Sprint Store by Wireless Choice

Customer service at this location was on point from the moment I walked in. Fidel was awesome he answered all of my questions and was very helpful. I went in to pay a bill and purchase a screen protector. I will definitely come back here for all my sprint needs.

This place is a joke all the individual here are hungry
To get their commission In order to sell you any thing especially the guy Erick he will make you think you are in swap meet not in actual sprint store by the way they are not corporate store they are just retailers they have been hated so bad that their store glass have scratches from probably pissed off customers, I was promised that my brother phone s6 will be transferred from AT&T to sprint if we buy 2 brand new iPhone 6s which we did Tania was lady who sold us guess what they told my brother to get it unlocked which my brother did but today they told us this phone cannot be transferred the manger herself magda was laughing on my face that she can’t get my brother phone transferred to sprint, I called the corporate and suddenly they called the store but the manager magna hide somewhere we where told to wait she will be here but nothing happened but in returned we heard a loud women name Alex screaming and yelling on us looks like an amateur Person who never graduated high school, this place is a joke I am getting reimbursement of my time and efforts from sprint corporate because of amateurs who worked their, please stay away from this location.

This place closes at 7 pm on m-​sat not 8 pm. I just drove all the way to the store only to see the closed door and printed paper posted on the glass saying 10 am-​7 pm m-​sat. So thank you for not updating your hours online and making me waste my time driving to your store! I could have planned myself accordingly!!!

Sprint is seriously so ridiculous. I just moved and have ZERO service. I’m working with 100% wifi here. So I ordered an air way (a little device kind of like having your own personal tower in your home to provide better service) tried to hook it up and that didn’t work. So I called to see if they could possibly send someone out to my home to set it up for me. Or course I sat there on hold for about 20 before my call got disconnected. I was obviously outraged. I’m going to switch to a different cell phone carrier. Been with sprint since 2013. I think it’s time for a change!

Definitely recommend this place. Very informative. Referral credits available if you send your friends and family! Already recommended to friends and family

Eddie definitely made my day by saving me a good chunk of money monthly and I even got a brand new phone that rocks! This location is great and it not always slammed packed with people so the wait is minimal. Everyone is knowledgeable and super friendly helpful!!! I will make this my regular spot if I need a sprint store no doubt. THANK YOU!!!

Wonderful service. I had a difficult port-​in scenario but the store manager Eddie was über patient with me. These guys rock!

I would give zero starts if I could. The girl who“helped” me basically confused the crap out of me and told me that in order to get a new phone (mine was broken) that I needed to get a new phone line added to my bill. She swore up and down that it would only cost $ 2/​month more… but now here I am locked into a contract with a phone line that I’m not even using paying $ 50/​month more. AWFUL SERVICE. THEY WILL LIE STEAL AND CHEAT TO GET YOUR MONEY.

Magda was AMAZING! She went over options that we didn’t even know we had, put on our phone covers and glass protectors, helped us get upgrades, and get our info retrieved from the cloud. She made a stressful situation (stolen phone) much easier. Thank you, Magda!

I want to take the time and thank Noël for his patients and positive attitude today over the phone, I myself am a manger at a car dealership and i notice good leadership when i see it, and today i didnt even have to see it i noticed it over the phone ! Thanks again Noël

A few months ago, Boyfriend got a weird voicemail from a firefighter at a fire station in Northern California saying he had been defrauded through his Sprint account and that he needed to reset his login information. Boyfriend, a breezy type of fella who isn’t easily fazed, simply reset his login information and went on with his day.
We didn’t call the fire station back, although the fireman left a number. He didn’t really seem to question why firefighters in Northern California were fighting internet fraud instead of fires. Or both, I guess. They could be doing both.
Fast forward to a couple weeks ago, when his iPhone 4s passed away peacefully in its sleep. Boyfriend drained the battery and it never turned on again. We went into this Sprint store to asked for an upgrade since the website told us we weren’t eligible for one until 2017, although Boyfriend had been using the same iPhone 4s for way too long. Adrian was super cheerful, helpful, and awesome. He hopped on the phone to corporate and figured out that the fraud had affected Boyfriend’s eligibility status and had it reset. (Someone had upgraded on Boyfriend’s account and tried to ship a new phone up to Canada.) Adrian got us the iPhone 6, recommended an awesome case and even put glass cover on for us with surgeon-​like precision. Boyfriend’s monthly bill stayed at the same rate despite the new phone. Adrian even made sure to give us a discount for using a credit union.
Plus, he told us that we were an adorable couple.
Which we are.
Maybe Adrian was so happy and helpful because he had an exceptional day that involved waffles and eggs, but I doubt it. I’d like to think he’s always super accommodating, regardless of the breakfast he ate.

