Big 5 Sporting Goods

love shopping at big 5 im a huge fan my favorite discount sporting goods store love to get camping gear her

This place definitely needs to improve on customer service, especially for assistant manager, Mark. Came in to purchase a cooler that was advertised to be on sale. Long story short the item rung up original price and not only did Mark intentionally not honor the price, but extremely unprofessional and rude about the whole situation. Don’t get mad at me when your store advertises something and doesn’t ring up that price. Honestly the easiest way to have handled the situation was to HONOR the price instead of standing there arguing with the customer or don’t advertise something that’s not just to bring people in! Mind you that I asked for the price twice and staff on hand confirmed that it was a promotion sale item. Sorry Big 5, you have lost a customer over a small ticketed priced item. Sad.

This chain appears to be going out of business.
When you call, make sure the store reached is the store you dialed. They have forwarded the phones from stores that have already closed for good.
I just drove across town to get to a store that had an item I called about only to find it shut down and signs removed. The clerk didn’t bother to clarify location and why should I even have to ask? But, this is the level of service always exhibited on the few occasions I’ve been in these stores.

I found that the service at this location was extremely limited and therefore failing heavily. It took 10 minutes to find someone to let me into the changing room, which was full of piles of clothing (even though it was only 12 PM) as well as trash and a half-​drunken coffee. I spent another 5 – 7 minutes looking for someone to get a certain pair of shoes in my size. I finally gave up and decided to ask the cashier, who interrupted me a third of the way through my sentence, waved her hand, and said «yeah, yeah I’ll send someone.» I wasn’t even holding a shoe in my hand, so I don’t understand how she could have even known where to send someone. I ended up having to self serve, as that «someone» never came. Besides that, the store is well stocked and organized, but could use some serious employee training and at least 2 – 3 more sales associates.

The sign in the window always makes it seem like there is a sale going on but that is just untrue. I come looking to be blown away by sakes prices but I am not. I get it though. This is just how it is. Usually during thr holidays the sales are legit but any other time I do not trust it. Shoes are usually good price.

This Big 5 has been around forever. I remember when this sporting goods store was well, IT. Now that there are a bunch of other stores around, I can see how difficult it is for this company to survive.
I come here for basic stuff. Most recently, I came by to purchase a tide book. They always greet you at the door and ask if you’re looking for anything in particular. Lakeshore plaza is always hectic but parking is always available.
Sometimes, you can really find some awesome deals here especially on camping items.
4 stars.

I have scored a few deals at this store and I think it is all in the timing. I bought a pair of the dance Nike shoes that normally retailed for $ 90 and I got for $ 25. I can buy Under Armour shirts here for $ 15.00.
The store can get a bit cluttered and claustrophobic but it is good alternative to Sports Authority.

Josh was so rude to me, I can’t believe they would hire someone so inconsiderate. I was just asking a couple questions about shoes and he stormed off. I had to go get the manager so that my questions would be answered but even then I still had more questions.

Some of the workers seem unfriendly and unhappy. They were closed but no announcement was made. Then one of the workers maybe the manager, looking over one of the cashiers, was a bit sensitive over the register. It’s a long day but damn customer service and satisfaction is primary. I don’t know if I’ll go back but I won’t be surprised if they closed down because no one will be shopping there.

Nice professional staff, prices are decent, they got lots of outdoorsy stuff here along with sports of all kinds. Kind of small, around the shorts, tees, pants etc isles like in in a forest swamp of clothes. Better shoe selection than Ross.

I stopped by Northface and Marmot in downtown SF to check out ski gloves. Holy $ 100+ gloves?
So I went back to Big 5. For men, gloves are so much cheaper. My husband got a pair for $ 35– so he thought– at check out, they rang out to $ 15. We saved over $ 100 on ski gloves.
With the leftover money, we got 2 pairs of ski goggles. They were on sale for $ 19 and $ 12. But they rang out to something even lower than that.
With the leftover money, we went to Noah’s Bagels a few doors down and ate some bagels.

This place is great! I can always find what i’m looking for. Stuff is friendly. Will come back.

This location is very small, cramped, and a mess. I really only come to find a better value for things that I can’t find online/​need right away and is just too expensive at Sports Authority.

