Benefit Brow Bar at Macy’s

I usually like to go to Anastasia to get my brows done! Since i haven’t had time to go my girl i decided to come here and get them cleaned up. which was a big deal for me. So of course i wanted to make sure I asked who is the most experience and how long have they been doing brows. Im picky!!! i admit it. Anyhow, of course the girls that work there said everyone was great. I get it they have to say that. I was still skeptical. So i asked for the manager. can’t go wrong if the manager wax your brows right?
So of course high maintenance me waited for the brow bar manager. I waited a bit for her which was fine. That just made me feel more confident in going to her since she was busy.
Her name is Jessica. She was very nice and professional.
She gave me a consultation and started waxing my brows. I’m a little crazy so i had to hold the mirror in my hand just to make sure she did them right.
After she was done plucking, trimming, and shape them I took a look in the mirror and I said DAMN!!! OMG!!! they never looked better. its so much more cleaner and so percised. i love my shape. I don’t know why i thought anastasia was just the place to go.
Im coming back here now to get my brows done by Jessica.
Shoot saves me money since anatasia is a bit priceir.
Thanks Jessica for making me feel comfortable and giving my brows some good arches.
go to Jessica and you won’t be disappointed!

FINALLY!!! A person that knows brow shapes! Jessica is seriously the best! She knows what she’s doing, she’s experienced and won’t wax your brows off or take too much. By the way I must add that she has a super sweet personality and so personable. Sometimes when you go to the mall it’s like whatever. Customer service is great but their trying to make a sale.
Anyhow when I went to Jessica I was skeptical!
Brows are important and they are on your face! Can’t have jacked up brows!
Jessica has been doing brows for years and she gave me such a great consultation and such great service! I love my brows! Now I have an outstanding appointment with her ever 3 weeks to get them of fleek!
*addiction*
Go to Jessica for perfect brows!!!

Amanda is amazing ! I use to get my eyebrows threaded, but since going to Amanda I’ve never looked back. I love how she makes me feel comfortable and I know I can trust that she will do a great job. Amanda is a real one !

Amanda is a great brow specialist! She is patient, kind, full of energy and expertise!!!

I’ve been wanting to get my brows waxed for the longest time, but was too scared of the supposed pain. I had Marcia and she was so sweet! She politely informed me of what she would be doing to my brows and I felt at ease (and that’s saying a lot because I get nervous easily). She pays SO much attention to detail and ensures that you’re comfortable. I didn’t think that anyone could rescue my brows, but I am so satisfied. Definitely will come back to her next time!

I usually get my brows done by Marcia, who does a really good job and is very sweet! I wasn’t able to get an early enough appointment with her, so I booked one with Jessica. She was amazing! Very patient and explained the process. She’d periodically ask for my input to make sure I was satisfied with the shape of my brows. I’d highly suggest either of these two ladies to anyone and everyone!

Amanda and Marcia are super sweet and always very professional. I know when I go there I can sit down and relax because they never rush to get to their next appointment. They’re the only ladies I let wax my eyebrows and I’m never disappointed!

I experienced utterly terrible customer service last night at the brow bar by the woman with short black hair and bangs. I won’t shop at Benefit at this Macy’s again — such a shame because Stonestown is such a great local spot to pick up a few necessary cosmetics. I had read some mixed reviews about customer service here so when I arrived (around 6:30pm) I approached her super nicely to ask for a brow appointment whenever she had the time. Without even looking at me and with a ton of attitude, so do you have an appointment? I said no I thought I could pop in (I assumed this was okay because the store is open until 9pm) to which she continued half speaking to me and said, «No, actually I have one appointment after this and then ya, we’re closed. So ya, we’re closed now.» Maybe she was having a bad day or was ready to go home and not deal with customers anymore, I don’t know but it was not nice to be on the receiving end of.
I asked for her name and she responded, «So why do you want to know my name?» and never gave it to me. I said that on Unilocal people rave about some of the waxers to which she responded, «Ya. Well we’re all really good.» By the end of it all her attitude was so terrible that I wanted to contact whoever manages the cosmetic department — but I’ll leave it at this. I asked for a service menu so I could call if I chose to make an appointment later in the week — I definitely won’t. I’d rather go all the way to the Marina to avoid an attitude like that — or just never shop at Benefit again. I’m sure you’ll see it for yourself when you pay them a visit without an appointment — god forbid.
*I do know that this was not Marcia — she has great reviews on here.

