The Home Depot

I ordered granite countertops through Home Depot, to be installed by European Countertops, and it was an awful experience.
Although counters are supposed to be installed in 7 days, they quoted me a month bc of the holidays. I immediately signed off on a slab. 3 weeks later, after having no scheduling or measuring I finally got to Mario, the owner of European counters, who told me they made a mistake and forgot to pick up the slab and it would be 3 more weeks.
When the measurer came, he didn’t measure out what I had paid for, missing the backsplash, and blamed it on me for signing off on the measurements.
However, I didn’t find this out until the counters were actually installed bc Mario failed to let either Home Depot or I know that what was estimated and paid for was was not measured installed. AND that it was my fault and would be another month to install just the backsplash. As of 3 months after order, I am still trying to fight European to get a refund
I ordered and paid through Home Depot and expected they sold resolve this but on more than one occasion I have had to provide European invoices/​estimates to Home Depot to prove I was right bc he refused to provide it to them directly. Buying through a company like HD I expected them to resolve this

There is a guy named Neil who works in the paint area. He didn’t want to serve my wife and I. Maybe his issue is that we are big women and lesbians to boot. Either way, it wasnt cool at all. In the tools section we were helped by Steve. He gave us great information, and was friendly and kind. Neil did eventually serve us after checking with everyone else standing around. Home Depot do some house cleaning or diversity train your staff.

Dear Home Depot,
If you could turn up your Christmas carols one more notch that would be great my head hasn’t exploded quite yet. Had to leave store because I couldn’t think it was so loud. I feel sorry for your employees.

I have to express my sincere appreciation for Victor in Hardware at the Fairmont location.
He was patient and went out of his way to help me remove a broken screw in a shaft that I brought in.
He was able to multi-​task greeting guests and answering questions while continuing to assist me with my stubborn project.
I couldn’t go to sleep without letting management know of his excellent service.
Thank you Victor!

Of all the Home Depots, this is the most helpful and knowledgeable. I walked into the one on Clairemont Mesa and they were completely incompetent. A senior plumbing sales associate there could not at all help differentiate between the available reverse osmosis fixtures despite a $ 40 price differential!
Sales people here are very good-​natured, helpful and computer literate. One even pulled up instructions, reviews and product comparisons on his cell phone for me. When a plumber referred me to a high end specially store for a filter, I found the same one here for $ 20 less. Ridiculous what some plumbers and stores get away with! DIY! DIY! DIY! Thank you Home Depot!

Don’t buy paint here. Paint employees are very disorganized. Took 40 minutes to get 1 gallon.

There’s not much to say about Home Depot except I do love going into one and knowing what to get but then, walking out with more then you expected. Nothing like a Home Depot, I could possibly spend hours in.

This Home Depot annoys me almost every time I visit it. I wish I had traded my frequent flyer miles in for something other than a Home Depot card. I much prefer the mission valley Lowes’ selection, customer service and product displays.
Just this morning I wasted time when my contractor went to pick up a door with the original receipt. The person checking us out last night apparently didn’t do things right, now I have to pay with my time, and my contractors time.
As soon as my store credit runs out, I will not visit this location again.

I stopped by Home Depot for a storage rack and a rubber mallet. Walked out with rack. Not as successful with the mallet. This wasn’t related to supply as there was an abundance of mallets to choose from including the one I proceeded to the register with. However, what they fail to educate the general public on is that if the merchandise they stock the shelves with is not properly labeled by Home Depot personnel you may likely be SOL when you find yourself at the register. The checkout girl not only appeared dumfounded and confused but showed a true lack of interest in providing a solution to the problem. Instead when I proceeded to inquire ‘what am I supposed to do about this?’ Her response was simple. ’ I can’t look it up’. She proceeded to complete the transaction while sliding the mallet off to the side. Really almost humorous. I didn’t realize Home Depot was branching out into Comedy.

Our refrigerator broke down, so I checked on-​line and their store web site showed they had well over 100 refrigerators in stock. The web site also informed me that they offer same day delivery and disposal of the old refrigerator. When we got to the store they actually only had about thirty floor models and almost all the ones we asked for had a one week delivery time. Delivery time for the models they had in stock, was also one week. They had one floor model which was going to be discontinued that we particularly liked which cost $ 1,277.00, but they refused to deliver it. They said I’d have to rent a truck and dispose of the old refrigerator myself. What? As I had asked for a supervisor after being stonewalled by these people, I had to wait ten minutes to learn this information. The web site said same day delivery and disposal of old refrigerator. Not only had they deceived me about what they had in stock, but also the delivery time and policies. I am now done with Home Depot for all time. Bought the refrigerator a half hour later at another store.

By far my favorite Depot. Friendly associates. Patient cashiers who were so kind to a woman paying with coins. The store cat was running around too. Nice selection of plants. I was able to make a lovely display at home.

