Wells Fargo Bank

Opened 2 business accounts, 1 personal checking. The process was time consuming and produced multiple errors. All of our personal information was asked for in a crowed waiting area while strangers listened in. After a second visit to the bank, I returned to the office to find that account numbers were mixed up and I needed to visit their office a third time. The manager’s desk is covered in stuffed animals and other toys/​novelties which I found to be unprofessional for a branch manager. In fact, in 30 years of small business banking I hadn’t seen that before. So, what to do? Continue on with the constant visits to the branch? Go to another bank after all the time I’ve spent? I am so frustrated.

I went on Friday the 13^th, mind you the irony.
First off, I need to get dollars converted to pesos. My nearest bank forwarded me here because they doing foreign exchange at this location. Why in the hell didn’t they tell me foreign exchange is only til 4? I came in at 5:30 they day before –_​_​_​_​_​–
Anyways, I come in & their foreign exchange teller ANA is busy with a client so she tells me to sit down & that she’d assist me afterwards. She takes FOREVER with this person. I sit there for 25mins then she takes a client in line. Then she takes her second client in line. Clearly she forgot about me and I was somewhat on a time restriction. So I got up & said «thank you for wasting my time. Your boss will hear from me!» & I left.
Save yourself the time & go somewhere else. This place only has two stars as of now. And this is exactly why.

Scott is the bomb! I had an issue that could not be resolved in store a while back. He took my info. And with my permission called several days later, leaving a message to say he got everything resolved.
Service at this bank is ALWAYS friendly and solution oriented. It’s this level of customer service that keeps me from switching to other options out there.

The gentleman that helped me on Friday, March ¹³⁄₂₀₁₅ was extremely helpful. He read my interest well in services I previously had no idea WF offered yet didn’t take it as an invitation to turn into a car salesman. Well done sir, and well done WF. This is out of character by the way as I am not a big fan of big banks.

Okay this bank SUCKS!!! DO NOT OPEN AN ACCOUNT AT WELLS FARGO. KEEP YOU’R MONEY TO YOURSELF. First of all I went to use my card at Home Depot and it was denied. So I used cash for that transaction. I had just used my card at a nother store for a $ 100.00 purchase it was fine that was about two hours before Home Depot. I knew I had at lease $ 600.00 in my account. I know how much money I use. Anyways as soon as I came out of Home Depot, I walked to the bank since it’s in the same shoping center as Home Depot (Sports Arena Location). So I went on the customer computer they have in the bank and saw that there was an unotherize charge for $ 563.85, thats when I told them this and that I wanted to stop payment on it. They told me theres nothing they could do. Since the payment was pending it had to go through. Before they could do anything. Meanwhile I’m ass out on my money. So a week later still the dumass at the bank hasn’t done not a dam thing. Then I told Him that I’ll be back at 5:30 and He said but I go home at 5:45 dont have time. WOW I seen better customer service in a 3^rd world country. so then I told him I’ll be back tuesday then the punk said I dont work that day. I’m thinking why did the manager get this guy to help me (or not). They suck. DO NOT OPEN AN ACCOUNT AT WELLS FARGO. If you want to keep you’r money. DO NOT OPEN AN ACCOUNT AT WELLS FARGO!!!

I was expecting bad customer service and anger enough to inform the manager but they were so nice. They opened the door for me and greeted me. Everyone had a big smile on their face and they went out of their way to say goodbye.

Hey bitchy old lady teller. Thanks for making me never want to return to this Wells Fargo Branch again.

You can NOT trust this bank. I had an overdrawn account before. As a UCSD student, it happens. I didn’t get financial aid in the summer, so I was in a mess. I kept communication with Wells Fargo and asked them if it was alright that the account stays like that until my financial aid award is sent to me on September 21^st. They said okay.
My account was closed. Okay that’s fine, I can take responsibility for that. Let me pay the amount and get things squared. They told me that if I paid it, they’ll let me open an Opportunities checking Account. I did that, they gave me checks and sent me on my way. They told me to use the checks as much as I want, it’s my money after all. I wrote a check for rent, credit card payments, bills, expenses. All of them bounced and I found out Wells Fargo closed my account in the beginning of October. They mailed me personal checks, a statement showing the money I deposited, ALL while my account was closed. So I had no idea, just wrote out 5 checks and set up my bills for auto pay. now I’m up to my neck in returned fees/​checks and the bank said they won’t refund me my fees!
Plus, they waited until the 12^th to mail me my funds and they won’t be here until today or tomorrow! Two weeks after you close my account, you decide to mail me my check? This has to be against some kind of law.

TERRIBLE! Bank manager made me cry and tell me not to ’ make a scene”! What kind of bank is that?
So I was trying to wire some money and asked them whether they can waive the wire fee (my old bank does). They answered «No» very rudely like I am cheap or something. I was upset because of their attitude not the money. And then the bank manager Peter came out and said some very rude words and made me cry (but I did not yell or did anything else). Instead of «I am sorry», the best line of him came out: «Madam, please control yourself and don’t make a scene here». What? what kind of manager you are to say this to a customer?

i honestly do not know where to start from… this bank, in general, doesn’t provide good customer service and especially doesn’t have any «human» employees, that only care about opening accounts, and not about asking how is your day going. my story is a long and pretty personal one, and that is why i won’t share it. but all of you must know, that wells fargo is the worst bank you could ever put your money in.

today i went in to cash my check and the teller informed me i was overdrawn. this was pretty shocking to me as i only use this account to deposit money i’m saving for things and hadn’t withdrawn any money. i told her that i hadn’t withdrawn any money, check the history, and that i hadn’t even received a debit card from them. (issues with my apartment complex. they don’t like to give me my mail). she kept insisting that maybe i had withdrawn money and saying that there was no record of any deposits. ever. i pointed out that in order to open the account in the first place i would have had to deposit money. she continued to give me a hard time, but eventually got a hold of the guy who opened my account in the first place.
after about 15 – 20 minutes of waiting, i sat down with him and explained the situation. he also gave me a hard time at first, but then said «ok, i’ll take off these charges». uh. ok. but where did my $ 150 go? he called some people, typed in some things and in the end there was no solution until my boyfriend managed to find one of the deposit receipts. they credited me for my $ 100 but said there was nothing they could do until i found the one for $ 50.
thankfully my boyfriend found the one for $ 50 in my bedroom and promptly showed it to them. the missing money will be credited to my account in 5 – 7 business days.
this wasn’t a matter of fraud or any error on my part. i shouldn’t have been given such a hard time or treated with this «sorry! nothing we can do!» attitude. their system erred on two different occasions, weeks apart, and if i hadn’t been lucky enough to find the receipts i would be out $ 150 right now. what kind of retarded bullshit is that?