Sleep Data

I’ve been working with Sleep Data for about two years. They set up a sleep study for me, sent me and my doctor all the results, provided the training for using a CPAP machine, and have shipped the necessary supplies ever since. Someone at Sleep Data calls monthly to check on what supplies are needed, and they arrive within a week. They are always courteous and professional whenever I call. When I needed an adjustment to the settings on my CPAP, the person on the phone made the adjustment remotely. I talked to a real person and had the adjustment made in 5 minutes. That’s good customer service in my book.

I switched to Sharp, and my doctor recommended I upgrade from a CPAP to an APAP. Sharp uses Sleep Data, and what a disappointment. The staff at the Hotel Circle office are jaded, unfriendly and careless. The APAP equipment that I was fitted for and tested, is not what I went home with. Resolving these issues is a nightmare. Sleep Data will cause you to lose a lot sleep, time and cause a great deal of aggregation.

They went the extra mile for me when communications got crossed and made special arrangements to schedule me quickly! Thanks!

Save yourself a whole lot of aggravation, this company has the very worst customer service imaginable! They do not even qualify for one star! They do not answer the phone and do not return phone calls and love to put you on hold. The equipment is old and dirty and the staff is lazy and rude. Tip– if your trying to get through by phone press option #3 as VA holds priority.

Although situated in an older building, Sleep Data keeps their offices very clean and organized, with helpful, visible, and thoughtfully-​placed signage. Posted are check-​in instructions, where to park, warnings, certificates, description of the condition, benefits of treatment, charts of the consequences of the condition, device info, etc., which is good reading, while waiting in the lobby. I had only waited for 5 minutes, before my name was called.
Before my appointment, I met with someone that went over my insurance benefits, so there would be no surprises. I feel that all clinics should conduct their business that way, by letting their patients know everything upfront.
Crystal did an awesome job in explaining what the condition was, the results of my own study, and my level of severity. She also went over the option to purchase one of the accessories, did a thorough job in showing me how put on the device, how to use it, how to maintain it, what to expect and clearly answered all my questions.
I’m actually looking forward to using my Darth Vader mask tonight!

I’ve seen a few other reviews claiming poor service from Sleep Data. Not quite sure where the problem is with those customers leaving those reviews, however I have received nothing but the best service from this organization so far.
The staff was very professional and helpful with everything and the follow up calls to ensure my happiness with the machine are greatly appreciated.
Keep up the great work and customer service.

I have been a customer with Sleep Data for two years now. They are professional and go out of their way to be helpful. I highly recommend them for you sleep evaluation and monthly supplies for your CPAP or APAP device. They are a top shelf company.

My husband and I are both customers of Sleep Data and this is the first place we were sent to after being diagnosed with sleep apnea. I am not sure if there are other alternatives but we’ve always been treated professionally here.
After not having used my machine for several months because I got lazy, I found myself having to go back and ask for a reevaluation as my problems had returned. This was two weeks ago and God, I am so grateful I did it.
Although I was embarrassed because it had been so long that even my insurance had changed, the young ladies that helped me were both friendly and professional and didn’t say a word.
Conveniently located in Mission Valley, I will continue to go there as long as necessary.

Been using sleep data for years.
Was so glad that instead of having to go to some random facility and sleep, I could just do it from home.
I received the small suitcase with the device from someone who came to my house, and that night set myself up. I had one question and called the pager (not sure if they still have that– this was years ago) and someone called me back and answered it for me. I did have to repeat my study because apparently the first device didn’t record properly, but that wasn’t a big deal at all.
After that went in and got fitted and ever since then I sleep so much better. Even lost about 25 lbs (though still have sleep apnea, so sad). Even though I noticed a difference between night and day my first night, I was occasionally knocking my mask off in the beginning. But with time I got used to it and haven’t knocked it off.
I like the auto-​shipping function so I never have to remember to call in and ask for supplies, and now that I live nearby it’s easy for me to just pick the supplies up when I get an email.
Even when I moved to another state for a year I stayed with their service because I felt it was convenient, and each time I changed insurances they took it in, made no mistakes, and my supplies continued to come in :)

TERRIBLE! 6 months of trying to get the whole thing to work for me, with no such luck. Tried and got fitted for assorted masks, nose pillows, purchased filters and such with zero success.
I paid into the thing each month loyally, for an apparatus that never gave me any relief whatsoever. Returned the thing. After arguing with them, they finally tell me in May that I owe NOTHING. Yesterday I received a bill from FEBRUARY? Now they want to bill me $ 42.73 for a thing that never worked from day one correctly. Honestly, thank you for nothing.

I personally had absolutely no issues with the equipment at all. As a matter of fact, I;m thinking the person that wrote a review about how horrible it was (helmet-​wearing and all) must have had a different test. The equipment I brought home never included a helmet or any ‘brick-​like’ item, lots of wires and tubes around my face, and I certainly never ‘heard voices screeching’ telling me something was wrong.
The directions were very clear and concise. Very friendly and professional office staff too, I might add. Got home with the equipment and had it on (per the instruction booklet included) within 5 minutes. Other than not being able to sleep on my stomach, my sleep was never interrupted or disturbed.
Velcro belt across your upper chest
Velcro belt across your abdomen
Monitor placed on center of chest (sternum level) with belt holding in place.
Finger tab (Oxymeter) placed on index finger (left or right)
Nasal Cannula BARELY into tip of nose (minimal tubing draped around back of both ears.
*** NO HELMET***
*** NO SCREECHING VOICES ***
Plain and simple… absolutely NO problems or concerns to be had.
E Terrell
San Diego

REFUSE if your Doctor refers yo to this place for a «sleep study». Simply because is is NOT a sleep study. They send you home with «do it yourself» kit that is a bulky helmet-​like device that’s roughly the size of a brick with tubes to put in your nose.
THEN they expect you to sleep «normally» that evening. YES, all sleep studies are invasive in their own way, however this one is a NIGHTMARE.
First imagine this brick-​like device with industrial strength adhesives on the sensors strapped to your head with enough tension to cut off blood flow, then tubes wrapping around your face and inserted into your nose, finally throughout the night if the device gets crooked a voice shrieks out of the box repeating itself telling you something is wrong. Needless to say my «regular» nights sleep of moderate tossing and turning was destroyed by this horrifying device. There is NO WAY that this thing will EVER get a truly accurate reading off of ANYBODY… PERIOD.
The proverbial «icing on the cake» is that all staff look like high school job-​placement interns and have the discourteous and uncaring attitude to match.
Stay the hell away from this place…

I am a VA patient. Sleep Data is a contract supplier to VA patients. Sleep Data Mission Valley company has managed to send me the wrong supplies every six months or so for the past 2 years. They have never gotten an order right, even though they sound efficient and pleasant over the phone. Dealing with them also exposes you to a phone menu hell complete with voice mail that isn’t always returned.
Rating one star because that’s Unilocal’s lowest rating.

Great, friendly service. Convenient location.