Vector Moving and Storage

Worst company ever!!! Company was scheduled to come out and needed to get an item out today! I was promised! 3 men walked in and walked right out without my item! Never use these guys! Terrible customer service!

I hired Vector for a short distance move of a three bedroom house. I had most stuff packed, but I needed some help toward the end, so I hired them for some packing and all the moving. Three people came to pack (Matt, Tyree, and Ruben) and they did a nice job. Everything was wrapped up nicely and the guys were fast and polite. The next day Ruben and Tyree were back along with German to move everything to the new place. It was a long day of moving, but I think that was more due to the amount of stuff I have rather than the guys, as they were efficient and always moving. Overall, a very good experience, and the total cost for packing, loading, and unloading ended up being a little lower than what I had planned for, so that was a bonus too. Would use them again.

Vector did a great job on our long-​distance move last month. They were fast, careful and extremely responsive to our requests. There were no extra charges and we’re almost all unpacked with nothing broken! Great job!

They were great.
I was a little nervous because there were some companies that were charging 60% more. Typically you get what you pay for — but we were doing a short move (less than 10 miles away) and didn’t have a ton of stuff (moving from a small townhouse to a larger house) so we decided to risk it. I called ahead of time with some questions and had no problem getting the answers I wanted.
Glad we did. Spent significantly less for exactly what we wanted. Friendly, professional, and didn’t waste any time. They called when they headed out so we knew exactly when to expect them. No issues with loading or unloading. Would use them again.
(We found and booked them through Unpakt rather than calling directly, which I believe is a slightly different pricing system — but they were still the best price of the 10 — 15 other companies Unpakt listed.)
Maybe the price difference is that they’re local rather than a national chain? No idea. But we were pleased.

We had a great experience with Lanard, Lanard Jr., and German yesterday! They were extremely polite, friendly, and hard-​working. They are efficient and professional when wrapping, packing, and carrying our furniture. My brother has had many experiences with movers and he even mentioned how these guys were doing everything the best way. We were more than satisfied and would definitely recommend and use their service again.
Our home was a 3 story town home with furniture in Master, 2 guest rooms, kitchen, and living area and they packed it into our storage facility perfectly and carefully.
Thanks guys!

They were on time. Four men arrived just as we were told. The supervisor was outstanding and kept things moving at a good pace. Every man seemed experienced and conscientious. They gave us a good price with no unwanted surprise fees. They were careful, and nothing was damaged in the move. They were professional and polite. They checked with us and listened to concerns. Before they left they asked in everything was as we wanted in the new house after unloading. They relocated 2 items as I requested. They worked hard and got a huge job done very very quickly!
I have had many moves in my lifetime and this is bar none the best company we have ever hired. I highly recommend Vector with no reservations and would use them without hesitation in the future.

Adrian and Jesus did an awesome job! I totally recommend them for any move. They were super fast and took good care of all my stuff!

Quickly after posting this, the owner Arthur called me to have me explain what happened. This is the kind of customer service that I was hoping to get in the first place! He was caring, kind, and really listened. It was clear this situation was not up to par with what they stand for and he was very apologetic. I truly appreciate him taking the time to follow up with me and discount the priced based on my experience. I am going to give them another try solely based off of the owners true compassion. Thank you Arthur for correcting this problem!

This was our 1^st time using movers and we were not disappointed. Every moment from quote, scheduling & moving day was handled with the upmost professionalism. Our team was Ezequil, German & Lucio and they were rock stars! So kind, professional and fast! I would highly recommend Vector for your next moving day, you will be glad you did! Thank you guys for the superior customer service!

I had posted a rave review about these guys… Until we started looking around. There is an 8×5″ HOLE in the back of one of our nightstands, and the China cabinet is dented. They worked very hard, and it took them 12 hours — but They should have told us about the hole.

Frank and Omar are perfect! Their moving speed is very very fast! We are very satisfied with this moving service! We would recommend to our friends!!!

Adrian and Lanard did a great job! I’d recommend them! They were really fast, on time, and gave great customer service. They looked nice and professional in their company shirts unlike other movers that I’ve hired. It was a very productive day and I felt like I could trust them handling my stuff without being worried. They took great caution.

