Mail Boxes Etc.

Last summer, I shipped a photo print from the Ames UPS Store. Unfortunately, it arrived in California damaged, and little did I know that my adventure was only beginning.
The artist of the piece immediately sold me a replacement at his cost, and thanks to a nice framing job at The Glenn, it occupies an honoured place in our home. The Iowa Artist is Dan Ruff and you can read my glowing review of his work on another Unilocal post.
However, the insurance reimbursement got hung up in purgatory between the Ames UPS Store and UPS. At one point, I had 2 different UPS drivers stop by (on the same day) to pick up the damaged print for inspection. I never saw that print again and subsequently no one at UPS seemed to know where it went and where the process was going. Meanwhile, the Ames UPS store first promised resolution, then stated that they were waiting on the UPS paperwork, then apologized that they were waiting on the Marshalltown district office to act, and then they stopped returning my calls. At one earlier point, I managed to put UPS and the UPS Store on the same line as I was tired of ping ponging as pointed fingers flew in both directions.
My claim was all of $ 60+, but now I was angry on principle, and was not going to let it go. I then contacted Mail Boxes Etc., who oversees the UPS-​related and other local «pack and mail» franchises. They had dealt with this Iowa owner before, and a few more «rounds» were in store. This included a repeat receipt submission, as the previous was «lost» by the franchisee.
This week I was finally advised that after 5 months of effort, my modest check was in the mail. After all this effort, I’m not a 4 Star Fan of any of the players in this saga. However, Tracy and Sharon at MBE did their best, and I’m very thankful for their efforts on my behalf.