Personalized Luxury Transportation

I have used Personalized Luxury Transportation four (4) times in the past two (2) years (for their airport service). During our recent outbound flight, James was our driver. He was on-​time and very pleasant. Following our return flight, Lorenzo was our driver. He too was on-​time and super friendly (in spite of our 1 hour flight delay). All four (4) times that I’ve used PLT I have been very pleased. Keep up the good work guys — your services are much appreciated. Mike, Shelley & Mason in Scripps Ranch.

This company is a fraud! I payed upfront for round trip service to/​from airport. I was picked up approx 10 – 15 minutes late on the day of my departure. I returned late Sunday evening after a long day of travel from the east coast, even confirmed my arrival time that morning and received a response. The driver never showed up! I was left stranded at the airport. Who does this!!! If the driver had no intention of picking me up he should have told me so and made arrangements to refund me ½ of my money. Unbelievable!!! This company is a joke!!!

This company is a complete fraud. They never showed up to pick us up from our red eye flight at 5am and when we phoned to see where they were, they kept saying someone named «James» was at the airport waiting for us. They left us (including 2 kids) waiting at the airport for two and a half hours before we finally gave up and hired a shuttle when they stopped answering their phones. Disgusting and shameful service!!!

Had a Groupon, so I had some reservations; especially because we were going from East Co. to SD Airport! Well, they did not disappoint. The driver called ahead and was there 5 min early. Nice car and a very professional and courteous driver! Same on the return. We just had to call after getting our bags and waited just a bit. Overall, a completely wonderful experience. I highly recommend them. It’s a tough business with all the new competition and this company is worth using!

Wonderful drivers reliable and courteous. They were on time and Anthony took excellent care of me. I will definitely use them again.

Anthony — just reading your response. Unfortunately — you’ve again been completely dishonest. Let it be known to any potential customers — Anthony NEVER refunded us our money. Certainly not same day! You only promised that you would. You corresponded with my husband for days and weeks after the event promising that you would refund us in full for the inconvenience, with one excuse after the other as to why it was taking so long. After several attempts to get in touch with you — you simply went dark and stopped answering his calls all together. There was no refund. This is something can easily be proven with bank statements.
At this point we certainly don’t need a refund. We’ll never require your services again and I would never recommend you to anyone in San Diego area. Highly unprofessional and dishonest.

I write this as I sit in the back of a ‘Towncar’ on the way to LAX from San Diego. Flying international, requested pick up with plenty of time. I called when the car should have been in the driveway, and was told he was on the way. Bottom line the car arrived 35 minutes late, a ragged, dented up old Lincoln. No explanation at all for being late. 86 degree day in San Diego and the driver rolls down the windows. When I ask him to turn on the ac he said it was broken. Are you kidding? Icing on the cake, we should make it if the driver will take the 73 toll road, a $ 4 toll (out of a $ 150 fare), but he refuses. How is this place in business? They charged my credit card at booking, including a 20% tip. Clowns.

This is the worst experience I have had with car services. Flight ran a bit late, called to let them know. They said they were tracking it and to not worry. When we landed, no email no voicemail and no one was answering the phone. Led to us taking a cab after waiting and waiting. Called for refund and a guy says «well that’s part of life. Have a nice life.» Are you serious? Never would recommend this company. So unprofessional and unreliable.

My fiancé and I purchased a Groupon for a roundtrip transportation to the airport and back when we went to Mexico recently. Anthony was very easy to get ahold of, and he was on time for both of our pick ups. What made him stand out from other experiences was the fact that he is affordable, and he was very accommodating. On our way back from Mexico our flight was delayed by over 30 mins, forcing us to miss our connecting flight home. I had to call Anthony last minute to change our pick up time. Not only was he still able to pick us up, but he picked us up in a gorgeous stretch limo. After having had a long, rough travel day, this was an excellent way to end it. We truly appreciated it! We will be calling him for future business.

