1190 Mission at Trinity Place

Currently living at 1190, and I definitely enjoy living here. While my boyfriend and I are pretty easy tenants, we had a situation where our fridge stopped working. Within 24 hours, Ron, one of the maintenance men, came and replaced it!
Kevin, our leasing manager, is always ready to answer any questions we have via email, and the front desk greets me every morning with a «good morning!» and ends my day with «have a nice night!»
The cost of living there is pretty reasonable for a modern SF apartment. The only con is that the construction starts pretty early, but they actually fixed the scheduling to make it easier for current tenants :)
Overall– loved living there and will miss that place.

I checked out this building a while ago coz the «mission» area wAs/​has been so popular, I had to check it out lol. The staff here have been very friendly. The units are very spacious and were priced reasonably (SF price).
Pros: location/​convenience/​if you work downtown/​twitter, you can walk to work/​muni/​Bart is also walking distance/​lots of nearby restaurants (my favourite Vietnamese food)
Cons: lots of new constructions are being built and your city view (the units that have city views) will be blocked (for sure). The neighborhood is… (Do some reSearch before you invest). Negotiate if you do decide to buy a unit here.

At least one laundry machine per floor is always broken, and there are only two per floor. This makes doing laundry very frustrating and the building does nothing to remedy the situation. Luxury building using the same old machines I had in college…

Recently moved in to the building with the help of kevin Harris. He is wonderful! I was originally going to moved into another building, but after talking with kevin I decided to make a change and move here. So far so good! I love the building and the modern look and feel. It has everything that I could want. I couldn’t be happier with my decision.

I rented here after I read a few negative reviews about 1190 Mission. I was informed about the pros/​cons of living here by both the staff and the internet and I’m very happy. I’ll sum them up here:
The Good: the apartments are amazing, gorgeous, and modern
The Bad: constuction starts early
One review says that the mail room is insecure and package-​delivery people aren’t allowed up to rooms. That is not the case anymore.
Anyways, my move-​in was very organized and the staff was extremely helpful. I’ve been here a month and I’m enjoying living here a lot.

Love this place. Brand new building with modern interiors/​design, would describe as upscale. Location is perfect – smack dab in the middle of the city and on the same block as Civic Center BART, which is also a MUNI hub. Makes it extremely easy to go anywhere: downtown, Mission, the Haight, etc. The building is always kept very clean and anything that needs to be addressed is addressed promptly.
Kevin Harris is our property supervisor/​leasing agent and he has been awesome from the start. Super helpful and genuine, not fake or rushed or trying to upsell us or anything. Friendly dude with a sense of humor who is very attentive to any requests, although I’ll admit everything has gone smoothly since we moved in 9 or so months ago, so not much to report or request to/​from him anyway!
All in all, really great place. I will say the neighborhood is still a weee bit rough in some parts, but that’s what happens when you get caught riding this weird gentrification wave I suppose…

Lived here for two years, there is high turnover in office staff and resolution is nearly impossible for any issues. The area is up and coming, being a woman I would never walk home alone nor do I recommend it. One block away you will positively see drug deals and my boyfriend nicknamed our block turd alley given all the human feces on the sidewalk.
The price of laundry went up to $ 2.75 and you will have to dry all cloths twice given the poor quality of the machines. In addition, they began charging an additional $ 60 – 75 for building utilities and sewage.
Having just moved out they just sent me a notice that I owe an additional $ 200 and they will be keeping my entire my deposit. I read the reviews others had given and though no way it cant be that bad… it is.
Given all the new apartments being built in SOMA I would suggest 1190 Mission to be a last resort as you will have rent increases of at least 20% YOY (with the monthly charges and continual spikes where ever possible, its nearly impossible to know your fixed cost), its not the safest, the front desk does not sign for packages and you can forget about having anyone in the office help you with resolution to any issue. When I first moved in my rent was $ 1,900 when I left it was $ 2,865 — RENTER BEWARE!

