Better Way to Move

THIS COMPANY IS A DISGRACE. DO NOT USE THESE GUYS
They turned up late after I had hired two trucks and 6 guys for what would be an 8 hour day. I knew it was a big move so I was prepared to pay the $ 1300 dollars plus tip
The lead guy turned up and acted all friendly until he had slipped a piece of paperwork into the pile meaning I waived any claims to damage. He then spent the rest of the day on his cell phone as his inexperienced crew dragged and scraped the furniture, ruining the wooden floor.
He then tried to slug me for a $ 3000 bill for extra packing material. I demanded they take my stuff of their trucks and he REFUSED and became aggressive. We almost started throwing punches. These guys are vandals. He made all his workers stop work for over an hour. It was only when I called the police that they REDUCED the amount to $ 200. Then they worked SLOOOOOOOOOOOOOW. When we were ready to leave the other place they stopped for lunch for an hour
This is obviously a well rehearsed scam
They then drove to my new place and disappeared for an hour on the way saying they got lost. They still charged for both this and the return time. A 60 mile return journey was therefore charged as 3.5 hours at $ 160 per hour = $ 560!!!
They then refused to unload the trucks until I paid the full bill and said it would take 4 hours to unload. It actually took two as they dumped my stuff anywhere they could and packed up as soon as they could.
To be fair, the actual movers (the young Mexican guys) were all pleasant and tried hard despite their inexperience. The Israeli crew manager was a total crook … spent too much time in the army and too little time in the real world.
They charged me over $ 1000 in dead time (lunch and getting lost) and tried to push $ 3000 of extra costs. They will also not return my deposit. They broke several valuable items and caused $ 1500 of damage to the floors in the old apartment. The crew workers and team managers are mostly illegal and not allowed to work in the country. I figured this out when they disappeared so fast when I called the police.
To top it off … they drove over the mail box as they left. I tipped the worker guys well too … $ 40 per person
The people leaving postivie feedback MUST be employees of the company. Bad practice like this doesnt accidentally happen, they must be trained to roll people like this.
Not only will the move cost you $ 1000’s of dollars in bogus fees but you will have to work with the BBB, Police and IRS just as I am doing. Do yourself a favor and avoid these crooks
DO NOT USE THESE GUYS check out their website … NO WHERE does it give you their address. They are not honest enough to list or give a local number

DON’T LET THE GOOD REVIEWS SWAY YOU! THEY SHOULD BE CALLED WORST WAY TO MOVE!
To date, this is the most horrible service experience I have ever had. AN ABSOLUTE NIGHTMARE!!!
So bad that I am now taking legal action and involving the BBB and media.
During the move their pace was unacceptable and their process inefficient. They took 2 hours to move a bed and 25 boxes at my fiancée’s apartment! When they arrived at my apartment, i spent the entire time managing them to make sure they weren’t standing around on my dime.
Before unloading at the final destination, they charged us $ 1800, which was more than 3 times the original estimate ($ 500), and claimed that $ 800 was due to packaging materials. To be clear, we only authorized $ 50 of packaging, and they could not give me an itemized list of how they got to the $ 800 charge.
When I asked to speak to their manager, they threatened to take my stuff to a warehouse because they could not wait for me to call the sales office and try to work it out — essentially i was forced to pay blindly to get my belongings back.
Since then, I have been given the run-​around with the sales office and have spent the last 30 days trying to get in contact with someone to address my concerns. No one has called me back or tried to work with me.
I have no choice now but to take legal action and involve the BBB and media because they refuse to talk to me.