Total Vision Care Advanced Optometry

Dr Klein is absolutely the best! I have not been able to wear contacts in 8 plus years. I am one of those difficult patients because I have a pretty severe astigmatism and I need close up vision for working on the computer all day for my job as well as corrected distance for driving. Dr Klein suggested that I try the Duette Progressive contact lenses and they are truly amazing because my vision is absolutely perfect :-) I am grateful for Dr. Kleins expertise with difficult eye corrections like mine and new exactly the perfect product for me. He is so kind and has an exceptional ability to connect and understand the needs of his patients. His staff are all amazing too! Thank you Dr. Klein, you are the best.
Bonnie Hansel

I bought my new glasses here and the gal who helped me was incredible, very friendly, very polite, very helpful, and very knowledgeable. This is now my go to place for glasses.

I have a great optometrist in Chula Vista who I have seen for over a decade. I did a study here at Total Vision Care with Dr. Klein and was so happy that I had to switch. I thought I was going to see Dr. Klein but got Dr. Hayes and thought how disappointing. What an idiot I am for thinking that because Dr. Hayes is DA BOMB!!! He is sooooooooooooo nice, did I mention NICE!!! Could be the nicest doctor ever and I have met tons of nice doctors (Dr. Sanas Sadrieh, Dr. Klein, Dr. Robert Evans). Not only was Dr. Hayes friendly but he was also very attentive, detailed, patient, and professional. This could be one of my top customer service experiences. Nicole also helped me and took readings, etc. What a beautiful, smart, friendly and wonderful person. I was so impressed and blown over the moon here. Honestly, I cant wait to come back and would HIGHLY RECOMMEND Total Vision Care for anyone and everyone. Excellent customer service.

Have been seeing Dr Klein over 20 years. Always caring and explains clearly. Educates you for optimum eye health

Dr. Klein has been my Optometrist for almost 20 years. He is the best Eye care doctor in So. Cal. His office is amazing and the staff is wonderful.

Just went for my annual eye exam and had a great experience. They took me back right away. I had a few quick exams and then saw Dr Hayes within minutes. He was great, then I saw Barbara, the optician who was extremely knowledgable and friendly. The office is very clean and run very well.
I will definitely be returning and would absolutely recommend this place to all.

I recently came here to see Dr. Hayes for my annual eye exam on the recommendation of a friend. Wow! This store is beautiful and modern, the staff were very friendly and attentive. Roberta (I think) the office manager checked me in, reviewed all my insurance information, told me what to expect, and offered water while I waited a short time for the Dr. They were quick, efficient and I felt like a valued family member by the end! Thanks Total Vision Eye Care! Love my new glasses (HUGE selection btw) Thanks!

I have been seen by doctors Kline, Platner and Hayes for 10 years they are the most caring conscientious and diligent doctors I have ever been to. I have had the pleasure of being seen in both the Rancho Bernardo and Terrasanta Locations they have a great selection of frames and the latest eye testing equipment available. Barbara and Roberta have been a get help in picking out my glasses.

Wonderful, friendly staff! Always very professional, thorough service.

Hi,
The lousiest customer service I have ever seen.
When I call up them, each one comes one by one in succession and I have to repeat the same stuff to them like DOB, name, etc. Annoyed me very much.
Also, I called up ³⁄₄ times before my appointment to check up with my insurance and they checked and said I am through the verification.
When I went for the scheduled appointment, they say the insurance can’t find me. What a bummer.
Please do not go to this place.
Jay

I’ve been going to Dr. Klein for about 15 years. Their office has a number of high tech machines that measure & map your eyes. The staff is attentive and accommodating. They have coffee and a small fridge with water & soft drinks in the lobby.
Here’s the most important thing though — I had RK on both eyes about 30 years ago. The results didn’t last, but caused a host of other issues with my eyes and resulting vision. Dr. Klein has come up with great solutions and is the only one I would trust with my eye care. Hands down, he’s the best!

This was my first appointment at Total Vision. I was able to get an appointment immediately. Staff is friendly from the receptionist to the opticians. Genuine friendliness exuded from the staff even as they interacted with each other. Dr. Hayes was very thorough and explained results in a way that was easy to understand. Supplements and products were highly recommended but not pushed upon me, so I didn’t feel pressured into services and products that I didn’t feel I needed at the time. When it was time to pick out my glasses, what my insurance covered was explained and every effort was made to keep me within my budget and coverage. Friendly and knowledgable staff, thorough doctors, huge selection of frames, spacious, well-​run and well-​maintained office.

