Arrow Animal Hospital

We have been taking our pets (cats and dogs), to Arrow Animal Hospital for over 30 years, for exams, inoculations, treatments, surgeries, and boarding. Dr. Patel and his entire staff have always been very courteous, knowledgable, and extremely competent. The prices are comparable to those of other animal hospitals in the area, and we have always been well informed of the procedures and costs up front. Our pets have thrived under the care of everyone at Arrow Animal Hospital, and we highly recommend this company.

Worst vet experience of my life. Dr. Patel was short, curt, and rude. Zero bedside manner. I took my dog in because she has a large fatty tissue which needs to be removed. She had one a few years ago which was removed, and it came back. It never caused a problem with her, and for the longest time I didn’t have a job or a ton of extra money, so knowing it wasn’t hindering her movement or causing her pain, I chose to forego the tumor removal until I had the money.
Now I have some money, and CareCredit, so I can afford to get her tumor removed. Also, her teeth are quite bad. Yes, I probably should have brought her in to get her teeth cleaned before, however my thought process was knowing she would need to be anesthetized for both the tumor removal and the teeth cleaning, I would have both done at the same time.
I went in today and Dr. Patel was brusque the entire time. He made several negatory comments about her weight loss — she dropped .8 pounds. That’s it. She’s 9 or 10 years old — are dogs really supposed to be gaining weight at this age?
He then took a rectal temperature and then asked, «Who bathes her? Her anal glands need emptying». I’ve never seen my dog «scoot» or itch around that area. I had no idea whether or not she needed to have her anal glands emptied! He just frowned at me when I told her I bathed her on a regular basis. Of course, today, her coat seemed gross because she had been outside playing in the yard all day.
He was extremely dismissive about her teeth — mentioning they were really bad and that «she will probably lose teeth». Yes, I know they are bad. My dog was a rescue dog — she has always had really bad teeth. But I have loved her regardless — doggy breath and all.
He did a cytology in house and came back and said it looked like cancer even though his first attempt at getting a sample didn’t produce enough for his slides, but he was sure it was cancer. He took a second larger sample, went and examined it, came back and said he wanted to send the cytology out to a lab to be looked at.
He said he it could be a nerve sheath tumor and because of the size of the tumor, he said he would probably recommend radiation. I can’t afford radiation. Not even remotely. I inquired about surgery — could he remove the tumor? I wasn’t concerned about recurrence at this point — I just wanted the tumor gone, and for my dog’s teeth to be cleaned.
At this point, the Dr. Patel started telling me he didn’t feel surgery was possible because the tumor was «huge» (he kept saying this repeatedly along with giving me negative looks). He then proceeded to tell me the tumor was large and he was afraid it would be too close/​wrapped around the bone. He was dismissive about the thought/​possibility of performing surgery.
I have never been made to feel so bad about myself as a pet owner. Crissy gets walks almost every day, and she gets to run around in the backyard every day at the least. She gets treats, and love, and car rides, and taken on road trips. She gets to go to the park to run around off leash. She gets bathed in oatmeal shampoo and even gets her nails done.
Yet, Dr. Patel was determined my dog was beyond hope. The entire time, the veterinary assistant was saying nice things to Crissy, telling her she was a good dog — almost as if she had to make up for the lack of social skills of Dr. Patel.
I get it, Dr. Patel is Indian, and I am fully aware of cultural differences. I also understand it is normal (and albeit healthy) for Doctors to have an emotional detachment to their patients. But wow, I have never met a Veterinarian who seemed so void of emotion before.
I am still awaiting my cytology results, and will know more in a few days. I am not writing this review because I am upset about my dog possibly having cancer. While I am emotionally wrecked, it has not influenced my review. This review is strictly objective based upon Dr. Patel’s interaction with myself.

Brought my dog here after he got attacked my an other dog. The staff is rude and all they care about is getting payment.

I have been coming here since they were in the original building, the trailer and now this new building and they sure have changed. I have a kind service dog that they require me
To tranquilize before I take her in to be groomed… No other place asks me to do this and the same day I said no and took
My dog somewhere else I only heard how good she was with them. Like I said I have been going there a long time and it saddens me I have to take my dogs to a new vet. They need to get rid of the old workers who don’t seem to care about the animals and hire some eager people who want to actually help.

This place is MONEY driven! Also, the Indian lady in the front is incredibly rude and curt, but of course when she is answering phone calls and accepting payments she throws on the fake nice act. Save your money and go to a veterinary office that cares about your pet just as much as you do! This place deserves 0 stars in my opinion!

Very polite and helpful. The doctor is the pet whisper, just by touching my dog he knows what is wrong with her many times already. I have a hard time trusting vets, but with this hospital I am very satisfied and will keep taking my little baby there.
Thank you Arrow Animal Hospital!

