Sharp Rees-Stealy Genesee

I have been a patient of Dr. Laliotas for a number of years. He transitioned to Sharp Rees Stealy about a year ago and I will say that I am very pleased with the service I have received. Dr. Laliotas is one of the most caring physicians I have ever dealt with. He remembers who you are, what you are dealing with and actually listens — and finds results to your issues.
The facility is a bit dated, but the staff is friendly and I have had no wait time at all the two times I have gone to this location. One of the things I like is that their lab is downstairs — so if the doctor orders blood tests — you can get them right away.
The staff at the lab are also nice and personable — and my wait times there have been minimal.
A great practice of physicians who truly care about the health and well being of their patients.

This review is about this location and the horrible wait times. I’ve been to the Genesee location once before. I waited 2 ½ hours past my scheduled time to see the doctor. Despite my good judgment I went back to this location to see another doctor. I arrived 15 minutes early and surprisingly they took me on time. The nurse took my vitals and had me wear a gown. Then I waited and waited and waited about an hour past my scheduled appointment. When I asked the nurse she wasn’t sure when the doctor will be free. Just a horrible location that cannot stick to their schedule. The funny thing is they called me three times to confirm my appointment and to be sure I’m on time. Why can’t they do the same? Despite waiting months to see the doctor I never ended up getting to see her.
I can understand Doctors are busy, but the least they could have done was give me an update instead of having me wait in a hospital gown for an hour in a little room. The doctor could have came by and explained her situation and let me know I’m next. Just something instead of just ignoring me. This whole Genesee facility just needs to be shutdown. it’s just horrible.

Everytime I come here there is a long wait to even check in AND NO ONE ELSE IN LINE. I’m literally standing here in the check-​In line and 4 different women are sitting behind their computers yet no one has lifted their head to say anything to me and they see me. This is my third time here and it happens everytime. When they do finally take the time to acknowledge you they seem tired and annoyed. I mean im already in pain so dealing with an attitude is not very pleasing. After being seen my first visit I was told by the doctor to wait for a Nurse to come in to fit me for my brace (boot for foot injury) after waiting 30mins my sister who was in the waiting room finally complained and the front desk told her I was altea6dy done and they have no idea why i was still in there but didnt know what room i was in. So they asked her to call me. Lol Then they realized i was not done but have been forgotten about. The doctor was fine. but the rest of the staff definitely needs improvement. DO NOT COME HERE IF YOU ARE NOT WILLING TO WAIT A COUPLE HOURS.

Disappointed with the service. The office double books appointments for 1 doctor and does not disclose the very LONG wait time. Waiting 2 months for an appointment and almost 2 hours in office. Terrible experience and the doctor only spent 5 min in the exam room

Worst medical service ever. No one knows anything no one can assist you with anything and then the change important appointments on you last minute with about 2 hrs notice. Biggest waste of money. Horrible customer service didn’t even make it to an appointment. Worst health care providers by far.

This is the worst sharp office we have been to. My husband made his appointment 2 months ago. We got here at 9:30 which was 20 mins early and its now 11am and he’s still not seen and there is nobody waiting!!! I literally see her sitting there talking to the nurses doing nothing!!! The nurse practitioner was the least personable person I have ever met. Couldn’t understand her name but she was the worst working on ¹²⁄₃ in the morning. My husband will not be continuing to see this specialist!

I was waiting in line for 10 minutes at an empty check-​in desk the other receptionists had sent me to. When the check-​in person finally showed up, she said she couldn’t function without getting her coffee first.
When I finally saw the doctor, he blew off my symptoms and repeatedly talked over me before hearing what my concerns were. When I talked about one specific concern I had about my legs, he told me nothing was wrong without even bothering to look. I had to ask him if he wanted to see my leg before he ruled anything out.
To top it off, he told me he would order random blood tests but he was pretty sure it was all in my imagination and I just have to pretend that nothing is wrong and it will go away in its own! I feel so insulted and that this whole appointment that I’ve been waiting weeks for was a huge waste of time.

I feel really bad on how we are treated by the nurse today! My Dad has an appointment today with Doctor matsumoto! The Doctor was very nice and we feel that he care about my parent’s health! But what I’m upset about is the way nurse treated us! We feel like she’s not happy to help us! Didn’t say hi or ask us how we are doin! And when she called my dad to get his vital signs! She just stood up at door and waited for us! I look at her and that’s how I figure out that it’s our turn! So we came to her and she started walking us to the room! When we are in the room she asked my Dad, What are we seeing for! Since my parents doesn’t speak well English and on there 80’s I was there to translate/​help for them! So after taking my dads vital sign and she was about to leave the room, I asked her if it’s ok to check my Mom’s B/​P, she rudely answered «No she need to make an appt.» I felt so bad! She could at least say I’m sorry I can’t if she’s was busy! Then I will understand! Dr. Matsumoto is my Parents Doctor for the last 5 years! And he never treated us that bad! That’s why we never change our Doctor! He used to have a different nurse named Melissa and she is more friendlier than the nurse today! I wish I know the name of the new nurse so I can mention it right now! I’m

AVOID THIS DOCTOR AT ALL COST!!! The real SRS experience they don’t want you to know about.

