San Diego Car Care – Del Mar Highlands

Paid for the most expensive car cleaning and came to find the inside of my car was not even properly vacuumed. Not the first time this happened. Also, marks not completely cleaned off. Will not recommend them to anyone.

I was really hoping this would be a good place to get my car washed and I had a coupon for San Diego Car Care but after I saw all the things they missed, I won’t be back. Two pictures show the bird droppings that weren’t cleaned off the windshield wipers and area between the hood and windshield. They also completely ignored vacuuming the trunk even though it was empty, though oddly, I found pine needles (none grow where I live and work) in that area as well as in the driver’s seat of the car. They also missed the bottom of the bumper entirely… an obvious place for dirt buildup. I requested that they not use any scented air freshener but noticed a very strong smell that reminds me of cheap cologne. After touching the steering wheel, the smell got onto my hands so I am guessing that this is a scented cleaner. I’ve detailed my own car and the cleaners I use have a distinctly different scent (which reminds me of ‘new car’ smell). This place is also packed with the gas station on the premises and an auto shop next door, all within the same tight shopping center, so ease of getting in and out is low. For my time and money, I’ll be going to another place.

Went for a regular wash and was in a hurry so didn’t check the job they did. Went straight home… when getting out of the car noticed a deep long scratch on the side of my car! Do not recommend!

Always super friendly and on time. Also the discount on the car wash package is awesome. I always come here to get my oil changed!

I wouldn’t call it the worst car wash I’ve ever had but it certainly wasn’t the best. I asked specifically to have certain items in my car cleaned out and not one of them were done. Water spots were not cleaned and parts of the windows still had dirt on them when I got home. Also, for some reason, when I got back into my car the bluetooth connection had been disabled and I had to reconnect it. Not a huge deal, but weird for sure. I guess I’m still on a quest for THE car wash spot.

Washed my car. Looked good. Seemed fine to me.

