Alioto’s Garage

I brought my Subaru Outback here because I was in fender bender the week before Christmas. The car rental was there on the spot and everything went smoothly. My car repair looks amazing and like new — they did a great job! The customer service really rocks because I had left my purse at the shop and they were bringing it to my house! They couldn’t call me because my phone was in my purse. You need to bring your car in here — they will do an excellent job and are realistic about conveying the news.

GEICO introduced us to Alioto’s Garage… but we’re now huge fans. They are thorough, friendly, prompt, and flexible. We needed a repair done while we were traveling abroad and they worked it out to pick up and return our car to our home. We were STUNNED that it was even returned to us fully washed. We hope to not need any more body work, ever, again, in any way shape or form… but if we do, we will take it to Alioto.

This garage is very upfront and honest. I was very impressed.
I scraped the side of my car. I got an initial estimate from another garage who quoted me $ 1600. When Allen of Alioto’s Garage took a look at it, he found that the damage was pretty minimal — just wiped the paint from the garage off the car, snap the bumper back in with a super-​tight tie and the repair was done! The most impressive thing is that I was not charged anything — not even a nominal fee! I highly recommend this garage!

Wednesday I decided to finally wash my filthy car and discover that someone has sideswiped my bumper. I’m discouraged. Now that the car is clean some creep looks in my clean windows and breaks in the same day. I went to Alioto’s for an estimate for repairs. My insurance deductible is only $ 250 but the attendant scrubs the bumper and almost makes the damage disappear. WHOO HOOO!!! He then instructs me to make a glass only claim with my insurance company. The glass only claim is only $ 50.00. I am so grateful…

Not much I can add to the other positive reviews, but my experience here was excellent. They were very friendly and helpful when I brought the car in, repaired the damaged section so it looked totally like new, and had the car ready a day earlier than estimated!
I came from the East Bay because of their reputation (the local Geico repair shops have mixed reviews), and I’ll absolutely be back!

I was fortunate enough to be set up with this garage through my insurance company and the service was impeccable. Everything was fixed like new and within an efficient timeline. What stands out most about this company is their dedication to customer satisfaction and quality work. I was surprised at how attentive the staff was in keeping me updated on the progress of my vehicle repairs. Alioto’s was also kind enough to bring my car to me once it was finished to oblige my busy work week. I would definitely recommend and will visit again. Thank you!

It was my first time to be in a car accident. I very happy that I got to service my car with Alioto’s Garage. The whole repair went smoothly and they even got to install my trailer hitch for free. They have the friendliest staff and very accommodating. I would definitely recommend them. Ken, Allen and Michelle are very nice and you would not feel lost. One thing I like the most is the update emails that I get from them. It sure helps me know what the status of the repair everyday. And they even delivered 1 day ahead of schedule. I will be coming back for any repairs or maintenance if I need to.

These guys are awesome! They went above and beyond what they «needed» to do to fix the damage a hit and run driver did to my car. They kept me informed throughout the process and had my car ready almost a week ahead of schedule. I would recommend them to anyone without hesitation.

I’ve gone to this shop twice, after my first experience with them repairing a fender bender. I knew instantly Alioto’s was the place I would be taking my car when i discovered someone had scrapped it up. The paint job is spot on, looks like it was never hit, I had some other scratches on the bumper that we not from the incident, but those are gone as well, i’m pretty sure they just repainted the entire bumper instead of just doing a touch up on the scrapped area, which I’m super happy about! Got my car back nice and clean inside and out. If they had an auto wash i’d be here all the time!
Everyone is super friendly, geico rep on site, able to rent a car if needed, gave an estimate of when the job would be done, and were spot on, called me in the morning to let me know when the car would be ready for pickup.
This is going to be my go to spot, I’ve just recommended it to a friend who’s car was hit while parked.