The worst service by Magda, who claim to cut my bill and sticks me with a note pad which does not work and my bill continues to be the same. When I reached to her, she gave me the run around with no return calls. Until her store manager Stephanie also got in the case and was as worthless as can be. She claimed to lower your bill you had to purchase another item, I thought the concept was to drop the bill not increase. Don’t go to Sprint worthless people working and can’t help you after any changes, I’m going back to Verizon, you may pay more, but you do get service and you can call at anytime and you will get an answer. Sprint sucks.
Blanca H

A year and a half later and the money I paid Sprint was never reflected. I added another line at the same time I purchased the faulty Galaxy S4 last year for my mom. She couldn’t get service at all in her area. The payment she made as the down payment was also never reflected. I have spent HOURS on the phone begging for problems to be resolved. I have been lied to, brushed off, and all of this and their inability to honor their own contracts are showing up on my credit report. The only option is legal action at this point.
It’s amazing to me that there wasn’t just one problem with this store and Sprint in general. There has been a multitude. Don’t walk away. Run!

Fabian was of great help, knowledgeable honest straight forward and most of all not pushy. Great Job. I WILL BE BACK AGAIN.

Friendly and attentive sales staff but don’t expect them to present you with the plan that best suits your needs or to give you all the details of the plan they want you to buy (ie the drawbacks). At the end of the transaction, which I later cancelled, the salesman actually admitted to me that he makes more money when he’s dishonest. In the end it was easier and less stressful to deal with someone at their call center.

Went here they were so rude… So went to the sprint store at university ave and the 805 much better customer service and the university ave store are actual cooperate employed reps.

This place is probably the best sprint store I personally have been to. The staff is simply down to earth and real. They really know their stuff and even though it’s a bit of a drive for me it’s worth it for me to pass the few I have that are a lot closer to me. I was very impressed with the quality of service and how quickly they were giving it when I went to replace a phone. They were super busy and Stephanie the manager was able managed her team effectively to take care of me and everyone in a professionally timely fashion.

Stephanie & Adrian are the best!!! Outstanding customer service and extremely knowledgeable. We were previously going to either of the Mission Valley locations and would end up spending at least a couple of hours every time. There were long waits, then the service people who ended up helping us were very inexperienced and had to always consult with a more seasoned staff member. This location is much less busy and Stephanie & Adrian know what they’re doing.

By far, hands down, the best customer service I’ve ever received at a phone store.
I’ve seen the other end of the spectrum — check my ATT review for some lulz.
The entire team there was friendly, funny, and extremely helpful. The poor girl managing the store had to drive to two other stores to round us up some phones, and she did so with a smile. Had a blast setting up our contract, chatting about nothing in particular, and making fun of each other. It was glorious. The shop closed at 8pm, and when a wave of customers came in right before 8, they didn’t blink an eye — handled it like champions.
Also, Adrian — don’t think I don’t know you were flirting with my wifey when she came back for her Mom’s phone. I see you, baby! Got eyes EVERYWHERE.
Also, my wife just told me.
BUT I GOT EYES!111!1

Hubby lost his phone. My chance to get a new phone. Hubby takes old phone and the transfer is made. 5 days later hubby gets phone back, wants his original phone reactivated and so on… Long story short I got everything done here on the 1^st visit. Then we had to go to the store by costco in MV then had to RETURN here to get everything MV did incorrectly resolved. I LOVE THIS SPRINT STORE! The employees are super nice, it is never very crowded, they are QUICK and they know what they are doing! They even looked at my plan to make sure I was paying the least amount for my monthly service! This location RAWKS!
PS. They have FREE off street parking behind the store. Enter from El Cajon Blvd.