Mossy Toyota

It was my first time at this dealership and Thu was the one who helped me. Not only did she provide excellent customer service but she also informed me of everything i needed to know. So i got a brand new car and left very satisfied. Thank you Thu for a great experience!

This place is a ripoff, I made an appointment to get a trd cold air intake installed on my tundra. They wanted to charge me $ 390 just for installation really? Talk about trying to take advantage of your customers, and on top of that I had an appointment and they told me they didn’t think they’d have time to do it. Hello what are appointments for?! Took my truck across the street to Roberts auto and they installed in an hour for $ 105, and they’re ase certified and a aaa approved repair shop. Thanks for nothing mossy Toyota!

Just got my car serviced and they didn’t reset the computer. Called to ask them to explain it over the phone but they wouldn’t do it, just insisted that my representative would call me back. She didn’t. They also didn’t wash my car which I thought was normal when having your car serviced

I have encountered many salesmen over the past six weeks while hunting for the perfect family car. Today my wife and I met Aleksey at the Mossy Toyota dealership in Pacific Beach. He was friendly and very knowledgeable. After test driving a car and leaving… still undecided, Aleksey texted us shortly after to Thank us for coming in. He is the only sales person to do this! My wife and I appreciated this small gesture so much I feel compelled to Unilocal about it.
My wife texted Aleksey shortly after the dealership closed to see if the vehicle we test drove had sold. He texted back immediately welcoming us to return this evening since he had not yet left for the night. My wife and I returned and were well taken care of by Aleksey and Justin the finance manager… after hours… no nonsense and got it done. The car was detailed while we were on our way to see the vehicle again and it was the icing on the cake. Thanks to the guys over at Pacific Beach Mossy Toyota. We are very happy with our new Toyota Rav 4!!!
Satisfied customer, Mike Emery

I understand that is is a large company and that means that the service is not as personal as a smaller privately owned garage.
This means that communication is not satisfactory, but they promise to do certain things in a given timeframe and are not able to hold you to it. E.g. They say your car will be ready in 2 hours? It was ready in 3.5 hours.
Price– compared to other garages, they are not flexible and only offer the most expensive parts. You will pay top dollar for anything you need replaced.
Even a simple spare key they charge you double of what a competitor charges you.
I will go here if I have to and that is for recalls. Otherwise it is not worth it.

Before buying a car I highly recommend you read this as it applies to ALL dealerships. It can save you a lot of money. Also I am not saying that this is absolutely true in all cases but it will give you insight on the financial process when buying a car.
My story with this shady dealership, in March 2012 I bought a car and my dad consigned it. We asked the salesman multiple times and woman in the finance department that my dad won’t be affected in buying a car a few months down the line if he consigned. They straight up told us NO he won’t, since he is cosigning only. The main factor I bought the used car at the time was it was a certified used car and the deal was a fixed rate of 1.9% apr until I paid off the car.
Car salesmen and dealerships get a bad wrap because they are known to do some shady things. Their goal is to sell you a car, so they can hit their monthly quota and get several thousands of dollars in commission/​bonuses, at the end of the day they don’t care about their customers and the financing department is just as bad in helping them achieve that goal based on MY EXPERIENCE!
Now being 4 years older, wiser, and all the information on the net. I will let you know a few things I learned. I also spoke to my friend who is a lawyer and someone in the car business for a few decades.
If you signed a deal to buy a car with a low fixed apr, once you are off the lot that apr fee should stay the same.
Don’t fall for them saying your credit score was not high enough to qualify to get the fixed apr financed through their corporate financing department AFTER buying the car. Though many people do, including myself
My experience was my 1.9% «fixed» apr jumped to 6.99%, because I was told by the woman in financing or mail about a week later that Toyota would not offer me the loan at the 1.9% rate cause my credit score was not high enough to qualify. I didn’t realize this was basically them breaking the initial contract I had signed.
Yet what really ticks me off was that when my dad went to the same dealership to buy his car 4 months later he was denied a loan from them because it showed He owed them the money off that car that I thought was under my name. Apparently they listed my dad as a co-​buyer. His credit score is perfect but since my score was not at as high they factored that into the apr being higher. When the right thing a company this successful should have done was still honor the 1.9% apr. Especially since they made my dad a co-​buyer
My advice to any first time buyers is,
if you receive letter or call from financing from the dealership saying they can’t give you the fixed apr that was agreed upon the purchase of the car, you have 2 options:
1. Since they are changing the terms that means the initial contract has been broken by them and you can go back to the dealership and tell them you are going to return the car and want your money back. If you traded in a car you can tell them you want the car back as well. Basically the initial contract is void if they pull this bait and switch on you
2. If you like the car and you signed off on the initial contract then you do not need to abide by their rules and tell them the agreement was what you agreed to, so it is the dealerships problem to figure it out.
By this time of the car buying process several hours have passed by and they know you are mentally exhausted so they might slip in a document for you sign that can allow them to screw you over!
I’m going off my experience with this horrible dealership that I bought my car from. I am sick and tired of seeing people get screwed over time and time again by these dealerships.
Do your research people and don’t be schmuck like me.
The saleman and finance people should know the rules and if the dealership cared about their customers they could have been nice enough to tell me those options I listed. However a lot of them play dumb and won’t handle the situation. Had the saleman and the woman in finance been straight with me saying that there is a chance that I won’t get the 1.9apr on my purchase I would not have bought the car or if they said that the contract was void and I didn’t like the apr hike, I could come back and return the car and get back my trade in.
I will never buy a car from any Mossy dealership and will tell my friends, family and acquaintances the same. Mossy your unethical practices just lost me as a customer, my father, and my wife who have bought Toyotas the last 30 years will never do business with any Mossy store. Though I thank you for showing me your true colors towards your customers.
Then I called the financing department and asked why I had to pay the higher apr and the guy told me to bring in all my paper work, etc yet they should have all that stuff on file and could easily locate it. They are true scam artists dodging any sort of questions after they fleece their customers. Had the apr been 1.9 I would have likely laid off my Pos Prius by now.

