U.S. Bank

If I could give no stars I would. US Bank is the most unprofessional bank in US history. There fees are outrages, they cost us an ungodliness amount of money for no reason. They don’t cater to the military. There policy and procedures are old school. I will never use US bank again for my banking nor will I recommend US Bank to anyone I may run into.

Looks good from the outside, but i had terrible experience with US bank in the past 9 months regarding an application for home equity refinance that I wanted to take money out the home that I have already paid for. In Jan 13, I went to US bank Solana beach, i signed an applications which promised a refund which was $ 760 out of my own expense to the bank for home appraisal and other due diligence, etc., opened an US bank A/​C just for that as well. And I was given a locked in rate that we agreed. Then the nightmare started, first there was change of personnel, the person dealt with me left the bank, was taken over by his boss, the so called area sales mgr., which caused delay to my applications, eventually I had to resubmit everything, and the bank rechecked my credit scores, which everyone knows will negatively impact one’s scores… then they offered me a higher rate, it was not good but still acceptable to me. Now we are talking about 4 – 5 months into the process, I was knee deep… but there was more delays, and the rate kept creeping up, finally, in Aug, the bank gave me a rate that was a full % higher then my Jan’s one, the math did not add up and I did not go for the deal in hoping to end this ordeal and get my money back. Guess what now, after two months of requesting my refund which was black and white in the contract, the guy told me because US bank offered me a deal and I did not take it, they won’ t refund my $. Now is Oct even after I told I will file a complaint, I have not heard a word from the guy and the bank. My experience is that US bank is very in different to customer request and is very choatic internally. Don’t waste your time and money with them

If I could leave 0 stars I would. This is a horrible bank, if you can even call it that. The first time I went here the clerk, I didn’t catch her name, but she was wearing a head dress ignored me for about a minute and a half because she was busy texting on her phone… I needed 100 dollars in ones for another local business that I work at and she said she couldn’t do it, glad you’re helpful to the community, thankfully albertsons did it. Then today I went to try to get 90 dollars in quarters for my work, which by the way is only 9 rolls, not a lot for a bank, and they didn’t have it… Are you joking? You’re a bank and you don’t have 90 dollars in quarters? Horrible customer service

US bank is the best. They have promotions where they give you money just to open an account. Also they are open every day which is great. No need to make special trips to the bank cuz they are in the grocery store. The manager Taylor will always help you out with whatever you need

I never thought I would take the time to Unilocal about a bank until today. I opened an account with US bank a couple of months ago as a convienience factor only.
Since then I have been using it more and more. But today I walked in (presidents day) to find it fully staffed. I had an emergency situation that could have only been handled by staff actually being there. My problem was solved with ease, and I left with a different view of «big» banks. Times are rough for everyone right now and its good to see a bank like this helping along the way. Thanks to this little grocery store bank and its entire staff. :)))