Bill Bragg Plumbing

I called for a quote for a kitchen remodel and I mentioned that I had two quotes but wanted to get a couple more since the quotes were different. He cut me off and told me to go with one of the quotes. Pretty lam business motto. I would’ve preferred that he informed me that they were not taking new clients but to turn me away because I’m trying to research is wrong.

I rarely write Unilocal reviews because usually what I want to say has already been said, but I was so impressed by Dean’s work that I decided to write in!
As a woman, I have been burned by disrespectful and unfriendly handymen, so upon encountering a plumbing issue, I was loathe to call someone in. My bathtub was not draining and I tried to DIY by plunging it and «snaking» it with a hanger. Nothing worked, so I called a professional in.
From the get-​go, Dean was friendly and patiently explained what he was doing to this newbie homeowner. He diagnosed the problem as the drain being stuck in the «stopped» position due to wear and tear, needing a replacement part to be ordered. At that point, I was freaking out as I would be leaving on a business trip that evening. He went above and beyond to shop around the different hardware stores and come up with a replacement on short notice and install it for me.
After all that, I was prepared to pay out the nose, but it was an entirely reasonable amount ($ 160) for an hour’s worth of work and parts.
Would definitely recommend Dean and Bill Bragg to anyone!

Bill and his boys are awesome! Honest, professional, no b/​s. They do good work.
Dean just fixed my kitchen sink and dishwasher after a recent move. He isolated the problem, dug out parts from his truck to make everything work and gave me a great lesson in how my disposal works!
Price was totally reasonable and the work was top notch.

Bill came by during the busy holiday week when alot of people were out of town. He was very sweet and fixed a broken toilet that he luckily had the spare parts for.

Zero interpersonal and customer service skills. Bill decided that it was all too hard because I actually wanted to understand what the issue was with my plumbing. He stormed out, saying «I don’t have time for this». Unbelievable!

Bill Bragg Plumbing installed my big water heater in a small space. They did a great job. Friendly, efficient and skilled – all you could ask for.

Our water heater’s pilot light just would not stay lit – I called Bill that morning, and later that afternoon he had replaced some faulty thermal coupling. He’s responsive, fast, and knowledgeable. Thanks Bill!

Thomas is the best plumber I’ve ever met. He tried troubleshooting an issue with me from the phone for free on my first call. Then he came over an hour later and checked on me, fixing some stuff ‘guerilla-​plumber’ style and advising me how I could fix the issue myself for free. No charge for this friendly counsel. Turns out, I Iack the cool hand of a seasoned repairman, and couldn’t repair it myself. So he’ll now be appropriately compensated as an expert should be —
Still, I learned how to dislodge a stopped-​up drain, after RainbowDraino and picking at it with a coat hanger failed (HINT: Use the coat hanger, but add a plunger and a bottle of soap).
LESSON: Trust you and your landlord’s home investment to a professional — you could cost more with the havoc you wreak).
Extra credit for Bill Bragg (Thomas): Responding to texts with pictures of a broken toilet seat at 11:30pm (toilet porn) and bringing a new seat tomorrow. Wow! At best, I hoped he saw it in the morning and had some spare parts… Cheers!

After calling 5 other plumbers who have no availability the last one said «call Bill Bragg.» I called and he pulled over while driving to take down the details. Someone came by a couple of hours later to deal with my «leaky kitchen pipe» which was actually a super simple matter of screwing the faucet hose tighter. Literally. I felt so dumb that it was such as simple solution. These guys didn’t talk down to me or get mad about it and didn’t charge despite coming out for the call. A+++ friendly/​honest service. Next time I have a REAL plumbing issue I won’t be calling around… I’ll be calling these guys first!

Called these guys and they came by promptly to snake out my slow-​draining bathroom sink. A simple job well executed. $ 105 seemed like a fair price to me.

I’m having a washer and dryer delivered/​installed today. Or rather, had it delivered but couldn’t have it installed because I need the floor pan, which hooks up to the drain, replaced. Sears suggested I call a plumber, so I called Bill Bragg — the reviews are so great!
Whoever picked up the phone just said, «Hello?»
“Uh, hi,” I said, «I think I need a plumber.»
«Okay,» he said. Long pause. Am I missing the memo about secret plumber telephone code?
So I explained the situation and without taking the time to ask me what my timeframe was or letting me know when he was available he simply said, «Nope, we don’t have time for that. Thanks, dear,» and hung up.
Dear? Well, Muffin, next time you don’t have time, please don’t waste mine answering my call. It just felt all around not-​professional is all I’m sayin’. It sounds like his work is great, I just won’t even bother trying him in the future.
[Edit: I just called ²⁴⁄₇ Rooter and the guy who answered the phone was friendly, told me someone could be here in half an hour to give me a free estimate, and told me that yes, they do accept credit cards. Whoo!]

