BASA Collective

Hey guys!
So I go to BASA about twice a week to pick up some flower/​wax. That is now going to change.
Today I stopped by and did not have my physical card or ID but I had clear photos of both my rec card and identification card and passport. I understand that policy is policy but just know that this collective will NOT go the extra mile for you. I have spent hundreds of dollars here and I now wish I would have spent my money elsewhere. They would not accept the photos, which is understandable, but i did not have access due to special circumstances, and the photos were clearly legitimate and I had several means of proving that I was myself and a legal/​legitimate cannabis user.
Not only did this collective deny me service but was also EXTREMELY rude when I tried to clarify the issue. The owner of the dispensary literally yelled at me when I asked them to clarify their policy. In no way was I rude, I was shocked at the response to my request to consider the photos as legitimate means of identification.
Flower is overpriced. Shatter is decent.
Thanks for nothing,
I am thorougly disappointed with the customer service,
Especially considering I am a regular customer,
Sierra Smith
5 592 469 158

Checked it out. Nothing free or discounted on first purchase? — not! The most irritating voice speaker system is how you talk here behind the glass — I had to leave. Not for moi.

I’ve been going to this cannabis club for years. They have a wide range of options at various price points. I ordered delivery yesterday and I was pretty happy with my purchase.

Hands down the best med clinic in the city. I’ve been visiting here on and off for the couple of years and they have reasonable prices and different quality products. They have products that fits everyone’s budget and have very friendly staff.
There are other clinics in the city with a variety of products that also are high in quality and can be price but I feel BASA provides products that are a bang for your buck. I’m specifically talking about the outdoor that can easily be compared to indoor. Overall a great place.

I stopped using EazeUp delivery because there was one time they arrived so late that I was In fact late myself.
I placed an order at 11:38 this morning and it is now 3:56 p. m nearly 4 hours later and I still have not received my delivery. I called the collective and the «assistance delivery manager» had a real snappy attitude. I made it clear that this would most likely be the last time I ordered there. She cut me off mid sentence to sarcastically congratulate me on my new choice. I offered her a chance to make it right and again cut me off saying «No thanks– good day» still unwilling to listen. Yeah there stuff is cheap but there’s many different and better collectives whom will always treat you with respect {FYI: FoggyDaze Delivery= A+++}

Tizia Helped me out a few weeks ago and I received some of the best customer service I’ve ever gotten. She walked me patiently through multiple strains and when I disclosed some issues choosing where to renew my medical card she listened and gave me great advice. This particularly impressed me because the reason why i had such trouble choosing was because my last renewal was with a doctor who was incredibly transphobic and denigrating towards me. Where normally me disclosing my transness elicits a somewhat shocked response and insensitive questions, she responded with kindness, compassion, and a great cultural competency. This great experience with tizia ensured my loyalty as a customer and I immediately recommended to several of my friends.
Thank you Tizia. I really appreciated your kindness.

BASA gets the job done if you know what sort of medicine you prefer and need. It’s not the place I would go to for a consultation.
Super casual, one small room with two or three windows to order from. Line moves quickly because there’s little chatting with your bud tender.
I love that they have a parking lot. If I’m in the area and I need to pick up, it’s easy and convenient to park, pop in, and grab what I need.
tl;dr– great for a quick stop and conveniently located, but you’re not going to get customer service here as much.

Amazing delivery service, and the best deal on your first order with them. You can register completely online, its amazingly convenient.

This is more a review for the delivery I was expecting and the lack of customer service for never following up with me for THEIR mistake.
I have been a client of BASA for a few years now, and the customer service has definitely gotten better. Some of the girls that work there have really bad attitude problems, but I’ve just learned who to interact with and who not to. When I learned that Basa started a delivery service I was super stoked. Bummed that you can’t get everything via delivery that you could get in store, but regardless, pretty damn stoked.
Prices are a couple of bucks cheaper than Apothecarium which makes me a happy girl. I placed a quick order for delivery a few days ago, paid full in cash and the delivery guy was off and away. When I went inside I realized that they forgot to throw in something that I paid for.
I tried calling their delivery line and got the answering machine every single time, I wrote an email, and no one ever followed up. Since I paid money for something I never received I simply asked for a credit or anything to make up for it. No one ever got back to me, and after several attempts of trying to get ahold of someone, I simply gave up.
I know that the delivery service is something new that BASA is offering, and I am on board with it but please, please hire someone with some customer service/​admin experience that can help you when these situations arise.

