US Post Office

This has to be one of the worst post office locations. Just look at the ratings!
The people who work at the front counter are always rude. Today I went to go pick up a letter and all I got a finger pointing at a door. How the hell am I supposed to know what that means? After give her a dumb look she finally uttered, pick up over there. How hard was it to say that in the first place. She said it pretty rudely as well.

This location has the worst customer service, the representatives are beyond rude, well 3 of the 5 that I spoke with today. One rep, after giving me a hard time told me I had to wait 5 – 10 min for a supervisor, no problem. 3 min into the wait he said, «oh you patient huh» as he walked by me. He meant you’re. Another portrayed himself as the supervisor giving me the run around until I asked a question at which time he had to leave for some reason I’m not sure, he just left. Later the supervisor came out and said no one could help me and gave me a number to call. While I was waiting I noticed they closed the door 2 min early. If you can avoid this location, I strongly recommend it. If not make sure you come early. Truthfully I’m disappointed, not really in the professionalism because I don’t think of the post office in that sense, but the common courtesy. They are definitely lacking there.

I had a package sent to me and it was delivered to a parcel box, and then the key to that parcel box was put in the wrong mailbox so I never received my package. I called at least 10 times and the phone would just ring and ring and ring for two minutes and then hang up. No voicemail option or anything. Finally after calling numerous times with no answer, someone picked up and immediately put me on hold with out letting me get a word in. After being on hold for 12 minutes, the person answered and asked how they could help me. I started telling them my situation and they hung up on me. So I had to call 10 more times for another answer. This person answered and apologized after I had told him what happened and started helping me figure where my package was. He then said he was going to contact that person that delivered the package to see if they remembered delivering it and to where and stated he would call me back… should have known they weren’t going to follow up. I never received a call back and will now have to call a thousand times to get anyone to answer again. Absolutely ridiculous. After reading other reviews on here I’m not excited to have to deal with these people and their terrible costumer service.

Wow!!! Be verrrrrrrrrrrry careful with this shipping location. I’m IN the shipping business and I’m sickened by the service and experience I had here and can only imagine this particular location being investigated for mail fraud and theft in the very near future. I took an item I had sold on-​line into this facility to purchase an envelope to ship it in since I had already paid for and printed out my shipping label at home. The clerk clearly saw the item I was shipping and told me the envelope I was purchasing was strong enough to hold the item. I purchased the envelope and took the item back out to my car to package the item securely inside the envelope and making sure that it couldn’t open during transit. I then walked back into the post office and handed the parcel over to the USPS Customer Service Rep. A few days later I received a Parcel Search Request letter in the mail. The letter stated that ‘An empty wrapper with your address was found in the mail and is believed to have been separated from a parcel during handling.’ Accompanying this letter was my shipping label which looked like it had been neatly sliced off the envelope. I searched the tracking # that was assigned to the parcel and it didn’t show any tracking information after the printing of the shipping label. I went back into the post office and was directed with a wave of her hand by an older dark haired women behind the counter to a supervisor standing next to her. The supervisor was a middle eastern male that looked confused when I asked him about the letter I received, and what the next steps were that needed to be taken. I wanted to know how far the parcel traveled before the shipping label had ‘come off’ as he had said it did, but I pointed out to him that the label had been cut off. Again the letter stated ‘An empty wrapper was found.’ I asked him where the wrapper was? And again, how far the parcel got in transit? He pulled up the footprint of the tracking # I had with the letter and he couldn’t even verify it was RECEIVED by the post office. He then went into the back to investigate the shipment. For 10 minutes I stood at that counter listening to the dark haired postal attendant berate, and be down right RUDE to the customers that asked questions regarding shipping rates. I almost spit blood I was so angry at how customers were being treated! She even threw one elderly customers larger envelope to the bins behind her making the customer gasp. The supervisor then came back out sheepishly and said that he couldn’t locate my item and that I needed to fill out the back of the letter I received and send it in to start the search process. Before leaving I told him that I knew he wouldn’t find my parcel when he went to search for it in the first place. It was stolen. The postal service customer service rep. knew what I was shipping and that item did not leave that facility in the envelope that I packaged it in. It left in the truck of an employees car… I’ve shipped many things over the years and this is the first time something like this has happened. But when you have crooked employee’s who don’t like their jobs this is what is going to happen. Never again.

