Office Depot

i want to compliment on the excellent customer service provided by mr. daniel deno, and would like also acknowledge mr. mat the store manager for taking care of my computer needs. kudos to dan and mat! personalized and professional service, thank you!

Although they may be courteous that’s just not enough. I order the exact same certificates every month and yet every time I pick them up there is an issue. It’s simple stuff, I have a file with them and they can’t even change the month correctly.

If you can find the way in to this store you are good. It is a bit maze like to get in. The employees are great here and will take good care of you. I needed some help at the document center and they got me squared away quickly.

Great customer service, employees are more than happy to direct you to where you need to be.

Not your typical looking Office Depot. Blink and you may miss it, or think it’s an abandoned old store. It’s right on Moreno but the entrance is a little strange so once you see the building, turn right on the left side of the building and go around to the back which is where the entrance is. I usually go to Staples and they’re ALWAYS out of everything, always. Parkings difficult and trying to find an employee to help me is near impossible. I hate going there. I came here and whoa, what a difference! They’re fully stocked. Assistant Manager to the Ass’t manager up all the other employees are great! Everyone’s super friendly and so helpful. There’s also plenty of parking, lots of stuff on clearance, great prices and a huge selection of everything and anything. This is my new go-​to location for office supplies.

Their print department printed out photos in the wrong size (in fact, they never even carried the size I requested but didn’t bother to tell me) and wanted to charge me for cutting them to the correct size. What a scam!

This location now ships USPS packages and I only go here for that reason. You fill out the information on their computer and they print out the label and ship it for you. I find it very convenient rather than driving all the way to the post office. There’s usually not a wait and it isn’t very crowded, plus lots of parking in the back.
Other than that, I don’t shop here for office supplies, as it tends to be a little expensive. It’s also a little tricky to enter, as you have to drive through the back alley and leave from a one-​way street.

Horrible customer service! It was a Wednesday and I needed business cards the following day. I called ahead of time and was told that if I emailed a template of the card I wanted, they could have them ready for me on Thursday morning. I emailed the template, asking for confirmation that the order would, in fact, be ready. After a few hours I heard nothing. After calling them I was told that the template (from their own website) could not be used but that they could create one that would closely match and would send the proof to me for review. I again reiterated that I needed the cards the next day. I never heard from anyone again until three days later when another representative sent me a proof.

People forget the fundamentals of business when they review things on this site. The most obvious detractors from this location are location, location, and location!
This is one of the craziest setups for a mainstream store anywhere. You can only access the lot by one skinny road (which gives you the impression you’re driving back to a truck loading dock or something) and you can only exit by the opposite side of the building, and that, like the entrance, is a one-​way, single-​lane road. While I was here I saw three near wrecks. Amazing!
Bargains in this store are almost non-​existent. OD charges $ 11.99 for a standard box of K-​Cups for crying out loud. Ditch this store. You’re better off hitting the Staples over in Point Loma. Easy access, parking, and similar pricing.

The prices and service are great. The STAFF is awesome here. I really enjoy shopping here, and unlike staples — its actually EASY TO CHECK OUT!
Initially I came in early one morning — Black Friday 2012 to buy my son a laptop for xmas. Wow I was impressed that it was open at 6am and the machine advertised was actually in stock! I guess it was open at midnight or such — but the store had plenty and sales said there was no worry, they even took rain-​checks. Happy as a clam, with a sub $ 500 i5 laptop — wow! Maybe — I should have brought in donuts and coffee? ;)
Now I go back all the time. I find it better value and the staff actually likes to help you find what you need. They are well staffed! The isles are intelligently organized and its well stocked with many choices in each product category.
ONE COMPLAINT: THIS MORENA BLVD SAN DIEGO STORE IS HARD TO FIND AND ACCESS. Its like its storefront is backwards… and you may drive right by it on Morena. Hint — its on your right., OWNERS — Spend 500,000 and fix this store. Reverse the entrance and put up a decent sign. Your sales will double, and the investment will pay off in a single season. Kind of seems like a glaring opportunity to increase traffic. Seriously consider this.

