Mac Doctor

I wasn’t really having any significant problems w/​my computer, but its more than 4 years old and I felt it was time to give it a checkup/​tuneup. I took it to Mac Doc On Mission Gorge, and had great results! Cleaned it inside of dust and the drive of viruses, etc.
Greg was prompt in returning it when promised and went out of his way to be sure that everything was working perfectly and answered all my questions patiently. I felt there was more fan noise when I got it back than when I took it in. Told Greg about it and he fixed it… no questions, no extra charges.
I need my computer for work, and he understood the importance of that and was very punctual! Also, their charges were reasonable. I would recommend them w/​o hesitation.

I have used Mac Doctor for many years now. As a graphic artist I need a reliable machine. Greg has always taken care of us at Champion T Shirts as well as my Macs at home.
I would certainly recommend them to any and all Mac users in need.

I am an «Apple» person through and through although I am forced to resort to PCs at work. As far as I am concerned, Greg is the «go to» guy. He has helped me with any problem, big or small. He completely rebuilt one desktop of mine when the hard drive died. And he helped me with little things such as changing the language of one program when I was unable. He is always «on call’ even if he’s not in the shop. He lives and breathes Mac and I am so grateful to have him to go to. He is literally my family «doctor».

I spoke with the owner Greg, who could NOT (or would NOT) tell me how they would fix my Late 2010 iMac with a failing hard drive.
The trick is that apple started using proprietary hard drives in Late 2009 iMacs. There are several different methods to replacing a failed hard drive. If done incorrectly, the iMac will FAIL the Apple Hardware Test, and the fan will run at full speed and be very loud.
I wasn’t asking him for his trade secrets, but I did want to know the method he would use and he was unwilling to tell me, or let me talk to the tech who supposedly knew.
Because of this interaction, I will NOT be using the Mac Doctor.

I have used the MAc Doctor to diagnose and fix my Macs for about a year and a half. Very happy with the service and the cost. I would recommend them. These guys are some of the few folk in SD who really work on MACS as a focus rather than PCs and do a little Mac work on the side.

My experience here was not very positive. I brought my computer in after I spilled liquid on it– when I called them they were helpful and said to bring it in quickly so it can get looked at and fixed before things started to corrode. In the end I never got a straight answer as to when they actually looked at it, and parts of the computer did corrode– ultimately I had to buy a new computer.
I also was frustrated because they said that with the $ 69 fee they would look at it and assess what was wrong. Ultimately they then said that they would need to run at least 2 hours ($ 200) of diagnostics to see if other things were wrong– ON TOP of the initial fee. This ended up being out of my price range and wasn’t consistent with what I was quoted.
The main guy there, Greg, was very nice, but I would not say he was very helpful and he wasn’t knowledgeable (he kept on saying he would need to ask the head technician but never actually did). The whole ordeal ended up taking 9 days and while I am glad that they were able to save my hard drive and transfer it over to my new computer that I bought I felt like had they had communicated things better to me or looked at the computer immediately to stop corroding I wouldn’t have had to buy a new computer.
I would not recommend this place.

***Mind you this is a review in progress***
Now lets start off by saying my business is yet to be completed…
As background, I dropped off two laptops (g4 12″, mbpro 15″) for diagnosis and assistance. I know little about computers but I use them every day for work. I switched to macs for that very reason. With regards to the customer service (while engaged in physical or digital connection) is GREAT!!! Greg, whenever I had him on the phone or in person was very helpful and kind.
HOWEVER… The entire reason I took my laptops to Mac Doctors was with the inclination that it would be faster and more affordable than taking them to an Apple store or sending it to a company like techrestore.
I took my laptops into their office the week before Christmas 2010. It is now over a month later. Greg informed me shortly after the new year that the problems were a new HD for the G4 and a new Logic board for the mbpro 15″. Their pricing was comparable so I said ok and authorized them to repair the items.
Due to a busy new year and a belief in small business I allowed three weeks to pass with NO CONTACT from greg with an update or progress report. I finally called to have Greg tell me that the new HD they installed on the G4 wasn’t functional and that the new logic board for my mbpro 15″ was having some questionable performance. He promised to call later that day with an update and never did.
Fast forward a few days and still no word. It’s been over a month since I dropped off my two computers and I have yet to be back in business. IF TIME ISN’T AN ISSUE this is your place.
Otherwise…
Techrestore
Apple store
OUT OF FOUR:
Customer Service: 2
Speed: 1
Price: 2
Repairs: ???

These guys perform! What great costumer service!
Thanks for all the help and continuing to stay on top of things with your excellent customer service!
If you have a MAC in need of repair, dont bother with Fashion Valley or UTC, just come here. Make an appointment, and it will be one on one through the entire process!

.. I’ll be baaaaak.
If you live in San Diego,
If you are a «Mac Person»,
If you want quality service,
If you just… well… don’t want to go to the MacStore,
Come here!
After heading to Cry Wolf and getting no where, we decided to check this place out. Unfortunately no Unilocalers had reviewed the Doc (umm, friends? Unilocalers?)
Their tech Michael was VERY helpful.
Overall fair prices and really good service. They were able to answer all our questions & give us plenty of feedback.
Word to the wise, this place is TINY and when I say tiny, I mean it’s literally standing room only, half hallway size, but don’t let that deter you.
If you have a Mac and its sick bring it to the Doctor & nurse it back to health!!!
ps.
Call to make an appointment, pretty sure they don’t do walk ins.