I’m moving out in two days and this is just my initial feedback after living here for 2 years. Stay tuned for an update after I’m told how much of my security deposit I’ll be getting back. I’ve heard this part of the moving out process is a bit sketchy.
Awesome pro: Kevin in the leasing office and Liz at the front desk are both *amazing*. You couldn’t find two more caring, kind people if you tried. They go out of their way to be helpful and genuinely do want to help in any ways they can. I wish I could rate this place higher if not only because they are so wonderful.
Cons:
— THE CONSTRUCTION NOISE IS UNBEARABLE, and the noise levels in the last 6 months have gotten to the point where I can’t leave my windows open, work at home during the day or come home before 6pm without wanting to go completely crazy. It quite literally sounds like someone is using a hammer to bang on pots and pans 2 inches away from your ear. This alone made me want to move ASAP.
— Always new people in the leasing office and at the front desk. A recent guy at the front desk repeatedly tried asking me to buy him Starbucks when I went at 6am every day and made me feel incredibly uncomfortable every time he’d make comments about «seeing me in the elevator» and pointing out strange things about my daily routines.
— I’ve heard stories and read online that a big part of the two trinity buildings have rent-​controlled units that aren’t disclosed when you start the rental process and pick a unit. This seems pretty damn shady and something I would have appreciated more information about when choosing my apartment. The normal prices are insane.
— My rent went up almost $ 300 after 1 year and it’s scheduled to go up over another $ 200 this time if I were staying. For a small unit with cheap appliances, no laundry machine in-​unit and no way for deliveries to come to my door or guests to be let up — no thank you.
— The ground outside is sometimes covered with needles, drug paraphernalia and, sometimes, human «waste». No joke.
— I received a bill for over $ 500 for «utilities» that hadn’t been paid in months and was told that my account could go to collections if it was not paid at once. Here’s the kicker: I had absolutely no idea these bills even existed. Apparently I was «sent» notices and just so happened to miss every single one of them for months. I was beyond furious about this and, even though it was their fault, I still was stuck with this wonderful surprise bill.
Update: I did get almost my entire deposit back and the final statement was easy to understand and exactly what Kevin told me to expect. As always, he was super helpful. Moving out was totally painless.

DO NOT MOVE HERE. This building is the typical trap apartment that you move to when you are new to the city and don’t know any better.
What you should know:
— The landlords are thieves and will try to rip you off at every opportunity. Without any warning, they would send us bills for the basics like maintenance fees for ‘taking out the trash’. Aren’t these things supposed to covered in the extremely overpriced rents?
— The location is extremely dangerous. Be ready to be robbed and harassed when you walk down the street. Don’t even think about opening those lovely windows because all you will hear is the sound of crazy people screaming at you
— The people who live in the building are weird. Tons of drug use in the building. We once even saw the Police come up and arrest someone.
— Cheap and crappy construction: This building went up in a hurry and the architects are morons. We had the Jr. 1 bedroom, and the alcove for the bed would barely fit a Queen sized bed. Just bad design all around. Cheap materials in the bathroom always gave the appearance that they were dirty.
— The building is sketchy– there was recently a huge fire on the 4^th floor of the building that caused some major damage to that floor and the mailroom. They did not even bother informing residents or taking any precautions to ensure something like that wouldn’t happen again. They just tried to sweep it under the rug.

New to the city and moved in back in Dec of 2015. Centrally located near the BART/​Muni.
Looking for a new place we extremely stressful, but my interaction with the staff, Kevin Harris, has been wonderful. Kevin was able to answer all my questions and help with my difficult move across the country.
I know that a lot of people complain about the construction, but I can’t hear a thing since I’m on the other side of the building.
Overall I’ve had a good experience here and am glad to call it home.

