The UPS Store

I’ve been here a couple times before, so I can say it is out of the ordinary for me to get bad service here. Today though was not great — I’m waiting in what I believe is the line to pick up a package, making direct eye contact with the customer service gentlemen. He promptly serves another customer. Rude! And yes i was there first. To the Lady that helped me — I’m sorry you caught some of my stray attitude, you were good, but your other employee goofed this time

Like many others here I’m a fan of Tori, the store manager; the four stars are for this location in general, but this written review is specifically about her. I’ve dropped off many packages here on my way to work. She is always kind, very helpful and ready with an appropriate seasonal greeting. She offers a receipt for drop-​offs without my having to ask. She is attentive and it sounds like her superb customer service is consistent. I’m always glad to see her.

Very rude conversation with the gentleman working here on the phone as I’m trying to ask questions and obtain information about mailing an international package he puts up conversational road blocks. Example I’m trying to send a package to Russia but he won’t let me ask these questions about this topic because I don’t know the exact size of my box. I asked about using one of their boxes and instead of asking questions and helping me find the correct size he rudely informs me well there’s 45 different sizes as if my question was to big of a burden. With having no where else to go in the conversation I felt he didn’t want my business so we ended the conversation. I think he said his name was Gavin. But he did claim to be the only one working on Friday the 16^th at 10am. I was calling on my way to this location but I will be find some where else to go now.

Never thought I’d leave a review for printing services, yet here I am.
I came here for help with a last minute printing job. Despite being busy and originally quoting me a finish time of noon tomorrow, Brittany dropped everything to help me make a deadline.
She helped me choose the right paper and formatted everything in Adobe InDesign. She knows her stuff and was very fast and capable! There’s a reason this place has such great reviews.

It’s not often that I write reviews, but I had such a pleasant experience at this UPS store that I had to let someone know. Tori helped me ship my package and she was very pleasant to deal with! She knew exactly what she was doing and I felt confident that she explained all my options for shipping and packaging. I would give this store 5 stars except I’m a bit disturbed by how expensive it was to ship my package, which is no fault of the friendly employees.

The most professional business in San Diego!

By far my favorite experience at any non-​food business. I never thought I’d write a review for a mail service but this place needs one from me. The main reason? Customer service. I almost want to say I enjoy coming here, everyone is so nice and friendly. You won’t regret it.

i went to get something notarized here (first time getting something notarized) and it was so quick and easy. approximately 10 dollars and i was out of there in less than 5 minutes

Wow first time customer and I’m impressed! As soon as you enter the door there are packages along the wall taking up most of the 500 sq. ft of the business (it’s March). Aside from that I requested a certain size box, after several minutes they returned with a used wet box that the said they’d give me a discount on. I accepted, however upon checkout they gave me a large discount $ 1! This is just amusement as I pay $ 10 for a wet, used box and most certainly will not return! Cannot wait for the Waffle house delivery service to venture into the South West.

Super helpful staff ! I really loved how they take their time to help you. Prices are great !!!

How is a mail store so good I feel compelled to write a review? Staff– Tori and the other employees I’ve met are awesome! I just had Tori notarize and mail a ton of documents all while the store was super busy. She read over the signing directions carefully, kept everything perfectly organized, had the other employee witness docs, and assisted other customers all at the same time. She is super professional and helpful! Other staff have been really helpful and pleasant on other visits, too. I’m never going to the post office again.

I came here on Christmas Eve, after being turned away from staples! I was in very much need of a printer! And a lot of places had also been closed early. I was working on a project for my family’s Christmas party and needed to print on an iron on transfer that I was going to put onto an ugly sweater. Having been turned away from staples, telling me that they wouldn’t be able to print on my paper (even though these papers were made for inkjets) I remembered ups printed. I was sure they were gonna turn me away as well. But there I was greeted and helped by Jazmin. She didn’t even question it and said that it was totally doable. She helped me get all my files onto the computer and had them printed instantly. Extremely helpful, knowledgeable and has awesome customer skills! Thank you for your help!

I had come here upon relocating to San Diego to print out my resume. There were some formatting issues when I tired to print. Luckily the manager on duty was working and she was very helpful! I felt she really made it a point to go out of her way and take time to help me. :) I have since been back several times for printing/​copies. Every time I go I’m always greeted pleasantly. Great customer service makes all the difference!

I stopped in here a couple weeks back looking to see if they sold reams of Legal size paper.
They said they do, but only had 1 package left that they needed for their own use.
They said I could use there computer to access my document in gmail.
There were some formatting issues, or something, but between the 2 employees helping me, they figured it out.
They printed out the document (19 pages) and gave me a protective envelope for the oversize paper. I was in and out in less than 10 minutes and I am not stuck with a ream of legal paper that I will likely never have to use again.
The helpful staff are really what gets this UPS store 5 stars.

Small place but the parking structure really helps. Street parking wasnt bad when I went. Service was like a whirlwind! The counter guy got me in and out super fast and also gave some good suggestions on my packaging.
If youre in a hurry you need to come here. Ive never experienced such fast service. They have to because it can easily get crowded. I would hate to be in that space if it were busy.
You wont get small talk at this location, but youll get super fast service.

I like this location, because it is perfectly located next to the Fresh & Easy. Plus, the parking in the lower level accommodates both F&E, and UPS. There is also street parking. However, because it is next to USA Gasoline and directly off University Ave., you might have difficulty finding a street parking spot. The garage underneath F&E is a safe bet.
I have only utilized the copying and faxing services at this location. And, I have never had an issue. All the employees are friendly and helpful.
Thank you to the Manager, who is exceptionally friendly. You make my tasks easy!
I’ll be back!

Reviewing a UPS store is not exciting but when you experience great service and nice helpful people you almost have a duty to spread the word.
Came in to the UPS store today to make a stack of copies double sided. There were 4 customers in the store and they quickly helped everyone. Tori was the one who did the copies while helping other people in between. Normally, I would be annoyed that she’s helping others while working on my project but because she was so efficient I was rather impressed.
Ryan was the other staff member he was helping customers and answering calls. They were a rocking team and really an excellent example of customer service.
Will definitely come back here for more services.
Good job Tori and Ryan!

My folks forgot some luggage when they visited us here in San Diego. I need a specific size box to ship their stuff back to them. I called Staples, Fed X office and finally this UPS store.
The other two calls did not have the box size I was looking for. When I called, the female employee was very nice and appeared genuinely concerned about helping me out. They did have the box size I needed and she gave me a ballpark price to ship it back to Sparks, NV.
I decided this was the place for me to go. When I arrived, she was busy helping someone else, but I was greeted by another employee who was eager to help me. The box I thought I needed was too small, but he offered another size that fit perfectly. He handled everything for me right there including packing with peanuts and getting me the valuation on the shipment I needed.
If I ever need to ship anything again, I would not hesitate to come here again. Great customer service!

Pros: Location location location, efficiency, 10min parking out front, clean, great staff
Cons: none that I can think of!
Considering how my neighborhood UPS drop location is run by a scary, unpredictable, sometimes rude, sometimes inefficient, gnome, I was so relieved to find this place, just another stone’s throw away. I had to return a damaged item and it took less than 30 seconds for them to greet me, take my package and print a receipt. Loved being able to park 2 feet from the door and run in and out in record speed. I wish the government ran this efficiently. Maybe UPS should take over management of the postal service as well.

I have been back to this branch MANY times and I’m convinced the late opening issue I had that day was a onetime fluke, rather than a cavalier attitude that might make it happen again.
I can highly recommend this place.