My wife and I purchased our first hybrid car, we got a Camry! We got an excellent service from everyone we dealt with starting with Aleksey Butov in sales, Jason Jaffe (manager), and James Nave in finance. Everyone were incredibly patient, helpful, and professional. Excellent experience starting from test driving to getting the keys. Aleksey explained how the pricing works and made sure we got the best deal possible! Very happy and satisfied!

I will never come back to any dealership for anything for any reason. I just got ripped so hard I feel like I need counseling. The part that they tried to charge me for in the end for around 500 dollars I got on eBay for 40 dollars and it fit perfectly. This is no doubt a fraud in my opinion. I went in for a simple repair left with a problem then returned to a another 2000 dollar problem the day I went home. Brought it back in and got stuck with another 1700 dollar repair the next day I brought it home. I know they don’t do this on purpose but it sucks and the whole thing is a big joke. Then in the end they try to jack you on a 500 dollar part that I found online for around 40 dollars. Do not come here unless you like being sc@#@!d in the A!@.

This review is for their parts and accessories store, inside the dealership. Do not buy accessories here, as they will oversell you.
I asked for a recommendation for a good ski/​board rack for my Prius, and was sold on the very expensive but very good Thule line of products, spending about $ 700 for a rack and some pads. After realizing (tips from several who know about this stuff) that I didn’t need four pads to cover the whole rack, I tried to return one set of two pads.
Paul, the salesman who helped me initially, recognized me and came to help. I explained to him that he had recomended something that turned out to be unnecessary, and asked whether he could give me a return of one set of pads for store credit ($ 40 out of my $ 700 purchase). He looked at the pads, acknowledged they were new (unused) but said no and try Craigslist. When I let him know several people had told me his initial recommendation had been unecessary, including a pro surfer friend, he became argumentative, saying pro surfers don’t worry about board damage because they don’t pay for boards. Really? I have bought three cars here, countless accessories, all my service, and you can’t take back something you should never have sold me? For $ 40? Nevermind on the $ 800 Thule cargo rack I was going to use that $ 40 store credit towards… I can take my business elsewhere.

This is the place to buy or lease a car if you are in need or you want to purchase a new one! The staff is outstanding, they will do everything to make the process as simple as possible. They will not try to sell you anything you don’t want or need. They will work with you to make your experience the best it can possibly be. I would ask for Thomas or Tom if you happen to be looking for anything here. He is the best at explaining the car’s features and finding the right car for you! Brian in the finance department is wonderful also. It was my first time leasing a car and he helped me so much with the process and made me feel very comfortable! Mark, the General Manager, is an amazing example of great leadership. This car dealership has strong customer service from the GM’s office down to the car salesmen. Thank you everyone for making my experience amazing. I am so happy with my new Prius.