Amazing! Amazing! Amazing!
We had a move that was a little unusual. We moved into a brand new building that is still under construction in some places. Because of this we didn’t even get to see the apartment before move day and had no idea that it was 4 FLIGHTS OF STAIRS!
Eddie was really nice and professional when booking our reservation. No deposit was required and he reassured us that the movers would be on time and professional (we had had a very VERY bad experience with movers in the past, so we were a little gun shy). Lesson there was, don’t go with the cheapest company, they WILL rip you off. A fair wage for hard work, is the way to look at it.
The guys showed up 5 minutes early so we could do the paper work while they got their equipment all ready. They gave me a «not to exceed» time limit, which was a relief. All the paper work explained everything and our rights very clearly. They gave me a time of 3 – 5 hours, but thought it would be 3 – 4 based on the move being a one bedroom apartment to another one bedroom apartment.
Jimmy and Mikey, were super friendly, nice, young men. They didn’t make us feel weird about strangers touching our stuff. They also worked incredibly fast even while making pleasant conversation. They wrapped all of our furnishings with care, using ample plastic wrap and blankets for everything (no charge). The door jams always had protectors and the floors were protected as well.
Here’s where Jimmy and Mikey went above and beyond. Although both guys are slim, they are amazingly strong. They pretty much RAN our stuff up 4 flights of stairs without any trouble whatsoever. The way I saw them handling those stairs with some really heavy, awkward stuff was beyond impressive. We offered them water and soda at both locations which they politely refused initially because they didn’t want to slow down. Eventually they had to take some, after ascending and descending 4 flights of stair 20 or 30 times.
When it was all said and done, we came in at 4.75 hours. I have great respect for these two gentlemen who are VERY good at their jobs! They deserve a raise for sure!
The only thing I would have changed is, the wardrobe boxes were old and beaten down. One collapsed and we had to replace it (they had plenty). It wasn’t a big deal for us, but it made it difficult for the guys to transport and why make it harder?
Perfect Move. Thank you Vector Moving & Eddie. Special thanks to Jimmy & Mikey.

These guys are legit. We asked that they wrap up every thing because we’ve had scuffed furniture in the past, and they WRAPPED. IT. Everything in the truck stayed put the entire two day drive. Also, they dealt with an awkward parking situation with great humor. I would definitely use them again.

Frank and Omar made our move to Hillcrest so easy! They worked super hard given the narrow walkways and stairwells of my new apartment. They also were super professional and took extra precautions to not damage any of my furniture. They had great attitudes and were super flexible. I would definitely recommend Vector Moving!

We bought the Unilocal deal and hired Vector for a move in February. Their prices were competitive, the movers were cordial, the truck arrived ahead of schedule, and there were no hidden fees or charges.
Unfortunately, these movers were extremely S-​L-​O-​W, there was some furniture they didn’t put back together correctly and/​or lost hardware for, and they left pretty significant tire marks on our neighbors driveway.
Not the best first impression of us for our new neighbors…
Eventually we politely told the gentlemen we’ll just finish reassembling our furniture ourselves and asked that conclude their services.
Bottom line, I would not use this company again or recommend them.

These Guys showed up on time and gave us a heads up in the morning on their arrival. They worked quick and efficiently. Definitely recommend. Thanks Christian and Frank!

I didn’t like their customer service. They worked slow. I had some small concrete blocks, one of the guy was carrying one at a time, and I know they aren’t heavy because I carry two in each hand. He literally was carrying just one with two hands. When I called him out, he answered me back rudely saying: «I carry as much as I can».
I called his manager to complain but that didn’t change anything. The only thing I got was that they credit me for the 15 minutes over charge.
Will never hire them again.

Great team, professional and friendly. Adrian, Jesus and Alex all worked good together and were efficient with the time. I would use them again and would refer to others.
Chris

Edit: I originally gave this business 2 stars due to the issues of my original review found here:
I had to cut and paste it there because due to Unilocal’s policy I pretty much ran out of room to write an update due to my original review being so long-​winded. So now it’s there for those interested in reading it.
I am updating my review to four stars due to Vector’s customer service going above and beyond the call of duty customer service-​wise to amend the issues found in my original review. These days we kind of just accept that most businesses have shitty customer service, it’s become the «gold standard» ironically and it is what it is. We’re used to having to navigate an infuriating automated labyrinth of options just to speak to a human being on the other end that will listen to our issues.
So when a business actually shows that they give a damn by personally emailing you, apologizing for the issues and offering solutions, you get taken aback. I was taken aback and as I worked things out via email with the owner and customer service, I realized that even businesses (just like people in our lives, and ourselves) have those «off days.» That’s why you can read reviews of a business like Vector and see so many great reviews then find one like my original in the fray.
Regardless, I want my update to reflect my sheer gratitude of their great customer service because it’s fair, and it shows they give a damn by fixing the issues I had.
Thanks Vector Moving for rectifying the issues.