BCBG

What a pleasurable shopping experience! Whatever they do to hire /​retain awesome sales associates work — please keep it up! This fantabulous lady named NIKOHL helped me shop for a dress to wear at an upcoming friend’s wedding, and it was as though my bestie who knows me inside out were there shopping with me and helping me out! She was highly knowledgeable and fashion-​forward, professional, genuine, charming, caring and just truly for what were best for me. Thank you for making shopping such a fun and enjoyable experience for someone who doesn’t normally like cloth shopping!

NEVER AGAIN. Why buy from this boutique when you can probably find the same item online (at bloomies or their own website!!!) on sale, with free shipping, and a normal return policy?!
Bought a full price dress here last weekend, then within a week saw that is 60% off on their website, and their only response is…“oh too bad, we don’t honor
prices.” Uhhh seriously? It’s called customer service. Learn some.
Will never buy from a BCBG boutique again. What a joke.

–1: horrible return policy
–1: horrible attitudes
–1: they refuse to honor sales prices available on
–1: why would i buy from such a dreadful «boutique» when i can get the same clothing for less at bloomingdales, or on the company’s own website?

This is by far one of the most lovely places to shop. The sales associates are incredibly sweet and welcoming. They really make you feel like a VIP.
I spent a lovely hour and a half feeling like a princess and playing their real-​life Barbie. It was so much fun!
Everything here is beautiful, on-​trend, and can be made very classy or sexy depending on how adventurous a fashionista you are. You can find something for a night on the town to a gala. The prices are not for the feint of heart, but it is well worth it to have some great quality and unique pieces.
After my fun time playing dress-​up, I put a couple things on hold. There was no judgement at all that I had tried on so many things and only put a few items on hold. This might have contributed to me going out of my way to come back and purchase the shoes the next day (a night or rest got me to pair down my spending just to shoes.)
And hey, Lil Wayne’s ex-​wife has these same shoes. They are also sold-​out everywhere on-​line. They are like works of art in shoe form. They are cheaper than Christian Louboutins. They were 20% off… and…and.and…well, there is no good reason to spend over $ 300 on shoes (other than you really really want them – to be honest.) Oh well. HOORAY SHOES!

The customer service is horrible and the store is waaaaay behind the times when it comes to returns. I ordered a dress online for my fiancé and the size that was shipped was not the same size that I ordered. We walked down to the BCBG on Union, found the dress that was the correct size and was informed by the salesperson (in such a smug and arrogant tone, it was almost impressive) that they would not exchange the dress and that it had to be mailed back to the BCBG’s warehouse.
However, the salesperson magically washed off the smugness and morphed into a used car salesman, telling us that we should just buy the second dress @ the Union store and then return the other dress to another BCBG retail location.
I would have preferred if the scumbag just told me she would not receive any commission for making an exchange; however, if we purchased at the Union store and returned at another store, she still gets paid… I asked her «if I act now, would you throw in a pair of steak knives» to which I only received a dumbfounded look in return.

*A BORDERLINE RACIST EXPERIENCE*
NO JOKE. It pains me to say it.
I URGE YOU. DO NOT SHOP AT THIS STORE! I’VE BEEN A BCBG CUSTOMER FOR YEARS, BUT BECAUSE OF TODAY’S EXPERIENCE, I’M ABOUT TO RETURN THE $ 600 WORTH OF MERCHANDISE THAT I PURCHASED A FEW WEEKS AGO.
Here was my experience this morning:
Day: Saturday, May 19
Time: 11:15am
Business: To return a $ 79 belt which I bought from the Westfield location
BCBG workers: A vacuous salesgirl and a «manager» named Bella
I walked in this morning and approached the only sales girl in the store. There were no other customers. but she acted like I was bothering her.
*Me: Hi, I need to make a return.
*She: Oh, well you need a receipt for a return.
*Me (thinking): «Why would she assume that I don’t have a receipt? I haven’t even
taken anything out of the bag yet». I proceeded to open the bag to show the belt
and the receipt.
*She: Oh, I’ll ask my manager if we can do anything. We usually don’t accept
return of accessories.
*Me: Oh, I didn’t realize that. Then I looked at the receipt, and sure enough, it
stated, «accessories cannot be returned». MY mistake for sure. «Can you still
ask your manager?»
*She: Yes.
— — — — -
The vacuous sales girl then grabbed the «manager» named Bella without saying anything to her. In fact, I was the one who had to ask for the return (the sales girl didn’t say sh*t).
— — — — — — –
*Me: She just told me that I might be able to return this.
*Bella: No, you can’t.
*Me: Oh OK, can I exchange it?
*Bella: No. In fact, you should just go downtown and ask your salesperson in the
downtown store. We can’t help you.
— — — — — — —
And that was it. They both walked away from me. I heard the sales girl apologize to Bella for taking her time. No apologies to me for wasting my time.
NO OFFER TO HELP CALL THE WESTFIELD STORE.
NO OFFER TO MAYBE HELP ME FIND SOMETHING THAT WOULD MATCH THE BELT.
NO OFFER ABOUT NEEDING ANYTHING ELSE.
I mean, WTF. There was $ 600 worth of sales on that receipt, and they couldn’t even help me with a $ 79 belt!
— — — — — — -
Here’s where it gets dodgy…
As soon as they walked away from me, someone walked in the store who just happened to be a blonde white chick.
They: «HI, HOW ARE YOU? CAN WE HELP YOU WITH ANYTHING?»
She: Oh, I’m here to pick up a dress.
They: «Oh yes, we’ll help you out. Did you need anything else while you’re here…»
— — — — — — — —
I think anyone would easily make the same conclusion I did.
Yet another reason NOT to return to the f*ing Marina.
Surprised?

