Scripps Ranch Appliance Repair

Our old Thermador oven/​range required a challenging fix to its display board, and being in Poway, I decided to give Scripps Ranch Appliance Repair a try. Mark and Roman saw the project through to the end and now the oven is as good as new.

Mark and his team are excellent repairmen! I needed help repairing my Maytag dishwasher and Mark got the job done at a very fair price. Mark diagnosed the issue after hearing the problem. Roman arrived a few days later with the correct part and fixed the dishwasher.
Fast, friendly service. I would highly recommend these gentlemen for your appliance repairs!

My sister recommended Mark to come fix my ice maker in my KitchenAid fridge/​freezer. He came out yesterday, diagnosed the problem and came back this morning with a new ice maker. He spent an hour at the house, changed out the part and charged me less that I had expected. He is knowledgable, friendly and respectful!

My Whirlpool washer died and Roman was up front about the ongoing cost to repair, so I replaced it. Then my dryer died a week later. They came out to my house four times, both Marc and Roman separately, replacing fuses which kept burning out, until finally diagnosing the problem as the master board. They ordered the part on Monday and installed it in Friday, with no charge for labor. Though from start to finish this whole ordeal took fifteen days, I must say they kept their professionalism and aplomb, even though I was losing mine. Though I have no real complaints about the service, I just can’t give them five stars b/​c a simple washer repair turned into a two week, $ 1200 adventure in pain.

This place is absolutely awful. I was hooked up with them from my home warranty company. They came out twice and needed a part. They called to say they had it and scheduled an appointment. They called to cancel during the appt time but had a decent reason so rescheduled. The next day they no showed to the appointment, no call. Finally got ahold of them and they were apologetic and rescheduled. Waited for them, another no show! No call. Finally got ahold of them again and lady on phone had no idea. Called my insurance and they said that day they got a report that they wanted it transferred as they couldn’t figure it out and they had difficulty scheduling with me. Absolute lies, they no showed on me three times! Stay away!

Had a trouble call in to repair our washer. Problem still the same. Tech said didn’t remember how to adjust top load washers of our brand. I downloaded the instructions for him. I was surprised for short time he was there We were charged $ 95.00. There phone rep had assured me that the service charge would be subtracted… Not so. Won’t be recommending them to anybody.

Probably the best appliance repair businesses I’ve used in the San Diego area. I recently moved from Chicago, so finding a good company puts my mind at ease. I would prefer if my things would stop breaking on me, but if I needed something repaired again, I would give Scripps Ranch Appliance Repair my business.
My Sub-​Zero refrigerator just stopped working out of nowhere and they sent someone out almost immediately to fix it for me. I really don’t know much about appliances or fixing refrigerators, but the guy I spoke to on the phone didn’t seem to mind that I had no clue what I was talking about. Mark came out to fix it almost immediately. It made me feel like I was important to them and not just another ignorant girl who can’t help herself out. Definitely A+ customer service. Mark ended up installing a new compressor for me and I haven’t had any issues with it since then. They didn’t charge an arm and a leg, either, which is always a good thing. Overall, friendly, fast, affordable service.

called back within 1 hr. Have odor problem with LG front load washer-​as is true with all who own one. Instead of insisting about coming for a repair-​he walked me through steps to check filter area. Very patient. Will call back for repair visit if manipulations fail.

Had an issue with my washing machine. It would not spin or drain. I did some homework before calling Mark and he was very helpful on the call. He actually gave me some things to try before he came onsite, but I needed to get it running quickly, and my wife does not like me trying to «fix» things around the house. «stick to IT,» is her recommendation to me. :)
Mark came to the house and fixed the issue quickly. He was very pleasant with my wife and two small children and did it for a reasonable cost. A small sock got jammed into the water pump and he was able to extract it. Everything else worked great after that.
My wife is happy and she’s now working through the backlog of clothes that need to be washed. I am happy that it was resolved for under $ 100 without cutting my fingers trying to remove the water pump myself.
I would call Mark again.

This place is hit or miss. I had them come out to my house once to fix a broken fridge. I called and they were able to get someone to come out within a day or two. This was at a time when most repair places were fully booked for a week since apparently everyone’s air conditioners were broken. The repairman came out, identified and fixed the problem. The price was fair and I was happy with the work done.
Great, I thought. I’ll start using these guys for future repairs. I rent out a condo and I’m trying to find good reliable vendors to use. I already have a good repair guy, but he’s just a one man shop and sometimes can’t respond quickly.
Anyway, my second experience with this company was just a big hassle. Again, I called, and they were able to send a technician out that day. The tech identified the problem and said they would need to order a part. It would take a week. They said they would contact us when the part came in. Two weeks passed, and I completely forgot about the problem, and my tenant, I guess was trying not to be bothersome. Eventually my tenant calls to remind me about the issue. I call back Scripps Ranch Appliance.
The guy who typically answers the phone said he would have to call his tech to find out about the part. «I’ll call you back in 5 minutes». Now, I know that’s a phrase and not an actual time, but if you don’t call back period that’s kind of a problem. I got busy at work and I forgot about him calling me back. Again, tenant called to complain, so I called the next day. Again with the «call you back in 5 minutes». This time I set an alarm on my phone to remind myself to call THEM back after an hour. They had the part! Yes! I asked them to call my tenant to schedule a time when they could repair the fridge. They said they would call by the next day.
You guessed it, they never called. I tried calling and left messages never to have them return my call. I wasn’t rude or nasty, I figure this kind of stuff happens. I can’t imagine why they can’t get their act together.
I’ve heard that this place basically contracts out their repairmen. So it’s possible that the problem lies with the technicians. Hence why it’s hit or miss. Would I try this place again? Maybe, if I was desperate. Again, they’re fair, the work is decent, but how hard is it to call your potential customers back? If you’re not going to call me back, just say «Hey call me back in an hour and check back». Don’t tell me you’re going to call me back and don’t.

