Vintage Design

Summary: installed carpet incorrectly, only available solution was to redo the carpet (no refunding available), carpet was redone but they left our house a mess.
Full story:
My wife and I just purchased a new house in Carlsbad, build by Lennar who partnered with Vintage Design to monopolize all flooring that could be installed by the builder. Translation: Vintage can charge whatever they want for upgrades and the only other option is to have them install the «free» carpet/​tile and rip it out after you move in only to have another company come install your upgraded flooring (which by the way, will save you thousands).
My wife and I have a dog and a baby so figured why not keep the «free» stuff and get our use out of it before we upgrade to something like hardwood later down the road. The «free» stuff was nice enough anyway.
Move in day we noticed that the carpet was laid incorrectly in our master bedroom, a very large section was laid the wrong direction, which makes it look like one side is brown and the other side is tan… not pretty. We informed them of this mistake and they said the only option was to replace the ENTIRE upstairs carpet. If they only replaced the bedroom there’s a chance the roll they had that day would be slightly different than the rolls used the first time, so they wanted it all to match. I like the idea of it matching correctly, but you have to understand that when you move you just spent HOURS arranging furniture and getting things just right and now they’re going to need to move it all. I asked if we could just take a refund check and live with the defect for the time being, they said no.
So fast forward to yesterday and they did the whole upstairs in one day, but left a whirlwind of mess behind. They left a bag of nails on the window sill, staples on the ground, bits of carpet trash all over, and moved our stuff all over the place. Didn’t put the ping pong table back, didn’t put speakers back where they were, moved everything in our closets around and didn’t put them back, moved half of our daughters stuffed animals into another room and left them there, and for some creepy reason they went into our master closet and left stuff in there too. They even moved a pair of my jeans and some tennis sweat bands from the floor in our master closet to the loft… very weird stuff.
These guys are just a headache. They screw up the job, try to fix it and leave us with hours of reorganizing everything back to where it was.
Avoid them.

We have been working with Amber at Vintage Design over the last few months for new home construction. She has been a wonderful person to work with and always has good ideas. She’s helped me think of things I hadn’t before, and just been great. Although the design showroom has been under construction, the staff has done a nice job of displaying all options available to us. From the minute you walk in the door of the design center, you’re greeted with cheerful ladies, and even snacks and drinks! I’d recommend the business to anyone working on putting their home together.