R & R Heating & Air Conditioning

The home we recently purchased in December 2015 had an AC unit installed by this company. During home inspection, AC worked fine, everything was good. Turned on the unit for the first time since the inspection (a little over a month ago) and a very loud hissing noise started. Contacted Ray about the problem and Pat came out immediately. As soon as he heard the noise, he said there has to be a kink in the line somewhere. I also mentioned that I noticed the unit looked like it had been moved over slightly, as the privacy wall on our patio was fixed by the HOA. Pat said that because of that, it’s very likely that the copper pipe got bent. He was very professional and very nice. Explained everything to me and told me to take pictures to show to the HOA. I talked to Ray, the owner, several times to go over his recommendation to remedy the situation and gave me an estimate. He was kind enough to contact the HOA manager to inform her that the unit had been moved. Everything was fine until this afternoon… as a consumer and new homeowner, I wanted to get a second opinion. I contacted ASI Hastings Heating and Air. Scotty came out, attached his pressure meter to the unit and the pressure immediately went up to over 570. He explained to me that this typically means there’s an obstruction in the line and gave me a step by step plan on what needed to be done. Both estimates that were given were in the same ballpark. Here’s where everything goes awry… I called Ray back, told him that I had ASI come out and give me a second opinion. As soon as he heard ASI, he was not happy. He said he hates them and they’re not a good company AND he kept talking over me and not letting me finish what I had to say. He told me that he couldn’t believe I went behind his back, when the information he gave me is 100% right, but if I want to use another company and have them do a poor job, then go ahead. I told him that I have every right to educate myself and get another opinion. It’s a lot of money and I want to make sure I cover all my options. Ray wouldn’t let it go and continued to talk over me and became more and more unprofessional as the conversation went on. I asked to speak to the owner and he said he’s the owner. I told him as a business owner, he shouldn’t be speaking to his customers in such a rude manner. His response was that he could do whatever he wants and he has plenty of customers to keep him busy and one unhappy person doesn’t mean anything to him. I was completely shocked by his attitude. I don’t understand why he became so angry and agitated that I wanted a second opinion. When $ 2500 is potentially coming out of my pocket, I have every right to call whomever I want. I would’ve used his services, but after the way he spoke to me, I don’t want to work with someone who has such a disrespectful attitude towards customers. I’m sure his work is very good, but he was out of line and very unprofessional.
Update as of April 26^th, 2016
After many phone calls and texts, Ray and his team are fixing the AC. Ordered a new compressor (it’s still under warranty), fixed the kink in the cooper line, and are taking care of all the costs. Despite the negative initial encounter, Ray is taking care of the problem. He has made the situation into a positive one and I give him a lot of credit for making sure our AC is running properly.

I was recommended by a friend to call R&R to install a new AC unit and replace an old furnace in my house. Ray came through with a great quote and schedule. Within days they came and installed the new system without any issues. Pat and his help was very professional, personable and timely. I would recommenced R&R for any heating or AC needs.

Highly recommend!!! My grandparents recently just purchased a home and of course the AC went out. I called them and within 2 hours they were here and working on our AC! We had problems again today and they came out within 15 minutes of my grandfather calling them. Very friendly and awesome guys!!! Glad that it is finally fixed! It’s also a plus when you don’t have to go through a bunch of different people to talk to the actual technician… As soon as they pick up the phone you are greeted with a smile through the phone!!! Keep up the good work Ray and Justin!!! We appreciate you!

I called them this morning and 1 hour later, they were here. This is remarkable considering the hot weather we have had and are about to have. They diagnosed the problem with my A/​C, fixed it, and were on their way to their next call in about a half hour.
After spending the weekend in a motel because no one else would return my call, I cannot exaggerate how pleased I was

This company is top notch. Fair prices, fast service and installers who know what they are doing. I worked with Ray and he knows his business.
He dispatched Pat who replaced the coils and lines on the A/​C at my Daughters home and it is soooo cool now.
I would call them again anytime.

