Vertical Horizon Real Estate & Property Management

When my daughter moved to Los Angeles, we needed to find a property manager for our San Diego townhome since we live in the San Francisco Bay area. After interviewing numerous companies and individuals, we hired Matt Capron of Vertical Horizon Realty. During the four years that Matt handled our property, he kept me informed of every detail, interviewed new tenants, brought in qualified trades people when repairs were necessary, copied me with all receipts, and made sure that the rent was deposited into our account in a timely manner. This year we put the property on the market through his company, Vertical Horizon Realty. Matt orchestrated upgrades to the property, offered advice on pricing based on comps, negotiated the sale, and sent all documents that needed my signature through an online service, thus eliminating the need for me to fly to San Diego. Selling a home is never easy, but Matt executed the sale with integrity, fairness, and good humor. I especially appreciated how quickly he responded to texts and emails and always provided a definitive answer to questions. Because he is also an attorney, Matt knows the law and abides by it. I heartily endorse Matt Capron and recommend his services for both property management and as a realtor. If I ever needed real estate assistance in the San Diego area again, Matt Capron would be my first call.

We moved from OC to San Diego in 2010 and rented several condos in Downtown and Matt Capron is absolutely the best property manager we have worked with since we moved to SD. Matt and his staff are very responsive and Matt has a great team of vendors that quickly respond to your issues. I googled plenty of property management companies and its very challenging to find a good one, most of them have horrible reviews. I would definitely recommend Vertical Horizon/​Matt to anyone who wants to work with someone who always responds promptly to your questions and is very fair and honest, you can’t go wrong with Vertical Horizon. Thank you Matt, we truly enjoyed having you as our property manager!

I’m a property owner who tends to loose sleep at night if things don’t go as planned. Matt has managed my properties for more than 3 years, and I have yet to worry about anything on those properties. Matt’s taken great care of our properties and protects our interests in such a way so that one tenant leaves and new tenant is acquired to move in. There’s hardly any down time during the turnover, and more importantly these episodes were transparent to us. We continued to receive rent checks without any disruption.
As a current event, Matt markets our property and acquires a new tenant for us within 2 weeks with higher rent than we expected!!! What more can a property owner ask for!!! I strongly recommend Matt to property owners, and you’ll benefit from his professionalism and expertise the same way as I’ve been.

Matt Capron was my property manager for a condo that I rented for over 2 years and he was always very polite and responsive.
During my lease, I encountered a few issues at the condo that required Matt’s attention. The first required a plumber to replace the wax seal for the toilet: Matt had a plumbing company contact me to set up an appointment and the issue was resolved. I remember the plumber mention that he had dealt with several property managers and the Matt Capron was one of the most responsive that he had encountered, which was the case as I have experienced. I also had one major issue that required me to temporarily relocate because of a leak from an upstairs unit. Matt coordinated all of the repairs and gave me the option to stay at a hotel (lodging would be paid) or with friends/​family (I would be compensated for every day that I was out of my unit); I decided to stay with friends since I have a cat. I was displaced for 12 days and I was compensated accordingly. That experience could have been so much worse considering the circumstances, but I felt that Matt and the owner truly took care of me.
Matt notified me in August of 2013 that the owner wanted to sell the condo, even though my lease was set to end January 31, 2014. Before the condo was listed, Matt consulted with me and provided the terms: I would get 24 hour notice for the showings, I would be given 30 days notice once the condo went into escrow, and I would be compensated 1 month’s rent once the condo was sold in order to compensate for the inconvenience of the showings. I agreed to the terms since I already had plans on moving at the end of my lease. Everything worked out in the end: Matt would notify me ahead of time for the showings, he had a lock-​box set up so I wasn’t required to be at the condo during the showings, the condo was sold, the new owners allowed me to complete my lease term, and I was compensated after the condo was sold.
Over the two years the Matt was my property manager, I encountered repairs that were out of his and the owner’s control, along with having the condo sold, but Matt was very responsive and had my best interest in mind. I was considering renting another property from Matt Capron because I had a good experience with him, but unfortunately he didn’t manage a property in the area that I was planning on moving to. Even during my search for a new rental in December 2013, Matt filled and sent out the renters verification form that was requested as a part of my rental application and emailed me a copy. I truly appreciated him as a property manager and I would conduct business with him again!