Unbelievably, No sales associate or manager has the key to the dressing room?! What the fuck? Bye bitch. No wonder sports superstores are taking over… This store can’t even organize small, medium, large etc. Big 5 you are a BIG non factor! I’m going to Sports Authority. Oh yeah, the smell of stale urine reeks throughout.

Big 5 has always been my go to sporting goods shop as a kid… Something about their boxy layout, registers smack in the center, no fancy display cases or racks… I like.
Got back from vacation and realised. oh. I need to get shin guards for the new soccer classes we are starting. (In my head: What are shin guards??? what do they look like? Are they expensive? Who makes them? Etc.)
I am often in need of sporting goods for my ever changing kiddo’s athletic needs. and this place has it all. For less. Like, usually 20−30% less. And that means a lot.
I actually ended up walking in to the newer, fancier new sports authority in the old borders bookstore in the mall, 20 minutes prior to my purchase here. (See review…) I ended up saving $ 10, had infinitely better service, and left so happy. The woman even explained that shin guards go UNDER the socks. Not over them. Lol. I was about to do it wrong!!!
Always happy to find what I need here. I do love sports basement, but their locations were too far out of the way for me that day…

Shoes — awesome!
Sporting goods — ummm…
Gears — in disarray and needs to be revamped!
Checkout — pretty fast and helpful…
Best time to go shop there is off hours — 11:00 — 12:00, 2:00 — 3:30, to avoid hordes of soccer moms/​dads with their untamed children running around the store, sometimes unsupervised!
It is also noteworthy to suggest Sports Authority at Serramonte… they have more sizes and a wider selection of sports gears and equipment. You’ll also feel less cramped and wouldn’t have to navigate through the store worrying about knocking over stuff.

Yep, good place!
I like the way they treat their clients. It’s like you are a friend who asks for a spare pair of sneakers. The guy who talked to me (Adam i think) even helped me choose the right pair for the right usage.
I love boxing, and they had everything i needed.
Did you know that there are different type of shoes for indoor and outdoor activities?
I didn’t, Adam told me. I got the perfect sports shoes for me.
Thanks!

Let’s face it, most sporting goods today are a ripoff. Seriously — $ 100 for Nike sneakers that cost $ 3 to make in China? $ 50 for a poseurish Under Armour shirt (which should be named «Under Armor», since it’s an American company)? I’d rather save a few bucks and go with the less-​trendier versions of sporting goods. Unfortunately places like Sports Basement pretend those items don’t exist. But they do, and Big 5 has ‘em. They”re one of the only places in the city i can find Converse-​type shoes for $ 20 or less. They do carry Nike & Under Armour (sic), but also a good selection of lower-​end stuff for us cheapskates, i mean budget-​conscious people. Oh, and they’re right next door to Ross!

This place is OK. The sales seems to attract people of all ages, and definately brings those penny savers to the store. They certainly carry the proper amount of workout equipment and shoes as well as camping stuff. They carry a lot of cheap and crappy products, which also sell between a very low or very high price.
I don’t like the staff. They’re really freaky. They all send off different vibes and never helped me. They never smile, and whenever i ask for a shoe size, they look at me, help me and bring out the wrong size, or walk away. I’ve also asked for help countless times and still no one has helped me. They’re too busy jacking each other off behind the counter as they count the number of sales they made from everyone. The sales manager or, actually, all the male workers are just plain fat and lazy. No joke they really are fattttt!!! They are completely helpless and have the face of a mugshot.
Don’t go here. Spend the extra $ 2 taking an hour long muni ride to Sport’s Basement

I go to the gym, I dont go as often as I’d like to but I go enough that my gloves are worn out and ripped up. So with that being said I needed a new pair of gloves and where else would I go other than to Big 5.
But little did I know that the only gloves they had were for sizes S /​M /​and XL.
Apparently I have L sized hands and so do a lot of people since there were non around. I eventually found a pair that was somewhat close to what I was looking for and fitted.
On to the cashier… good grief she was slow. So slow that a line had started to form and a man came out to help, and to my dismay he was just as slow. How wonderful. Oh well. I guess there isnt really much to be expected from Big 5