I had a wonderful experience with the staff and Dr. Gregory Hayes at Total Vision Care in Rancho Bernardo. The location is easy to find. The facility is very clean and organized with a great selection of product and frames to choose from. The staff and Dr Gregory Hayes are friendly and professional. I couldn’t be happier with my decision to use them for my vision care and needs!

I needed a new pair of glasses and found Total Vision by doing a Unilocal search for places near my work. They accept VSP insurance and scheduling an appointment in a short amount of time was easy. Once I came in for my appointment, the wait time was minimal. During the vision screening, but before you’re seen by the Optometrist, they try and up sell you their retina scan (which insurance doesn’t cover). I didn’t really care for that as it wasn’t necessary for me, but went ahead with it anyway. That was the only thing that bothered me about the experience. Once my exam was done, I was able to roam around the store trying on glasses. Although the store is large, the selection wasn’t as great as I had hoped. I ended up getting a pair of Raybans that were recommended by the associate. Their frame mark up seems to be in line with what other eyeglass places charge. Due to my insurance, the lenses couldn’t be done in house, but they were still able to get my glasses to me in less time than quoted. Overall a good experience.

I have been going here since I have retired from the military. One of my Navy Doctors see Dr. Hayes and recommended him. I love the new location because it is much more open. The people are great and they always schedule me for the time I need a year in advance. I keep trying to get my wife to convert over but she just can’t walk to this optometrist like hers. It is worth drive from my house.

Dr. Hayes, Dr. Klein, and their team are wonderful! I came into the office with an eye irritation emergency. The staff immediately got me into an examination room and got Dr. Hayes to look at me. Dr. Hayes even called me that evening to see how I was doing. I went back for two follow up appointments and saw both doctors. Dr. Klein gave me his personal cell phone number to call him if I had any problems after hours. My experience was incredible. You do not experience this kind of customer service that often anymore. I highly recommend Total Vision Care in Rancho Bernardo for all your eye care needs! :)

I wanted to thank Maria for her help in November for her help with the selection of my new classes. I was quite picky and she was very patient with me. I didn’t have time to write this until now as I just got back from traveling. It was nice to have my glasses as promised for this trip! Thanks Maria!

Wow. I don’t know if I’ve just had terrible experiences in the past, or my East coast upbringing didn’t prepare me for the swanky-​ness that is Total Vision Care. First off, let me start by saying I’ve never not waited 20+ minutes past my appointment time at the doctor/​dentist/​eye doc. Thanks for being prompt and not making me wait!
Also, the front desk staff, as well as the opticians that helped me pick out my glasses were top notch. They were knowledgeable about my insurance and even helped me find more affordable options.
Dr. Hayes was very thorough and attentive, as a medical professional myself, one of my biggest complaints is docs who don’t make eye contact (are on the computer the whole time) or don’t listen to what you’re saying.
The technology at the office is top notch, I was very pleased to find out I could get my retinas examined electronically and not have to have a dilated exam this year! :)
Overall, trendy office, great selection of brand name frames (Michael Kors, Fossil, Coach, even Swarovski!), and very helpful staff. Glad I chose them.

Amazing! Found out my son had been written the wrong prescription from Kaiser and for the first time in his life he can see! I also found out I have an eye condition that had been bothering me my whole life but since I have good vision it was never addressed. Thank you!!!
They had a ton of frames to choose from and the service was awesome.

I came to this optical shop reluctantly, not knowing that was huge and with a great variety of frames. A colleague recommended it to me after my unsuccessful attempt to find affordable (or at least almost totally covered by my insurance), cool, modern frames in either red of dark pink… and only here I got my fuchsia glasses!
I did not do the optical exam here as I have my usual eye doctor, but I came with prescription in hand to find out a place that I would not have imagined exists in Rancho Bernardo: spacious, modern, free drinks for the customers, comfy sofas (not the usual ugly Salvation Army type of furniture you encounter in many business in the area). And then… I was simply amazed by the collection of brands from high end to lower almost unknown ones.
I was able to spend an hour and a half trying out all the frames I wanted and taking pictures of each frame. No questions asked (only the occasional let us know if you need help). Finally I got the cutest glasses on earth… Guess Marciano… for kids! My fuchsia glasses were finally mine in less than a week. Quick service, efficient, friendly and welcoming.