WOW. I went to get my brows done and the woman was BEYOND rude, I really cannot believe it. Again, WOW.
She drew big vertical chalk-​like marks in dark brown across my brows to highlight where my brows ‘should’ be and proceeded to point out where my brows are ‘straggly, sparse and have gaps.’ (Not that this matters, but my brows are hardly awful; no waxers have had trouble w them before.) What kind of business treats a customer like a make-​up dummy in a training tutorial (in a public place no less) and insults her like that?
I looked at the marks on my face and was horrified (I looked like a clown; in all my years of waxing, no one has EVER done anything like that). I was humiliated and asked her for a tissue, saying I’d like to remove the marks and she gave me a bitchy smile and instructed me not to. I left.
Seriously, I’m stunned. Management needs to get rid of this person stat. I think I may move on from all Benefit locations and go for something more professional like Bliss.

I’m sure the ladies here do a good job, but the service is terrible. I called earlier today to try and schedule an appointment but since they were full I decided to walk in. The lady over the phone told me they do walk ins until 7. I get there at 5:30 and wait until the next open spot at 7. The Benefit lady writes my name down on the list and tells me to come back at 7. I come back at 7 only to have the eyebrow esthetician refuse to do my eyebrows because she already closed out and wasn’t aware of a 7:00 walk in. I waited 1.5 hours and she still refused to do my brows. Needless to say, I won’t be coming back here. Waste of time.

Marcia and Amanda are the queens of brows and I am so lucky to have found them. EVERYONE is always asking me where I get my brows done. They offer personalized service where they actually spend time working on you and never rush you out of your appointment. Also it’s nice to have professionals tell you what products to buy without pushing you into things that you do not need. I would highly recommend these ladies to anyone!!!

Awesome service. First wax on the eyebrows for me and it went smoothly and quick! Professional but still a nice personal touch to the girls working there! Good price. I had Marcia this time and she saw right away how to best trim and shape my brows so it would fit my face the best.

The worst experience I’ve had getting my brows done by anyone.
I called two days before to set up an appointment. When I arrived, nobody was working in the Benefit section. I went up to the desk and said I had an appointment. The esthetician was on break but would be back «in five minutes». Five minutes turned into twenty. I sat there waiting while the other girl called the esthetician who apparently went for coffee which turned into an emergency of some sort.
Twenty minutes later and the girl shows up. I ask her to arch my brows but to not leave them too thin. She proceeds to ask me where I want the arch, which seems odd to me considering I’m not an esthetician. So she starts waxing and trimming. She doesn’t trim my eyebrows evenly and hardly makes any difference in the appearance of my brows. She then gets wax on my eye lashes, which she tries to get rid of but ends up leaving. Then she adds some brow tint. When I look in the mirror, my brows look the same as when I arrived 50 minutes ago, there’s wax stuck to my eyelash, and my right eyebrow is colored in super patchy and ridiculous with brow tint. Are you kidding me?
I will never come back here. Between the lackluster receptionists, terrible esthetician, and shitty rap music spitting out profanities, (eat the pussy?), I think I’ll spend my money elsewhere.
Thanks a lot Benefit for wasting my time and money. Ughh.

Amanda is my go to girl! She does wonders and was super awesome. The process doesn’t hurt with her and she’s quick! I don’t trust going anywhere else or any one else. I’m the kind of girl that rarely ever gets her brows done, but once you get them done once, you want to keep coming back for it. I refuse to do it myself.