This is the worst company EVER!!!
My fiancé and I were trying to decide the best way to get to the airport and would prefer not to leave our car down there. We found PLT on groupon and after looking at their website we agreed it was the best deal. We called them before we got the groupon because we were leaving for the airport in 2 days and we wanted to make sure they had someone available. We called them and the guy said not to bother getting the groupon because we would have to call back but he would give us the same price. My fiancé gave him all the information and he told us we would receive an email confirmation by the next morning.
The next morning comes and we still have no email confirmation. My fiancé calls them back and talks to someone different who confirms that no reservation had been made for us. I double check my account and they already charged my card!!! We were already furious at this point but the guy on the phone makes our reservation and within an hour we have the email confirmation.
We were happy the next morning when the driver arrived on time only to find out he was a Lyft driver!!! PLT contracted out to Lyft to pick us up. Not only that but because this was on New Years Day the guy reeked of alcohol and looked like he slept in his clothes. We were beyond pissed off. He got us to the airport on time and everything else went smoothly.
When we flew home a couple days later our driver was once again on time and this time he was employed by PLT. The only thing is HE DIDN’T KNOW WHERE HE WAS DROPPING US OFF!!! How can a company not tell it’s driver where he is going.
Once we got home I contacted the company about the horrible service we received and demanded a refund, Ant told us to call him. My fiancé called the company and talked to someone that said it was ok the Lyft driver picked us up because we hadn’t ordered a town car. My fiancé thought maybe this was true and got off the phone to double check our email confirmation. We confirmed that we did in fact order a town car so he called back and had to leave a message. It has been over a week with no response from them.
This company is horrible and NO ONE should rent from them.

I’ve used this service on a few occasions and have been very happy with the service. They are punctual, helpful with luggage and have enjoyed pleasant conversations on the way to the airport.
I highly recommend this transportation service and will continue to use them for any future trips.

This review is written equally for BOTH PLTrans as well as Avery Limo Broker who sent us this nightmare service. Both companies were equally responsible for everything that went wrong, and the representatives from each company were equally unprofessional & unwilling to apologize or accept responsibility for ruining what was supposed to be an amazing time!
Everything that follows was my experience from August 2012, when neither company was on Unilocal.It’s been 3 years now and still to this day a painful memory.
I was planning a surprise wine tasting with several friends for my husbands 40^th birthday and began making all the arrangements 6 months in advance. I found Avery Limo Broker online and contacted them for a quote. All seemed well, we agreed on a Limo (a black stretch Cadillac or Lincoln), we agreed on a price, the time & location of pick up, destinations we’d be taken to (complete with addresses) and drop off time. We paid for 5 hours of service and I had every last detail planned perfectly.
At the last minute, Ashley from Avery Limo Broker didn’t ask my permission first, but instead mentioned that there would be a limo BUS picking us up. I asked her to please confirm, all of our correspondence (from March — August) stated we’d have a stretch, not a bus. She said the stretch wasn’t available, so I agreed to a limo bus, especially after seeing pictures of the beautiful limo buses pictured on their website. I did NOT agree to the ghetto-​bus we received!
The limo was supposed to arrive at 3:00 where our friends were going to hop in, then I’d surprise my husband with a nice limo and a night of wine tasting with our friends. But instead, my friends were left waiting for 45 minutes in the blazing sun, my husband now suspecting something’s going on because we’re all just sitting around waiting, no call from the company even though he had my number, and no answer when I called them. So much for the «surprise». That was ruined…
When the limo finally arrived, my heart sank. It was the TACKIEST bus I’d ever seen, the engine made a terrible grinding sound as it drove up the street, it had banner ad’s on all sides, and it was covered in brown water spots. The door opened and the bus just kept getting worse. there was rubber siding dangling off the door, you literally had to move it out of the way to step up into the bus. There was a fire extinguisher laying on the floor. There was no privacy screen — instead, there was a black sheet hanging from the ceiling that was faded, tattered on the sides, knotted at the bottom. The floor looked like it was made out of ply wood and had dirty shoe marks. There was trash on the back seats, and red solo cups with cigarette butts floating inside and burn holes going through them. There were hand and foot prints on the ceiling! THE CEILING! I was MORTIFIED! I had 13 friends who had all been patiently waiting to get to our wine tasting (that we had reservations for!) We were already 45 minutes late, every one of us would be consuming wine all evening which put NONE of us in a position to drive ourselves. The only choice I had at this point was to get on, or cancel the entire evening. We got on.
It just kept getting worse! The driver didn’t have the addresses or directions that I e-​mailed to BOTH companies, and gave verbally over the phone. He had no GPS. He drove right past the freeway entrance! Had to sit through 3 stop lights to make a U-​turn to get on the freeway! Did I mention we were already 45 minutes late? Did I mention I had reservations? The moron they sent showed up late, and then didn’t know where we were going. Two of my friends had to sit near the drivers seat to tell him where to get off the freeway, and every turn to make until we reached our destination. Does any of this sound remotely professional?
Our last destination was where we had wine tasting AND dinner reservations… we were late for everything and that winery closed at 8:00. We had the driver stop by the store on our way back, attempting to at least get the full 5 hours I paid for out of this horrible night. We were dropped back off 20 minutes before our time was up.
I contacted Ashely at Avery Limo Broker first thing the following morning, told her everything that was WRONG with our experience to which she took ZERO responsibility for and pawned my complaints over to Anthony at PLTrans. I have a lengthy transcript of back and forth e-​mails between myself and Erik Avery, all included Anthony but he never once responded. The only responses I received are from Erik, who said I could have made arrangements to look at the limo first (who does that?), and that I «chose» to accept the service by getting on the bus (as if I had another option?).
READ THE REVIEWS!!! PLTrans has 15 1-​star reviews, plus 14 more that are hidden. Avery Limo has 16 1-​star reviews, another 18 hidden. DO NOT USE THESE PEOPLE! They robbed me of money, and they robbed me of what was supposed to be an amazing evening!