Worst customer service. The people that work here obviously hate their jobs and it’s just another publicly poorly run service.

Being that I buy and sell a lot online, I’ve been here a number of times. I have received rude service on a few occasions, and the clerks at this location don’t pay attention to line «cutters» like most other locations do. It’s bad here. Employees are defensive and needlessly immature at times, including this short male I’ve engaged with and a middle aged, dark haired woman.
I’ve had a lot of issues with mail mix ups; things of that nature. I’ve sat and watched the line get really long, including elderly people who are literally clutching onto the table to hold themselves up, and the clerks just move as slow as can be– no quickness, no urgency, no efficiency… and a lot of personal talk… There’s nothing wrong with giving personal service but when a long line is quickly forming I just feel that it’s best to politely pick up the pace and give it your all. I work in customer service too, so this is an astute observation.
I do like my neighborhood mailman! He never leaves packages when I’m not there like some do, and he’s always nice.
It’s true they never, ever, ever, answer the phone. Can be slightly hard to find, but as a bonus, it’s not always as crowded as other locations.

I love this location! It’s almost tucked down in an area most don’t know about so it’s not super swamped like most. The employees here are actually friendly and very helpful!

The location is good. That’s about it! I have a po box and I received 3 letters around May of 2015. They were post marked from March of 2013!

No wonder USPS is in trouble. Consistently long waits and rude employees who change constantly. I have called several times and the phone just rings and rings and rings. They never answer the phone! Why bother to list the number on the USPS website. Fail!

Zowee, reading the negative reviews I had to double check that I was reviewing the same Grantville post office. I’ve been impressed with professional customer service at this location. During the Christmas rush they had a representative stationed at the automatic postage machine in the lobby. Therefore customers paying with credit cards could mail letters or small boxes and avoid the main line. The times I’ve used the main line I’ve also received exceptional customer service. Yes, at times this location can have long lines. I wonder if Grantville post office is held responsible for things outside their control. If a letter is mailed at Grantville but subsequently not delivered in a different location… is the issue Grantville or the US Postal Service? Some reviews state Grantville won’t answer their phones, or that calls which are picked up don’t receive adequate answers. I haven’t experienced these problems so I’ll say A-​OK!

This place is terrible. The line is always a mile long. Save your time and go to the UPS store up the road.

I agree that this is a terrible post office! I was notified that an attempted delivery was made to my address and a notice was left. Not true! I was home all day on the date of the stated delivery and NO ONE came to my door and knocked nor was a notice left. I have attempted to reschedule but the website will not allow my request to go through. Talking to anyone is a bust. I have called the 1800−275−8777 number in a attempt to reschedule. There is no one to speak to. It just gives me the same info about the attempted delivery. I have also called this post office and there is no one answering the phone and no info as to what to do. It just states the call did not go through. There is nothing wrong with my phone so it has to be them.
This issue has happened in the past. That time I did speak to someone who stated the package would be redilicered. Instead, the package was returned to sender. I was home that day as well.
I am going to request an alternate delivery through Amazon when I order something.

They helped me send a package first class on the automated mailer. No sign of package 3 weeks later AND THEY DONT PICK UP THEIR PHONES EVERRRRR.