I lived at Trinity from ³⁄₂₀₁₅ to ³⁄₂₀₁₆ and the experience was quite positive.
On the good:
1. The large windows were the deal-​closer. Its a beautiful view all the way out to the Bay.
2. The staff were lovely. Liz at the front desk is a star who kept going out of her way to help me!
3. The place was always clean and bright
On the bad:
1. Overall the neighborhood is a touch sketchy. You’ve got two marijuana dispensary’s within 1 block, I think 4 shelters, and a bunch of other less than savory spots in the area. I was never hassled, but one does need to keep your eyes peeled.
2. The gym closing a bit early at 10pm was a disappointment
3. The walls are thin and you’ll hear doors closing up and down the hallway early.

If there was a zero star, I would not hesitate to give them. I have been living here for almost a year, the CONSTRUCTION NEVER STOPS, not even during night some times. And they just do not care, just send a email or put a notice in the elevator and just like sorry but we have to do it. Front desk is very unresponsive, there are weird ppl wondering around in the apartment sometimes. And if you forget about your key, oops, sorry, $ 50 to open your door. Not even mentioning they raised the laundry price for $ 2.75 and shorten the dryer time. Sometime out of power, hot water, water… convenient neighborhood but very unsafe. Well, I am writing this review and the construction almost gave me a heart attack.

It’s been about 2 months since I moved in, and I love the place so far. The things that attracted me right away were first the location– it’s great being so close to downtown and being able to be in the middle of it all. Also, the quality of the building is very nice. The apartments are well laid out, and the building gives a well-​groomed vibe. On higher floors not facing construction, the views are amazing. There’s front desk service and an on-​site gym for people like me who would waste a normal gym membership.
Kevin has always been super helpful through the whole process and with helping me with things in general, and for being super attentive, friendly, and helpful. Having someone like him has made the experience much better.
There are some things I will nit-​pick about this place though, including the following warnings– make sure your upstairs neighbor isn’t a jerk and properly carpets their floor; preferably don’t get a unit facing construction because even I can hear it from the other side of the building sometimes (although they’re apparently almost done with the main, loud part of it). My biggest concern is simply the area it’s located. It may be close to town — just 2.5 blocks to Westfield Mall — but those two blocks are Tenderloin quality, meaning you walk through homeless people sitting, laying, mingling, or yelling in the street. The actual block the building is on is nice, however. And it’s not a problem if you have a bike or a car.
But all in all the experience here has been great. Most of the people coming and going are nice, and I enjoy things like having a gym right downstairs.

Kevin Harris was incredibly knowledgeable, patient, professional, and always had the best attitude. He assisted me with every detail and question I had and always followed up with me. It just proved to me how much he cares about his job, he goes the extra mile just to satisfy his clients. It was an incredibly easy transition for me to move from the East Bay to the city for the first time ever.
Way to go Kevin.

Good pricing, and the views are awesome. Civic center is beautuful. The construction sucks and it’s crazy loud. Don’t believe them when they say they can never hear the construction. They start early and end late. If you’re not familiar with the area, lots of homeless around. It’s close to everything, but you have to walk through 2 blocks of a terrible part of town to get there.
Personnel: 50 – 50. Liz at the front desk is phenomenal. She’s super helpful, remembers people, and is always cheery. Kevin in the office is great, and is super helpful. I hope they’re here the rest of my lease, because the turnover rate is pretty high. Never see the same people for long.
Some of the office people are the opposite of helpful. I had a guy throw up out of his window and into my apartment, and the guy I talked to downstairs told me it was my problem and there was nothing he could do. It was only later, once we made a formal complaint, and upper management realized the liability that came with the incident, did they actually do anything about it.

