Rayo Wholesale-miramar

My carpet guy recommended that I go to Rayo and view what they had available and he would get me the contractor pricing. I told the woman in the showroom that I own a very elegant, high end, custom home and what would she recommend. She gave me a board of samples and said she likes Royalty Carpets. One caught my eye and I asked her if this would be good for my home. She said yes and that many of her designers choose this carpet for their clients homes. They had none in stock so I placed the order. The carpet arrived and when it was laid with the padding that was recommended I was very disappointed. The carpet felt to the foot like apartment grade carpeting. I can feel the slab through the carpet. I called the showroom and they were not helpful at all. They were very aggressive on the phone and I felt like there should be a warning on the door that states «Buyer Beware». They blamed me for not trying to walk on the carpet. I told them they had none in stock. They said I should have tried the sample with a piece of padding. The only carpet that was available was the sample attached to the sample board and it was not possible to step on. I went into the store and confronted them and they were terribly nasty. They stated it was not their job to tell the customers what to expect from a carpet. I told the sales woman I told you what I was looking for and this is what you recommended but it is not appropriate for a custom home. I have since found out that the particular carpet I chose comes in two qualities. Low end and high end. The sales woman never told me there were two qualities. I called the corporate office and got the same response. I highly recommend you find another company that assumes responsibility for their employees and the product they sell. The carpet is worthless to me and will need to be replaced.

I sadly would give them zero stars if I could.
My husband and I made 4 – 5 trips to Rayo Wholesale while trying to decide what route to take for our home remodel. We ultimately went over budget to purchase beautiful Engineered Hardwood floors with a distressed look that were a head turner! We expressed our concern about our two dogs and asked if this would be durable for them and we were told that they «absolutely» were durable for pets. I have a 15 pound dog and a 75 pound dog.
Not even 2 months after having the floors I noticed that by all our doors where our dogs run in and out there are indents and scratches from their claws. You can also see anywhere in our home if they got excited and left scratches.
We tried to file a claim as we have seen these worsen the past few months but we were denied being told that we had «lack of floor protection».
Well we went with the Hardwood floors that we were told were durable for our dogs, and we are 100% dissatisfied with our purchase and our Sales associate that blatantly lied to us (or that had no knowledge on the product that he was selling).
DO YOUR RESEARCH BEFORE BUYING FLOORS HERE, don’t listen to their associates who are just trying to make a sale. If I would have known they would be this destroyed I would have gone for a cheaper route of Laminate and gone to a competitor who was extremely honest about their flooring.
We purchased English Pup Maple Stout Engineered Hardwood. As you can see below in my images they have multiple excuses to decline your claim. Such a lousy 35 year warranty, what does it even cover? These floors are less than one year old!

Worst customer service. I tried to call in for some information and the man was rude and short. If you don’t want to help, hand the phone over to someone who does.

I just dealt with Ryan at Rayo Wholesale! He hooked me up BIG TIME today! He help me walk out with a great deal and his staff helped us pick out the PERFECT carpet and hooked us up with a good deal! If you are looking for carpet to see Ryan at Rayo

This place used to be good under John’s management. The new manager does a terrible job. They completely botched a recent order and showed no remorse for it. When it came time to purchase carpet he was more than accommodating but when it comes to actually fulfilling the order it is an absolutely disaster. I would highly suggest you avoid Rayo’s for the time being.

This place is a bit hard to find since the # on the building is a corner away from the store entrance. Don’t turn into what appears to be a main lot, keep going until you see a much smaller turn in about 100ft past the # of the address on the building.
I purchased my hardwood flooring and supplies directly through them. Technically they are a wholesaler but my handyman recommended i check them out.
Overall, I was satisfied with the help I got. I provided a sample piece of hardwood and they were able to find a match of a much higher quality product at a great price. You should only come here if you know exactly what you are looking for!
For contractors, they have all the supplies you could need for flooring installation on the floor, just enter the bay door!