San Diego Collision Repair

I got into a minor accident about 2 months ago where my neighbor pulled out in front of me from the curb. Given the damage seemed severe enough to get it towed I hadn’t imagined what I was then going to experience with this location. I towed my Volvo to the San Diego Collision Repair because it is the collision center associated with the Volvo dealership. The Volvo dealership has always been quick and painless and most definitely always friendly and keeps me involved, so I assumed they shouldn’t be any different. To sum up my horrible experience:
1. I was told that my car was going to be done at least 10 different dates pushing it back further and further.
2. It took over a month to fix my fender-​bender (even with additional damage that’s insane!)
3. Every time I called I received more and more excuses trying as it seemed to just shut me up and move me along
4. Some of the excuses were the same (Ex: on Thursday «Well we still have to paint the car.» and then on that Monday «Its not going to be ready till Wednesday because we still have to paint the car.» which I then asked why they didn’t paint the car last Thursday like they said «Oh, well we couldn’t get to it Thursday and painting is a 3 day process so hopefully it will be done by Wednesday.» [Side Note: My car still wasn’t ready on Wednesday…])
5. My favorite excuse was when they were blaming my representative but he would call me every time he visited and then they would call me 1 – 2 days later saying my rep just showed up so they can start on the car.
6. As I was walking out to collect my car she shouts after me that my gas tank is a little low and I should probably go to a gas station which was annoying on two levels because by «low» she meant I could barely make it to a gas station because my car said it has 15 miles left till an empty tank, and also because they had pushed back the dates so much I agreed to pick up my car on the way to work even though it is WAY out of the way which I had explained to her on the phone. I even had to call at 2 pm, needing to be at work by 4 pm, because she said «hopefully» my car would be ready by 3, which they then pushed back to 3:30. So I was ALREADY late for work when I picked up my car, which then I had to immediately find a gas station or I would’ve been stuck on the side of the road. Absolutely NO consideration to the situation that they had been putting me into,
They tried to compensate for this terrible experience because after 3 weeks of having my car I finally expressed how OUTRAGEOUS this is, but all they gave me was a $ 10 Starbucks card and waved my $ 75 deductible. San Diego Collision Repair Center, just to be clear, I spent $ 1300 on a car rental which with the original estimated date should’ve only cost me $ 550… so sorry your $ 85 compensation is not acceptable and I will NEVER be returning here if I can help it. And I will be telling every friend and family member that I know to do the same!
Also my hood is uneven but I don’t want to take it back because I can’t afford to have a rental for another month. So even after having my car for forever they didn’t even do their job correctly…

A great team of knowledgeable professionals await us every time at San Diego Collision Repair. Unfortunately for us, we have had to use them a few times too many over the last three years and they have been incredible every time. They deal with the insurance companies and us quickly and always try to do it at a competitive price. I would recommend them to anyone!

I have used the services of San Diego collision more than once. They are excellent, efficient and offer great workmanship. They take care of everything and certainly make a stressful situation much easier the minute you walk into the shop. And the finished project is like new!
I hope I never need their services again! But know that they are available if I do.
I recommend them 100%!!
Rita B.

Amazing place! Quick and cheap. I called for am estimated quote. My left mirror was totally broke thanks to an orange barrel. I called and within two minutes they could give me how much I was going to be paying to get my left mirror fixed. I didn’t even have to make an appointment! I walked in and in less than 30 minutes my baby girl Mazda 3 itouring 2016 was all done. Thank you guys! You will be the Doctor of my baby girl Mazda from now on! Highly recommended.

In the unfortunate event of myself getting into an accident. I dreaded the time when it came to finding the right collision center that I felt would care enough about my car as much as I did. I was recommended SD Auto Collision by a close friend so I decided to check them out. As soon as I arrived the place was clean, everyone looked professional and I was helped by a girl named Ariel which after starting a small conversation with her while I was waiting for the tow truck to arrive with my car she was very polite and seemed to really love her job. My situation was a little unique and I asked to speak to the manager to make sure I was in good hands. I spoke to Serena who was very pleased to have my business, explained to me the exact process of how my car will be handled and restored and reassured me 100% that I would be extremely happy with the way my car would turn out. My car looked great! Better then it did before. I could not of been happier with the work done here and excellent customer service!

I had the best experience ever dealing with the people at this body shop– Serena took care if my estimate and handled my claim so professionally and they had my car looking like brand new in 2 – 3 days! THEN they gave me a Starbucks gift card! I hope I never need body work on my vehicle again but if I do– I’m going back here!

I rarely write reviews unless something was either very bad or very good. I came here because I had a couple of dents from parking my 2004 Golf in a shopping center. They had the car done a day before scheduled. The work was excellent. They even fixed a few extra random scratches for free. The people were extremely nice, I was given a ride home and picked up when it was ready. But the most important thing of all was that you can tell that they really care about their work They ended up detailing my car, inside and out just because they wanted me to feel like I was driving away in a new-​looking car. To transform an 11 year old VW into looking new was actually quite a pleasant surprise. Actually almost a miracle. I will be bringing in my wife’s car for some minor mold repair work soon. These are very nice honest people who I trust and who do excellent work at a fair price. Highly recommend them.

Exceptional business! After a minor accident I was given (by the other party’s insurance) 5 places to chose from to take my car. San Diego Collision Center is close to my work, close to my home, and had great reviews.
I called on a Monday and they were able to get me in the next day. Stopped in and was given an estimate and only took 20 minutes in total. I also told them that I was having issues with the claims adjuster that was assigned to me and how rude he was. The next morning the adjuster called to apologize. It was nice to know that the manager of San Diego Collision Center wanted to make sure that my entire experience, including what led me to them, was a pleasant experience!
Hopefully I will not need to visit again but I am happy to know I have a favorite place just in case! Also, happy to refer friends to an honest, reliable shop!
My car was fixed in 4 days and came back more gorgeous than when I bought it! Absolutely fantastic company!

