Rite Family Dental

Horrible experience. I had dental insurance and needed 2 crowns, I was told that because my injury was caused by an accident not natural causes, my insurance wouldn’t cover the crowns. I ended up paying $ 1,200. After a couple of weeks I decided to look into why my insurance didn’t cover the procedure. The lady at the front desk gave me a hard time when I asked her for a copy of my bill that includes diagnostic codes to provide to my insurance company. I sent the bill to the insurance company and they told me that the procedure was covered! They filed a grievance on my behalf and reimbursed me $ 800. Will not be returning…

Several years ago Dr. Ostad informed me that I will have to have my upper bridge removed and have a denture. Thank God I did not take his advise and went to a different dentist. I still have my bridge and there was no need to have it removed.

I’ve been going to Dr. Ostad’s office for many years!
His staff is very knowledgeable. All of the dental hygienist know their stuff and always provide me with gentle care. Even on days when I come in for cleanings and such the doctor still manages to take a little time away from what he is doing just to greet me. That makes my visit worthwhile!
I have so many dental offices nearby where I live but I refuse to go to them for my dental needs because the service here is superior!
They work so well around my schedule and it’s always based on when I am available unlike other offices where they make you wait a million years to be seen, and trust me a lot of people go here and they still manage to fit me in!
Amazing people!

Dr Ostad treated me over 4 years ago by making a partial for me… however it wasn’t until I had to go to a dentist in a new area that the partial Dr Ostad charged me $ 1300 for did not co e with instructions on wearing, cleaning, a case for storing and/​or cleaning… so for the past 4 years I have been wearing an appliance in my mouth without knowing I could have used fixodent to keep it in my mouth while eating! He actually took a phone call in the middle of my exam from his poolman and spoke to him about his water level in his pool! Wow!

The most compassionate and caring dentist I have ever been to. The entire team is extremely nice. Highly recommend their services.

This Dental Office kick me out way back 2014. Again, the LADY that handles the billing told me that they are no longer deal with Managed Dental Care (MDC) insurance. BUT I STILL SEE THEM in the DDS office listing of MDC. So I guess they don’t want me because they can’t overcharged me because I make sure that I have all the DENTAL code of all procedures they want to do to me and double check it with MDC for co-​pay verification.
well, i don’t have that much money so I just want to make sure I am not overcharged given my 1^st experience with my first review above.

My husband and I have been treated by Dr. Ostad and his staff over time. We have been treated well and feel cared for. The office is well maintained. Dr Ostad demonstrates an exceptal knowledge and skill in his practice. He provides all his patients the just right amount of attention. We will definitely return there for our dental needs and we recommend him to all our friends and relatives.
Thank you Unilocal for sharing our experience.

I started hearing very positive feedback about Dr. Ostad & staff about 3 years ago through family & friends alike. A year or so ago I visited the office & learned everything good I had heard is true and then some!
Recently a bridge I have required some TLC. Dr. Ostad explained all options with much care & patience, allowed me to take my time patiently and finally repaired it rather than replacing it. He saved me quite a bit of money AND with a smile!
Thank you Dr. Ostad & staff, you bring a good new meaning to the word care.

I am so glad I came to Rite Family Dental. I saw another dentist in San Diego who wanted me to replace all four bridges I have, to the tune of $ 20,000 ($ 12,000 out of pocket). I am no stranger to the dentist’s chair with all the work I’ve had over the years (a congenital condition that left me with 5 missing permanent teeth).
Dr. Ostad and his staff were kind, knowledgable, professional and detailed. He looked over my x-​rays, examined my mouth, went over my history with me, and recommended that we don’t fix something that’s not broken. I’m more concerned about causing a problem when there is none, as I know I will eventually need to replace the bridges and they do cost a total of $ 20,000.
When I do need my bridges replaced, I’ll be coming to Dr. Ostad for that work.
**To address the other comments about rude staff, I didn’t find that to be the case at all. I’m blonde with blue eyes and as white as them come! His staff was extremely friendly and helpful.