This is by far the worst apartment complex I’ve ever dealt with. Here’s how it is: everyone who works here is utterly powerless, you’re better off talking to a brick wall.
Want a spare key? Too bad, that absolutely isn’t happening. Accidentally let your door shut? That’ll be $ 50 to have it unlocked. Want your significant other to move in with you? You’d better be ready to pop the question. (Someone who works here joked that if I really wanted a spare key, this would be a good excuse to propose. Guess what? Not funny.)
A few days ago there just wasn’t any hot water. The next day there was a sign on the door saying that they had been planned maintenance on the hot water heaters. Why not put the sign out the day before instead of the day after? Makes no sense.
I once had a guest walk in and ask for me by name (since he didn’t have his phone, he thought maybe they could call me.) Management responded by telling him it was illegal for them to even speak with him. There’s no such law, and that’s not how normal human beings act towards each other.
I was also lied to about many things before I moved in. Some of it was pointless stuff, like the salesperson claiming this unit was new and I’d be the first person to live in it. To me that’s more of an interesting fact than a reason to rent a place, but I’ve since found out that there were several people to live in the unit before me (I even still got their mail.) There were other specific, more consequential things I was lied to about too. Oh well, anything to make the sale I guess.
Also, as soon as I moved out, they immediately trumped up all kinds of massively overpriced «cleaning» fees and then right away sent the balance off to an aggressive debt collection agency. Everything this company does is slimy.
I will say that the front desk staff are generally friendly (they’re just doing their job.) It’s management here that’s the problem. You’re better off talking to a brick wall than management here. Avoid at all costs.

Just wanted to post the facts for any potential renter and let you decide for yourself. To be honest, my apartment here is great and the location is awesome. Most of my complaints for this place is just Trinity Management and not the actual building itself. I’m generally a nice person too! (look at my 5 star distribution on Unilocal!)
Within the past year I’ve lived here, there have been changes in the property manager 3 times! (Sunny to Casey to Michelle now). Since it’s not a buyer’s market right now, they have so much power and can easily replace you, which allows them to act this way.
Pros:
— 24 hour security. They don’t really do anything though, but at least there’s a person there at 3am.
— There is a basic gym
— The closet is amazing, bathroom is pretty great. There is a dishwasher. No microwave included.
Cons:
— They do not sign for packages. The mail room isn’t really guarded so there have been cases of stolen packages.
— You must come down and get visitors. They do not let visitors up. You can buzz in your guest if you have a landline, but you still need to go down and get them to let them up in elevator –_​_​_​_​–
— If you’re a new renter, they usually will cover your utilities, but they note in your contract that they don’t cover it. Basically, they can decide to charge you for your utilities at any time.
— Electricity is not covered ever, but that’s not the expensive bill. Trash/​sewage is a little under $ 70/​month, water is around $ 15/​month
— If you have a bike, it must be stored in the bike storage. You cannot store it in your apartment. They are also not liable for any damages or stolen items in the bike storage.
— Your rent is likely to increase after a year (unless somehow the SF housing market crashes…)
Neutral:
— There is a $ 45 application fee. They will not waive it if you sign.
— If you’re getting a $ 250 referral bonus, make sure it’s in writing!
— Wash = $ 2.25, Dry = $ 2.25. There are two washers and 3 dryers on each floor. Laundry rooms are pretty clean.
— Security Deposit varies from person to person, but definitely negotiate as sometimes they have specials. When these specials happen? Who knows.
Last, but most importantly. MAKE SURE YOU HAVE EVERYTHING YOU DISCUSS WITH TRINITY MANAGEMENT IN WRITING. Try to do things through emails. Their talk is cheap.
In the end though, sadly, Trinity has the power to do all this. Like I said earlier, they can easily find someone to fill the apartment within a day. :(

You have to listen to the massive construction going on! Sucks if you work night shift or want to sleep in! It’s even happens every Saturday!!! Over priced at 3400 $ for a shoebox room and homeless all over the place! Now that I’ve been here for awhile and seen other areas to live. Do your hunting in another area to live! At night all you hear is police cars and ambulances…

Very disappointed. Rent was bumped up $ 500 after lease finished. False charges claimed against my deposit which were eventually reimbursed, but not in a timely manner.
The building has weak gym facilities and the constant smell of wacky tobaccy filled the hall and in the room.
I suppose we all learn from our mistake. This was one of them.