Finding a vet let alone finding a vet knowing the art of ear cropping is hard to find these days. I found Patel back in 2005 when I got my first Great Dane Brutus he was 3 months old I wasn’t going to crop his ears when I first got him but I had so many uneducated people saying he was a Dalmatian cause of his coloring and I was getting very irritated about that so I called around for ear cropping and after searching I found Dr. Patel. Brutus was going on 4 months old when I made the consultation for the procedure at this point I wasn’t even sure if it was possible cause of his age I heard so many people say you cant do it past 10 weeks cause of the cartilage in the ears start to harden and the ears wont stand which was a big concern of mine. So the day for the consultation comes and Dr. Patel takes out a book with photos of all these beautiful dogs he has cropped esp. Great Danes and re-​crops he has done on dogs that had messed up crops from other places. He told me that Brutus’ cartilage was still soft enough for his ears to be done if I wanted still. I had the procedure done on him and everything went great I got pain meds. and antibiotics for him, he was up playing a few hours after I picked him up knocking his head on things and it didnt phase him one bit.
I got another Dane but this one was a show dog the breeder was going to have him cropped but she was in another state and I just wasn’t sure if I was going to like the style of crop so I told her that I had a vet that would crop him and so Dr. Patel cropped my show Dane and the length and style were perfect for how big he was going to be at maturity.

Ya know, I just read the reviews for Arrow Animal Hospital and I couldn’t believe that someone would give Dr. Patel and his staff only 2 stars. Obviously those long time clients know better, hence the overall rating of 4 stars.
I know it can be financially devastating when you have a pet who needs monthly medication but I have always been of the mind that the quality of care always outweighs any added expense, and the quality of care that my pets receive with Dr. Patel and his entire staff is one of excellence. That one poor review highlights the complete opposite of how the entire office communicates with their patient’s owners and the level of care that I have experienced with Arrow Animal hospital over the last 8 years. Also, just a side note… buying cheap drugs online will not come with a vet who will monitor the drugs that you are giving your pet monthly! UGH! Grow a braincell.
I left my previous vet of 12 years because they told me to go to Dr. Patel one evening when I came home from work and noticed one of my dogs had a laceration which tore through her entire muscle of her upper thigh region. Dr. Patel’s office was open until 7PM and my current vet was going to be closing within 45 minutes. At the time, I was offended (I guess I understand now) that they would not see me as I was only 15 minutes away and I knew them and they knew my dog. Well, their loss was certainly my gain! Not only did I find Dr. Patel to be an excellent vet but he is so very honest as well. Whenever I need a quote on a procedure for one of my dogs (which sadly, I have had to get, even on my first experience with him), they are within $ 10.00 of the quote originally given and they are generally less than what they quoted. Hey, $ 10.00 is $ 10.00 :) He also knows his strengths and weaknesses and is not afraid to tell you he needs a second opinion. That is amazing.
As far as their staff, I could name them all but then this would probably get filtered (and it probably will anyway)…they are absolutely great! Poor, poor Arturo (okay…I am going to name them… not like it’s hard, their pictures are all on their website!)…he gets a workout every time I bring in Mabel! She bucks like a bronco and he honestly takes it in stride. He is a real trooper… and Lynette. well, she too has had her run-​ins with Mabel who excreted her anal glands during a simple trimming of her nails… poor, poor Lynette. I’m so sorry you all have to put up with my crazy dog! I think it took all 4 of us holding her down when she had a hot spot on her face and Dr. Patel had to shave her head… Kalish, Arturo, Lynette and myself all holding her down for some simple procedure that would make her feel infinitely better. OOOOOH NOOO. She had to be the crazy mutt that we have all grown to love (well, maybe in their cases, tolerate). Thank God Winston makes up for it by being a complete gentleman during his exams. As for Kailish, she is always so very nice, patient and completely professional. They all have a great sense of humor and I appreciate that as well especially when you have just heard some precarious news about your loved one… upbeat and hopeful is always what I am looking for and I always get that at Arrow Animal Hospital.
I love Arrow Animal Hospital!!!

My dogs have been Dr. Patel’s patients since he started practice in1986. He has treated them for all types of problems and his diagnosis is always correct. He does not take short cuts and is always looking out for the best interest of his patients. He is always calm and explains options. His staff is great… Lynette it the best! They work hard to make sure our visits are pleasant for routine visits and sympathetic when the visit has been serious. Thank you Dr. Patel and Lynette for years of excellence.

Dr. Patel is a very good doctor. I do not doubt his ability or that he cares for all animals that come through his door. We were more than happy to stay with his practice and higher prices to ensure the best care for our dog, but his staff is terrible.
Our princess requires daily medication for over two years now. Recently we found cheaper places to get the medication. When we tried to order from the other price, the nice Indian lady at this practice said that they cannot fax the subscription to anywhere else, but will price match the competitor. Cool.
When it came time to re-​order the pills:
First call — receptionist informs us that the Indian lady is in the back and will call us back.
Second call (since we never got a call back) — we talked to another receptionist who informs us that the Indian lady is actually on vacation and out for the rest of the week. When we first mentioned price matching, she said yes they did that. But when we mentioned the website we went to and how much it costs, her response was, «Oh nooo, we won’t go that low.» I guess she doesn’t really understands what the term «price matching» means. She informs us that they are terribly busy and requested us to call them back at 2pm.
Third call — yes they will price match the website and we can pick it up.
Since she requires a medication refill every month, do we actually want to go through this every month?
Our answer is obviously, No, we found another doctor who gave our princess a full, thorough checkup but more importantly, whose practice is happy to fax the medication subscription.