This review is for the delivery service via
as well. BASA has some great selection of medications on the website, ranging from concentrates to flower to topicals and edibles. The site is very easy to navigate. The delivery service was on point and came within a half hour of ordering.
Would most definitely order again soon!
I would recommend to those especially in the panhandle/​inner richmond area.

Everybody must get stoned. The staff here is friendly. They have good prices, a very nice selection and a small parking lot. A+

This review is for delivery via
. Basa has by far the best selection of any delivery service in San Francisco. This is really important to me as most delivery services I have tried thus far are very limited and do not carry the right medication for my health needs.
I had a bit of a hickup uploading my ID and the collective was just fantastic helping me to get set up virtually and staying in contact through the process. The interaction was great and they just seemed to really care about their customers. Delivery times are expedient and friendly. This is absolutely my new go-​to service.

This place is decent, came in a little before they were closing up but still super friendly. Bud selection was ok, not the best but still got me up in the sky

They have a nice selection. I love their Cookies strain. The prices for their high grade is pretty standard. I’m not a fan of the interior of the dispensary. it’s very small, and the staff doesn’t seem to be helpful in selecting (or recommending) strains. There’s a glass wall barrier so you have to talk loudly so the budtenders can hear you, which can be unpleasant since I prefer to be discreet. This dispensary feels like a «come in, quickly buy your product, and get out» kind of place.
The parking situation isn’t good either. Street parking can be difficult to find. They have a small parking lot, which is full most of the time.
Basically, they have a good selection, but that’s about it as far as anything positive goes. Everything else (parking, establishment, customer service) is below average.
EDIT: One other great thing about this dispensary is its store hours. They open very early which is very convenient for me.

Reasonable prices, and vast selection. Only place within 100 mile radius that would see me only a California id# fresh from the dmv but no California picture ID. Best selection of canabis I’ve seen so far. Knowledgable staff and great hours as well. This place has it all.

Well I just had a terrible experience there and ended up walking out feeling humiliated and offended. The girl «bud tender» who helped me (an african american woman) was totally rude and condescending and made me feel super uncomfortable. I suffer from anxiety and insomnia and she was in no way helpful to my needs and actually elevated my anxiety. She basically made me feel like an asshole for even asking any questions and became super impatient with me, immediately asking to see my card. I’m licensed and legal and I’ll never step foot in that dipsensary again even though it’s two block from my house. I hope she gets fired.

I LOVE BASA Collective! I had a horrible experience at The Hemp Center on Geary… which is actually way closer to where I live. Thus making my experience at BASA all the more refreshing. They treated me as an actual customer rather than an intruder (at The Hemp Center… grrr).
Very professional environment, clean, friendly and educated staff. Good product… great hours. Can’t ask for more!

The location has greatly improved over the last year. There are now a couple of very creative restaurants close to the dispensary and that creates more activity on the blocks nearby which makes coming and going to BASA more safe than before because the people who sit at these cafes are mostly normal looking local residents. In the past you could exit BASA and there would be nobody outside which was not very safe.
As of summer 2015 they have somewhat greater selection than before and the employees behind the glass are more enthusiastic and friendly than when I visited about 1.5 — 2 years ago. The place is tidy and clean.
Most importantly BASA has a wide selection of cheaper but still very good quality medications as well as very nice top shelf stuff. They similarly have about 5 – 10 varieties I’ve only seen in their cooperative.
The place truly deserves 4 or 5 out of 5 stars. It isn’t a lounge space because it does not have space for it when there is frequently a line. At any point there are at least two people assisting customers. Today I’ve seen three.
Selection of concentrates and edible medications is pretty good. Not as much edible options as other places but I don’t see a problem with that since they’re not as popular as everything else. Parking is usually available at their small parking lot. If it is full it is also not very difficult to find it around the block.
Ps: they can also give you a green color medicine bottle, but you have to ask about it.

Never saw weed with fleas before. Which would be okay if fleas ate mildew, but they don’t and there’s the rub. Tobacco has Basics. Cannabis Basa… now we getcha… And jeez is there a No toothbrush rule over there. There… it had to be said. But if you enjoy that slightly bleachy taste of burning up black mildew spores this is the spot.

This club is awesome. They know how to shop for their customers. I go here just about everyday and the people are not only friendly, but they are knowledgeable of the product they are selling and if they haven’t tried it before you, they’re honest about it. If you’re only looking to spend 8 $ you can still get a gram of good bud and an eighth of super bomb can still be in the 25 $ range!
I used to go out of my way for other clubs until I found BASA! SFs number one club for all your medicinal needs!