Pacific Beach Scooters

Horrible customer experience. I had to get my scooter repaired a while ago because it felt like something was up. I went in, happy to pay whatever it cost and the mechanic did a quick tune up but never found a problem. So I went away and something still wasn’t working properly, so I took it back, he finally took it all apart and found that I needed a new engine, so I gladly paid about $ 750 to get it fixed and when I took it home, the engine would turn completely off about every 5 minutes.
I went back to them asking to fix it and they refused to admit there was a problem or fix it further or even take a look at what I was talking about. All in all I was SO unimpressed. In total, about $ 900 spent and my scooter has been in worse condition.

This place is a crap hole. There are a few randomly placed, dusty, dirty scooters and a damaged big-​boobed mannequin wearing a tacky bikini standing in the middle of the room… it’s weird.
The girl who was working had the doors locked and didn’t come unlock them even though she saw us. We had to knock and wave at her to come unlock the door. This was annoying to her. We walked in and she went back to sit at her desk and talk to her friend while ignoring us. We asked her like 2 questions, got half answers, and then just left.

I went in, cash in pocket, to buy a scooter. Not only was the girl working the desk completely unhelpful, she was blatantly rude. It was like pulling teeth trying to get information out of her. I asked 15 or so questions, all of which were answered with brassy 2 – 3 word answers while she didn’t even get up from her seat to show me anything. I’m not sure if she discredited my intention to buy the scooter because I am a female in my early 20’s, but PB Scooters definitely lost an EASY sale due to her insolence.

I understand its the end of the day, but really _​_​_​more than 2 words to us would have been nice

I actually called today to find out what kind of battery the bike takes. A pretty simple question, I think. I was instead confronted about my previous review on Unilocal and asked to remove the post. Is the bike fixed yet? Nope. Does it have the same recurring issues it has had from day one? Yep. So let me ask you, Unilocal country, would you think that if you received that review you would a) make every effort to resolve the issues that led to the poor review and reach out to a frustrated client, or b) try to strong arm said client by refusing service for a poor review? I know what kind of place I would like to frequent… Grow up. Stand behind your products and support your customers and your reviews may improve in time. Meanwhile, you’ve simply justified your reviews with our conversation today. Tim, my deepest apologies. You’re the man, and I appreciate all your help.

They are more professional than other scooter shops I’ve been to and have accessories in stock. I got a scooter cover here and it was straightforward– no waiting, no ordering.