Dollar Rent A Car

My experience with dollar was really awful. They too aggressively tried to sell insurance I didn’t need and failed to honor the contracted rate. I made the mistake of Renton from them twice, thinking the problems were just random error the first time. But they did the same thing the second!

If you want to waste at least 1 – 2 hours of your life this is the place to rent a car. Horrible customer service and understaffed. You should also be cognizant of their $ 15.00 administrative fee on every toll you go thru. New meaning to the term Highway Robbery!.In their defense the fee is written in small letters in the lease agreement which i’M sure you all read! Neil S

On Friday 8÷8÷2015 at 2pm the line to pick up a reserved rental car was 2.5 hours. No kidding! The three overworked counter persons did their best but no additional help arrived. Kids were crying, hallways were blocked by the lines. Once I got to the front I was told my reservation was cancelled as I was too late! Fortunately the counter person was able to reinstate. In hindsight I should have rented at an off airport site, taken a cab to that location. Never again Dollar at SFO
I even called the corporate office & was told they were off site & there was nothing they could do.

Is half a star possible?
Is putting someone’s life at risk with a car should not have been allowed on the road a good way to start a review?
So I rent from the airport for a scheduled one-​way drive to San Diego from SF.
Requesting a compact (not economy) car, I am presented with the Chevy Spark, a shoebox «EVO». I should have refused to take it. At the time I did not know it was electric, so I took it.
2.4 miles later — while on a busy freeway heading home — the car begins to slow down a bit and the dashboard tells me that the car is powering down.
Being in the lane next to the fast lane, and noticing the car is now down to 45 mph, I try to make it over to the fast lane shoulder. There is a jerk in the car next to me in the fast lane that is pacing me for some reason. He eventually speeds up and I very slowly (by now, 20 mph) make it to the shoulder, where the car dies. If I had not made it the car would have left me stranded in the fast lane, around a blind curve. The next car coming around that curve would not have had a chance to brake or safely swerve out of the way, so there would have been a very likely massive multi-​car accident.
After calling at least two of the Dollar phone numbers, I get someone to send a tow truck and take me back to the airport. They give me another car. Two hours later than expected my family is on the road.
Upon arriving in SD, I return the car, going into the office to make sure they understand my displeasure with the experience.
I am offered a 10% coupon on my next rental. I refuse it. I would have preferred no offer over a 10% coupon.
The desk guy — baffled that I was given an EVO car in the first place — gets his manager, who takes 20% off my rental, also mentions that I should never have been given the ironically-​named Spark, and that it is «just for show.»
He also chastises me for not having chosen the roadside assistance coverage, inferring that I got a break by not having to pay for the tow.
If there was ever a chance I would have rented from Dollar again, that moment sealed it. I will never again rent from Dollar. I rented with them for over 20 years, but it is now over.

The lady served me very good attitude and nice. But the company is so disgusting. They overcharged me after I returned the car few days later. The price was totally higher than the receipt I got after I returned the car. I just rent for one day, and they overcharged me $ 30 dollars. The customers services call are hard to contact. Never rent a car from them again.