We found the vehicle that we wanted online, and called to see about it. We could not get an answer as to whether they still had it or not until we gave our name, phone number, and email. All we wanted to know was if they still had the vehicle before we drove from north Orange County down to San Diego. After being passed to several different people, we decided to go ahead and drive down anyway. On the way down there we got a response from the Internet guy that told us that yes they still had the vehicle, but were going to wholesale it rather than retail it!!! Does that make any sense???
When we got home tonight, we found that the car is still listed for sale on their website! I call this the old bait and switch… will not even think of doing business with them in the future!!!

This review is for the service department. We were in San Diego for vacation and found out our headlight was out. We also needed some scheduled maintenance (5K oil change) and decided to get that taken care of while in town. I was able to book a same day Saturday appointment online and my car was in and out in just a few hours. I was helped by Brian B, a service advisor. He was very thorough, reviewed all my past services to see what was needed and also to inform me of upcoming services. The car was ready when promised and the entire process was easy. The whole place ran like a well oiled machine.

Bought car here was missing a key, more than a month went by and no one called or mailed me missing fob I called and was told just come in. Made appointment took in waited 30 minutes and service comes out and tells me they don’t have a key, it had to be ordered! I’m not close to the dealer! 2 weeks later the fob was in and we had to go back.
Feel invisible to this company not good customer service. Also my contract was done wrong and had to go back to fix it. Then they had my address wrong and I never received payment info almost had a late payment and have never been sent a satisfaction questionnaire probably because they knew it would be bad.

Thu Tran helped me to get the car I needed. She was funny and very helpful. Since they are out of color I needed, she got the car from other dealership. She gave very good deal in that too. I have been to 2 Toyota and 2 Honda dealership, so far and this is the best.
Wonderful service.
Tip: Try getting a costco auto price and they honor the price. Over that you can get additional rebates.

I don’t know that I’ve ever been to a more busy Toyota — this place had an incredible amount of employees and customers in the place. But service was quick, friendly, and it was easy to maneuver around here. I will definitely be bringing my 4Runner here for all my service appointments!

I usually only write reviews when I’m angry but decided to make an exception and comment on great service instead.
My daughter bought a Prius from Jason at Mossy Toyota and was insistent that he’d be helpful and not play games. Nevertheless I did due diligence and visited other dealerships with the internet quote Jason gave us. At other places I found the same frustrating games and insults to my intelligence that cause me to hate buying a car.
However, when I met up with Jason Billings at Mossy I found myself actually enjoying the experience. He was knowledgable but not the least pushy. He spent time explaining the mysteries of the navigation system and told me I could come in any time even after buying the car and he’d help me. I did buy from Mossy and the next day had a phone call from him asking me if I were happy with my car and again offering to help me.
I actually did drive back and while Jason wasn’t in, Fernando offered to help me learn the controls even though he hadn’t sold me the car. In addition, John also proved helpful and the other salesmen were friendly and chatted during and after the purchase.
This is a little thing and certainly wouldn’t sway a person to purchase a car but the lounge is welcoming with warm cookies, water, coffee, hot chocolate. It was just such a contrast to the other dealership where you had to purchase EVERYTHING during the hours long agony of car manipulation bs. Dealers need to realize that the hours it takes to research a car run through meal times. think I figured out that the friendliness and lack of bull is part of the general culture from John who is some kind of manager I think, the friendly salesman from Cleveland who chatted with me as I went through the last steps of purchase to everyone who went out of their way to be nice, These people had nothing to gain from spending time with me but were part of a general unforced friendly helpful atmosphere.
Oh and a shout out to Christopher the financing person who explained options but didn’t try to force anything on me. Anyway, it was a surprisingly pleasant experience. Can’t speak to the service yet but based on my this is a good place to buy a car and Jason is a good person to buy it from.

I can’t say enough good about this place. My buying experience was great, and I have gone back consistently for their great service. The service consultant, Jeff Stumph, is awesome, friendly, and knowledgeable.
I can be a little «particular» and I’ve had the misfortune of having a couple things go wrong with my car (none of them serious, thankfully) and Mossy Toyota has been great about going out of their way to help me get the repairs I need, under warranty when possible. Special thanks to the service manager, Dale Snow, who has gone above and beyond what is «necessary» a couple times.
Great place, highly recommend for car buying and service!

My boyfriend bought his Prius here a couple of months ago and the experience was pretty adequate.
Gio’s service was great and really helped us to get an affordable deal. The manager didn’t seem to know what good customer service was. He was cold and acted like he was better than everyone around him including his employees.
I definitely would recommend using Gio to buy or lease a car. He seems to care about the people he’s helping.