Stay as far away from this place as possible. My wife came in to have a general checkup and was told by Dr. Ostad that he couldn’t clean her teeth with a regular cleaning because she had too much decay although just ten days before they gave me the same bait n switch telling me that with my gingivitis that my insurance would not cover a cleaning I needed a PPO plan. They did my cleaning and xrays anyway and when I brought my wife in for hers it was a disaster with the Rite Family Dental doctor trying to even pull one of her teeth. Never again.

If you are thinking of going to Rite Family Dental, don’t!
they staff is extremely rude, unless your persian or muslim.
the dentist that Doctor (should not be allowed to use that title) Ostad brings in are horrible.
I came in to get a tooth pulled, the «doctor» couldn’t pull it! he sent me to an orthodontist all the way down in Hillcrest, AFTER he had already novocaned me up.
Then when I got down to the Ortho, I had to pay $ 300 of which «doctor» Ostad’s office would not reimburse, for their inability to pull a tooth.
His assistance will talk down to the patrons for improper oral hygiene.
Ostad will yelling at his staff rudely, in turn the staff will be rude to the patrons.
People have said that Dr. Ostad is fine, however it that were the truth, wouldn’t he hire professionals to keep his integrity? There is no integrity in that office.
Stay away! there are plenty of good dentist in San Diego.

I’ve been a patient of Dr Ostad since 2006. I am currently unemployed, lost my dental insurance, and can very well seek out a low cost dental office, or drive down to Tijuana and get dental work for ¹⁄₃ of the price, yet I can’t fathom the possibility of shoddy work and a terrible outcome. I had a crown placed in 2008 by Dr Ostad (my first ever) and have never had any problems. His work is superb and as a result I’ve referred many friends and relatives whom are currently his patients as well.

Worst Dentist ever !!! Five years later and both me and my wife have had major problems with Dr Ostads dental work !!! We have spent thousands on top of what we paid this dentist to have his work corrected. The other dentist that see what he did to us are just shaking there heads.
Mark M

I have been a patient of Dr. Ostad for over 8 years and have moved twice. Each time, I have considered finding a new dentist closer to my home. However, I prefer to stay with the professional & quality work from Dr Ostad. In addition, I have always been able to be seen in timely manner even over the holidays.
The front office has always given me an estimate of what my insurance will pay BEFORE anything is done and while I am in the chair. Although I may not like the amounts, I do not believe they are extraordinary or my insurance wouldn’t cover the procedures. In addition, I have not been surprised when I rec’d my bill.
Dr. Ostad is a wonderful dentist– an outstanding man. As I read the other posts, whether the review is good or bad, the consistent message is that Dr Ostad is an excellent doctor. He is competent, gentle and compassionate.

Love Dr. Ostad.

The staff were very friendly with my four year old and seem to do a decent cleaning.
My own cleaning was less than what I’ve experienced at my other dentist I went to for years in Minneapolis. The hygenist basically brushed my teeth and that was it. Lacking overall. She was friendly, however.
But, when my husband went in for his exam, after 9 years of not going, he was given a very large order of work to be done. Which is to be expected and we knew it would be a huge amount of work, so that’s not the problem. We did go and get a second opinion from another dentist to be sure he needed to get the estimated $ 1800 worth of work (this includes insurance) and the second dentist was completely shocked by the very poor quality of xrays taken. They were scratched, looked like they were 10 years old and they had taken only 10 xrays for a full head treatment and I guess that is about 8 less than you are supposed to have. Anyway, the second dentist also said he could not believe that this office said they could do the amount of work he needed done in their office and not seeing a specialist.
So, I would say, we are not going back to Rite Family Dental for these reasons and will be using the second opinion dentist who seemed more interested in quality care.

Agreed with the other real review. These people are out to empty your wallet. Front office lady handles the billing and everytime I visited was another reason to charge me for some innocuous reason. Stay away from this place and take your business elsewhere.

