Pemberley Realty

Do not trust this company with your money. There was another review that noted how rude Roxanne was & I completely agree. We tried to rent from them (a year ago but I just realized that I never wrote a review when I drove by their office).
She had racially profiled my fiancé when we were trying to rent a property from them. When they ran our credit, his name showed «possible matches» to others of his name with criminal records. So she said «we cannot rent to criminals». We told her over and over again that none of those «possible matches» were him.
So he went in person to prove that it was not him. We thankfully did not end up renting from them. I was appalled at her cruel, unethical, & closed-​minded behavior.

Roxanne is not only a close friend, she’s also an excellent broker. She is very knowledgeable of the market and real estate transactions, she quickly responds to our MANY questions regardless of the time of day, and she has our best interests at heart! We highly recommend Pemberly Realty and we will continue to work with Roxanne and her team for all of our real estate needs!

I recently started renting a property Pemberley manages and Miriam and Brenda have been very helpful and easy to get in contact with. They have addressed my concerns quickly and have been friendly and straightforward.

They posted an ad for a house for rent at 625 Nautilus Street in La Jolla at a fake price, baited hundreds of people in search of a good rental, then revealed a new rate a day later at nearly double the previous price. Shady.

I have rented a property that is managed by Pemberley Realty for a year now. They have always been responsive to my rental needs and all calls made have been returned timely. Brenda has always been the best. I don’t plan on moving anytime soon. :-)

…some of the most friendly people who really have a community mindedness! I’ve appreciated the presence of Roxanne and her family in the University Heights neighborhood for more than 15 years.

Moving to a new city, I’ve relied on Unilocal a LOT. Which made me quite worried when the realtor we had started working with to buy our first home — Roxanne — had only one horrible review! Ack! I thought, run for the hills!
I won’t hold it against Unilocal that for the biggest purchase of my life, I was almost led astray. But now I am back on here to offer a homebuyer’s opinion — Roxanne was everything we could have hoped for and much more!
My parents walked into her office, set up our first meeting and so I reluctantly went along (having done my Unilocal homework). She seemed friendly enough… The she was offered to pick up my sister and infant daughter to drive us around (my husband had our only car at work). OK, that sounds excessively nice but maybe she got difficult later on?
Nope. She was amazing the whole time. We looked at a kajillion homes, she was patient and willing to see each one, even suggesting a solution to our «couldn’t-afford-in-the-neighborhood-we-wanted-to-live-in» dilemma by suggesting we consider multifamily properties and then rent a suite to pay our mortgage. It worked beautifully and as a single-​income small family we were able to buy our first home in University Heights!
When we went into the loan pre-​approval and application process, she held our hands the entire way, even hooking us up with a great mortgage broker. When we put in an offer, she advised us without being pushy, but then did let her negotiation skills come out to help us get the lowest possible price at closing!
In the three years since we bought our home more reviews have popped up on Unilocal from folks who obviously had the same experience with Roxanne we did: professional, kind, and totally committed. She went the extra mile over, and over again and I can’t wait to use her as a property manager and to sell our home when it comes time to move on.

Roxanne and her team were amazing. Roxanne found a buyer for my condo before I even put it on the market, with an offer above and beyond what I would have ever expected. She was excellent during the escrow process making sure everything went seamlessly. I’ve worked with other real estate agents in the past who I could never put 100% trust in because I did not feel they were zealously helping me with my sale/​purchase of property. With Roxanne, however, I did not have to worry or wonder if I was in good hands. I recommend her hands down to anyone who is about to embark on either buying or selling his/​her home.

Roxanne and Brenda were always prompt in responding to any needs that I had as a renter. They made sure that necessary repairs were taken care of quickly, and with no stress to myself. I would absolutely do business with Pemberley again!

As an experienced real estate agent based in San Francisco I know quite a lot about buying and selling homes. But I don’t know San Diego real estate and for that reason I am very happy that I was referred to Roxanne. In what was a difficult sale because my parents had lived in the house for 23 years and there was some deferred maintenance and a larger-​than-​we-​thought foundation situation, Roxanne was extremely helpful, thoughtful and professional. And she helped us navigate multiple bumps in the road to closing escrow successfully. I cannot recommend her highly enough.

