Rene’s Of La Jolla

This company is horrible had a 2:30 pm appointment on Saturday for them to clean our house, called at 3:00 pm to find out where they were or if they were still coming and left a message called again at 3:30 pm and left another message at 3:37 pm I got a call saying the maids got stuck in traffic and would be to our place in fifteen minutes. But the never showed up. Called and left another message at 5:00 pm for someone to call me. Still waiting… Horrible customer service, they only think there time matters. F– rating for sure.
Would not recommend them at all.

I have never written a bad Unilocal Review
But feel I need to warn people
I have used Rene’s of LJ in the past with no issue
This time they shorted me by 45 mins
& Did a poor cleaning job
But worse of all…
STOLE FROM ME!!!
One of the girls stole a $ 45.00 item
It wasn’t the value of the item
It was the fact they took it
They had access to so much more
It has been 2 weeks since this experience
I have looked everywhere for that item
No one else had access to my house
This is the only answer for where it went
When I called the office they refunded my cleaning charge
Said I can use that money to replace the stolen item
& made a comment about how I got my house cleaned for free
Remember they shorted me 45 mins & did a poor cleaning job
I would rather a good job with nothing stolen & continue as a Rene’s customer
But I can no longer use or recommend this company
You have to be careful who you let in your house!
Good luck!

We found a coupon in a mailer that was delivered. Called and made an appointment which fit our schedule, but that was it for the highlights.
They showed up on time, but immediately asked of they could use our cleaning supplies, which I said no. I showed them around the house and they got to work. I would call the job they did a «basic clean» with no real effort put in. The shower door was spotted in the corners, the top of the stove wasn’t touched, and the floors weren’t swept or moped well at all. The four hour service (plus free half hour with the coupon) turned out to be 1.25 hours. Even with two people, that is still pretty bad. We won’t use them again, and recommend you don’t either.

We’ve used Rene’s about 10 times this year and 8 and a half out of 10 they do a fine job. They show up on time and I find them fair in their accounting of the time they spend cleaning. They do a better job when you itemize exactly what you want done over the phone. One time they missed cleaning the oven but returned and cleaned it when I called them. Being very specific seems to be the key to getting good results.
The scheduler is always very nice on the phone and remembers me and my property and the kinds of things we need done.
They don’t always seem to have adequate tools and supplies, sometimes having to use ours.
Mary B.