So, here’s the story. I went into Rite Family Dental to have a toothache looked at, and the dentist informed me that I would need a root canal and crown for the tooth. Turns out the copay through my insurance was going to be $ 1300. I asked the woman at the front desk if that was standard, or if I could get a better deal with another plan. She informed me that it was a «good price», and that other insurance plans would be about the same. I decided to do some research however, and quickly found another plan that cut the cost in half to $ 565. I made sure the dentist accepted this new insurance, and went ahead and bought it.
I spent the next week in a fair amount of pain and on antibiotics, waiting for my scheduled appointment. Once the day arrived, I went in and informed the receptionist that I had a new insurance plan. She took a look at the plan coverage and told me that the $ 565 would only cover «cheap porcelain» for the crown, and that if I chose that option they would not guarantee their work. I asked her how much it would cost for something other than «cheap porcelain» and she informed me that it would be $ 1300 (the original price she quoted me). I told her that I’d be happy to go with the cheaper porcelain crown for $ 565. She looked very annoyed and went off to consult the plan coverage again. After about five minutes she called me up front and told me that despite what the dentist had told me at the beginning, I needed a veneer rather than a crown (which is an entirely different procedure), due to it being a front tooth. And conveniently for her, veneers were not covered by my insurance plan. When I asked her how much a veneer would cost, she said — (you guessed it) — $ 1300! This little switcheroo meant that I was not only out for the full amount of the procedure ($ 1300), but I’d also wasted an additional $ 280 buying a new insurance plan that covered the procedure I was told I needed initially. Also, if the dentist had been wrong to tell me I needed a crown, why did the woman at the front desk wait until after I’d said I wanted the cheaper crown material before deciding that it was the «wrong procedure»? Would she have just gone ahead with a crown on that tooth if I’d bought her original line and paid double for «better materials»?
I was in great pain, wasn’t sleeping at night, had waited a week for this appointment, and this woman was seemingly hell-​bent on fleecing me. I finally broke down and decided that I’d rather pay the full amount than have to suffer though another week of agony while looking for another dentist, so told her that I’d go ahead with the root canal and veneer procedure.
In all fairness, the actual root canal procedure was great. The dentist was gentle, friendly, and I have no complaints there. Once the veneer was finished, it was a good color match and fit well. For this reason, I decided to give them a second chance the next time I needed dental work.
This time it was for a premolar, and I knew without doubt that it was covered by my insurance for $ 565. So I went in, got the root canal and temporary crown (once again, a good experience), walk out to the front desk to pay, and the lady hands me a bill for $ 1100. I told her that I had reviewed my insurance plan coverage, and that it was a $ 565 procedure. She insisted that the procedure was not covered by my plan, and thus it was going to cost $ 1100. Thankfully I had my phone on me, so I looked up my insurance company’s website and showed her their posted statement of coverage and costs, where it clearly states that the procedure is $ 565. She continued to insist that it was not covered, so I decided to call my insurance company directly. The insurance agent reassured me that I was correct, and proceeded to spend about 30 minutes talking with the receptionist over the phone. In the end, it turned out that she had tried to charge me double for the root canal itself ($ 250 instead of the $ 125 due), and $ 600 instead of $ 440 for the crown. In addition to that, she had tossed in a bunch of other expenses such as «root medication» that I never agreed to and wasn’t informed of until I got the bill after the procedure. It was tantamount to fraud.
Based on these experiences, I have to conclude that Rite Family Dental operates in a dishonest manner, and will take every opportunity to lie about your plan’s coverage, materials, procedures, etc, in order to gouge you for as much money as possible.
The actual dental work was good, and I would like to reiterate that the dentist himself (Nasser Ostad) is friendly, gentle, and skilled. However, the front office staff exhibited some very dishonest behavior, and I have to assume he isn’t completely ignorant about the way his office chooses to do business.
Maybe if you were going in for a cleaning this place would serve you well. But for anything else more complicated, you’d better get a signed and notarized cost estimate before you let them within ten feet of your mouth.

I’ve had really good experiences here over the last few years. It started because I’ve been able to just walk in and usually get my teeth cleaned without an appointment. They always do a great job and if they can’t take me in, they have always offered for me to come back at the end of the day. Who wants to make appointments and tie up your schedule to go the the dentist?
Dr. Olstad has also provided some outstanding advice. Great family dentist!

One of the great things that Dr. Ostad and crew did was help my mom when she needed emergency dentistry care. We had a tough time because she didn’t have dental insurance, but they worked with us to help us out in this case.
Their office in Carmel Mountain Ranch is conveniently located next to a SDCCU, Costco and a few good eateries.