Michael Kors

I came in and no one greeted me… I walked around and was infront of at least 2 sales people, no one greeted me or offered to help me… but, they greeted the person next to me and offered to help them… OMG…will never some here again…
I love really like the one in Escondido… they all greet you every time you step foot in the store…

Horrible return policy. What kind of store sends a check refund for a cash purchase?! These damn bags cost 300+ and your gonna tell me you guys don’t have enough in the register? They also asked if I wanted an emailed receipt and I said of course I do but what email are you going to send it to. They tell me the email and I said that the email was wrong and they said well that’s what we are gonna send it to. I then I asked to change it and they said they could but they can’t send the email to the correct address… seriously?!? This is why designer bags are lame. Why spend and ass load of money just to carry money inside of it.

I don’t understand any of the bad reviews
My wife and I went to this location two days in a row
Today April helped us and the service was 5 Star!
She was great and the other staff was very nice as well
I recommend April she gave us 5 star service as it should be
Thank you April
Steve

A week ago I went into your store browsing for my first Michael Kors handbag, I was assisted by Jordan. She showed me your options and told me about your sale coming up on December 1. There was one bag I particularly loved and she wrote down my email and phone number and said she would call if the bag was about to sell out. Today I returned to the store and Jordan was there again, I was very impressed because not only did she remember me, but she also remembered the handbag I really liked! She showed me every option and I found a bag I really loved and she found me a wallet to match it. Then she politely took the time to show me some of your watches that I would be adding to a Christmas list, she wrote down all of the item #‘s for me, wonderful customer service! She then also helped me with the check out and I noticed her pull my card I gave her a week ago that had me email and # on it. I felt like a very appreciated customer and this was my first Michael Kors purchase. She made it a wonderful experience and because of her I WILL be returning to your store! Thank you Jordan!

I am going to give two reviews on this. First upon arriving I was racially profiled by a Middle Aged girl In a black long Michael Kora dress i simply asked her a question on where I can purchase the dress? She looked at me and squinted her eyes. Not because she couldn’t see me (I was standing in front of her face) but because she was giving me ugly looks as she didn’t want to deal with me. And I can tell you it wasn’t because SHE was BUSY. As a matter of fact every employ AROUND her was. My daughter was in the middle of purchasing her new MK purse from employ Jenny who has wonderful customer service ! KUDOS JENNY:) back to long black dress girl, she says we are all sold out. I said ok may I get info on where I can purchase one? Or perhaps name of MK dress I can look online? She said I don’t know. I said thank you and walked away she continues to look at me with beaty little eyes.. I will contact their corporate office. And file a complaint we did make our purchase with Jenny who was spectacular. And Jenny did assist me with all the info with purchasing dress online name of dress and number of dress. This occurred ⁸⁄₂₅

PJ the assistant manager who was working today 8÷5÷15 around 5:30 p.m., I went into the store to return the items i ordered since they were all to small, 2 of the items were on sale, however, i was not aware of the «final sale», policy and he (PJ) stated well if you would have read the return policy you would know these items are final sale… With that being said PJ then said he would only return the one item that was not on sale and if there is anything else i want to buy. I said no he proceeded to say well then just give them away to someone else. So I called another location that i frequently shop at and they said «yes we can send the items back to the warehouse for a full refund», and they were very apologetic about the customer service i received at the the Fashion Valley Mall. After i got confirmation from one of the assistant managers they would be happy to accommodate me and send the items back for me I asked if he could send them back to the warehouse for a full refund again he stated no these items are a final sale, but when i mentioned that I just called another store that i shop at and they said they would be happy to ship the items back to the warehouse only at that point he was willing to send the items back for me but at the point i was so upset and frustrated with the service /​rudeness I received i just grabbed my box left the store. I will never shop at the Fashion Valley Mall store ever again and from my understanding Michael Kors relies on the customer services for that reason they never have a «friends and family program» like Macy’s, and Bloomingdales who also carry most of the merchandise that the boutique carries. I don’t understand how Michael Kors can hire someone especially a so call assistant manager to treat and speak to a customer with such disrespect…

Came in before my hair appointment in the mall. Needed to add some links to my MK watch, they were able to do it in less than 10 minutes. I came in the day before and asked a few questions. They were well informed on their products and extra services such as link adjustments. Come to this MK store instead of the UTC. Better service!

I went to return a gift with my gift receipt, but the girl and her manager said that they can only accept my return if I have the original receipt with the actual amount of payment. How the hell would I have the original receipt when it was a gift? =_​= The store policies clearly said that gifts can be returned with gift receipt or the original package slip. Those girls were probably so lazy to do the return thing or they must be too stupid to not know how to do the return with gift receipt.

The sales associated here are amazing and so helpful. There is a new girl from Brooklyn, NY and I absolutely love her. However, she may have gotten me tipsy off of champagne which lead me to leave with the biggest shopping bag I have ever seen.

Went to this location about 8 months ago. The staff at this location is terrible! They are so stuck up and treated me and my husband like crap! They were not helpful or friendly at all! I will never go to this location ever! I just drive up to south coast plaza because of the way we are treated.