Update: since my post, Mark contacted me and apologized for not returning my calls. Either he was too busy to return my call, or claims his voicemail service was spotty and never received my vms. At any rate, I like the fact that he cares enough to try to make amends.

Update to review: Mark the manager called to correct the issue. Seems very level headed and reasonable. Mistakes happen, and in my opinion, how they are handled is just as important for repeat business as the flawless service call is. Thanks for the call mark.

Called and left a message and got a call back within an hour. Spoke to Mark and described my issue issue with my front load washer (super loud during spin cycle). He was able to diagnose over the phone and let me know it was not cost effective to repair.
What made the conversation with 5 stars is he explained what was wrong, what he would need to do to fix it, estimated the parts price and most importantly in my situation, EXPLAINED why the parts would be so expensive. And best of all, he told me I could continue to use my appliance — it would just be loud as heck.

We moved into a new house and our GE dryer that came with the house didnt work well. we were planning to replace the entire unit but wanted to check if it could be repaired since the washer worked fine…
So we contacted Scripps Ranch Appliance repair to check if it could be repaired… Mark arrived at 9am today, looked at the unit, removed some lint from the pipe and quickly found out the the vent flap was stuck. Once he released that flap, the dryer started working fine. Now the dryer works very well. The dryer dries all the clothes in less than 30mins now compared to about 4hrs before today… Thanks to Scripps Ranch Appliance we saved $ 1400 for a very minor problem.
Mark was very honest and professional too, we offered to give him $ 50 and he mentioned that its going to be just $ 30. We would definetly recommend Scripps Ranch Appliamce repair if you have any appliance trouble.

It turned out our freezer was running fine, it just needed to be defrosted (duh). Great fast response. They came out on a holiday for the normal rate. They also said, the service charge would go towards the fee if repairs were necessary. The technician was very pleasant as well.

Repair to our LG front loader was quick and well done. Major hang up was waiting on the parts which took over a week. Would use this service again as they are professional, courteous and will work with your schedule.

My GE refrigerator of 7 years was not defrosting. I needed a heater defrosting component replaced. A month earlier, this same issue happened and a different repair service was used. They diagnosed the main computer board, charged me $ 180 over the internet price for the board, and a month later, the issue returned. The board probably wasn’t bad, they just misdiagnosed the issue. Mark, the repairman from Scripps Ranch Appliance, took my call at 8AM on a Saturday, made the first diagnostic visit at 11AM and returned in the early afternoon with the part and completed the installation successfully. He saved most of my food from spoilage with his timely response. I was billed for labor and true price of the part. I couldn’t be more pleased. Mark is honest, diligent, intelligent and a pleasure to hire. I will call him if I have any future issues with any of my appliances.

Our fridge was not cooling and Mark took the extra time to troubleshoot and determine that it might just be blocked ducts up to the fridge compartment (due to the freezer door being left ajar)
He made the repair and followed up via phone afterwards to ensure everything was working well.
We could not have been happier. By troubleshooting the problem, he saved us a bunch of $$!

Mark did a great job fixing our LG clothes washer in Penasquitos. The washer wasn’t completing wash cycles + the locking mechanism wasn’t always locking … resulting in the door popping open mid-​cycle and dumping water everywhere. Mark quickly identified a few possible causes, ordered the parts and only installed those that ended up being necessary — returning the extra parts.
We saved quite a bit of money by using Scripps Ranch Appliance Repair and plan on giving Mark a call whenever we have other appliance issues.

Our Whirlpool washer and dryer was having issues and needed service from someone in the Poway area. We called Scripps Ranch Appliance Repair and got through to someone immediately who offered to come out on a Saturday to take a look at our appliances.
We could not have asked for better service! The repair guys showed up on time and fixed the issue with the drum we were having in our washer without needing any parts. They also diagnosed what was wrong with our dryer and offered to replace a thermostat that was probably causing the dryer not to heat correctly.
They ordered the part and came back on Monday to work on the dryer without any additional charge. Not only that, but after cleaning away the dust and lint from our Whirlpool dryer, they found that the thermostat was working properly and didn’t need to be replaced. That kind of honesty and integrity is hard to find. We were only charged a very reasonable rate for the labor to fix our appliances and now they are as good as new. I will definitely be using Scripps Ranch Appliance Repair again and would highly recommend them to anyone in need of appliance repair.