I wish I could give zero. Beyond poor customer service. My car purchasing ordeal started on a Friday. I went to Toyota Escondido, you’ll see how this is tied to Mossy in a minute, on a Friday night at about 7PM. I selected the car, which was not in stock at Toyota Escondido and I was told it would be transferred from Mossy Toyota and I could pick it up on Monday. So I put the down payment on the car I picked out and I had all the paperwork on the car, including the VIN that was to be transferred.
Fast forward to Monday. I get a call from Toyota Escondido and they are very apologetic on the phone and let me know that Mossy refused to transfer the vehicle. I guess that Mossy said that the car is «Rare» and that if I wanted it I would have to go pick it up there. I felt bad for Toyota Escondido because I can only imagine how they must feel calling a customer up and telling them they cannot get their car and that they’ll give you a refund. Furthermore, Escondido told me my best chance to get the car I ordered was to drive to Mossy, which was 50 miles further from my house.
I called Mossy on the phone and told them I was the guy that purchased the Prius plug-​in that they would not transfer to Escondido. I asked the Internet sales manager if the car was still available. He told me he would call me back in two minutes and that he doubted that they had it because those cars sell fast because the are rare. After my call wasn’t returned after 30 minutes I called them back and got his voicemail box. I checked their website inventory and found the car that I had already put a down payment on with the exact same VIN.
I had my friend drive me to Mossy because I felt that the Internet sales manager didn’t want to deal with me because I had already agreed on a price at Escondido and that Mossy did not want to honor that price. I kept trying to call on the way down there and never got a response, nor did I get a return call.
I made it to the dealership and asked a salesperson if they had the car that I showed them on my printout that I had already purchased. She walked me right up to the car and said that it is still available. It was the exact car with the exact VIN that was supposed to be transferred to Escondido.
I test drove it and I explained to the girl that I had already negotiated on the car and that one of the managers at Mossy would not transfer it and that they made me drive all the way down to Mossy to renegotiate a price and make a deal. I ended up paying $ 1200 more than the price I negotiated at Toyota Escondido.
In summation I will never buy a car from Mossy Toyota again. I still feel sick that the culture of Mossy is to make a Toyota customer drive 50+ more miles to buy a car from them instead of transferring to another dealership. And to make it even worse they insulted me by saying I should be happy I’m not paying $ 2500 more than the deal I got at Escondido.
If the culture at Mossy is so much about the micro benefits of making money instead of the long term macro rewards of long term loyalty and gaining the trust of a long term customer I am seriously concerned for anyone buying or getting their car serviced there.
Whatever you do, if you’re thinking about a Toyota, I suggest going to any other dealership than MOSSY.
One last thing, I know the salesgirl has nothing to do with the decisions her management made and if she reads this I want her to know that you are awesome and you were exceptional despite the fact you are working for the less than ethical management team there.
I will remove this negative review if Mossy makes this whole transaction right by honoring the original negotiated price that I got from Toyota Escondido. I’ve given them every opportunity to correct this issue between us prior to leaving this review.
10÷29÷15 Updated response by me to Mossy after they messaged me to talk to them. «Please send me a refund on the price I was supposed to pay and quit making me feel like a rape victim. I do not want to talk. Your culture needs an overhaul over there. You think posting responses asking for your dissatisfied customers to call you makes you look any better? I will never go to your dealership or suggest to anyone to go to your dealership ever again. And the continued lack of communication is proving why no one should. I applaud you if you aren’t planning on working there long. Keep making those quick bucks. Mossy will lose any long term revenues because they will get ZERO repeat customers. Next time I am buying a Tesla.»

I have had my eye on the Prius V for a couple months now. Gas prices seem to be always going up so I knew I wanted a hybrid. For a family of 4 I think the Prius V (largest of the 3 models) suits us perfectly! Plenty of room in the back seats for my two kids and a nice big trunk space that can easily fit 4 carry on suitcases. Not to mention this car gets 44 mpg!
Upon my very first visit here a couple months back Thu (Two) Tran my sales advisor has kept in contact with me until I was ready to buy. She was very patient with me and negotiated on my behalf the best deal! She works for you! I really enjoyed her and would highly recommend her if you’re in the market for a Toyota! Also a shout out to Sammy in finance who was very kind and efficient. Together they both worked fast to get me into my new car in one hour!
Also I wanted to mention if you have small children with you they have an awesome little play area. My kids had so much fun! They also had free popcorn, freshly baked cookies, coffee and water! We didn’t want to leave :)
5 stars all the way!!! Thanks Mossy Toyota for such a stress-​free seamless transaction!