AT&T

I recently signed up for Direct TV with internet as a package. The internet in San Francisco under U-​verse is so slow that I have to walk to a nearby coffee shop to answer emails or do any work. They won’t let me out of my contract for a year otherwise I have to pay a large fee. I’m stuck. I don’t know what to do.

Store manager Mark is a complete jerk!!! I have never had a manager be so rude!!! Seriously… I rushed out of work to make the appointment for this man to condescend to me regarding upgrading my phone and basically usher me out of the store. This used to me my favorite AT&T store but I will never go a back and I will advise everyone I know to stay clear of this store. What a shame that AT&T and has such a poor representative of their brand. Time to make a switch!

had a great experience adding a line to my account and upgrading our phones. howie was very helpful and pleasant. he got us the best deal he could and wasn’t too pushy with other sales. would have been 5 stars but we had to wait for more than thirty minutes to talk to a sales rep even though it wasn’t very busy.

It was nightmare waiting in line on Sunday at 5pm right before the 6pm closing time. I was 8^th down the list and waited half an hour to get actual help. But I don’t blame AT&T. The people at fault are the stupid customers — that’s means YOU. YOU are the issue.
The employees were helping individuals and families purchase/​set up new phones and this took more than half an hour to an hour!!! Come on. I know a phone is expensive but you need to do homework yourself before arriving at the store. Also, stop having them help you with Instagram or apps — that’s your job, not theirs. Anything more than thirty minutes is just ridiculous.
When I got there, five or six employees were on the floor. That’s a sufficient quantity for the given space. The short, skinny woman was very helpful and got me what I wanted when she had a free minute. A few other employees were also very friendly.
If you need something here, make an appointment over the phone or come at different times. Maybe it was just that day that turned out really busy but I wouldn’t risk coming to this place at the very last moment and expecting them to be free when YOU are the issue. Yes, YOU. Stop being stupid and asking your dumb questions.

Mark was great, took care of an issue I had & showed me how to remove/​get a grip on «robo» callers too.

I went into the store to get a replacement charger cable. all they had was a setup that cost as much as the phone had; they suggested I buy a new phone. what they didn’t tell me was that I could get a charger at any little store, like a drugstore, or online for ten dollars or less. I had to go to a different store to get this advice. really thoughtless and not helpful. I wont be going back there again. (also, very short staffed and no parking…)

Ooooweee I just had quite the experience here today.
I’m not usually one to write long reviews, but I did spend almost two hours dealing with them today so I decided to journal this businesses failures to pass the time.
The background: I have a phone on a company plan. The plan I’m on allows me an upgrade. I went to the store to purchase a new iPhone 6s.
The experience: I went to the store at midday. They said that since I wasn’t an authorized purchaser of the phone, just the account user, I couldn’t buy a new phone to upgrade. Although this was odd since two years previously I upgraded without a problem, I called the «Premier Business Support line» as instructed and they told me the initial plan purchaser had to add me to the phone.
Annoying workaround, but I get it. I call the right people from my company, they call the person on AT&Ts end and I’m told I’m good to purchase.
I go back to the neighborhood store and let them know the process I went through. I’m here, I’ve got my money, I’m ready to buy myself a new phone. Smooth sailing from here on out?
Of course not. Im now told by the people behind the desk that they can’t find me in their system. Coincidentally the nice lady I was on the phone with at the business support center called as I was getting told there was nothing they could do. She asks to speak with the person helping me, and as they talk on the phone I’m relegated to the corner «testing» out the display phone again to pass the time.
The business support people and the people at the store here aren’t using the same computer systems, so their data isn’t talking to each other. So I had to give my phone to the main store manager as business support talked to HIM for a while.
Then I get my phone back to find that the helpline lady had to take 15 minutes to talk to HER manager to figure out how to get me as an authorized user.
When she called me back she basically said she has no idea what the people in the store are doing, and that maybe if she was there she could’ve made it work.
The ultimate conclusion: I have never seen a business so thoroughly working to make sure I don’t purchase from them. Don’t get me wrong, everyone I dealt with was extremely nice and patient, if not helpful, so maybe there’s a silver lining.
BUT, when it comes down to it, this type of BS is fairly standard in the industry. No matter my carrier there are always insane hurdles, failures, and ineptitude at every turn. Because, as I’ve come to understand it, the motto evidently is screw the customer

I’m not sure why this store doesn’t have 5 stars, maybe the other reviews are out of date.
My phone was stolen so I had to go to the AT&T store the next day to figure out what my options were. I read reviews and picked the store closest to my house, not expecting anything great.
BUT, as soon as I walked in I was greeted by 2 sales people and Ernesto immediately sat me down to talk about what happened and what the options were. He was so patient and helpful, allowing me to make calls from the store in order to get authorized on the account. He laid out all the options and didn’t ever pressure me to buy from them, when I found out I had no choice but to buy a new iPhone 6s at full retail price.
I ultimately chose to buy from this AT&T store instead of the Apple Store, because of the amazing service provided by Ernesto and his team. I would come back in a heartbeat!
Comcast — take notes.