I came to this place at the recommendation of my insurance company. I also came here because it was the closest shop and they seemed like they had decent reviews on Unilocal.
I am giving them 3 stars instead of 5 because they didn’t really seem like they cared whether I came to them for repairs or not. After taking my car in, which they seemed oddly reluctant to do, I requested that they keep me in the loop with what they would be doing before they do it.
There were some scratches on my back bumper after somebody bumped into me on the freeway, and I specifically requested that they let me know if they need to repair anything that you can’t see (under the bumper cover).
Instead, I got a call letting me know that my car was ready.
The process went smoothly enough and the work seems to be of good quality, I just can’t give them good marks for customer service. The process was kind of… awkward.
I’ve gone to other body shops and this has never been the case. They should want to help and be eager to please, not reluctant and complacent.
Either way, I guess if you’re going through insurance and don’t care about what is actually damaged or happening to your car — just that the results are nice — you should be fine coming here. But based on my experiences, I wouldn’t give them five stars.

This business is just great! I have a «problem» with pulling y car’s bumpers loose. I had been going elsewhere for quite awhile, and I thought they were getting rather expensive, so I tried SD Collision Repair. Twice now they have popped my bumper back into place with NO CHARGE. I mean, it’s just a five minute deal, but the fact that they don’t even charge me a dime has meant so much to me! Also, the staff is pleasant and the waiting room is clean and modern. One of these days, inevitably, I will destroy the darned bumper, and you can bet I will be going to SD Collision Repair, and giving the my money then!

When other places were giving me estimates up to $ 480 for a bumper installation, SD collision center did it for $ 100 and under 1 hour. Could not be happier and was really worried since this was my first auto repair. Would recommend to anyone and everyone. They also take AAA discount and are a preferred AAA shop.

Jeff was great, brought in 2 cars in one year. Never had any issues with them. Jeff will fight for your rights against your insurance carrier. I will only bring my cars/SUV’s here, just hoping that I don’t need another visit. On my total loss vehicle, they couldn’t fix it but called me to inform me that I could remove my personal stuff. I went back for my subwoofers and amps. Great location and owner too.

Very professional group of employees. Serna Donnelly was a extremely professional and provided excellent services. I would recommend this company if you car is in need of repairs.
thank you for the awesome service.

Service here was great! Serena was professional, courteous and easy to get along with. Had a dent that I had to go through an insurance claim for my 1999 Toyota Tacoma. After a week and a half, which they were up front on timing of the repair of the truck it came out fantastic! They cleaned the truck afterwards too which they didn’t have too. I found a slight blemish/​slight dent in area they worked on couple days later and they are willing to fix no questions asked. I would highly recommend their services to anyone. Easy, professional and hassle free.

I highly recommend Headlight Restoration Specialists to restore headlights.
I had my 2004 Acura TL done by Jaeson. TERRIFIC job. Jaeson brought my headlights back to factory looks. I’m very happy. My car very happy
Thx Jaeson

In March 2015, we took our car to San Diego Collision Repair at 5233 Murphy Canyon Road. We arrived 3 minutes before closing, but that was no problem. Serena Donnelly, our Estimator, and the manager, greeted us and were quite willing to work up the detailed estimate, with pictures, at that late hour. We were very please with the quality of the damage repaired and the warranty coverage. All work was completed on the actual estimated completion date. They also took care of insurance forms. We would highly recommend this business to others.

I was referred to SD Collision Repair after scraping my Volvo XC 70. I was able to get an appointment the same day and had the pleasure of meeting Mike, the manager. He assessed the damage and determined that they might be able to fix it without any repairs. He drove my car down to the workshop, used some solvent to remove the paint and brought it back as good as new. Mike was incredibly gracious and didn’t even charge us for their services despite us offering to do so. I highly recommend SD Collision Repair and will definitely keep SD Collision Repair in mind for future work.

This place has wonderful service restored my baby back to better than it was before with speedy and efficient work. Oh yeah good price too

After being rear ended in a parking lot by a massive 15-​passenger van, I brought my Volvo C70 hardtop convertible here because San Diego Volvo owns this location and recommended them. I spoke with Steve who did a fantastic job right from the start in getting acquainted with my situation and availability.
I decided to schedule an appointment, but the night before I was supposed to bring in my car my fiancée was rear-​ended on the freeway in a hit-and-run…what are the odds?! I called Steve the next morning to let him know I wouldn’t be in for my appointment. He was helpful, considerate, and comforting. He even called my insurance adjuster to reschedule my rental car appointment and ensure my experience went smoothly.
The job was done the day after I took it in, and it was flawless. My replacement bumper came painted from the dealer, but on one of the rear backup sensors San Diego Collision Repair matched the paint and it looks awesome. I was really thankful for the customer service, job well done, and overall experience I had at San Diego Collision Repair.
Note: We took my fiancée’s car to Caliber Collision Center because that is what was approved by her insurance. This was about 2 – 3 weeks ago and her car is still in the shop for the exact same bumper replacement! It has been a miserable experience to say the least, and we are both in complete agreement over where we are going for any future body shop work.

I had to take my car in to be fixed after a car accident and was referred here by my insurance company. I had a pleasant experience. Jeff and Steve were very professional and kept me up to date with everything. I had pretty significant damage to the rear of my car and it looks great and the paint job is perfect. They even went out of their way to put together a letter that I needed to submit for my rental car reimbursement. I highly recommend!