Fraud at the gas pump! No management concern at all! I gave them a chance.
Only $ 3.20 cents was stolen from me, but this Chevron (Station #: 202 629) at the Del Mar Highlands Mall has has twelve pumps and is open seven days a week. Who knows how many people they have cheated? It could easily be thousands of dollars per month!
Earlier today, I stopped to get gas from Pump 12 and used two Von’s gas rewards which should have reduced my cost by $ 0.20 per gallon. I purchased 16.257 gallons of regular gas that was priced at $ 3.199 before the Von’s discount. My total was $ 52.01 ($ 15.257 gallons X $ 3.199).
HERE IS THE POINT: when I entered my phone number for the Von’s discount, the price on the pump reflected $ 2.99. This is what I should have been charged. Also, my receipt printed that the Von’s discount had been applied. Furthermore, my Von’s account deducted two Von’s Rewards which should have taken $ 0.20 off of the gas price. HOWEVER, I was charged the pre-​discount price. Think about it. Sometimes, the fuel receipt does not print. Sometimes, I don’t request a receipt, but this time I did. Within an hour, I noticed the $ 3.20 discrepancy and called the Chevron station. I wanted to give them the opportunity to correct the problem, but they were not interested in making sure that people are not cheated.
PAY ATTENTION: the clerk that answered the phone tried to convince me that the pump was sensitive and that when I pushed the button for «regular» that it actually sensed that I had selected a higher octane. This absolutely did not happen as I watched the price on the pump change to $ 2.99 when I entered my Von’s card information. She then tried to convince me that I could use my Von’s discount next time since it had not been accepted. This was not possible because my Von’s Rewards were taken by the station for this transaction, but not credited to the transaction. This is clearly documented on the receipt.
I asked to speak to the manager and after holding for several minutes, Mr. Gauray Prashad picked up the phone. Again, I explained the problem and asked him to look up the transaction. He could see the problem and told me in no uncertain terms that this was Von’s problem and not the station’s problem. This is absolutely untrue. The Chevron station took my Von’s Rewards, Von’s deducted the rewards. However, the station did not give me the discounted price.
After some resistance from me, Mr. Prashad said that if I would come back to the station that he would give me the $ 3.20 from his own pocket as a good will gesture. While this sounds positive, essentially he was trying to buy me off without acknowledging the problem at the pump or taking any corrective action. How many times has he successfully done this and continued to perpetuate fraud against Von’s customers?
Since Mr. Prahad denied the opportunity to take corrective action, I wanted to elevate the attention to this fraud. I called Von’s customer service, their representative fully understood the situation and also initiated a case with their Chevron Relationship Manager. Von’s gets full respect for understanding this situation and initiating action.
Also, I made a complaint with the the San Diego County Department of Agriculture, Weights and Measures. They said that they would investigate this common occurrence and let me know the results. If so, I will post the results. I left a message with The Turko Files and will notify the Del Mar Highlands Management. I am sure the mall management doesn’t want businesses in the mall cheating customers.
This is not about stealing $ 3.20 from me. It is about this Chevron station defrauding an unknown number of people, for unknown amounts, for an unknown period, denying responsibility, and being unwilling to take any corrective action after being caught red handed.
As an example, only $ 3.20 per transaction, just five times daily, at each of twelve pumps would be well over $ 5,000 stolen per month.
I will never buy gas here again! If you do, Caveat Emptor!
RESPONSE TO BUSINESS COMMENTS: Their posted comments are absolutely inaccurate. On the Pump #12, the price that I should have been charged changed from $ 3.19. There are three grades of gas at the pump. The 87 octane is the button on the right of the pump. This is the one I pushed and it is the one where the price changed. The person who initially answered the phone said that the pump was sensitive and might have registered a different grade of gas when I pushed regular, but the regular price is the one that changed when I pushed that button.
If I were a skeptical person, I would think that the pump (s) are rigged to cheat customers. Then, when someone happens to notice it, they apologize and offer to refund that customer the difference. This would keep the ripoff in place. for just a few dollars. It would be likely that perhaps one in one-​hundred people actually would notice this, check their receipt, follow up.

I got to get my car washed twice a month, I’d go more if there was someplace better.
It’s just slightly overpriced (probably just the area) for what you get, the kind of give it a once over I expect my drunk friends to do.
Overall it’s not that bad, but if your picky and like to clean things with a pick and tooth brush, you’ll leave feeling ripped off
By no means is it a bad experience, but sometimes if they’re too busy it takes awhile, it’ll take 30 min with just two ppl ahead of me.
It’s a place you want To slip a guy a $ 5 before he starts so you get s better clean
3÷5… Could be a 4 if they were consistently good instead of ⁵⁰⁄₅₀.

So here they (Steven) apparently think it’s ok to drive a low Z4 into the curb, and bushes, when they park it after service. That parking job did wonders for my front bumper (then Steven comes out and has the gall to tell me that he «doesn’t see any scratches”– right Steven, they’re all probably under the bumper that was lifted one inch when you parked the car). I mean, maybe it’s just me, but when I drive any low car, I make sure I stay WAY AWAY from curbs, and if I notice that I’ve hit something and the car goes up an inch, I at least will back up a bit).

I have visited this place 2 times too many. The first time they didn’t tighten the oil filter enough and it leaked almost a quart on my garage floor. The 2^nd time (today) I tried and failed again. I called to get a quote and was quoted $ 80-​$ 100 for an oil change. Upon getting there, I was informed that the price was actually $ 136 and they guy who answered the phone had no idea what their pricing was.
Poor management and poor customer service,

This car wash place used to be great!!! Somehow they got new staff and it’s horrible I just payed 20 bucks for a horrible car wash! And they also forgot my smell thingies!!! Get ur old staff back!

Bad car wash!!! We did the 16 and 25 dollars car wash there was hardly any difference. Find another place.

