Rite Aid

I cringe if I have to pick up a refill here. Even though this is the closest location to where I live, I drive and go to another one becuase the pharmacy staff is so incompetent. They get prescriptions wrong, you come by when they say your order is ready-​its not… I could go on, but decided I’d rather save myself the torture and do my prescription refills elsewhere.

Nice store, clean. Checking out is a nightmare in del mar! Long lines, not enough staff, The RX dept is particularly bad with lines half way down the store and too few cashiers. (You have room for 3 why only one???) Changed my drug store. Nuisance but hopefully better customer service

The most horrible customer service in their pharmacy I’ve ever experienced. There is actually only one person (Michelle) that is nice at this location. They make you stand in the drop off line even though your doctor has already called in the prescription and then wait some more then stand in another line to pick up your meds… What’s the point in having your doctor call it in if you have to stand in line??? Might as well go back to old school paper prescription drop offs! Rant over!

I’m not a regular RiteAid customer but recently needed to send money overseas in the middle of the night. This RiteAid location was one of the few that has a 24 hour Western Union service. The service requires you speak to a Western Union rep over a special phone terminal on the premises. Once you give the rep details of your money wire, they give you a special number that you give to the RiteAid clerk who handles the money and completes the transaction. Our clerk was a pleasant woman named Marcella. She made me feel welcomed and supported as it was 3 in the morning. Unfortunately, after an hour Western Union’s incompetent reps, repeated technical issues, and even a drive-​back at 4am I was about to call it quits and commit Hairy Kary (ok, i don’t know how to spell this). But Marcella and her manager did whatever they could to expedite the transaction and night (ahem, early morning). Kudos to you both! The next Thrifty’s ice cream is on me!

Milk, Gatorade or crackers. It’s an easy go to when you need just a few things. This Rite Aid is usually not too busy, though I will say that every time I pick up my prescription or check out at the register it usually takes longer than expected. I wouldn’t recommend doing groceries there because they are more pricey than just going to an actual grocery store. But I do like their cosmetics section — you can always find a fun new nail polish or something else to treat yourself with, like new hair dye or eye liner.

The staff is extremely incompetent. I went to go pick up a prescription as a new patient and the cashier first told me they never got it, I asked her to double check, she finally found my prescription and told me it wasn’t ready even when the prescription was called in at 1pm and I went to pick it up at 7pm; I had to wait for a while… Whoever is running this place needs to get it together!

the pharmacy is always great to work with… the pharmacists will stop what they are doing and show you what they recommend in the store.
the store in general is clean and always stocked up. all the workers are professional and kind. over never run into a rite aid worker that was having a bad day!

It’s shocking how incompetent the people at the pharmacy are. Shocking. They routinely get the wrong information, they routinely call to say something is ready that’s not ready, they can’t keep records straight, they can’t estimate times appropriately.
It’s just shocking.

Sadly would not recommend the Pharmacy at this Rite Aid due to very poor customer service. The Pharmacists are so focused on 30 day fill times they overlook simple math such as 31 day months resulting in a need for earlier prescription fills. It truly is sad that they feel you should run out of medication and then they will refill it. If the doctor is writing the prescription based on refilling every 28 days then there is a need for it to be refilled as such. I have never once had an issue at Walgreens but unfortunately they are a further drive. After three bad experiences with three different Pharmacists I will not be returning to this location for my prescription needs.

They redid this Rite Aid about a year or so ago and it is really nice inside, I normally get overwhelmed in places like this but it’s so nicely designed and organized inside that I feel calm while I shop. They have a pharmacy inside too that is open pretty late.
The only downside is the parking lot. I would suggest to go at an off hour otherwise you’ll be dealing with aggressive drivers and fighting for parking. Also the line to check out can get rather long and they always seem to be understaffed during that time. Just be prepared that you could wait awhile in line which is another reason to go at an off hour.

The worst experience I’ve had at a Rite Aid byfar. To my surprise, I didn’t expect this from a fancy area like Del Mar, and I was wrong! We had dinner at Urban Plates and decided to head to Rite Aid to fulfill our ice cream craving. It was a little bit past 9pm and we had the most rude interaction with an employee by the name of Darrin.
A friend of mine was already inside the store (since we all drove separately) and was being served ice cream by Darrin. After she received her ice cream, he looked like he was not having it and was completely arrogant to all of us! I kid you not, he was practically yelling at us and saying, «DOES ANYONE ELSE WANT ANYTHING? NO? OKAY.» and walks off.
Apparently, he was in a shitty mood and had a problem with the «company» and their scheduling situation. He was yelling at us and complaining about the fact that he was supposed to be off the clock. Not my problem, buddy.
I decide to walk over and ask what his name was. Of course, he didn’t tell me but luckily he was wearing his name tag. He then decides to «change his mind» and asks what ice cream flavor we want. We declined his offer and did not want HIM to be serving us our ice cream incase he spat in it or did something horrific like that. And by this time, we were upset and over it. Had he not overreacted on his emotions and rather spoke to us with a respectful tone, we would have understand. I’m surprised Rite Aid hires employees with such work ethics like this!
Darrin seriously needs to be FIRED. It seems like others have already complained about him. We had a sweet employee named Saman who was able to help us out and serve us our ice cream.
I will not be back at this Rite Aid location at all. I’ve had better service in the hood.