I recently worked with Roxanne at Pemberey Realty and she was the most professional and friendly agent that I have worked with in Buying three previous properties. Roxanne located a dream property with everything I had on my wish list. Roxanne helped me to close a deal fast and without any problems. Roxanne offered a gift of a home warranty for the first year and was so kind and gracious to do a final walk through as I was unavailable and she brought an amazing gift basket on the day that I received my keys. As a follow up Roxanne has invited me to a get together for her clients that she hosts for a morning breakfast on the first Saturday of every month. Not only have I found a professional realtor I have also made a wonderful friend. I would refer Roxanne and her real estate business to anyone who wants the best realtor I have ever worked with, THUMBS UP!!!

Roxanne was the representative for the folks who bought a condo that I was renting. My experience dealing with Roxanne and Pemberley Realty was unpleasant, to say the least, and based upon that experience, I would not recommend renting a property managed by the company. If you’re considering renting from them, I recommend reading your rental agreement and any addenda very carefully to insure that you’re clear on what you’re agreeing to.
Things started out easily enough. We were informed that the new owners would be willing to rent to us once escrow closed. I emailed Roxanne to ask if they’d match the terms of our current rental agreement. I received a reply from her assistant that the new agreement would be the same, most importantly the term (month to month with 30 days notice required) and the security deposit.
We showed up to sign the agreement; we arrived before Roxanne, so we sat down to look over the agreement and the addendum that Pemberley requires all tenants to sign. We were surprised to see that the agreement clearly contradicted what we had been told. The security deposit had doubled, and the addendum required 60 days notice and payment of a significant fee should we move out within six months of the signing (a lease in sheep’s clothing, so to speak). The addendum also stipulated that tenants were responsible for a significant portion of repairs to plumbing and a requirement that tenants move out several days before the termination of the agreement and pay a professional cleaning fee regardless of the state of the property. Roxanne also stated that we would be responsible for not just wear and tear to the property, but for restoring the property to the next tenant’s satisfaction. The contract was decidedly not the same as the one we’d signed with the previous owners, despite Roxanne’s assistant’s contradictory email to us, and Roxanne became rude and abrasive when asked to alter the terms of the addendum to be more in line with our agreement with the previous owners. I’m not the type to deceive myself into thinking that I’m always pleasant, but I’ll be damned if we weren’t professional and courteous in all of our dealings with Pemberley; the same can’t be said for the other direction.
I can’t vouch for Roxanne’s performance as a realtor or Pemberley’s performance as a property management organization – luckily, I haven’t had to experience either, although I’m sure they represent their buyers and owners very well. I can vouch for Roxanne’s behavior and for the content of Pemberley’s rental agreement and addendum, and I can heartily give all three a thumbs down. I’ve only been in San Diego a few months and I’ve met plenty of wonderfully friendly and reasonable landlords; they’re out there, so don’t sell yourself short with Roxanne and Pemberley.

I have not bought a house from Roxanne but her property management is the best! I have also went with her to see many houses and she is kind, knowledgable and always perceptive to find you the perfect place in no time! She is reliable and trustworthy, and she is always working hard to make sure any thing I need is taken care of. I would definitely recommend her and Pemberley Realty to any one for all their realty needs. She is the best of the best!

Roxanne was there from the first moment I stepped in to her office to learn my options for purchasing my first home. She went through my finances with to see what I can afford and not end up housepoor.
She and her assistant Brenda went the extra mile to help me find what was right for me and were always persistent with the selling agent (who was difficult to work with) and my loan officer (s). They also educated me along the way.
Thank you for your professionalism and display of superior customer service!!!