It’s in my neighborhood and is convenient. But I would only consider a quick wash. The other day I chose to use their detail wash and I was disappointed. I stayed there to watch the whole process and realized the so-​called hand wax service was nothing but using wax mops to get your car dried. I paid for 3 times more but it doesn’t take them extra 10 minutes to take care my car.
I will still go. But I will only go for a quick wash.

Definitely mediocre at best. Their location is conveniently located near my home and office so I continue to come here. Unfortunately, after every wash there are multiple areas that were clearly overlooked and not cleaned. Located in Carmel Valley, the higher price point is understandable. But with that, quality is expected. On a positive note, the staff inside is always extremely friendly and accommodating. Go have a beer at Carnitas while you wait for your car

Asked for whichever wash was best to get my center console cleaned and the floors vacuumed and the outside just simply washed, so they recommended the $ 18 wash and it was just really bad overall. The outside looked ok, granted it got sent through the machine, the floors were vacuumed but with missed spots and then the center console still had trash and food spills on it. They didn’t even touch it. Just a lame job overall, I could have gotten the same wash for six bucks instead of almost twenty.

Ah, I remember the good olé days…3−4 years ago
Coupons for $ 10 car wash & the nicest shoe shine guy in the world. Those are the days gone by…
No more coupons accepted and car wash cost $ 17!!!
(While MiraMar road charges $ 6)
Shoe shine guy disappeared.
ALL NEW CHANGES R 4 the worst…
Time 2 leave my «hood».

don’t bother. They did a shoddy job vacuuming, left marks on the windows (not wiping thoroughly) and the gas stations has over priced snacks.

Dropping this by one star because I decided to get their Carnuba wax package ($ 49.99) and they did a terrible job. I do NOT recommend getting your car waxed here. They put the wax on and let it sit on the car in the sun… then they proceeded to sloppily rub it in so that when I got home i could still see wax sitting on my car and it looked terrible. I had to go over my car with a microfiber cloth and some detailing spray to get the rest of the gunky wax off. Next time i’ll just wax my car myself like I usually do. I’m gonna have to use a clay bar to get it off now.
I do still recommend their car wash as it is really fast and makes my car look clean when I don’t have the time to wash her myself.

Mediocre at best. I live near the area, and desperately needed a car wash, so I took my car here to get an exterior as well as an interior clean. I decided to go with the 5-​star wash since I wanted to pamper my car.
The 5-​star wash is supposed to include:
— exterior wash and towel dry
— inside windows and vacuum
— clearcoat protectant
— tire shine
— wheel treatment
— triple foam wax
— air freshener
— dash, console and door cleaning
— element protectant surface shield
— extra attention to bugs and mud removal
Let’s just say I left feeling like I only got the 1-​star wash. No tire shine, no wheel treatment, no air freshener, and my dash and console were still dusty. They did a poor job towel drying the exterior and did not even clean the interior of the back window. I drive a two-​door hatchback. The five guys wiping and «cleaning» my car did not even attempt to climb into the backseat to clean. The guys working there go through the motions of washing your car but don’t expect them to do a thorough job.
The car washes here are not cheap either. My 5-​star wash was $ 24, not including tip. For that price, I’m expecting better service and quality.
Needless to say, I won’t be coming back any time soon. There are plenty of other places to go to for a car wash.

My husband and I pay the monthly fee for unlimited car washes at this location so we are here at least once a week to get our cars washed. The staff here is friendly and helpful, but there always seems to be some confusion with the pricing, especially when it comes to discounts. If you plan on using some of the specials that are promoted on the signs at the start of the car wash, be sure to take a photo of the sign to show the cashier or else the discount may not be applied. If you are willing to take the time to get the car wash supervisor to come in to talk to the cashier then it can all get sorted out. I think there is just a disconnect between the cashier and the folks who actually operate the car wash.
In terms of the actual car wash I have always been satisfied with the level of service provided.