Went in yesterday to get my fender liner installed. At the shop’s reccomendation I pruchased and delivered the new piece to save myself some money. After a few quick hours not only was the liner perfectly installed, they have un-​bent a part of my plastic bumper that they said they probably wouldn’t be able to fix, had reattached another piece of my car that was falling off, detailed the whole car inside and out and buffed out my headlights for free! The shop went above and beyond what they had promised, and I paid $ 80 out the door. Completely highly recommended!

After a 17 year old failed to yield a right of way and hit me front on, I brought my car here for a one stop Geico appointment. They assessed the damage, projected a time frame (that they kept to!), informed me of my insurance options, and even set me up with a great rental, all at this one spot. Every single employee was incredibly kind and helpful, making this experience immensely easier.
One feature unique to this garage that I appreciated is that instead of calling you every moment, they email you updates on your car saying «55% completed, on track for original pick up date».
Last but definitely not least, the work they did was BEAUTIFUL!!! They did such a great job fixing my car, I’ve walked by my old car multiple cars thinking it was a newer one. And they also cleaned my filthy car, it looked brand new and clean!
Thank you so much Alioto’s Garage! You did an amazing job, I tremendously appreciate all of your hard work!

These guys don’t need another 5 star review do they?
Well when our car got rear ended by some kid not paying attention, our insurance instructed us to go aliotos. I was so glad that we did. This place took care of everything from the rental car to the adjuster helping us get reimbursed, and not to mention the repairs were done in under 1 wk!!!
When I picked up the car, it looked like nothing ever happened to it!
But more impressive than all of that, was how helpful, professional everyone was.
Hopefully we won’t get into a car accident again, but if we do I know where to go.
And now you do too!

SPECTACULAR!
This team of people really has their act together! From the moment I dropped off my car, I was kept informed of all the steps and no work was done without my authorization. The shop did a quality job and were the service team were real pros! Plus, everyone was so friendly. I would highly recommend them any day!

Geico arranged the repair of a minor dent on my driver side door at Alioto’s. The check in process was smooth and very efficient — Allen of Alioto’s greeted me, the Geico adjuster checked me in and the Enterprise representative arranged my rental car. This was all done without much waiting — half hour or so. It was a weekday morning, so I appreciated that they did not waste any time and I could be on my way to work quickly.
They informed me how long my repair would take later that day and also the day it was promised. The repair was done well and on time. I did have a minor issue with my door after (MBZ’s are very tricky), but Ken took care of it professionally and quickly.
Overall, I was very impressed with the efficiency, professional work and excellent customer service. I hope to never have to be back to get my car repaired, but I will definitely return if I need it.

I had one of the best customer service experiences I’ve had in a long time when I took my car to Alioto’s to have my rear bumper fixed (fender bender). They gave me a quote and a timeline for the repair and they were both spot-​on. The staff at Alioto’s was also extremely professional and friendly and just generally great to deal with.
Based on past experiences with car repair places I thought for sure they would try to up-​sell me, but I paid the exact amount of the quote and was able to pick my car up on the day the said it would be ready. I also got email updates on the progress of the repairs and a follow-​up email asking me about my customer experience. Oh! And when I picked my car up, it had been washed and vacuumed. Amazing!
You can’t ask for better than that — on time, on budget and service with a smile. I would totally recommend them to anyone who needs a car repair.

