Papyrus

Sitting here watching Vanessa wrap my financés birthday present. I’ve never seen someone wrap a present so unbelievably well! You can tell she cares about her job and always gives customers excellent service (there were a few others in the store she took care of while helping me). I’ll definitely be back, thanks Vanessa!

I love this store. I love Papyrus in general. The main reason is for the fantastic quality of their cards. Each card has something special. They have other elegant things to buy. I like the packs of notebooks. I love the candles. Yes, things are pricey but they’re worth it.

I had such a great experience here tonight! I was just looking around and Donny, the manager, noticed I had earings on that I had purchased at Papyrus. I told him a few of the stones had fallen out. Without saying anything he went in the back and grabbed a brand new pair and gave them to me! The customer service at this store is impeccable!

Love everything in here ! My go to place for cards & cute little gifts for people. I got cute little monogrammed mugs for $ 5 each. Vanessa was awesome & very nice to speak with. Management give her a raise ! I would also suggest getting a new spot in the mall since it was a little cluttered in there. Other than that, keep up the great work !

Papyrus beats Hallmark any day of the week! I have gotten cards in the past and whenever I needed to get someone a special card I would find Papyrus at Target; but was very excited when I saw it in the mall! They have a great selection, even have funny cards. I liked all the gift ideas and found my mom a beautiful charm for her birthday. It isn’t cheap but the quality is worth what you get.

I’ve always been a big fan of Papyrus! There products are high quality and as a delightful level of elegance to any greeting or message.
What I found not so elegant was the service that I received yesterday by a female employee around 5pm. I entered the store and headed to the wedding card section. A male employee stocking shelves offered assistance but I thanked him and let him know I found what I needed.
I headed over to the register and waited behind the lady being assisted in front of me. The cashier then came around the counter to help the lady find something in the store. No acknowledgement to me or the other customer now waiting behind me like ‘I’ll be right with you.’ Several minutes later she came back to counter. No acknowledgement ‘like thanks for waiting.’ I let this go however she then proceeded to point out with attitude «you know this card says Mr & Mr right?!» so I replied «yes, and?». Recognizing she’d stepped into a pile of homophobia of her own making she proceeded to back pedal uncomfortable and tell me «oh well a lot of people buy it not knowing and bring it back». Really?!? It has two bow ties on it! (Pic included w/​review). I HIGHLY doubt anyone does that. Regardless if it said Mr & Mrs would you point that out to me just in case? If she were genuinely concerned that I made a mistake there are many other ways to point it out than the way she so rudely did then followed up with a lie.
I’m am not one who is easily offended. Frankly these types of comments usually get ignored but this girl needs some tolerance training or at the least some basic customer service training about acknowledging waiting customers. I’ll likely be avoiding Papyrus for the time being. I also sent a note to their offices in the hopes they’ll acknowledge that is not their company culture. In which case I’ll resume my purchases. I should have left and not purchased the card. In retrospect I wish that I had.

Are you looking for simple or fancy cards? Well, this is the place for you! Ever since my sister moved to NY for NYU, we’ve made a tradition to send each other cards twice a month, and has to be from here.
We just love the designs on all of their cards! I pick the cards depending on what my letter says. If Im writing about my vacation, I’ll send her a card with a beach design on it. If I’m writing about my bf’s dog, I’ll send her a card with a pug on it. Theres so many designs to chose from! Also, these cards are very fancy and sturdy. So, the price ranges from $ 4-​$ 12. On the pricy side, but totally worth it! Because it’s gonna be our only documented memory!
Staff here are always welcoming and sweet. I’ve only seen female workers here, no male staff yet. One time, they took their time to find me the perfect card from the back. We took about 20minutes, but she never lost a smile on her face and helped me out :)

Wonderful cards and other products as well as excellent and friendly service!
I always receive beautiful cards from my daughter because she buys them there.

I have had awesome experiences here every time I’ve visited. Yesterday, however, was truly exceptional. There were red velvet cookies being served complimentary which was a total surprise :-) I also had the opportunity to be helped by such a nice associate, whose name I didn’t catch, but he knew every card possible in the store, even the ones that were not displayed. His recommendations were very on point and I ended up buying the card that he suggested. Hats off to him for his customer service skills!

