PPI Photo Events

Not a very happy customer. We hired this company for our high school reunion. At the event the owner was pushy and not very friendly. We decided to buy the cd and photo package and paid on the spot with credit card. The owner said that we would receive the package in just a couple weeks. I looked on the receipt and it says approx. delivery is 2 – 4 weeks. Well after 4 and a half weeks and no package I decided to call. I was on the phone for 25 minutes while the owner was trying to track my order. He was very unorganized and was not apologetic. He said that he would put it in the mail on Monday and we should receive it by Tuesday or Wednesday. Well guess what, Sunday came around and still no package. This time instead of wasting my time on the phone I texted and asked where my package was that he had promised to be with us by Wednesday. He said that there was some water damage to some of the photos and they had to re print them. He assured me that the package would go out in the mail on Monday and I should receive it on Tuesday, which we finally did. The problem here is the lack of communication. The owner was unprofessional from the beginning. He should have called or emailed to give an update on the package. I should not have had to contact him. I understand the business can be busy and all, but if you are running behind a courtesy phone call would have been nice. We will never use this company again. I high recommend you don’t either. He was hired with Reunion Specialists so if you decide to use Reunion Specialist then please ask to use a different company then PPI Photo Events.