U-Pack Moving

This moving company is an incompetent NIGHTMARE! Because my daughter lived in an apartment building in San Diego with no reserved parking or place to put the containers, we were told that we could have «same day service» (they bring the moving containers in the morning, you pack them and they pick them up the same day). We arranged for 2-​containers for this «same day service» weeks before our actual move, but the day of our move, they finally showed up hours late in the afternoon with only 1-​container! When we called their «customer service» about this issue, they said they would call us back immediately, BUT NEVER CALLED US BACK AT ALL!!! By the time the guy finally brought the 2^nd-​container, people my daughter had arranged to help her pack it, had to leave because they had been waiting around all day to help her load the containers and they needed to get to work. The really BIG problem with this scenario is, because they screwed up and only brought 1 of our 2 containers, we couldn’t pack the containers carefully to minimize damage to our belongings, and this move was a NIGHTMARE due to trying to use this company. We would have been much better off to pack and drive a moving truck, which would have given us some control over this move and situation. When you contract with and rely on unreliable companies like UPack, you end up with an already stressful move becoming IMPOSSIBLE to accomplish. I would NEVER refer anyone to use this moving service.