Adp Automatic Data Processing

This is the WORST company ever. Do NOT hire them for anything. In the beginning they were okay and now (last several years) it’s been mistake after mistake. I would honestly say that I could have HUGE tax implications from their lack of handling things according to the law. There is then a hour plus wait to talk with anyone. When you finally reach someone, you can get nowhere since they have no power. You have no rep, you have no supervisor. ZERO customer service.

A sad, sad excuse for a business. I’m trying to communicate with someone at the company and after being on hold for over an hour their system automatically disconnected me. Best part is that I went to their survey phone system after all this. What a joke. How can a company like this stay in business?

Did you know that this horrible payroll company is publicly traded? The software always locks people out, looks like it was made in the Soviet era, constantly down for maintenance, oh and they strategically make their website IMPOSSIBLE to find contact help. It will take you hours to find the right number to call and even if you do you will be on hold for HOURS. I am so sad I have to figure out a way to move my 401K out of this dark void.
ALSO THEY CHARGE $ 50 TO DO A 401K ROLLOVER. #ihatelyfe

This is the Comcast of Payroll companies. No one knows anything about the rules, methods… No same answer for the same question, it’s ludicrous to be honest. Not only that but the employees lack any form of empathy and problem solving skills.
If you can, stay as far away from this company as humanly possible. Stay away from their commuter’s benefits and any other service they offer. They will hold your money hostage.

Terrible terrible web site. I can’t imagine a company that’s main service is online could have such an awful site. It doesn’t work properly in Safari and it’s very convoluted to figure out how to get your paystub online. Yes, that’s mainly the function that I use and it’s totally out of whack! First, they show your paystub in a frame without any Print nor Export button (of course, why would you want to print or share your paystub with some one like your lender, right?). Second, when you try to Print it it either prints the page surrounding frame or frame’s content, depending on how far you scrolled your paystub… 3^rd, their login system is non predictable, it either requests to change your password, then suddenly logs your off… terrible

ADP is the worst Payroll Company ever!
So I asked them a question, simple question nothing more did not authorize them to make any changes to our account however ADP took it upon themselves to make changes to our account without permission and now it’s been 3 weeks of calling and emailing them back and forth and somehow they cannot fix their error! How freaking hard is it to undo whatever you did in the first place?!! Not that hard but for them apparently it is. F**king Retards!!! Excuse my french, just a little pissed off right now…
I would not recommend using this company ever, in fact they should be put out of Business!

This is the saddest excuse for a company to date. They have taken the mantle from the telecon industry. Not an achievement to go unrecognized.
I am forced to use ADP by my employer for Flex benefits. They reset my password every couple months. Every time I try to login, I am denied. When I try to contact their CS number I either get:
1. «We are in a company wide training session all day
2. «your hold time will be 15 minutes
I am almost certain this is by design. They get money from my employer for healthcare and daycare benefits, then do whatever they can to deny users access to that money.
Good luck with them.

Extremely confusing instructions.
So after waiting on the phone for over 3 hours total in a week.
Finally was be able to find out why so many people had problem logging in.
Here is what I found out:
if you work in SF, you need to log on to your account:
NOT:
when you call the number 866−697−6078, they DO tell you over the phone,
log on to
to do the direct deposit.
thats how they confuses you.
And if you have different jobs, that means you will have different employers creates accounts for you, each job will have a ID number.
if you have one job, that ID number is usually your social,
if you have two jobs, one account is your social, another one is some number they gave you, it’s not your social.
Good luck!

Zero Star — it seems like they hire the most incompetent oeople who try to just make up things to answer your questions! I work for a big company who uses them for Dependent Care Reimbursement so I don’t have a choice. I wish my employer would switch to a different company!

ADP is absolutely the worst when it comes to managing payroll, benefits, HR issues etc. Their people are incompetent and their systems regularly don’t work (you can’t even use their main user interface unless you’re using Explorer WTF?).
Any little start-​up that thinks they can save a quick buck by not having in house HR and instead replace it with ADP is not only sadly delusional but clearly has no understanding of what HR does or how it benefits a company.