My husband and I worked with Roxanne as our property manager for a rental in University Heights in 2009. She was always quick to respond and met us in person several times to discuss available rentals. When we found a rental we liked, the current tenants couldn’t move out quickly enough to have a proper cleaning, (we had a short window to move in due to work constraints), so Roxanne covered the cost of a full move-​out clean when we moved out. We ended up breaking the lease pretty early on to purchase a home in N. County; Roxanne was very accommodating and we were not charged anything extra because we showed the property ourselves and found the new tenant. I’m surprised by the 2 reviews claiming she was rude. Roxanne was always professional and courteous in our communication; she is an agent after all, and knows how to get things done efficiently, but was never rude or pushy to me or my husband. I would definitely work with Roxanne in the future.

Do not trust Pemberley Realty. I lived in one of her rental properties for a little over a year and had the worst, horrible experience. She is rude, money grubbing, and will try to make you pay for all of the fix up projects on her run down properties knowing full well you did not cause it. That’s how she tries to make her money. She will also make up fees that you would have to pay for (an actual example, «my gardener had to pick up your dog poop and you should be happy I didn’t charge you for that”– not mentioning that her other tenants’ 3 dogs were always left out in the yard & there was a possibility it could be the other dogs– no one knew, but I can tell you I always clean up after my dog).
She will favor the renters who pay more and actually threaten to kick you out if you don’t comply with their requests. She always threatened to kick me out if I ever offended the downstairs neighbor, BUT, once she learned that I was in the process of buying a home, she tried to be super nice and persuade me to let her sell me a home by offering a measley 1,000 bonus back if I did. She even said she’d make up a lie to the neighbor for not «getting on me.» (Side note, my neighbor was a grouchy older woman who didn’t like my dog initially). Even when I moved out, Roxanne tried to charge me that much in repairs, claiming that had I let her sell me a home, I would have gotten $ 500 back (she, of course changed the amount to a lower amount than she initially offered again), to pay for my repairs.
When it was time to do a walk through, she tried to bring ammunition to use so that she didn’t have to refund my deposit, later saying that I was a day late paying the rent (the check was sent on the 2^nd, instead of the first) when I had proof that it took her an average of two weeks to cash the check. I even paid her the $ 25 «fee» she said she would be charged, even though she didn’t even cash the check until two weeks later.
In fact, she found «wear and tear» scratches on her beat up old hard wood floors of the rental property, and told me I had to pay for the entire wood floors, of which she never produced a receipt and to this day, has not repaired the floors, nearly a year later. I know she didn’t refurbish them b/​c she moved another tenant in the same day I moved out.
When I moved in, she kept the deposit of the renter before me for the cleaning and promised to pay a house keeper to clean when I moved out since I moved into a dirty apartment. When I did move out, she tried to charge me for the house keeper and after a long discussion to remind her of her promise, Roxanne tried to say that I had to pay for the cleaner working more than 6 hours.
To be fair, Roxanne is nice when you meet her. I thought I would like her and wanted to like her. She is a very pretty woman, and I thought she would be hard working and understanding. But my advice is to find another realtor or rental property owner.
Work with someone who has integrity, ethics, and good customer service. She really will nickle and dime you and is only nice upfront until the exchange of money comes in, then she will find reasons and fees that you will have to pay for.
The only reason I didn’t go to the courts is b/​c I was in the process of moving, buying a home, changing jobs that I didn’t have time to pursue this. I have been told by many realtors, even a judge that she did quite a few illegal exchanges. At this point though, piece of mind comes from not dealing with her at all.
She really is unethical and a gouger. For this reason, I have decided not to even eat at her restaurant in University Heights. Karma works in mysterious ways and if you are an unethical business person, it will, someday, haunt you.
People

I’m actually really surprised at the two other reviews of Pemberley Realty. I had quite a good relationship with Roxanne and her assistants. They were quick to respond and very helpful in the move in process. I had just flown in from NYC and was looking non-​stop and had the best experience with them by far. They were good and communicating with me and helpful in getting things taken care of. She was also very patient with me, when I had to move back to New York to take care of family problems. She helped me find someone to help with the rest of the lease and was extremely understanding. I would recommend Roxanne and Pemberley Realty. I didn’t find her rude ever, or unhelpful. Also my apartment was incredible and the price was outstanding! So thank you!