4D Fetal Imaging

I went here in 2009 with my 2^nd baby and had a great experience (I think it was under different management) so when I was pregnant again in 2011, we decided to go back. It didn’t seem as nice but we thought whatever. When we were checking out I told the owner I wanted to purchase one of the stuffed animals with the baby’s heartbeat recorded inside like I had done the previous time. He said of course but they had just run out and that the new shipment was supposed to arrive that coming week. He told me he would ship it to us as soon as they came in. I paid the $ 55 in addition to the $ 179 package fee and went on my way. After 2 weeks I decided to call and check on the status. I was told they hadn’t come in yet and that I would be called once they arrived. Needless to say I called back 3 more times over a 2 month period and got the same answer every time. Well here we are in 2016 and never got a call, a stuffed animal that we paid for, or a refund. I am currently pregnant again and decided it was time to finally give a review because I will NOT be going back there this time.

More like 0D fetal imaging. Made an appointment far in advance. Made arrangements to leave work early and to have our current kids leave school early. Got them excited to go see their little brother. Arrived early, and got the kids psyched up. And then, no one showed up and the door was locked. There are other options for this nearby. Don’t use this one.

ZERO STARS IF I COULD.
Don’t go here. I went when I was 33 weeks, paid for the video cd and a pictures cd. Went straight to Walgreens to print and they were both blank! Called 9 times literally. He told me every time he would send out new ones on Friday… My daughter is almost 3 months old &still nothing. My friend had a similar experience. AVOID AT ALL COSTS.

So we went to this place a month or so. We chose the$ 99.00 package. We expected to get a pictures after the procedure but he suddenly told us that there were no pictures he’s just gonna give us a cd with 100 pcs pictures on it and we can just print it ourselves and he also gave us cd with videos. When we went home I was so excited to play the cd’s. The video is working but the pictures weren’t. I called the office next morning (wednesday) and the guy said he will gonna mail it by friday so I waited. 1 wk after I’m still waiting for the cd to come’ no cd came. I called again on the next friday’ I spoke to the same person and he said there was something wrong with their equipment’ he will just gonna send it next friday. Okay I waited again no cd came not at all’ again I called «the cd came back» –same person I’ve spoken. I asked why and he doesn’t even know why and he will just gonna try to mail it again. So it’s me again waited and waited and waited!!! Till I get so frustrated today I called the office again and the same guy answered I think he’s indian! I asked again what happened to my cd? I was gonna use the pictures for my baby shower but since I never receive it I just used my 2d pictures US. He told me that the cd came back again to them because it’s suppose to be registered mail’ I was like then why don’t you send it as register mail? He said it cost $ 15.00 so they can’t do it. Well he’s the one who offer me to mail so he has to be responsible for any shipping cost of it. I was just so mad so I just asked him for a refund!!! I will never ever recommend this place to my friends ever!!! Worst experience I’ve ever had!!! I hate this place I hate it I hate it I hate it!!! I wish I could report it to someone so they would force to close the place!!! Ughhhhhhh so insane!!! They don’t deserve a 1 star! It should me –1 star!!!

Hmmm. We found this place by googling 4d ultrasound and their place showed as the 10 first pages. My husband made appointment for Saturday at 5.30 pm. He re confirmed one more time before the appointment. I had to cut short a baby shower party for my coworker to go to this place. We arrived about 10 minutes before the appointment, there were no one in the front desk, however, there were a group of people that were waiting for their appointment as well. They are all together so just one appointment. A guy came out from the room and said that he had to reboot the machine since the machine was acting up. Okay!!!
Half an hour went by and still not done. The group ahead of us was not even been helped. How long will it be for our turn. We felt something not right and right away turn to Unilocal.Lucky enough, we read the review. It seemed a lot people did have appointment timing issue. We decided to leave. After all we had been waiting for 30+ minutes and no one was at the receptionist desk. We’ve decided to call Adorable Baby at Danville and was able to get same day appointment. Lucky for us.
No one called us that evening, next day or even the week after. I really wondered how long was that group waiting for. I wondered if they even able to get the ultrasound.

This place is horrible! My husband and I went there for an appointment, when we got there the door was locked so I decided to call. The guy told me that they just went to lunch, he’ll be back in 15 minutes and wait at the cafeteria. We decided to wait anyway, 25 minutes later he wasn’t even back yet. So I called again and no answer. That’s when I decided to just leave. This place is very unprofessional! I should’ve read the reviews! I’LL NEVER COME HERE AGAIN!! I recommend for everyone to go to Fetal 4D in Millbrae instead. They are WAAAYYYYY better and efficient than this place!!! They have way better packages and prices also!!!