Overpriced for the location, quality, and amenities offered here. Lived here for a little over a year in a Junior 1 Bedroom, and while I loved it at first, I couldn’t have been happier to get out of there as fast as I could at the end.
Let’s start with the price. While initially acceptable, they raised rent on me once at what I considered an acceptable rate, then a second time a month later with a $ 650/​month increase ($ 350/​month increase if I agreed to sign another year lease). Funny, how after I left, apartments there are renting for the same I was paying before the price increase they were trying to force on me, proving they were trying to take advantage of existing tenants when market value didn’t support the highly inflated price.
So, you’d think for basically a brand new building, most things should work fine. Well, think again. It seemed like every time I turned around, either the elevator was broken, laundry machines were out of order, the laundry card machine to add money to your laundry card was 80% of the time out of order, or even the front door of the building wouldn’t be useable. It honestly baffles me more than anything as to how all this would be happening in a building less than 2 years old.
Next, amenities. Basically, they provide nothing other than a gym, which is «meh» at best, as it has some cardio equipment and a single multi-​use cable weight system. Comparable prices in the city definitely don’t match this no-​amenities place. And don’t believe their story about «not needing A/​C in San Francisco» — it’s a high rise and the sun warms the whole building and makes it uncomfortably hot any days the temperature is above 70 degrees outside. The windows only open partially and don’t adequately allow for a cross-​breeze to form to cool the apartment. The temperate reached 90+ degrees in my apartment on a couple of occasions, and 80+ on many. This was a stupid decision they made not to include A/​C in the units so they could save cost and make more money.
Also, I’m still confused why they had 24 hour security who did basically nothing but sit at the front desk, as I had to come down to get guests/​food/​deliveries, they wouldn’t accept packages, and in my opinion were just completely worthless as the front door was practically revolving anyway with tenants, guests, and «hotel guests», which brings me to my next point.
The owners decided they weren’t taking advantage of enough people quick enough, so they started advertising rooms and the building as a «hotel» on some online sites (that I know of, but may have been more places) so expect confused «hotel guests» constantly coming and going, sitting in the lobby with their suitcases, roaming the halls, because last I heard about 20 apartments are now «hotel rooms».
And now to the location — while the area is trying to improve, there are still a lot of homeless services in the area which brings a large number of them to the area constantly, resulting in loud noises/​screaming at all hours, interesting «finds» on the sidewalks, and just an overall sense of uneasiness and concern for safety when walking the streets. Of course, this is not entirely within control of Trinity, however, yet another reason why their prices do not properly reflect the location they are in.
Finally, the Trinity staff. I somewhat feel bad for them actually because of all the crap I had to deal with from them, so I’m assuming it must translate to them from management above based on the consistency of their lack of help or overall «less than overly friendly» demeanor. Don’t expect any favors or even a smile from most of them. While I didn’t have any situations I felt totally put-​off by them, other than when I asked if I could negotiate the $ 650/​month price increase and they told me it was non-​negotiable, they most definitely didn’t help me out when/​if I needed/​wanted any help either. And to clarify/​validate, I never had any complaints against me or late payments or would constantly ask them for things that would make them consider me a «bad tenant» or want to get rid of me.
All in all, I definitely recommend avoiding if possible. If not, then go in with the lowest expectations you could have and hopefully then they may be able to meet them. Then, start looking for a better, non-​Trinity owned building to move to ASAP. There are WAY nicer, appropriately priced buildings in the city that will blow you away on what can be expected from a landlord; I know I have been since finding my new place (and totally loving), in a newer building, only 5 blocks away.
For less than I was paying for my Junior 1 Bedroom at Trinity, I’m now in a 2 Bed/​2 Bath with a roommate (so we have completely separate private spaces), in a newer building, with TONS of amenities, floor to ceiling windows, and an amazing and friendly staff and 24 hour concierge. You can find the same and avoid this place! Best of Luck!