Ok, I will admit it is in a weird location, but because of that, every time I have gone in it hasn’t been crowded and the service is amazing!
A sales associate finds me within minutes of walking through the door to see if I need anything. It continues through my visits, but it isn’t so much that it is annoying. The staff are very friendly and I had a really great experience with Kirk there today. He was very nice and extremely helpful!

I went to the store yesterday Aptril 27, 2013, to purchase a desk. Keep in mind that I did my homework, and I received two coupons from the web chat season. Then I saw additional two more flyers. So I went to Maria the (Store Manager), and she advised me to know I could only use one coupon not all three. We were in a heated augment. We went back and both over the purchase and there was sense made in the store, and all the customer store and look at us were quite embarrassing. Nevertheless, after a long ²¹⁄₂ hour augments I get the desk. although the desk was price wrong. On the website, it was listed for $ 149.00,itdid say in store also said web purchase. Special and not web did say web it was for$ 149.99, they attempted to tell it for 269.99. Wrong and they had to readjust the payment for to 101.23 and hutch for 50.00. So, all in all, I can be out okay. However, beware of Maria (Store Manager) The (((((DM for that store manager is Jeff Lynee 858−672−2169)))))), have a problem give him. He called he will help pass it on. So Beware of this store nota good store to shop. They have major attitude and simply rude. They don’t care if they make sell or not. Porr Services

I am looking for a new job and don’t have a printer at home, so I have been spending a lot of time at Office Depot. I printed 9 resumes the other day and 9 photos to go with it. It cost me under $ 2, which is fantastic because when you are looking for a job you really don’t have extra money to throw around.
The other day I was in Point Loma and Staples was closer than Office Depot so I went in there. I told the lady at the copy desk that I needed to print out an email. She told me I would have to forward the email to them and it was a $ 2.99 charge per email. I said thank you and promptly left for Office Depot.
I have been to Office Depot on Morena three times in the last month and the employees there have been wonderful, namely Jennifer (the manager of the print desk), and Joel.
Joel helped me to correct some spacing problems I had on my resume, recommended some nicer paper to help me stand out and set up my photos to print properly.
They also had an area where you could use a paper cutter, tape, staplers etc.
I will only be using Office Depot from now on and I suggest you do too.

This Office Depot used to have a friendly area for customers to sit and use their comb binding machines and do other projects that required things like staplers, hole punchers, etc. However, with the remodel, they removed this area. Now there are no comb binding machines for customers and they charge a fee to make simple, comb binding folders.

I LOVE their toner return program — it totally gives back to our Non Profit.
I HATE how they have a limited stock inside their stores. Yes, tons of toner, but what do you mean the cheapest speakers you have in the store are $ 30?
I have been told by two employee’s that they have thousands of stuff to order online if I need them. Thats totally a head scratcher, with the 2^nd person saying that to me, I felt as if they didnt want my storefront brick and mortar business — instead wanted to pawn me off to their website.
Unfortunate, considering i need computer parts and supplies on the fly. Oh well, LOVE their toner return program!

I was sent to the Morena Office Depot location by AT&T to return a DVR. AT&T provided an order number, and I was told to drop off the DVR at the UPS counter inside the Office Depot. The UPS counter was supposed to reference the AT&T order number, box the DVR, and ship it back to AT&T for me at AT&T’s expense. That is not what happened when I got to the counter. Instead, I was greeted by Carl, supposedly the store manager at this location. Carl insisted that I was wrong, and the only way something — ANYTHING — would get shipped from his counter was if I paid for the box and the shipping. He didn’t care about what AT&T told me. In fact, he wouldn’t even recognize that maybe there was some kind of miscommunication somewhere. I was left with the impression that he thought I was trying to steal postage from him. I will never return to this location for any reason, and possibly Office Depot altogether, simply because of this encounter.

This place is great! I was looking all over for some plastic files, which seemed to evade me in Staples. Plus, I needed 72 of them, and even though I found suitable files in Target and Walmart, they only had 10 or so. I got to this store 15 minutes before they opened, at 9.45am, but the service was great, a person came over to help me, and I was sorted with 70 files before 10 am. And he was nice enough to suggest options for me on how to get the remaining 2. Great experience here, will go here as my first option for future stationery needs!