I stopped in to check out their watches, and walked out with the perfect one! Thanks to Karla who helped me pick exactly what I was looking for. She was patient, showed me several watches, and made sure at all times I was getting great service. I was also offered me a bottle of water while I was in the store. I will definitely be visiting MK fashion valley again!

i shop michael kors every chance i get!
i love his stuff and the price is always right!
but the staff in this michael kors isnt the same as at UTC and nothing in comparison to the team in the San Francisco mall!
everytime i come into this location i just get a yucky feeling… like everyone hates their job here!
maybe MICHAEL should investigate the management at this location.

What a snobby place. The people working there are very stuck up for the little $ 9 bucks an hour that they make. I tried to convert a store credit receipt for an actual gift card, but they refused to do it. Mainly because I was not purchasing anything. Keep in mind I was dealing with the manager. He was a total snob. He told me that the receipt is valid and I didn’t need a card. I wanted to buy a gift card so that I could resell it and get some of my money back.
I left this store and went to a different store and decided to purchase an item and just turn around and return it. This different store was very helpful. I bought an item with my gift receipt. I went back to the Fashion Valley store and returned the item i purchased. This way the store looks bad because they can’t move merchandise out. I had my wife go in and return the item. She also got dirty looks and attitude from the same guy.

Wow. These people are VERY rude! I went in the store to talk to a sales associate. I recently purchased a purse that I absolutely loved except for one issue. The lock on the bag was making this annoying noise whenever I walked. I explained it to this girl working Tuesday mornings (today) and she acted like I was an idiot. Then she continued to roll her eyes at me to her coworker. I can’t understand why this happened… I just purchased a $ 400 purse! Awful! I wish I heard her name :(

Follow with me on this atrocity…
Bought my girlfriend a Michael Kors watch (yes i bought it at the OUTLET mall in chula vista) but it was still $ 200. It needed a link taken out of it so she suggested we go to the mall and have the link taken out. (Who was I to admit I bargain shopped and bought her the Rose Gold watch she wanted at the outlet mall). We go into the store and the very «fancy» man that worked behind the counter was very happy to help because he saw her Michael Kors purse and the Michael Kors Sunglasses that I had purchased for her in Las Vegas. However, the look of horror when she explained that she needed a link taken out. His response was «well normally I don’t touch Outlet Mall Watches… ugh but I guess I can do it this time»
Holy crap, I didn’t know a sales man could make me feel so ashamed of myself and embarrassed at the same time. It was if Michael Kors himself was there ridiculing my style and making fun of my annual income.
I will stop in again but if that same guy (won’t use his name because i dont want him to get in trouble, although he should be reprimanded) is working I will not purchase anything.

Eh the personality of the employee was nice enough but got the sense that we were not welcomed in the store. So I took the once over and left. I will go the Michael Kors store in UTC where you get treated like royalty no matter what and buy my bag there.

I decided to splurge a little on my birthday and stopped in at the Fashion Valley location. I had been checking out a specific wallet on line for weeks and knew exactly what I was going to get. Right when I walked in, I was greeted by a friendly associate. Even though I knew which wallet I wanted, she showed me a few different purses since I was thinking about getting a new one. I kept going back and forth between 3 – 4 different purses and she was so patient with me. She didn’t try to rush me into making a purchase.
This store has great service and personable associates.

Every girl has their weakness… Mine comes when I see that little MK gold circle.
For years I never understood why people would ever spend hundreds of dollars on «designer handbags»… The problem was, I wasn’t seeing the RIGHT designer handbag. I’m the proud owner of a few handbags and most recently– a watch. It’s quality stuff ladies and gentleman– and all things considering the prices don’t make you choke.
This store is fabulous! I bought my watch online and they were so friendly and accommodating when I brought it in to have it resized. I seriously love this place and if unsupervised I could really do some damage.

There’s limited selections here, mind you I came from Macy’s before I arrived here. They have much more variety in colors of certain bags there than they do here. Like for the example the Hamiltons. I never like walking in here, because I never get helped. They just stare at you like you’re about to run out with the bag or something. Well if that’s the case, BOLT THEM DOWN! But anyways just this one time, I come in when it was actually really busy. And one of the people who worked there kept bugging me. I mean I get that she’s doing her job, but telling me stuff like «You should get your bags here instead of anywhere else, because we let you exchange them within a year if something happens to it.» News flash sweetheart, stores such as Macy’s, Nordstrom or even Bloomingdales does the same, not just yours. I swear I was at like every corner of the store and there she was. I felt harassed. At least the men who worked there, all they asked was if I’m fine and then they went away.
Other than that, the store is okay. I wish they had more wallets. They only stick to a certain style. I guess what ever is on their catalog (I have one) is in the store. I was looking for their checkbook style wallets, but all they had were the ones that zip around. Those are the devil though, I always get cash stuck in the zipper or receipts.

Walked in on a semi-​busy day and no one greeted me as I walked in. Only probably about 10 minutes in the store when I was admiring a watch, was when a sales associate walked over and greeted me (out of the 5 that was just standing around in the corner just talking with each other and looking at the customers). Probably won’t be back. Mind you, I was carrying an MK bag in and obvious purchased their brand before and still didn’t get any quick assistance. Next time, definitely will rather purchase at Nordstrom or Bloomies better!