my fav brand of all times! Always have XXS and XS — works for me! The guy who works there is very helpful!
All items that are discounted are on final sale, oh well, nothing new there!

I’ve been to this BCBG a few times and it’s a nice store. I’ve always loved the cloths, so many cute things! Today I was helped by Bella, she is such a ball of fun energy. I don’t always know how to put together an original outfit, but today will Bellas help, I know now that I left the store with several cute pieces and I can mix and match while looking original. Loved her. I hope next time I shop here she will be there.

They have great clothes for almost any occasion. However, beware of their return policy, 10 Days and only store credit. Next time I’m heading to Nordstrom or Bloomies to grab the items I want.

They have every look you’re trying to go for — from Sexy to Sophisticated, you’ll be sure to leave with something in your hands! The sales associates are helpful and honest if you ask them for their opinion.
My only complaint is that they do not accept returns for the original form of payment. You have to get store credit. That’s why I head on over to Bloomie’s now to see if they have the same style so I have more time to think about my purchase.

I love this BCBG! This is the only BCBG location I will shop at and it is all because of Naomi. Naomi has a eye for fashion and has been styling me for almost a year now. She is genuine and consistently picks out form flattering fashion forward outfits for me, she also is always dressed great when I come in. I am a very busy woman and having Naomi to help me pick out great clothing in a timely matter is amazingly helpful. Unfortunately not all employees at this location are as amazing as Naomi, I once was working with a woman by the name of Caroline and she was rude and clearly had no understanding of the type of clothing that would work for me. I ended up leaving and coming back when I know Naomi would be working. If you love BCBG like I do and can appreciate someone with great taste who will make looking your best easy, do your self a favor and go to the Union st. and ask for Naomi!

Got so much help from «Davinia» (a salesperson) w/​picking out the cutest/​sexiest outfits. She’s a natural & super down to earth. I highly recommend you ask for her help!
Thank you Davinia at BCBG on Union St.

This store ROCKS!
First off, let me say that I do not have unlimited funds…
At first I hesitated to even go into this store because of that. How wrong I was!
The salesgals are really down to earth and fun and they worked with me within my budget… making suggestions, holding items for me, letting me know of sales coming up! Especially Elisbet! Love, love, love her.
I’ve picked up some extraordinary basics, and even some luxury items (during their 60% off sale) and I absolutely adore each and every piece of clothing.
Highly recommend…

Oh boy, does this store get me in trouble with the credit card. Me and BCBG have had a long running love affair. I’m pretty convinced they make their dresses with me in mind. With that being said, I have alot of dresses, probably way too many dresses. A good majority of them bought at this store. They are good quality. I’ve gotten some good deals at this location and staff is always friendly and helpful!

Love BCBG. Love this location.

This is the best BCBG store in San Francisco by far! Got my dress (i’ve been eyeing the dress since it first came out) on sale on the 50/​30% additional rack. The sales associates are super friendly. Great customer service overall. Definitely will comeback soon!
but yeah, BCBG return policy definitely sucks!

It’s my company’s shut-​down week, but just my luck, I’ve been sick and moping around the house coughing up yummy phlegm the entire time. Well, the cleaners came in this morning and I decided to drag my sick, germy ass out of bed and go for a little walk rather than sit around the house and watch my toilet get scrubbed. Luckily, this BCBG location is only a few blocks away from my apartment! Not only is this store way bigger than it looks from the outside, the sales girls here are so sweet and attentive — they are helpful without being pushy and lack the snobby attitude that is prevalent in retail. I was told today that select items were 50% off, and 30% off on all regular-​priced items. Never one to say no to a great deal, I left with a new knit dress!
I’d totally give five stars, but like others have mentioned, the return policy sucks penis!

BCBG is great for dresses, swimsuits, and suiting pieces that don’t make you feel like a corporate geek. I actually prefer this store to the one in Union Square. Everything is on one floor, and the lighting is much better. The girls are sweet and not too pushy. Don’t waste your time trekking downtown and stick to this location.

I liked this particular store. Sales people we encoutered were friendly and extremely helpful.
I prefer this store to most other BCBG stores that I’ve been to.

The sales are still going on, there are items on sale for up to 70% or for the most part, quite a few items are on sale for 30%. The sales assistant mentioned that the sale has been going on for about 3 weeks now and it might be about time that they are wrapping up.
Bought a cute black dress and bikini on sale here over the weekend! Very helpful and friendly staff, nice spacey floor and lots of fitting room, no wait necessary.