I heard great things about this company, so I called them when our a/​c at work went out. Ray came out in a very timely manner, had a smile on his face, found the solution and gave us a great price! I later called them for my home a/​c and received the same great service! Very pleased… And believe if you treat people nice with respect, you will get that back… And we did! Thanks R and R!

Price and professionalism were stellar. I am really surprised by the negative reviews, but there are a lot of variables involved in every transaction, on both sides of the deal.
We had to replace our AC/​heat pump in order to sell our property. After getting some old-​school sales pressure, high prices and long install wait times by three other companies, our real estate agent mentioned seeing an ad on Craigslist for R&R and that they had given her an estimate far lower than what we were looking it. I gave them a call…
They sent Pat out on a SUNDAY and offered us the lowest quote by a significant margin. I was also very happy with the dialog and explanation of work before it commenced, as well as the speed of service. I am much better educated regarding AC technology and building code.
I am in management, but at home, was dressed in very scruffy clothes, no makeup, and definitely did not look like a career professional. In spite of that, there was no dismissive attitude or talking down to me, just open and honest explanation and discussion of options. I cannot tell you how refreshing that is!
Pat started work the next day, disassembling and removing the old unit.
The following day, the new unit was installed. We had family visiting at the time, children and dogs underfoot, and never once did the workers react poorly.
The cleanup was spotless, and we are very, very happy with the performance of the admittedly low-​cost system. I honestly wish we’d called R&R a year ago, so that we could have enjoyed our new AC longer.
I’d absolutely recommend these folks with no reservations. Pat himself was a terrific fellow, who instilled confidence through word and deed.
Linda & Eric Carlson

My name is Mike I live out in Downey CA. Ray had done a previous HVAC install with a return vent that the home did not have when purchased back in 2012. Not only did he do a fantastic job with my new Goodman HVAC he also installed my new 40 Gallon Water Heater and placed new Coil for free at no charge. This past weekend he did my new AC unit with brand new ducking and also brand new vents and re-​located my HVAC that was currently in a closet to the attic and did all of the vents as well. The job took him 1 whole day and the price was very reasonable all brand new AC unit energy saver and cost reduction on electrical bill and he also threw in a new Thermostat Honeywell for free with a schedule adjuster. Not sure why these other people are talking about but his service was great

Ray came out to our house within hours of our call on a Sunday of a holiday weekend. He had the issue fixed with our A/​C within an hour and he educated us about our A/​C system and how to maintain the unit properly. A day later, we had a separate issue that affected our A/​C power. We called Ray immediately and he helped walk us through a simple fix over the phone. Very courteous, very helpful and very patient. The price was fair and the service was great. We will definitely call him in the future!

They missed their first appointment, then the second. Finally, they showed up the next day. yada yada, no big deal, right? But that’s NOT EVEN CLOSE to why they deserve only one star. read on…
We needed to recharge a refrigerator with R-​134a freon. They said that it might have a leak, so they would have to do a leak check and most likely a repair.
Well, they did the leak check, and there was no leak. so the filled it with Freon and invoiced us for $ 600!!! For freon, for leak test and repair. But there was NO REPAIR ever done, or needed.
After the guy cursed me out at the top of his lungs for questioning his logic, he threatened to put a lien on my property and then told me that he’s «F-​ing crazy» and for me not to «mess around (with him) or i might get burned.» I responded with the same disrespect even though i know two wrongs don’t make a right… but I agree with him… he IS «F-​ing Crazy».
He advertises on Craigs Lists. the phone numbers that you might see are as follows.
760−612−2186 or
619−546−3004 or
866−740−2999
if you find yourself typing these numbers or dealing with a company called R&R Heating & Air… just call someone else. The girl who answers the phone is nice, but guy who does the repairs is a jerk and forces you to sign an invoice that you don’t agree with and the owner is a psycho.
there are LOTS of other better choices out there.