Love this place! Both my boyfriend and I have been here for basic/​mid-​level auto body work and we’ve both had great results!
Our insurance (Geico) recommended Alioto’s to both my bf and I to repair body damage to our vehicles. His was front fender damage to his brand new Mercedes from a hit and run, and mine was front passenger-​side door damage from a pole at a gas station that became intimately acquainted with my Jetta. As both of our vehicles are still under lease, repairs were absolutely necessary.
Drop off is a snap here. Pull in, talk to some one in the office and you’ve got the ball rolling. During both of our visits we spoke to the claims adjuster, a really warm, friendly guy named Scott, who explained everything to us and made sure we knew what was what and how much we should expect to pay through our deductible. He photographed all the damages and at the end handed us Geico leaflets with all the info he had taken down. We also spoke with Allan and Ken, guys who work in the office of Alioto’s, and they got all of our paperwork in order in a snap. We were asked if we would need a rental car both times as well.
For my bf’s Mercedes, they could not have performed better. The work was done exactly when they said it would be done (~ a week, give or take, and right before Thanksgiving, too!), the total pretty much matched the estimate. From looking at it now, you would never know that his front tire well had been smashed in and covered with black paint! He picked it up and was surprised with a fully detailed vehicle, inside and out. For my Jetta, things were a little more shaky. I dropped it off on a Monday, was told that unless they had to replace my damaged door, it would be done by Friday. Friday came and went, no call or email. On Monday, I called them and asked about my car and they told me that it was still being repaired and would be finished on Wednesday, even though the door wasn’t replaced. A call would have been nice, but things slip through the cracks, right? As with my bf’s Mercedes, my car came back detailed in and out.
Paying and finishing up was just as easy as everything else. The receptionist explained quite literally everything involved in the process to me before requesting payment and wished me goodbye, saying, «I hope to never see you again» Hahaha!
My only poo-​poo is that my Jetta came back with a very, VERY streaky and cloudy windshield. It had obviously been cleaned, but not with the right products. It’s so bad that my now shiny clean dash reflects onto it and makes it tricky to see in bright light. It’s peanuts though, compared to how awesome everything else is!
Thank you Ken, Allan, and Scott!
Notes–
–They take Visa, Mastercard, and cash ONLY. No Amex!
–Parking is a nightmare in this hood! If you’re going to have some one tail you so you have a ride back, be sure to scout out somewhere to camp while you wait. I sat in the Bevmo Parking lot.
–Their site is down now, so your best bet is to give them a call at the office.

They repaired our car fast and efficient! Allen was very nice and explained all of the repairs and replacements done on our car. Husband hit something dropped on freeway and damage to car only thank God he was not killed in the process. Drivers need to be careful when they are carrying cargo. That it is secure that drivers won’t hit them or be killed in the process of them transporting.

Long story short, someone broke into our car & damaged our Alpine stereo by ripping out the head unit. We have comprehensive coverage through Geico & therefore filed a claim to have our stereo replaced. Geico provided us with a few auto shops within our area to choose from, but we decided to go with Alioto’s on Bayshore – and we are extremely glad we did!
We received excellent customer service from Allen H.; he is very professional, communicative and super friendly! Our Geico adjuster, Scott Stephens, was also wonderful & very informative (he works onsite at the garage). We are very happy with the replacement stereo; but, at the end of the day, nothing beats quality customer service – which is what we got from Alioto’s.
We’re hoping to never have to file a claim again, but stuff happens…& we are so glad and comforted to know that should anything ever happen to our car again (knocking on wood), we have a very reliable auto shop to depend on. Thanks again, Alioto’s!!!

I took my Honda Fit here after I was hit by another car. It took a long time for the repairs to be done, but my Fit looks like new!
The passenger door needs adjustment so it closes easily, but everything else was done perfectly.
The staff was friendly, pleasant and helpful and even delivered my Fit to me after regular business hours, which was a pleasant surprise.
I recommend them without hesitation.

After my car was damaged in a hit and run, I was expecting nothing but headaches.
Complete opposite.
Geico suggested Alioto’s and set up the appointment for me.
At Alioto’s Garage, Allen was the gentleman I worked with. HE IS AMAZING WITH FOLLOW UP. I’m recovering from surgery so him and I spoke on the phone prior, during and after the work was complete on my car. His explanations were clear, concise and reassuring.
The person who hit my car managed to scrape from the middle of my passenger front door all the way to the front bumper so they estimated 4 days of work.
Well, the car was ready earlier than estimated and it looks amazing! Honestly, a $ 500 deductible was not even too painful to pay after such a great experience.
Kudos, kudos, kudos.