The toy store to support the mad addiction on making countless improvements to one’s home!
I had recently moved to a new apartment, and of course noticed little repairs that needed to be addressed. For the repairs I was able to administer, I was able to find all the materials/​tools to make it happen. However, there were further improvements I wanted to make too. Sometimes I do not think about it until it is right in front of me. Home Depot thankfully shows me what I can use to improve «this», and how many ways there are to get it accomplished. The trick here is, do not bite off more than you can chew… and you should be fine.
And of course… the smell cut lumber ^_​^
(+)Encountered no problems finding the materials/​parts I needed.
(+)Saw numerous associates walking the floor checking in with me to see if I had found anything.
(+) a insane variety of tools/​materials to get the improvement/​look that I want for my apartment

We recently redid our entire backyard, so we made some pretty frequent visits to this Home Depot. They have a great selection of plants, planters/​pots, tools, mulch, and soils and they are a better deal than you’d find at Lowes!
The staff is very friendly, helpful, and knowledgeable. We came back the next day after gathering supplies and the guy who helped us asked us how the garden was going! How nice of him to not only remember but ask :)
Today I went searching for a hanging pot I saw online. It was a great deal at $ 6 and had gorgeous details. After struggling to find the «30 in stock» the website said, I found someone to ask. Michael was very helpful and went to go find where it could possibly be hiding. He came up empty handed and said he found the shelf tag but no pots. I told him not to worry about it, I decided I wanted a larger size $ 12 anyways. He offered to sell me the hanging pot at the price of the one that I wanted! I was willing to pay the price but he insisted.
What great customer service :) We love this Home Depot!

No complaints here. Good store overall. Hassle free returns.
Military discount and good selection.
Customer service has always been very professional and helpful.
There is also labor available in the parking lot if you need to hire some.

The only star missing is due to the availability of products.
However, full starts are earned by professional and helpful employees.
Thumbs up for Deborah, who helped me fined the perfect matching products.

If you have hard water they have water softening shower heads for under $ 20 and the filters are around 10 dollars; depending on how hard your water, they last 6 months, 3 months if your waters really hard.
Also, they filter out chlorine quite well, and body wash requires less use, because the softer water does that type of magic.
That being said, this Home Depot location has never caused me any angst, they do have a nice nursery selection, but some of the items are pricy, but much less than Armstrong Garden Centers; go there once in a while only for the rewards program, that is good, but might take until Jesus comes before you reap the benefits!
All in all, the staff here is nice, helpful, and not just standing around looking lost as I have seen at other Home Depot locations, the one in Signal Hill comes in a close second @ 3.5 Stars to this one.
Parking is large, but have good insurance, you just might get in a contest to get to God knows where, for who, what & why!
From paint, to plumbing, plaster, to WD 40, they have it, and with self check out a breeze, I’m a fan.
I still question how they get away with providing all of that environment for those day laborers, I sympathize, but in this weather of extremes and, so many stories of them being abused of late and, not getting paid, but dumped off and left after they work so hard, me thinks this is not a good idea.
For me MP, when it comes to Home Depot, this location truly does have me (as I click my Ruby Red Slippers 3 times) utter:

It’s Home Depot. If you aren’t familiar with what this store offers, then something is wrong with you. But this particular store is a bit different. Sure, they have helpful spanish speaking men waiting to lend a hand and greeting you as you arrive into the parking lot. But this particular store also has paint. Oh wait. All Home Depot’s have paint? What about staple guns or plants or wood or toilets. Oh. Yup. Like every Home Depot.

Everyone here is so nice. Learned a lot about appliances when I went here. Bought a new home so will be frequenting this place quite often. Overall I have been here 4 times and always seem to be able to find what I am looking for. Only downside is all the trolls out in front looking for work. Makes me a tad uneasy as they try to flag me down as I go into home depot, but I think this is the norm at stores like this.

I can’t remember ever coming to this particular Home Depot, but I will say this about my first visit here. Every person that I encountered was very friendly and always spoke and inquired as if I needed any assistance and did so with a smile on their face.
Now I’ve seen similar things at the other Home Depot’s, but I also have seen a lot of employees standing around and doing absolutely nothing at those other stores. Maybe the other stores have not received training in customer service or on this particular morning and visit — it was an exception to the norm?
I’ll be back and see if the current treatment is given to me again and if so, I’ll move the rating to a 5 star.
I found this Home Depot very well laid out very organized and very clean with a lot of room to move in the aisle ways.

I like this store because:
a) There are cats living there.
b) they don’t care if you bring your well-​behaved dog in, and my dog thinks it’s the bomb diggity to get to go into a store with me (though he doesn’t like forklifts)
c) if you go there on a weekday it’s easy to find help. I get asked like 100 times if I need help as I walk through, though maybe that’s because I’m a lady walking by myself, because when I go with my husband they usually don’t ask (or he just looks like he doesn’t want to be asked, most likely)
d) the paint crew people are all really helpful. I’ve had help choosing wood stain and paint finishes.