ZERO STARS!!! ZERO!!! I am an employee who is stuck with
ALINE service for getting my paycheck. I have never been an unbanked person; in fact, I have done business with one bank for over 40 years. ADP ALINE has just hatched a scheme with a con-​artist company called EVOLVE MONEY. The scheme works by having virtually all of the paycheck services go through EVOLVE, a data gathering company. If you are stupid enough to sign up, your paycheck goes into a «pool» of money from which you supposedly can pay bills or make other payments with EVOLVE acting as your «agent». You either have to join EVOLVE or you are stuck using the ALINE card itself to pay for things. It used to be that you could cash out the full amount of your pay from ALINE and deposit it to your own bank or credit union and pay your bills your own way without having to pay any fees at all. Now, you cannot transfer the money to your bank anymore and you cannot get a convenience check to deposit to your own bank anymore. The problem is that if you work according to their scheme, then ADP and EVOLVE become your «business partners» according to the law and they have access to all of your personal information, from when and where you shop, to information about your living arrangements (whether you rent or own, and who you pay for it), to information about your healthcare – which doctors you see and why. Just imagine! YOUR BOSS and other Strangers will know why you went to the DOCTOR and when, what your credit score is, who you owe money to, even how much money YOUR SPOUSE has, and there is nothing you can do about it. ADP and EVOLVE use this system to amass a large data base of information that they can then sell to anyone they do business with. They have figured out how to rape millions of employees for all of their personal information for free. Just think of all the junk snail mail and email you will be stuck with! Just imagine what an identity thief can do with this information. YOU CAN BE AUTOMATICALLY SIGNED UP FOR THINGS AND FORCED TO PAY FOR SERVICES YOU DON’T NEED. And the more companies LOOKING AT YOUR CREDIT FILES, THE LOWER YOUR CREDIT RATING WILL GO!
Another part of the scheme is KEEPING YOUR PAY AS LONG AS POSSIBLE AND EARNING INTEREST ON THE MONEY, interest that is not paid to you. To do this, they now refuse to allow you to write a convenience check to yourself for your FULL net pay. If you want to get your full pay, you have to go to one of THEIR member banks (that you may not even be doing business with) to get your money. Using their bank also constitutes a «sign-​up» for the scheme. If you try to get your pay from an ATM, you can never get all of the money on payday because ATMs only give money in $ 20 increments or you must pay a fee.
I just wasted some time and gasoline to test the lie I was told today, July 3, 2015 by «Tony» at the ADP ALINE helpline, 1−877−237−4321. When I tried to get a convenience check written for the total amount of my rightfully due pay for the week, he told me that under this new EVOLVE/​ADP scheme I could not get a convenience check unless my card is lost or stolen, and that I could «GO TO ANY VISA-​RELATED BANK OR INSTITUTION TO CASH OUT THE MONEY ON THE ALINE CARD AND I WOULD NOT BE CHARGED A FEE.» Bear in mind that BOTH MY BANK and MY CREDIT UNION ARE VISA-​Related institutions.
Tony LIED. Neither MY BANK nor MY CREDIT UNION would cash out the ALINE Card without charging me a fee. The fee is equal to an hour’s pay. Either I pay a fee of one-hour’s pay or else I go to an ATM and leave money behind. Either way, I LOSE. It is now costing me money TO WORK. If this goes on it could cost me up to $ 1000 to get my pay this year.
With ADP ALINE, the EMPLOYEE is always the loser. You are going to have your personal information sold whether you like it or not, or you are going to have to continually short your pay every week, or fees are going to eat your paycheck up. There is no opt out at all. This system turns employees into cash cows, NO MATTER WHAT.
I am filing a complaint with the Pennsylvania Department of Labor and Industry because the net result of these schemes is that you cannot get your pay on payday unless you agree to hand over all of your personal information or pay fees of one type or another. I am also talking to an attorney about filing a lawsuit. A working person has a legal right to get their full pay on payday.

