White Cap

I came in here looking for something specific. It’s in their catalog but since it’s apparel I wanted to try it on rather than just guess. It’s not a cheap item and I’m kind of in between sizes. After looking in the appropriate department I inquired at the desk and we told to «Go look over there» where I just was. Grrrrr! When I informed them that I was just over there the girl behind the counter acted like she was doing he the biggest favor ever by looking it up on the computer and was informed that the El Cajon location had what I was looking for. I asked what could be done since that was the way wrong direction for me. She replied with… «Well, you could drive to El Cajon» and went about her business. Meanwhile the other four people at the counter paid ZERO attention to what was happening. I waited a couple minutes to see if we were done… It turns out we were done and I will never use White Cap for anything again and I’ll make sure my company doesn’t either.
This experience comes after being ignored at one other location and driving to another listed on the website that turned out to be a closed location and empty building.
Screw you White Cap!

I bought flooring supplies from this store in carlsbad. Like a bad dream trying to get information. Now I took back a bit of the supplies I needed, which I had paid cash. Long story short I’ve been waiting over 5 weeks for my money back after many different tales from both the store and corporate. Plus my fault, but I found this product cheaper (about 30%) after the fact. A few good persons, but overall not a customer friendly place!

You can find home project supplies here that you won’t find at Home Depot or Lowe’s, it is however set up for the pro’s and the staff is not as helpful. If you know what you are looking for and how to use it, this is a great place to find your supplies. If you are a first-​time DIYer be patient because they are not going to go out of their way to help.
We were doing out floors recently and found the products we wanted online and they sent us to White Cap. We bought the supplies but then we found a different vendor that was AMAZING, and so we took everything back to White Cap.
The warehouse is HUGE and parking is a bitch so again, be patient. :)

Great selection of tools and building materials for those that are in the trades. Parking can be tough in the morning. Their prices are ok, a tad bit higher than Home Depot.
I think the free popcorn and soda fountain is way cool.