I have used PLT at least 6 or 7 round trip airport transfers this year and have been very pleased with the service. Normally for a 4 – 5 day trip, I would drive my car down and park in a garage. PLT’s rates are so reasonable, that for the convenience of door-​to-​door transportation, I will always use them as long as their rates stay the same. Yes, Anthony is busy. Yes, his voicemail is sometimes full. And yes, the cars are not brand new. But for me, all I want is a safe and reliable ride to and from the airport. PLT is perfect for this and this is why I give them 5 stars. You will always receive an email confirmation with all of your travel information and I’ve never had any issues with their service.

We got a limo for our wedding. I drivers name was Anthony and he was awesome. He helped us with our bags and even took a photo and sent it to us when we arrived at the hyatt. I would recommend him to anyone!

Super friendly and super easy to make all the arrangements.
Cars were comfy and the whole family enjoyed the rides to and from airport.
Thank you PLT.
I will call upon them for all my airport needs.

Great service and you won’t find it any cheaper. Used them several times and they are courteous, timely, and the best deal in town. Highly recommend.

What started out as a very positive experience — timely pickup from home, easy arrangements — ended disastrously. On return trip, I ended up having to take a taxi from airport rather than wait 40 minutes, though I had made arrangements the night before.
Anthony was very sweet about it all by phone, reassuring me that the company would reimburse my expense. After sending him emails for almost two months with no response, I gave up. I contacted Amazon Local, through whom I had bought the original coupon, and they refunded my money. And then a few days later Anthony finally contacted me. A lot of frustration and wasted effort, will not use them again.

Going to the Airport?
We used to drive to an airport parking service, drag our luggage on to a van, drag the luggage from the van to the check in window.
I still have to use my own car, burn my own gasoline, and pay $ 12.00 or more per day!
Then we found a way to leave our car at home, wait for a luxury car to arrive at our doorstep, have a very nice driver lug the baggage in and out of the vehicle for us.
The total cost of this service was about the same as the parking garage or less, if you find a deal on Amazon like we did.
The Company is PERSONALIZED LUXURY TRANSPORTATION. 619 634 4405
Anthony the owner was very easy to work with and his drivers are also great. We have used his service twice now and even after a two hour flight delay Anthony was there to pick us up.
I strongly recommend this company for a hassle free trip to the airport or to the wine country in Temecula on your next adventure.
Happy Travels,
Bernie Ellebrecht

We usually use Super Shuttle as a company but then I remember that I had Anthony on my Facebook. We’re part of the same wedding vendor group. I decided to go ahead and call Anthony to book a car service to the airport for an international flight. It was requested by the inventor and co owner of the company to have a limo with chicks in it as a joke but I took an extra mile called Anthony and asked if his driver could stop and pick up a couple of Barbies aka girls and drop them into the seat of the limo he gladly did so and it was one of the most joyful experiences for our Co owner lol
He was on time felt with a cooky person and was patient in waiting for him to come out to the car (our employee, he was late)
I would recommend ant. For all adventures or even short trips… thanks ant.

HORRIBLE!!! ABANDONED BY DRIVER! RUINED OUR TRIP!
Booked them for a vineyard tour in S.D. at the second vineyard the driver disappeared! I called the driver over 30 times and the owner 20 times and they never picked up. Our group of 16 people was stranded and we had to get ubers/​taxis home from the location. I called the owner Anthony the next Monday to get a refund. He promised to refund us our money and never did…
Overall a horrible experience. There are plenty of other companies in S.D. that are much much better.