wait time, and customer service. I’ve waited almost 2 hours for someone to see me… and FYI even people who have appointments it’s still horrible wait times. I’m seen faster at the dmv then this clinic ! Horrible horrible horrible.

I previously wrote a review for Beach Area Family Health Center and was referred to an OB/​GYN Specialist located at the Logan Heights Family Health Center — Women’s Health.
Parking at 10 am was pretty easy. I saw at least two parking spaces available after I pulled into the lot. The lot is a tight space but I did not experience any problems.
Walking into the women’s health, the space was well organized, had newer artwork on the walls, had a t.v. and the room was very clean.
After waiting in line for about five minutes I proceeded to the counter to check in. The ladies there seemed cordial and attentive. I explained that it was my first time to their clinic, that I had a referral and was checking in for an appointment. No problems!
Waited for 5 minutes before a nurse called me back to a room. That was an all-​time record. From Planned Parenthood to the Beach Area Family Clinic, wait time is usually 15 to 20 minutes, minimum.
I went into the examination room — everything was new, clean, and the staff were in a good mood. My blood pressure and vitals were taken. No problems there!
I waited for 15 minutes more before a nurse checked in with me, apologized that there were running behind and assured me that the doctor would be in to see me in 5 more minutes.
I was seen by Dr. John Voce about my fibroid issue. His overcoat was clean and he greeted me warmly. As he took his seat, he asked, «What can I do for you today?» I explained my history tracking this health issue with several other (5 visits) doctors and was looking to 1. understand my health issue in detail and 2. find out what I could do about it. He listened intently with his full attention and was very calm and patient. He took out a 3-​D model of the feminine reproductive system and pointed to exactly where my fibroid was located, detail of the type I had and what I could expect based on what medical science understands.
To better gauge what my options were for taking action, Dr. Voce asked me more questions: What my plans were regarding having children and my level of discomfort due to my health issue. Again, he listened and continued to clarify information based on my feedback. Before we concluded, I had several options to consider and was well informed about the risks of each. He made sure I understood that I could contact him anytime with questions or a change to my decision. (I opted to wait 6 months and keep an eye on my symptoms in the meantime.) He explained that I should automatically receive correspondence from the health clinic in 6 months to get a new ultrasound and that if I didn’t to contact him. When I asked him (for the 3^rd time) what his name was, he took a sticker off the health sheet with his info and gave it to me.
Dr. Voce was extremely knowledgeable, personable, had a good-​humored, caring disposition and made clear that he was there to support me in making the best health decision for my body and health needs. I am very impressed!
As I was leaving the examination room, he halted me as I had forgotten my water bottle — again, very observant and caring.
The office staff in back, the nurses coming and going were very kind and said goodbye to me as I left. The people in the waiting room did not seem upset or disturbed in any way. Everyone appeared quite content.
Either I was very lucky to come on such a good day or this health center has been undergoing some major changes to its cleanliness, staff, and service judging from previous reviews. I hope that this review brings comfort to women who are coming into the women’s health center in the knowing that they will be well cared for.

Hmmmm, maybe because I was here for a podiatry appointment and not the much more utilized depts, my experience was great. Except no one seemed to know where podiatry was because they’re only here 2 days a week, so there were no signs.
I didn’t even wait 5 min before I was called in, and after vital signs were taken Dr came right in. He seemed a bit shy, but that’s ok, don’t need to be friends with my foot dr.
We’ll see what happens on follow up visits.

Just an update, I couldn’t get in on an emergency ent visit, until, may (remember it is now january)!! First available appointment. Not too mention I asked to the girl if I could call for any cancellations before then and she told me nobody cancels those appointments. So I could try, but it would be useless. (Probably because nobody can call, because they don’t answer the phone). Also they lady I talked to was very rude and had no sympathy what so ever. I thought nurses were supposed to care, obviously she missed that part. Seriously, just because some people have jobs and don’t qualify for medi-​cal, but make to little to afford their own insurance, does not mean that we should be treated any different. Please hire more compassionate employees.

Wait is ridiculous, even with appointments. I have been to different areas like the dentist, the lab, the women’s health, and pediatrics. all have a long wait and the personnel working are not the friendliest. very moody and always seem to have long faces. I can’t wait till I find a good insurance so I can never return to this place!
Oh and parking sUcks as well, I always end up parking in the street… so make sure you have a car alarm and club on your steering wheel, you are in the hood! Haha