Such a magical store! LOVE this little place so much largely because of the merchandise most importantly because of the people. Yes, it is tucked away upstairs @ Fashion Valley Mall but it is so worth the hop-​skip-​jump to get there. Each and every member of the staff is so accommodating and they really remember you and your purchase history once you become a «frequent shopper.» I normally do not interact quite so much but the boutique is on the teeny-​tiny side so conversation with staff just feels right! I always leave smiling — need I say more?
Just the other day my husband commented that he has NEVER heard me ask so many questions in a retail environment (I am painfully self-​sufficient)… Seriously, I actually asked for assistance picking a candle that was really important as it was a «loss of pet» gift. My husband was like, «You just asked for someone else’s opinion on a candle?!» Point is, I feel comfortable doing so.
I have been purchasing Papyrus cards since they first became available eons ago and they were so scarce and actual Papyrus stores were nonexistent. Yes, they are extremely pricey but consider them a gift unto themselves! People frame them and keep them forever and there seems to be millions of designs now so redundancy is no longer a problem. And it’s up to you — Target now has a huge selection of Papyrus cards and the price is identical but the actual store offers a BUY 3 GET 1 FREE deal — Target does not!
Papyrus also carries two brands of cards that you will find nowhere else… Niquea D. is a splendid brand from within the company of Papyrus but so much more than just cards with decadent candles and sparkling hand-​crafted jewelry. Also, Five Dollar Shake is a fantastical brand of cards from the UK w/​Swarvski crystals and detailed embellishments and simply magical messages for extra special occasions.
Papyrus also has a refined selection of coffee table books if you need a last minute gift (since actual book stores have become extinct!) and awesome kids’ books. Plus, the greatest line of plush animals from London called Jellycat! Also loads of fancy wrapping papers and Jonathan Adler items and all sorts of boxed cards.
Just stop in sometime to: a) to stock up early on fancy upcoming holiday cards, b) to stock up on extra birthday/​congrats/​sympathy/​etcetera cards and/​or c) just to pick up a few highly individualistic «back-​stock» gifts of all price-​points so you aren’t scurrying around when you suddenly realize you’ve almost nearly forgotten someone/​something… I bet you will walk out SMILING!!!

Cute store but very small. I like room and space this place would not be able to handle more than 5 people.
Only came here for Christmas gift and probably won’t be back until next year.

they have a good selection of paper goods. the price is a little on the high side but you do get what you pay for. also they have a great selection of customized goods.
this place is usually my go to for christmas cards and for thank you cards!

The only place I buy cards from and if I can’t make it here then you best believe I’m buying their collection at Target. They just have the most unique cards that are so simplistic is a creative way. They always say exactly what I want them to say without the corny crap and horrible art. You can find exactly what you want in less than two minutes, but then you find every other card you didn’t realize you ‘needed’ and have to add it to your collection.
Service: I personally do not like being helped when I go into a card shop, but they do have awesome service. There’s this guy that I’m convinced works there every single day because he’s there every time I go in. He truly is a gem! So helpful and probably knows every card and accessory in that shop.
The only negative is that it’s not really close to a parking lot so you can’t run in and out when you’re in a hurry to pick up that last minute card.

If you are ever in need of some amazing accessories, go see Cory! He is the definition of what customer service is. The nicest and most helpful sales assistant you will ever come accross. He doesn’t push you to buy anything, but shows you all the new and amazing jewlery and accessories that have just come in. Cory is AWESOME!

I ordered my wedding invitations here. After many proofs, they finaly came out great. Here’e where the problem was — They spelled my name wrong, even though it was right on the proofs for my thank you cards. They did correct it, which was nice at no charge. But when I wanted to order 20 more invitations, they told me my file has been deleted and to get more invitations it would cost as much as my intial order of 75 invitations. So now some of my finacees single buddies won’t be getting an invitation, because I refuse to pay close to $ 500 for just 25 invitations. They should have informed me before I placed my initial order, that its better to order more than you need. I wanted to be conservative with my money, because I thought you could just order some more, when you know you need it.

Unless you like rude service, I would steer clear of this place. Wow, what a turn off!
I was looking through invitation books for awhile before anyone even acknowledged me. It’s not like it’s a huge store where I would have gone unnoticed. When the girl finally came over and opened her mouth, she had that i-don’t-want-to-help-you /​i’m-too-good-to-help-you attitude! That was all I needed to hear… I walked out.
For the prices in this place, you’d think they’d have employees who are willing to help.

Good selection of cards; a lot of them are really funny!!! I found a bunch today that I enjoyed that left me standing there trying to remember who had a birthday coming up, but the expensive fashion valley price tags left them on the shelves. Minus a star. I must be the only girl on the planet who can’t justify dropping more than I would on a large coffee somewhere for one giggle and then it lingers in the drawers for years (if it is lucky) and then ends up in a trash receptacle. What a waste.

I initially came to Fashion Valley for the purpose of buying something off of a gift registry for a wedding the next day. I first went to Macy’s, but realized they wanted home furnishings, but that’s in Mission Valley. So I headed to Crate and Barrel, which was also where the bride and groom had their registry.
Got what I needed, and came here because I wanted to get what I got gift wrapped. The person who rang me up sent me here.
They have a gift wrapping service, yes. And they only charge 3 dollars for it, but it doesn’t include the entire roll of wrapping paper you must purchase for the gift wrap.
I ended up paying 17 bucks to have someone wrap my gift! I never knew wrapping paper could cost as much as three California Burritos from JV’s!
Maybe it’s just me, but this place is expensive, and will be very taxing to your wallet.