Spoke to a Filipino (I too, am Filipino, so don’t trip) woman named Marilyn this morning. I HOPE YOU’RE READING THIS, MARILYN! What a rude b***h! I called to track down a package that was allegedly delivered to my mailbox but in fact, was not. This is the second time that I have not received a package that showed that it was delivered. I live in an apartment complex in the 92 124 zip code but this station is apparently our «home» station and would be handling my issue.
I called two days ago and spoke with a very nice lady who was very apologetic and understood that although my package showed that it was delivered, was not. She took my information and said that she would call me the next morning (yesterday). I didn’t receive that call.
I called this morning and spoke to Marilyn. First of all, she sounded very disorganized and put me on hold several times. She would ask for various pieces of information from me and each time I attempted to give it to her, she would say, «hold on». Why do you ask for information if you’re not prepared to receive it??? OMG… annoying! That wasn’t the worst part. After being placed on hold several times, she came back and took my address and the Tracking # for my package. She looked on her computer and said, «oh, it says it was delivered. Are you telling me that it wasn’t?» First of all, the tone was whack. I AM THE CUSTOMER. I don’t seek out having to deal with our US Postal Service if I don’t have to. This is not fun for me. I really resented her tone. That… and the fact that she kept telling me, «hold on». She was extremely unprofessional. Finally, she asked for my phone number. I paused for a second in case she needed to get something to write with. I then spoke slowly and gave her my number. She repeated it back to me and it was wrong. I repeated the number to her even slower since she had trouble getting it the first time and she said, «I got that part!» and rushed me along. I told her that she didn’t need to be rude and she said that she wasn’t. I told her that she was and asked if there was a supervisor I could speak to. She told me that she was the supervisor and that there was no one else who could assist me which is a bunch of B.S. At this point, I have ZERO confidence that my issue is going to be resolved without me having to pursue other avenues of customer relations with USPS.
As I said, I hope you are reading this, Marilyn! I am ashamed for you and the way that you handled (and I use that term loosely) my issue. Don’t forget that had it not been for the fact that the Postal Service lost or mis-​delivered my package, I would not have had the extreme displeasure of speaking with your rude ass this morning.
Have a nice day and maybe you might want to think about retiring soon. Customer service is NOT your strong suit.
AN EXTREMELY DISSATISFIED CUSTOMER

I agree with others in that the phone rings forever before anyone picks up. The location is a bit hidden but it is also not as busy. Tracy is the courier supervisor and I had the worst experience with her. She was somewhat friendly at first but then after I told her I had made a complaint her attitude changed. She didn’t want to help me and she didn’t want to call me back after she took my number and said she would call me back the same day.
To anyone that has a complaint about this post office or their employees you can call usps 800−275−8777 and make a complaint. It may take some time but at least there will be documentation of the problems.

Had my mail held for my vacation using the web based system. The accumulated mail was NOT delivered the day it was scheduled to resume despite the automated email telling me it would resume. No one answers the phone during business hours when I inquire where my mail is. Rings 20 times then it just hangs up.
Way to go Grantville Post Office. Must be nice to not have to give a shit about your customers… and last year my carrier from this office bent my daughter’s elementary school photos DESPITE the DO NOT BEND notice all over the envelope. When I did contact the «manager» i was told «we have a lot of new employees». Hogwash! I guess «new employees» cant READ.

This is my go to post office! It’s in a spot that’s a bit out of the way and hard to find at first, but it makes for less foot traffic. The staff here has always been friendly and helpful, and I’ve never had to wait more than 5 minutes in line :)

This location was difficult for me to find. Service was good, the clerk was friendly and helpful. However, there was a huge line. But what else can you expect from a post office?

As much as I hate going to the PO, I have to say this is the only location that doesn’t make me wanna go ‘postal’. If you go in the morning (9ish to 10ish) during the wk, you are sure to only find 2 or 3 others waiting in line. The employees are always very friendly and nice. I feel that they truly look for the ‘best’ price for customers. I paid $ 2.50 to ship a pkg to Corona, CA while the unfriendly postal annex employee with an attitude quoted me their best price of $ 6.60. Thank you unfriendly postal annex employee for inspiring me to make a trip to the PO.

They never seem to answer their phone! They attempt Sunday delivery to a business that is closed and then do not try to do a redilvery during the other six days the business is open.