To whoever hired the guy named DARRIN (with an earring) you messed up big time. DARRIN apparently has a problem with the «company» and how ya’ll schedule people’s shifts at this location. DARRIN is a white male with redddish/​orange short hair. Theres a picture of him in someone else’s review of this place and they said that he could be a creep. And they are correct this dude could likely be a pedophile for all I know. Anyways back to my story.
Tonight a group of us went in to get ice cream, a friend of mine was already there and DARRIN was serving her, it was obvious be didn’t wanna serve any of us cause he was mumbling things under his breath all while serving the ice cream. After he gave her the ice cream he asked «does anyone else want anything else? No? Okay» with a rude and annoyed tone. He started yelling and telling us that he had to be clocked out and was suppose to be off. We told him nahh get off then, cause one we didn’t want his rude self, serving us ice cream and two he would probably spit in it even if we were standing right there. He walked away towards the registers, then one of us asked for his name out loud. Right after that he came back to the ice cream stand and said «never mind you know what I can serve you ice cream, im actually off in 30mins» By this time we were all already pissed off and didn’t want him serving us anything. If he told us calmly that he was off that would’ve been fine and understandable, no need to be yelling at us and telling us about your problems with your employer. GET ANOTHER JOB!!!
Yo rite aid fire your employee named DARRIN! I’ve gotten better service from Rite Aid in the ghetto, maybe I should’ve just gone there instead of this area. His co-​workers didn’t look like they wanted him around either, shout out to Saman who was kind enough to serve us and ask what had happened. You best believe I am doing everything to get this guy DARRIN fired.

Worst pharmacy I’ve ever been to. Customer service is rude and they are always understaffed. We used to use the Rite Aid downtown on Kettner and they we fabulous. The Del Mar Heights locations is just reliably terrible for the past 18 months…

The neighborhood store that is perfect to pick up nail polish or q-​tips, a blow dryer or even an Ice cream cone. They do not seem to have a lot of employees around the store but the line never gets backed up to check out. They have seasonal items if you need to pick up a beach chair or a cooler. Snacks and drinks, cards and make-​up. Clean and typically stocked.

Just got off 20 minute hold with the rudest store clerk. After being ignored, I called again only to be hung up on by the same lady answering calls regarding store merchandise. My calls were not being answered by any department in the store, and had to call using a different phone. After this experience I realized to never visit this Rite Aid, and am looking forward to the one right up the street by Trader Joes.

I live within walking distance, and absolutely avoid this place when I can.
The parking in the area isn’t great, but like I said I typically walk here so it doesn’t really come into play on this review. This review is on the store and the employees. I’ve been here a handful of times, and every time I come the employees seem unhappy to be working there. Last time I came in I waited 10 minutes (with no line) for someone to come scoop the ice cream. The person that does it comes straight off the cash registers, and though they wash their hands it is an odd set up.
The ONLY thing that gets me in here is the single scoop ice cream, so I pop in here every once in awhile to switch up Swirls. Unfortunately with the cleanliness of the employee that scooped my ice cream last week I’m not sure I’ll even be back for that. I got the butter pecan and the pecans were pretty stale. Very disappointing because other Rite Aid’s are great, so I think this is an individual location problem and not a Rite Aid overall problem.

I grew up going to this place, but it’s not that great. They have made many improvements over the years, and I can’t say that the store is unpleasant. However, the one thing I really don’t like about Rite Aid is how you have to be a member to get the prices listed on all the items. Otherwise, you pay an exorbitant price hike. Oh, well. My wife buys cosmetics here sometimes, and I find to be a good place to stock up on bulk candy/​snacks before heading to the airport. Definitely don’t buy basic groceries here unless you have to. Also, I’m sure that the pharmacy is a convenient option for some people.

Come here to grab some stuff during the lunch hour if I’m in this shopping center. It’s a nice Rite Aid, pretty big, and it’s clean. Sometimes it can take awhile to check out, but I feel like that a reoccurring theme at all Rite Aid/​Walgreens/​CVS. There can be a lot of middle school/​high school kids there, so that can be annoying. Other than that, I like this Rite Aid. People are nice, it’s clean, and has everything I need.

Where else do you have a riteaid with a full service, 24 flavor ice cream shop run by helpful and friendly staff? A scoop of ice cream in a cone is $ 1.89. Such a great find.
The staff are sociable and all about service. I’ve been given a free print on photo printer when my image settings weren’t quite right the first time. I’ve had great small talk with the staff. They give ice cream samples and sometimes give you a free extra scoop if they like you.
Darrin is the sitcom TV father you wish you had.
The aisles are incredibly clean making for a good shopping experience too.
I feel lucky that this is my neighborhood pharmacy.

Worst employees and manager. Horrible customer service.
Expect to hear this at least once while you are in the store. «Sorry, I don’t make the rules, I just work here.» I have heard this said to at least one to two people each time while checking out. The employees are not happy. They exude indifference.
Came in once to get my kid’s passport pictures taken. After 20 minutes of 2 people trying to do this. Telling my kids that their heads were tilted, turned, their camera didn’t work etc. The manager said, that they could not take their photos because standing on a one step, step stool to reach the backdrop was a liability to them. Mind you, the manager never came out to speak to me. He just sat behind the dark glass and made this decision like a cowardly ass. The employees, pretty much said the same. They were not impressed by him either.
Any time you order photos for pick up they seem like a bunch of buffoons. I will order online, receive an email confirmation that the order is ready. When I go in. They shout at me. «When did you order them?!» «They are probably not ready!» I tell them that I received an email confirmation. «Well, when did you do it?! I can’t find them!» After about 10 minutes of them searching and showing them the email they find them. «Oh, it was an 8×10, you should have told me that.» Really, is this such a huge business over there that you can’t handle a few photo orders. You all seem so surprised when anyone comes in to pick anything up.
It’s a shame they spent so much money on this renovation, looks good, but I will never go there again. The clientele at this location expect and deserve better customer service.