Marcia, you’re the real MVP. You always bring my brows to life. I work near the mall so I would always pass the brow bar on my way to grab lunch in the food court. So I finally decided to try it. I didn’t know I had to make an appointment, but Marcia attended me there and then. I was a little worried because the lady that did my brows for more than 10 years messed mine up so bad, so I took a chance. She did a draw down on my brows told me exactly what she was gonna do, what hairs she was going to take off, everything. Boy she did a miracle. My brows were exactly how I told her I wanted them she kept the thickness and arch.
3 weeks later I did the mistake of booking an appointment with Amanda since Marcia was not working. I regret it so much. I told Amanda to keep the thickness and the arch of my brows. She did the total opposite. Thin and super more arched. I had to let my brows grow for a month and finally saw Marcia and guess what guys?! She brought them back to life. My girlfriend told to to stick to Marcia since she had done a really good job the first time. I should’ve listened.
Marcia is the shit. Thanks so much.

I needed to get my brows done before a job interview I had and I was rushing to find a place near by for a reasonable price. After I bought some make up I asked the Sales Associate if he knew where I can get my brows waxed and he walked me over to Amanda! I was nervous because you never know if the person waxing your eyebrows is going to do a great job. And Amanda was amazing! Very nice and very professional! She did an amazing job, I will definitely go back to her every time!

Please note this review is almost a year overdue. This should have been done in Feb of 2014
Never ever again! I have been waxing since I was ten and know what I’m doing with my brows.
I love Benefit wax for my brows and was thrilled to find one so close to my new house when I moved. Amanda was terrible! She burned my brows, leaving two scabs above them which peeled for weeks, not good for someone who works in the beauty industry, and oh man, her bedside manner.
Amanda went on and on and on about all of the things she did wrong when she was in esthetician school and how even after working for the brow bar, she put too much wax on a client, removing the middle third of her client’s brow. This really doesn’t inspire confidence in your services, lady!
Since this experience, I either make the hike all the way downtown for Benefit or get waxed in my hometown when I go to see my parents.

I LOVE LOVE LOVE Benefit! One of my favorite make up counters. Every time I visit they make me feel young and vibrant — not old and frigid while I buy my mascara. TARA made me feel like a million bucks! Tara was super informative and cool. She listened to my questions and answered them honestly. She didn’t persuade me to buy anything I didn’t need and was candid about Benefit products.
Now that I’m 28, sometimes these young sales reps talk down to me like I’m old and worthless. I’ve never gotten that vibe from Benefit. My visit to Benefit today was the best visit I’ve ever experienced which prompted me to write such a glowing review for Tara. Tara demonstrated tremendous customer service and Benefit knowledge. I wish all my make up transactions could be as pleasurable as what I experienced with Tara. A+

So glad I decided to stop here. I needed an eye brow wax stat and they were able to accommodate me right away. I had my son with me and they gave him crayons and a coloring pad to keep him occupied. Marcia was AMAZING and she did a wonderful job on me. Not only was she patient (I had to stop our session a few times in order to discipline my son) but she was very talented and showed me exactly how she was going to shape my brows before she even started.
Bravo for wonderful service, excellent talent and patience. LOVED it here and will definitely return. Highly recommend and I will be back soon.

This Benefit Brow Bar opened not too long ago. I dread going to the one in Downtown Macy’s because their service is the worst ever. The downtown location made my skin broke out because they double dipped (which is a huge no-​no for hygiene purpose!). One of my girl friend referred me to this location because she swore by it so I gave it a shot.
I walked in around 10:00 on a Monday morning with no appointment. Marcia was my waxer and she was SUPER sweet and knowledgeable! She did exactly what I asked– no thin brows, full & natural. I loved the fact that she is very personable and gave me good advice on how to maintain my brows. I already made my next appointment with her. She will definitely be my «to-​go» lady from now on :)