I’ve shopped here a couple times for Cerati albums which were not available at Borders/Barnes and Noble. But the customer service seems to be hit or miss. On one visit, they gave me a free Juanes poster. +1 star. But during a recent call about a Latin rock DVD, they didn’t offer to order the disc for me, even though they thought it was being released the following week. Well, like the saying goes… «Perro que no camina, no encuentra hueso.» The clerk totally lost a sale! I’ll continue browsing here occasionally and shopping once in a while. But I doubt it will ever be my first resort for retail music purchases.