Few things could bring me out of my Unilocal hiatus, but I just had to write a review on Bill Bragg Plumbing. It’s not the first time we’ve used Bill Bragg Plumbing, and it definitely won’t be the last. It’s New Year’s Eve and not only was I dealing with a stopped up toilet but a backed up shower too. At close to 5pm (when most businesses would’ve very justifiably not answered the phone), Thomas answered my desperate call and came to the rescue with his dad, Bill. They arrived within an hour from my call. Prompt, honest, professional, friendly and very reasonably priced, I’m a lifetime loyal customer now on. If you have any plumbing needs, you must call Bill Bragg Plumbing FIRST! If I could’ve, I’ve would’ve left more than 5 stars.

Bill Bragg answered my phonecall after finding him on Unilocal this morning. He said he was at another job this Saturday but would make it over within the hour.
He rings the doorbell an hour later with roto/​snake in hand. Looking at the upstairs sinks he decided that he needed to remove the fittings downstairs and snake from there because the situation upstairs was so dismal. He asked if there was a ladder handy and got to work.
I am a new tenant at this house and was warned there would be drain issues. Well, landlord, thats because nobody bothered to shell out the $$ after the two previous tenants left — both long haired females. My objective was to get it done right the first time so I won’t have to worry about it. Bragg was up for the job.
That sweet old guy just waved bye a few minutes ago… Easy.

I had a plumbing emergency — a hot water heater that broke on the weekend. I called Bill Bragg Plumbing based on a neighbor’s recommendation. They made this work the first priority on a Monday AM although they had bigger jobs on their schedule already.
Only reason I did not give five stars thing was the cost was a bit high — I did not compare prior to hiring them as I really wanted it done right away and they were highly recommended.
However, I had a hot water heater of higher quality (more years warranty and higher Energy Star rating) replaced at a different location about 3 months ago for about $ 300 less.
So far, I would use them again for any plumbing job. I am glad they are in my neighborhood!

Thank goodness for honest, competent plumbers. I had a backed up toilet and tried everything I could to clear it, even going as far as using lye (the 2 times that I’ve used this, it has never worked. Truth in advertising should apply here). Bill Bragg’s son came by within the hour, snaked it, and it was cleared before I could take my 2^nd breath of air. $ 105.
I still think it was a deal compared to what others have charged me in the past. This is the third time this same issue has come up and Bill’s son said that’s too much. He went on to say that the hole of the toilet come in different sizes, apparently, before the toilet connects to the wasteline pipe. He suggested I get another toilet (Toto) and that Excel on So Van Ness + 18^th St has a showroom. (Guess what I’ll be doing this weekend.) Other plumbers have not been able to clearly explain the exact problem, so that’s why it’s my third time to deal with this same issue.
This is a small, family owned business comprising of a father, son, nephew team. I definitely support that.
Without a doubt, 5 stars! And a satisfied customer. Recommend.

Came on a Saturday morning as promised, kept to his appointment!
He was gone within 30 mins fixing a plugged shower drain. Damn hair!
Definitely will use again if issues arise.

I now know why this is the top result: fast, efficient, friendly
We were quoted 15 minutes and he showed up in 15 minutes!
I had tried to fix the toilet myself for a while before we called… he comes in and fixes it within a minutes. Amazing.
Thank you so much

Never got past the phone call. Not sure who answered phone but it was a guy and he was very condescending on phone. Here is exact transcript of my call:
Me: Hi, I wanted to get a quote to come take a look at a bathroom faucet with a small drip.
Him: Well it’s $ 105 an hour.
Me: So it’s $ 105 just to come take a look at it?
Him: Well we wouldn’t just come look at it, we’d fix it.
Me: So it’s $ 105 total to fix a leaky faucet? Don’t you wanna look at it first to see how hard it is to fix?
Him: Well we’re not gonna come take a look just for a leaky faucet.
Me: (stunned silence and confusion at guy’s attitude)
Him: OK, well you just call us when you’re ready. (hangs up without saying bye)
*********
Ha, yeah buddy, don’t hold your breath.

I called him early in the week to come out and put a bid together for a shower replacement, plus install a kitchen garbage disposal in my condo. He said he would come on Saturday around 11AM. He called me at 10:50, I think from his cell in front of my building, and said «I don’t want the job.» I said «Uh, ok. May I ask why?» and he said something about having to turn off the water in my building and that condos were just a problem. Then he mumbled something about lawsuits.
I was clear on the phone that this was a condo, and I gave him my address. If he doesn’t like doing condo work, or was already familiar with my building, then why not say something from the start? He wasted my morning, and it was just plain rude to call like that. Now it is a week later, and I still need to find a plumber! Poor form.

Finally found a plumber who is honest and can fix the problem successfully.
They basically had to fix a problem that another plumber said they fixed the month prior. The prior plumber never pulled anything out of our clogged tub, however, Bill Bragg snaked it a bit differently and was able to pull the giant mess of gunk out. It’s now been about 2 months and we’ve had no issues.
We will certainly call them the next time we need a plumber.