My first time at this medical clinic facility, this review is based on the building itself and the staff that work there. It does not include the primary care provider’s care themselves.
This establish has its own free parking area. There is a security guard right when you enter. Friendly person who will direct you to whoever PCP you are looking for.
Receptionists were welcoming and gave me easy instructions with the «first time patient» process. The wait was about 30 minutes even when I came on time. I figure that is the average time to get seen these days, especially since flu season is right around the corner.
My current ailment took a heavy toll on my body and had a hard time traveling to see the MD. I am glad the staff were able to give me good service and keep me updated on my health status.
Thank you Sharp Rees-​Stealy Genesee.

Jan. 2016 update on my review of FollowMyHealth: Don’t be fooled by their replies «We are sorry… etc…just contact us.» They are very poor at follow-​through. I had surgery on Dec. 29 and my doctor still does not show up on the website, so I have been unable to email him. I emailed them from the website and it took them a week to get back to me (not acceptable). They then asked me to verify some personal information and I have not heard from them since. Absolutely hopeless, and I can’t believe they are connected to such a fine healthcare as Sharp.
I’ve been going (happily) to Sharp Genesee for many years. I have always had THE best treatment at Sharp. One caveat is their new patient portal (software) where supposedly a patient can go to FollowMyHealth, send email to their doctor, and generally track visits, vitals, diagnoses, and drugs given. That’s the way they advertise it, anyway. In reality, it is a real nightmare for anyone who is serious about staying healthy. It’s impossible to find any useful information or to search for past records. And don’t even try to print out results or you can get 50 pages of useless information. Numerous error messages, emails that never get sent, even other people’s diagnoses have turned up on my site. The previous patient software was very easy to use and print from, but somebody had to try to «improve» things and now there is a nightmare. In this digital age, I think Sharp made a HUGE mistake in putting this software online. I no longer feel confident that I can track my own health issues, and may decide to go to some other health plan as a result.

I made an appointment a week and a half in advance only to find out when I got there that they were not my medical group, despite having provided all of this information to them while making the appointment. Because we weren’t able to reach the insurance company to change the provider today, they did not allow me to be seen. This would have been very helpful to know ahead of time as I was already out of my daily medication.

Horrible place to go. They have a history of refusing services for employers that send employees for Pre screen drug testing. I guess its just not worth they’re time. Very rude as well

Horrible service. Came in and 6 people came in AFTER me for the same reason. They were all seen before me. I asked the receptionist and she kept saying I was next. 7 people and a few hours later… I was finally seen. Avoid if possible.

My primary care MD and all the staff in the family medicine department are WONDERFUL. Prompt response to calls or emails, courteous, helpful and friendly. I thought about changing to a location closer to home when I retired, but don’t want to take the chance.

I don’t usually write reviews, but I’m hoping I can help others who are researching SHARP for medical care… Here goes:
I saw Dr Doreen Ibrahim in August of 2014. She was a fantastic doctor — very knowledgeable and took care of all of my multiple concerns during the visit. I had MANY. My insurance was a SHARP HMO. Dr. Ibrahim gets 5 stars, but SHARP gets one.
The SHARP system is very flawed though. I asked the dr. for a referral for an existing condition — pain management for acupuncture at the appt. and sent in the necessary forms and releases for her to review my records prior. I had seen a hand specialist and been through Physical Therapy for 2 months, but the pain was still not subsiding.
It took 2 months of me constantly following up with no results and all sides blaming the other. Even though acupuncture visits were included on my EOB, it had to go through American Specialty Health. Long story short — there was a lot of back and forth between American Specialty Health, Cushman Wellness (acupuncture provider) and Dr. Ibrahim’s office — each blaming each other for not filling out the right forms or giving the right information, or the research request not going to the right dept. It was finally verified on Jan 5 that I did have the coverage.
Because the pain was impairing my daily living, I had already given up at the end of November. I went to a Hillcrest Community Acupuncture and their treatment has allowed me to reduce the pain significantly for $ 20 a visit, no grief.
I ACTUALLY heard from someone who works at Sharp that the referral process is made difficult on purpose. SHARP, get your act together.
Wait times for appointments are ridiculous sometimes. A month! WHAT?

Let’s face it, who like going to the doctor??? Even they are the best?

Still have not received the treatment!!! What a cluster fuck! Tired of the excuses if Sharp can’t do it send me where it can be done! This criminal!!!

This review is about the location only and not the surgeon I was there to see, even though he is AWESOME!!!
This Sharp location is in need of a make over. The parking lot is horrible and the parking spaces are way to small. If they were to remove one space from every row it would make life so much easier.
When walking into the building there is no one there to greet you and you get the feeling you are walking into the basement even though it in fact the first floor. The signage for the floors should be on the wall you see as you are walking into the building.
Hopefully Sharp has a plan to update the building and give it a make over like they have done with some of their other locations.

I hurt my back at work and the WC insurance company sent me here. The office was nice and the staff were very helpful and pleasant. That is where the compliments end. The two docs I saw there were bound and determined to put me on anti-​inflammatories and send me back to work ASAP. I kept saying over and over how much pain I was in to no avail. Thank God I got a lawyer and he had me switch doctors.
Turns out, I have a herniated thoracic disc. At Concentra, the urgent care I transferred to, I am being treated with respect, I am listened to and I don’t feel like I am being hustled back to work prematurely just to make Liberty Mutual happy. If you have a WC case DO NOT go to Sharp. The only thing these guys care about is making the insurance company happy. NOT the patient. If you have a WC claim, go anywhere else. I recommend Concentra. They are awesome!