This is a horrible payroll service! My check has been messed up four times as of this date. Whether they spell my name wrong, or they get direct payment and in-​person check confused, or they mess up on the actual payment!
Very frustrating because I just want to cash my check but can’t because they made a mistake, again! So my check just gets delayed until they figure it out!

Wow. Simply aweful site, costumer service, user experience and bad system period. I have not been able to check on my pay-​stubs due to either system failures or maintanace shutdowns. Site never recognizes me and worst of all I continue to have to change password and resets. I’m so done with them. I will cancel all commuter benefits as I have heard they also SUCK. Get with it people/​/​/​I can’t believe I have to give them a star to post

Zero stars. Customer service is horrendous.
Online system outages occur too frequently.
Stephanie Santiago promised our company two months of no charge for payroll service after 3 months of mistakes on ADP’s part and hours on the phone and via email trying to solve the problems. Then, after contacting her to ask why we were charged payroll, a manager told me they couldn’t honor her promise because there was no record of it.
I’ve emailed many people with the same problem after last having not heard back from Stephanie and the person who signed us up regarding these problems. No response whatsoever.
We are going to change companies next year.

Oh, you got locked out of your account? Did you try to cut and paste your password into the password field? Whoops! Just found out that doesn’t work. Don’t bother looking for a phone number on the website to call. Help Desk (877) 815‑6427. Hope this helps someone!

I cannot with a clear conscience give this company ANY stars. They are the WORST I have ever encountered. Customer Service does not exist. There are NO human beings who answer the telephone. If by chance the phone system transfers you… your calls go to India where no one has any answers. Do not even contemplate using this company.

Zero rating is more appropriate!!! Just migrated to ADP from Paychex. The whole transition was a nightmare. First, they loaded the wrong data so all the YTDs income and taxes are incorrect. The worst part is no one there is honest enough to tell you they screwed up. Our W2s were all incorrect. We had to help how to correct their work. I don’t think they have technical experts; just a bunch of support staff uploading incorrect data. The database is very faulty. Just found out that the system is not calculating the annual rates correctly. Ugh. I
We had such a bad experience. I would do my own payroll using Quicken than to go through this nightmare! Stay away or you will regret it.

ADP is a damn JOKE! The new company that I work for uses these morons for payroll, flexspend AND 401k! I just got a taste of what’s in store for me when I tried to use my Flexspend Visa to purchase some contact lenses. Apparently, you can’t use the goddamn debit card for online purchases! Excuse me? Last I checked this is the year 2015 not 1973! The idiot CSR told me it was for «my safety». Are you kidding me? The only option is to pay MORE by going to a brick and mortar store or take a chance and file a claim and hope ADP reimburses! If the company you work for uses this company for ANYTHING, it’s time for you to look for another job, which is what I’m doing now. Ridiculous!

The worst payroll company ever. My company is about to file suit. Here is what happened: We had our accountant setup the payroll with ADP. He was later found to be embezzling and fired. But because he setup the account, ADP refuses to close it down without his written permission! This man is being criminally prosecuted, but they want his permission? Our accountants and attorney’s contacted them and showed them the k-1’s… tax documents that show who the owners have always been (the accountant told ADP he was an owner). Since his firing and this nonsense with ADP, this mentally deranged individual has tried to cut-​off everyone’s salary thorugh payroll twice and was caught at a bank trying to impersonate one of the on owners and clear out company accounts. We were forced to close down the bank account ADP was billing as they refused to stop billing us and told us verbatim «we will bill you for doing nothing until the end of time».
PLEASE STAY AWAY FROM THESE GUYS. My lawsuit gets filed next month. I’ll update this review as it progresses.

I have used this service for payroll throughout the years when I was in business…
They are superb and the checks always came on time… it was me that was always calling in late for payroll…
Anyways, today I called for help on a case from 2003, yes, many years ago… and they came through… amazing company they are and very professional…
If I should ever start another business, this would be the one to do my payroll…