Everything written below is my opinion of the service I received while working with Matt Capron:
I hired Matt Capron as my real estate agent to sell my town home in La Jolla. It was absolutely the most horrific experience for me and my family! In my opinion, this guy looks out only for his own interests and absolutely will not protect the interests of his clients. I was not surprised at all to read in a previous review that Matt threatened to a lawsuit against the author of another negative review. I believe he was previously a contract lawyer in the past. It was my experience that once you enter into a contract with him, he has the attitude that he owns you. In my opinion, he is the type of person that neglects what’s moral and just and instead protects himself with the law. Just because something is lawful doesn’t mean it’s virtuous. Once I signed a contract with him, he went from charming and attentive to rude and neglectful. He claims to have done a great job for me by selling my house in 12 days. It was a seller’s market and anyone who sells a house knows that the seller does the dirty work (i.e. keeping the home spotless and show-​ready around the clock, making the home available for showing anytime a potential buy calls, ect). He posted OLD photos, photos from when I bought the town home, and didn’t bother to visit once after I signed a contract with him. When we received an offer, Matt had me drive to Kinkos, print the 28 page document, fill it out, initial and sign without any guidance, then sent me to buy a fax machine to fax the document to him! That fiasco was a bust once I remembered that you need a land line, which I didn’t have, to use a fax machine. The next solution was for me to mail the documents to him. To top it off, I had to pay out of pocket for these services. In my opinion, Matt also frequently misled me and left pertinent information out. For example, he took a 4% cut but verbally explained to me that he was splitting the 6% commission with the buyer’s agent. I believe his motives were clear in doing this; if a client knows that the buyer’s agent will only earn 2% then the cut Matt takes is now up for negotiation. Further, we are a military family and were in a peculiar situation in which we weren’t sure we were going to be moving but wanted to feel out the market and be prepared to sell once the move was confirmed. Matt understood our situation. He did not explain to me that once I accept an offer there is no backing out. Why would he? In my opinion, He wanted his commission and he wanted it fast. Maybe I was naïve for not knowing these things but this was my first experience selling a home. I had no idea the seller had no rights once the offer was accepted. We ended up not moving and couldn’t back out of the deal. Not without being sued anyway.
Finally, the texts and emails I received from Matt were horrifying and rude. I have a background in sales and account management. I would NEVER speak to a client the way Matt spoke to me, no matter how obnoxious the client is. But again, this appears to be Matt’s M.O.; he knows he owns you once you sign the contract.
Bottom line: It is in my opinion that Matt only cares about his bottom line, he hides behind the law, and has a broken moral compass. Spare yourself, do NOT do business with this guy!

I was referred to VHRE by a friend of mine who uses them. I met with Matt Capron and he assured me that he would handle EVERYTHING. He ran ads and interviewed renters for me… I was very particular because I did not want tenants that would party all the time and trash my hardwood floors. Matt found a perfect tenant!
I simply don’t want to sell my condo until it regains it’s value, I’d rather wait it out and rent the space out and hopefully it will gain value in the meantime. If you really want to have a property manager to really take care of things… Matt is your man, he is an all around good guy, seriously. I’m incredibly relieved!!! I am extremely happy with VHRE Real Estate & Property Management.
Highly recommended.

avoid!!! see Unilocal reviews below
please feel free to private message me for details.

I am extremely happy with VHRE Real Estate & Property Management. I was referred to them by a friend of mine who uses them. I needed a property manager to take care of my condo downtown, and I initially planned to do everything myself, but I simply don’t have the time. I met with Matt at VHRE and he told me that he’d take care of everything from start to finish. He ran ads and interviewed renters for me… I was very particular because I did not want troublesome tenants that would cause damage to my unit. Matt found me an ideal tenant and was in constant communication during the entire process. Matt is a pleasure to deal with and it meant a lot that he listened to my needs. VHRE is highly recommended. As good as it gets!

When other companies would not even meet with me to view my 2 bd/​2ba Downtown condo w/​bay view, Matt answered the call — he came over, viewed the unit, recommended an amount to charge for rent and had it listed within 2 hours of first meeting him. Thereafter, he had the place rented within 2 weeks after numerous showings. He was so efficient and upfront that when my sister needed a property manager (because her current mgmt company showed it less than 5 times in one month), I recommended Matt. Within an hour of signing their contract, he had prospective tenants viewing her condo. He had it rented with in a week or so. I highly recommend Matt, especially Downtown where he works and lives.

Matt is an awesome property manager. He found me a great unit in the Little Italy area, just what I was looking for and more. The rental process with him is easy and he works with you to make sure you are satisfied. No pressure, just great service. Great property manager!

Matt helped me buy my first home, a short sale, in only a short few months. I told him what I was looking for and he found it, a nd I love it! Not only did he help me find it by sending me the listings by email, but the fact that he is also a lawyer helped as we negotiated to get the best deal. He is a detail oriented guy and I will use him again when I move from my ‘first home’ to my ‘dream home’!! :)

Matt is a wonderful Realtor! He stuck by us on a long 1+ year search for that «perfect home» (read: we’re very picky!). He was always flexible about showing us homes when it worked for our schedule and when it came down to the one we wanted, he was on it! He did everything in his power to seal that deal for us and get us in to our dream home. He was thorough with all the paperwork and helped explain some of the legal language that boggs down a home purchase and we always felt like he had our back. PLUS, I was renting out our old condo as part of this move and he was super helpful in getting that task taken care of too! The guy knows his stuff! I highly recommend using Matt for either selling, buying, or renting your San Diego home!

Matt Capron is a great real estate agent. He is a one stop shop for all your San Diego real estate needs. His tenacity and go getter attitude will position you when you need it most-​placing offers. He is very knowledgeable and has been in every building and neighborhood in San Diego. His law degree helps too. Happy hunting and selling.