Terminix

They are improving: When it is time for my Terminix visit, I know that when I return from work that day, I’ll have a detailed note on my door that tells me what took place. The process works flawlessly but it has taken me work to get them to this point.

Extremely easy. I don’t have to be home. I just schedule and when I get home I have the notice at my front door. I can check on-​line when the next visit is scheduled and change it if it doesn’t work out for me. I can see exactly what was done and pay my bill then if I wish. When I am home, the technicians are always pleasant and friendly. Couldn’t be much easier.

Oh my goodness, I almost can’t believe what just happened. I called this company to get a quote for a termite inspection and report. The front desk clerk refused to give me a quote on the report. Then clicked on me. Literally hanged up the phone on me.

says open 24 hours, got an answering service because it’s closed.

We used Terminex for years on a rental property. Suddenly, the tenant tells me he has a pest problem and that he hired Orkin to deal with it. I said «Pest problem? How is that possible? Terminex sprays every month. Why didn’t you call Terminex to come and deal with it since its all included in the package?» Tenant said «Terminex hasn’t been here in years. I thought you cancelled them.» So, I called Terminex and they told me «Oh, we spray the front of the house every month, but there is a dog in the backyard, so we never spray the back.» And I said «You were supposed to call the tenant every month the day before you came out so he could put the dog in the house before he went to work in the morning.» And they said «Oh, yeah… the notes do say to do that, but we never actually called him.» So for years, they were charging me for a full external spraying when they were only doing about ¼ of the house. I think they were also supposed to be doing the perimeter of the back yard, too. They never once called to tell me they couldn’t get in the back.

WORST COMPANY EVER! They tried to EXTORT MONEY from us and when that didn’t work, BLACKMAIL us! We signed a contract bid for almost $ 7000 worth of work– insulation removal and reapplication, moisture barrier in our underfloor, spraying, rat traps and a termite tenting. The salesperson wore a full tyvek suit with gloves duct taped to his suit, respirator on his face, and stood on the ladder looking into the attic to determine the bid for 5 minutes of the 4 hours he spent to work out the bid details. They charged my credit card a week before they even started, even though they said it would be charged at completion of the entire project. Then they showed up to remove the insulation and they didn’t have a flash light… or the vacuum truck they needed to removed the blown in insulation. They left without saying anything. They finally returned and started the job when the truck showed up; however, after only a couple hours we heard them rolling up the truck door and were about to leave without saying anything to us. My husband went up on a ladder to look at the attic that was only about 50% done. We had to call the Pleasanton office to force the workers to stay and finish the job. They accidently punched out a 2 ½×1 ½ foot hole in our ceiling in the middle bedroom but did not tell us after it happened– we happened to look at the room while they were eating lunch. We left for a hour and told them do not leave until we returned and look it. They left before we returned and naturally it still had 7 inches of insulation everywhere. We had to force the branch office to send another crew the next day, after multiple phone calls and emails with photos. They finished the main part of the attic to our satisfaction, but refused to finish the last part of the attic over our garage that was included in the bid. We spoke with the branch office again, who refused to have them finish, and told the workers to leave without finishing the job.
The next day the salesperson called both me and my husband, demanding we pay extra to finish because he had miscalculated the square footage. That is called EXTORTION; we had a signed bid and the job had already been started. Then the salesperson started calling us and emailing us saying he felt «not good» and was «concerned for his health» because of «exposure to the insulation», and what kind of insulation was in our attic? He accused us of hiding what the «toxic» insulation was. We had it inspected by another insulation company, and it was pearlite– they use it in soil, meat packing and water filtration– hardly toxic! That smelt like BLACKMAIL to me! If his momentary exposure wearing a tyvek suit and mask to peralite was giving him a health issue, you’d think both me and my husband, as well as the insulation removal crew would be dead by now! It took them 6 months before they would finally finish the insulation job! Meanwhile, they sent me to collections for the money that I «owed» them when they had only removed 80% of the area bid, and had still not re-​insulated as was stated!
I called and emailed both the branch office in Pleasanton as well at cooperate in Tennessee dozens of times to try to work this out — I told them I would be happy to pay them in full when the job was done, but not until it was complete. I had already paid them in full for the moisture barrier, liquid spray and rat traps; I cancelled the tenting; so it was only the insulation I was refusing to pay for. They were all completely unhelpful for 6 months until I finally got sent to the only sane person who works at corporate who arranged to finish the job and get out of our lives forever! I talked to him on a monday, it was done by the next week… FINALLY, after 6 months!
They also did a shoddy job with the other parts of the job; the spraying was so incomplete that we had to get them to come back once more to finish that, and the moisture barrier was only rolled out under the house about ²⁄₃ rds the way– the amount you can see if you are not under the house crawl space. My husband went under the house and finished it himself. We cancelled the tenting, and hired Orkin for the tenting. Orkin did a fantastic job for 30% less than Terminix. I would highly recommend Orkin. On the other hand, Terminix was the sleaziest company I have ever had the displeasure of working with. BEWARE OF THEM! !

This Terminix office provides horrible customer service. When first contacted they couldn’t wait to sell me a ten year warranty to tent my house for termites. Once the service was charged on my credit card, it all went down hill. No one contacted us after several requests. They did not show up on time, and were late in taking down the tent. I will never use them again and I will certainly not recommend them. Don’t even know if they got rid of the termites.

Terminex
is the worst pest company on the planet. they came to rid our heavily landscaped one-​third acres from red spiders with a spray can! I asked where was the heavy sprayer. The technician said, my truck is broken. I asked him to return when his truck was fixed. HE THEN SAID THAT IT WAS AGAINST EPA RULES TO SPRAY SPIDERS WITH ANYTHING BUT A SPRAY CAN. I phoned Terminix and asked to speak to a supervisor. After a lengthy conversation about nothing, I was told that only a technician could tell me about spiders and the EPA. Guess who the technician was? He was the liar in my back yard with the spray can in his hand. We have had this service done many times with a large back pack sprayer. We cancelled the service!

Terminix fumigated our house in Saratoga due to a case of drywood termites. We have nothing but great things to say about the job they did. Starting with Gerry, the inspector, he did a very thorough inspection, followed by spending lots of time answering our questions and discussing options. Gerry followed up throughout the process to ensure everything went as promised and to ensure we were satisfied. The tenting process itself went smoothly. The crew was efficient, friendly, and careful. We would use Gerry and Terminix again without reservation.

WARNING: Be careful if you order service from Terminix. The contract you will sign has a TRAP. You need to call the office to cancel the service after the contract is over. Other, the service will continue.
I found ants in my rented house and I signed contract for a year to prevent ants to get inside the house again. Guess what? ants come back by the quarter is up. That means you will have to always depends on their service. So I used different company (which has many good reviews) to clean the ants and did not notice that I need to call to cancel the Terminix service. Of course, the specialist showed up again. I am not happy that that is my fault not to read the contract carefully. Hopefully you don’t fall in the trap and this company is not a trust-​worth company.