My girlfriend and I were trying to merge our AT&T accounts and the process seemed simple online. However, a couple steps in and we hit an error message that couldn’t be surpassed. The customer service line that might have been able to help wasn’t open, so we decided to try our chances at a store.
From past personal and witnessed experiences, I was a little worried the visit was going to be excruciating. But I was pleasantly surprised to find great service, providing a quick and easy resolution to our problem. We were helped as soon as we walked in the door (just a half hour before closing) and were out of the store in no more than 15 minutes.
On the rare occasions where I do need that in-​person assistance, I will not hesitate to come back to the Geary location.

Great customer service! Keep in mind they’ve got a line so be a little patient, but when its your turn they’ll get you what you need.
Mark, the store manager, is great! He handed us his card and told us to call the store if we had any issues with our iPhone or case.
I see some bad ratings on here from the past, but it looks like they’re really trying to turn that store around. So give them another try!

I echo what others have said in that this location’s customer service is non-​existent. Some employees appear to be unhappy working here & begrudgingly assist customers, which is unfair to the individual on the receiving end. Ask for protocols, breakdown of costs & do homework before, as store reps are likely to minimize most of this information (in attempts to make a sale obviously), which again is unfortunate. If possible, my best advice is to take your business elsewhere as this store is subpar & will likely result in additional work for the customer that will inevitably go unassisted by AT&T. Strong work team.

it’s nearly impossible to get parking near this A T & T store.
one day i got parking, was able to to go in, pay my cell phone bill on the pay kiosk, and drive off before the meter ran out on my quarter.

I switched to T-​Mobile three days ago and within 24 hours I regretted it. Right in the middle of San Francisco, where they supposedly have excellent coverage, I had several dropped calls the first day, had between zero and two bars, and kept losing the data network. Plus, my battery was running down significantly faster than before.
I tried to switch back to AT&T online and was unable to do it, and there was no phone number to call for help. You either do it online or go into a store. This I was not happy about. I wasted a lot of time on their website, which is very confusing.
I got an appointment for an hour later and went in expecting the worst, based on the Unilocal reviews. But fifteen minutes later I was back on AT&T. Mo helped me and he knew exactly what he was doing and was very pleasant. My rating is for the service I received in the store.

The wait was not bad to talk to a customer service rep but I think that was because I didn’t come on a weekend. I received very helpful service and the customer service rep made sure I had all my questions answered before I left. I would definitely come back to this spot!

Customer service is literally non-​existent at this AT&T retail store. I came in on a Monday morning to try and upgrade my phone. Not only was I not greeted nor approached by a representative, but I also had to endure being ignored by them as well while they talked aimlessly in a group in the middle of the store. What is this? Middle school?
By the time I was able to infiltrate and get some help… I didn’t even want to deal with them anymore. I admit, I just straight up and left and headed to an authorized retailer on Irving instead.

Such a great experience with a company that can sometimes be difficult to deal with. JOSE helped me trade in my phone and answer a ton of my questions and was super helpful and great! Customer service is so important in any business and he went above and beyond to be nice and deliver accurate answers to my many questions! As well he demonstrated a great attitude and great customer service.
thanks! will always go to the att store over apple genius bar if i can, as well as chose this location over others!
P.S.
GO GIANTS!!!

My friend scheduled a on-​line appointment. She was served on-​time. Agent Carley was knowledgeable and patient. She even answered my questions.
My contract isn’t up for a few more months. I know what I want and who to see when I’m ready.

AT&T is the WORST, I want to change mobile carrier. I called and spent 2 hours on hold to cancelled my service, paid the ransom they called early termination fee even though it was a couple of months short of contract and they STILL won’t unlock my phones. Have to wait 2 weeks until my bill is «generated». Funny they didn’t mention that when they took my money.
So here I am, out of $$$ and stuck with phones I can’t unlock.

Came here after the ATT store on market street. Same thing.
Srsly, a two hour wait to try and trade in my iPhone?! It should be easy peasy, turn in old iPhone, and get new iPhone, but no, the reps are working on sales commission. And to add insult to injury, the new iPhone 6 aren’t even there? WTF am i doing here then? $ 200 rebate or not, that’s just wrong. Eff you, ATT! I went to bestbuy instead. Only got $ 125 trade in, but i also got the iPhone 6 64GB for $ 244.99 after rebate.

One’s experience at an AT&T store is based on the sales consultant that is helping you. Based on reviews of the fellow Unilocalers, it either a great or terrible experience.
Hearing that AT&T has a new Mobile Share plan, we came in to speak to a consultant to determine if it was beneficial for us to switch from our Family Share plan. Entering the store, we were greeted by Jackie Tong. After determining what service we were there for, he walked us over to a table where we went over our current plan, our current data usage and which Mobile Share plan would best suit our needs.
After determining the best Mobile Share plan for us and explaining the specifics of this plan, Jackie made the changes in our account. He explained since we are in the billing period, our next bill would be prorated. He also gave us his business card and for us to call him if we had any questions.
It was a great visit to the AT&T store due in part to the great service provided by Jackie. Request Jackie!