Be warned that they don’t actually print the pictures at the place. You have to wait for them in the mail and hope that they arrive.

We tried this place out two years ago when we were pregnant with our first son and were so impressed we came back again for our second! The tech was super friendly and patient — our little one kept covering his face with his hand so we tried multiple positions, allowed us to take walks, use the restroom, and went well over the 12 – 20 minutes we were scheduled until we got the right angle and a decent image. He even threw in a DVD for free even though we declined it — it will be a perfect gift for our family for the holidays!
I would recommend expectant mothers try to wait as long as possible (20 — 35 weeks) before trying it out to get the best results!

I wish I could give a big fat ZERO to these jerks. We had a 16 week ultrasound appointment at 3pm today and they did not show up. Extremely disappointing to me and my entire family. Very unprofessional and I will NEVER recommend them to anyone.

Very impressed with this place. Ultrasounds at Kaiser run up to $ 300, and in some other places are like $ 1500. But this place has a special for $ 80 to just determine the sex of the baby. We were in and out in 10 minutes.

We made an appt for an internet special for $ 99 for the Bundle of Joy package. It was SUPPOSSED to include a 15 – 20 minute 3D/​4D live imaging, 4 – 6 black and white Glossy photos, 4 5×7 color photos, and a digitial photo album. We did not get ANY of that!!!
The ultrasound was short and since I was only 15 weeks at the time, he kept insisting that there wasnt much to see since the baby was so «skinny» and «small.» I didn’t care I still wanted to see my daugher (we found out the gender that day). We were the last appointment for the day. The gentleman was nice but we definately did not get 15 – 20 minutes. It was more like 10 minutes of the ultrasound. At the end, he said the printer did not work and that he would send us the photos. So, we walked away with nothing. I felt like he was rushing us to leave.
Being pregnant I of course had to use the restroom after the appointment and he followed us to the bathroom. .No wonder he was rushing us, he had to use the restroom too!!!
A week went by and we still had not gotten the photos. We called and he said he would send the photos and we would get them in 10 days…
Almost 3 months later and I still have not gotten anything. After awhile we were just like, whatever, I guess we weren’t gonna get pics. I had my dr. ordered ultrasound shortly after that and got some photos then, so we just forgot about.
Now that I am in my 3^rd trimester, I want to do another 4D ultrasound since baby is bigger and more developed. I was researching other 4D places and remembered i wanted to do a Unilocal reveiw since we will NEVER go back there again. So what if this review is a few months late.

UPDATE: So the guy called me back about my appt that he OK’d and the facility was closed that day. He stated the facility was «totally» closed that day and that no one was on the schedule for that reason. So I asked how long did he know the facility would be closed on that day because he was the one who I spoke with to make an appt; he somehow couldn’t answer my question. So for several minutes we went back and forth about the date and apprently I must have just found this place in phone book and made the appt in my own head and showed up. After expressing my extreme dissatisfaction, he hung up on me. So for the second time folks, DON’T COME HERE; unprofessional, incompetent, rude, and super inconsiderate. If you’re looking for a good place to share your special moment, this is not the place.

I had a great experience! I’m very happy with the pictures that I got and it was absolutely worth every penny! I got the Joy of Bundle Internet special plus the DVD. During the ultrasound a lullaby-​like song was playing and was very fitting soothing to listen to during the ultrasound. I also love how the ultrasound provided me with the current measurements and weight and possible due date which is only a day away from the due date I was given by my personal physician. I think I got lucky because my baby was very cooperative during the whole session and I got great pictures. Roger, the person who did the ultrasound, was very nice and very friendly. He even threw in a few more pictures in for our viewing pleasure! I will surely come back in the future!

I went there for an ultrasound of our second baby back in 2009. Another great experience. Highly recommend.

I normally don’t submit reviews but given this is the second similar review, I feel it’s important to share. I would give a zero rating if allowed.
I called and made an appt two weeks ago for today (Sat) at 3:30 pm at the SF office. My husband was sitting next to me when I scheduled the appt and I repeated the date and time at least twice and saved it on my calendar immediately. Well, we arrived a half hour early and the door was locked. We figured since it was a Saturday, we’d check back in at 3:20. Still no one arrived. I called 3 times and after the third call, the same gentleman who scheduled our appt finally answered the phone. I told him we were waiting outside the door. First, he asked if we were in the front or back of the building then he said no one is there. Why would he ask where we were if no one was at the office? Beats me! Then he claimed our appt was for next week. I hung up.
I read the Unilocal reviews before scheduling the appt and I should’ve trusted them and looked elsewhere. Thankfully we were able to call another office in Millbrae and they had an immediate opening at 4 pm.

I was recommended by a friend to get my 3d/​4d ultrasound here. The technician was very friendly and patient even though my baby boy kept hiding his face. I got my cd and went straight to Walmart to print out pictures and I’m one happy camper!

THEY REMOVED MY POST SO I AM RE-​POSTING IT AGAIN…
If I could give this place zero stars I would. Raj or Roger the ultrasound technician mislead my husband and I, he told my husband and I on our first visit for us to come back when I’m 30 weeks and he will redo the 4D and he will give us the DVD for free. After our visit I had even called him twice to confirm and he said yes so I then scheduled my 30 weeks. So when I arrived at the office today, he said I will need to pay $ 100 and then I asked why would I need to pay, when you were the one who said it will be free of charge. Then he raises his voice at me and say we don’t work for free here and was being extremely rude to me. I was telling him he was being unprofessional and I’ve called him twice to confirm and then scheduling an appointment with. Why would I even bother scheduling appointment if I had not confirmed with him? Bottom line this company is very unprofessional, provides bad customer service, and very misleading.
1. THEY DID NOT GIVE ME MY PHOTOS THAT WAS INCLUDED IN THE PACKAGE
2. CHARGED ME FOR TAXES???
GO SOME WHERE ELSE AND DO NOT WASTE YOUR MONEY !!!

This place and doctor made me furious!
So, I am from Arizona, and my 2-​year-​old son and I came to Berkeley to visit my oldest sister. I am currently 4 months pregnant and wanted a 4D ultrasound done since it seemed like a good price, and we wanted to see San Francisco. So, I called and booked for San Fran location today, May 5^th, and since my sister and her gf said it would be hard to find parking, we took the BART and MUNI transits. This took about 1−2hrs to get to the appt.
We arrived early and the place looked empty. It was in the bad side of town. The only thing open was the café there. We waited in the hallway and I kept calling the office but no one picked up. I went down to the café part to ask one of the employees if there is for sure a fetal imaging place here. The guy said yes, he knows the doctor and that he called and said he was on his way from San Jose; he had another appointment.
By now, it was about 5:20p and still nothing. Finally I got a call from the doctor saying they have called my cell phone around 1:30p earlier in the day leaving a voicemail saying they rescheduled everyone’s appointments due to the machines being down.
I DID NOT RECEIVE ONE CALL NOR GET A VOICEMAIL! I told them about not receiving anything. All they had to say was, «Well, we did.»
They did offer an upgrade on my package but had to call back on Monday to reschedule an appointment. NOW THAT IS WEIRD BECAUSE HE JUST SAID THAT THEY ALREADY RESCHEDULED EVERYONE’S APPOINTMENTS.
He was so unprofessional. I said no to him. He wasted my time. And NOT ONCE DID HE APOLOGIZE ABOUT THIS INCIDENT. I did nothing wrong. So, I had no reason to apologize.
I do not recommend this place.

I wish I would have read these posts before I went to this place!!!
The place was unprofessional, messy, tv screens didn’t work, and the tech was weird.
He screwed me out of the printed pictures and now after reading these reviews I don’t even think I’m going to go through the trouble of trying to get him to send me the pics like he said he would.
I paid $ 185 and didn’t get what I paid for!
The DVD and CD came out fine, but don’t expect pics!

I wish there was a way to give someone 0 stars. That is how I feel about this company. I went to the San Francisco location in the middle on Sept. and got a pretty good size package. And, bought the DVD I was some how weaseled into buying. I have still yet received the photos! He claimed at the time of the actual ultrasound «they would be MAILED». Here I am 2 months later NO PICTURES! I have called, and been told MANY MANY different horrible excuses «maybe we got them returned from sending them to the wrong address». WHY WOULD YOU NOT CALL AND GET THE CORRECT ADDRESS FROM THE CUSTOMER as to just ignoring the situation. I also was told «we will look into it, call back next Tuesday» And, when I would call back, «call back next Wednesday» … ALL I WANT IS THE PACKAGE I PAID FOR! I have never been so unhappy enough to write a bad review, and it is not the hormones… It was very crappy customer service. Listen to everyone with the bad reviews, I really wish I would have and saved myself the hundred plus dollars and went somewhere else!
–The VERY dissatisfied customer!