BookATailor

Not only did they cancel my appointment without telling me, they then continued to insist that they called to cancel (when in fact all they did was send an email confirmation of my appointment the day prior), and refused to reimburse my parking expenses. Worst customer engagement/​customer service I have ever experienced

I had an appointment today to redeem a livingsocial voucher for three custom tailored shirts. I got an appointment confirmation Monday with the address at 505 Montgomery downtown. I took the train and got to the building where the guy at reception told me ‘Made II Fit’ (BookATailor) had moved out. I called the SF # and the woman told me that an email was sent to inform people that the showroom was vacated. I told her I was holding an appointment confirmation received yesterday. She then told me they would be moving back into the showroom and I should get an email when they do. (When I asked reception they smiled and said ‘do you really think someone moves out of a building and moves back in?’ Then the woman said ‘we just don’t have a tailor now.’ Seriously?! My voucher expires on the 7^th which is why I took off work to go all the way downtown to get fitted and they don’t even have an office. Will contact livingsocial in the morning as I’m not going to be out $ 145. Not a very professional first impression.

We purchased this living social’s deal for 4 shirts for $ 179.00. Prior purchasing the deal, I called the BookATailor and spoke to a woman that assured me I could used this deal for me and my partner. So, we both have 2 shirts. Then, I attempted to contact the San Francisco office and no one answered the phone. After many attempts, I gave up and went on to their website. First of all, their website needs some improvements, second, there aren’t any places in their website I could find to set-​up an appointment for consultation. The only appointment you can set-​up is «Pick-​Up». So, I went ahead set-​up an appointment at 4:30 pm for pick-​up and that was on Thursday, Sept 24, 2015. We arrived on time at 4:30 pm. In order to access to their office which is on the 10^th floor, we need to go through the security which is fine! Security called the office to verify if we are expected! To our surprise, the operator kind of surprise for our appointment, but went ahead let us gone up to their office.
Arrived to their office 10^th floor, I was told that Saliah Radney (the only sales rep) went to her lunch break at 4:30 pm. So, the operator went ahead contact Saliah on her cell and told her we were there for our appointment. I over heard over the phone that Saliah said we didn’t have an appointment, but I know I did make a reservation to see the consular! Anyway, I told the receptionist to tell Saliah on the phone that we’re willing to wait till she’s done with her lunch break. We were waited at least 40 minutes. Saliah finally showed up at 5:10 pm. She led us into her office for measurements. She seemed to be very nice, polite and very apologetic. She took our measurements and showed us different choices fabrics, cuffs and collars. After the measurements, she asked me if I want to do all 4 shirts at once. I said no, I only want 2 and give the other 2 for my partner since I don’t need 4 shirts. She said she needs to check with her boss (the owner). She got him on his cell and asked and he said no. I said fine, I will cancel my deal from living social the next day. Again, Saliah was very nice and apologetic and offered us for our inconvenience for their special $ 99.00 for 2 shirts. I said okay, let’s do it. She asked me to cancel the living social first and call her when I am done canceling the deal with living social. I mentioned to her how difficult it was to get a hold of live person in her office, so, she assured me that she would gave her cell number. Instead at the end of our visit, she gave us her business card. Without checking the business card, I assumed her cell number is printed on the business card. Saliah promised to call us the next day Friday, Sept 25, 2015.
Friday, Sept 25, 2015, I cancelled the deal with living social and of course I had to going to hell to get my refund! So, I waited for her to contact me as she promised on Thursday, Sept 24, 2015. Half of the day gone, I thought I gave her a call to make sure she has not forgotten about us. So, I called her. She answered and said she was busy with clients and promised going to call me back as soon as she’s free. Time passed, now it’s about 3 pm. Again, I picked up the phone and call her. This time no one answered. I was a little panic since I wanted the shirt to be done on the 12^th of Sept. I called more than 3 times that afternoon and hoping someone would picked up the phone and finally I decided to leave a message. At the end of the day, guess what, no one bother to call me back to tell me that they got the message.
On Monday, Sept 28, 2015, I made several attempts and only found that their phone was on the busy signals. I finally got through at the end of the day and finally the automatic answering service was on and said the office is closed for a holiday (what Holiday???). So, I called back the next day Tuesday, Sept 29, 2015 and it was the same thing happening as it was yesterday and same message «our office is closed for a holiday»!!! Again, I went in to their website and again made an appointment for pick up tomorrow Wednesday, Sept 30, 2015 afternoon for pick up since they don’t have a schedule for measurements or consultations.
Again, Saliah is such a sweet gal. Very polite and helpful when you are there with her. But I think, she needs to make a list on her posted note to follow up. I think that is her lacking! Otherwise, she’s really a great worker!
The Business is suck! They don’t bend a rule just to earn the trust from their prospective customers! That’s not how you do the business! Perhaps they should have their rules printed on the «living social» or «whatever coupon they are on»!!
Conclusion, I think this business can be very lucrative and trustworthy if they can spend a little $$$ to improve their website to be more functional! Where your prospective customers can make an appointment! Again, Saliah is a great gal, she just needs to follow-​up with her clients! Thanks!

I got an online deal for 3 custom shirts and was excited to see what they could do. I set my appointment and showed up. I think the biggest issue with this is the woman who runs the small office they have. There was no warmth in her actions and I felt like I was inconveniencing her by being there. She basically told me she didn’t like working there. Anyway, I got fitted and was told it would be 4 weeks before the shirts would be ready.
I booked my appointment to pick the shirts up on a Friday afternoon. I live in the south bay and got delayed in the traffic. I called and said I would be 15 minutes late. After finding parking and getting up there 20 minutes late, she wasn’t there. No note, no phone call, she just left my shirts at the rent an office front desk. All they said was ‘she leaves early on Fridays’. I was supposed to try them on the make sure they fit, but that didn’t happen. When I got home, I tried them on and they don’t fit very well. Now I’m stuck with 3 shirts and don’t want to have to deal with this lady again.
I’d recommend not using this service.

For Christmas I got my fiancé a set of 3 custom shirts since it is usually hard to find his size (Super tall and slim). We were excited to go in for the fitting. The rep was very friendly and took his measurements advising us along the way of what would fit best on his frame so that the shirts fit him correctly. We followed her advice and placed the order. The shirts took almost two months to get made and then ended up not fitting correctly. We had to go back in which was not an easy drive (all the way downtown and costly parking) to re-​do his measurements in which she was very apologetic and attempted to remedy the issue with new measurements to issue a new set of shirts. Over 6 weeks later, we were wondering why we had not heard from them to come pick up the shirts. When I reached out to get an update on the order, the order could not be found. It turns out that the order was never placed! So they finally placed the order with the new measurements and we had to wait another set of weeks for the new shirts. When the shirts arrived, they fit «ok», which means we may need to get his shirts tailored even though they were supposed to be made to his size. For the second fitting, we were told that in order to remedy the inconvenience, we would get an extra shirt made for free; however the order came without the additional shirt and we had a whole wasted back and forth with this company. Customer support has been responsive, however slow. We were also told that the shirts would be shipped to us so that we wouldn’t have to drive all the way in considering it was an error on their part; however we got an email saying we needed to come pick them up. So ultimately we had to have a lot of back and forth to get the shirts sorted. Needless to say we were not able to get the shirts made for the events and weddings we needed to go to earlier in the year and this has dragged on since March.

My experiences at Book-​a-​Tailor Chicago, although rocky to start, have turned out quite well. The suits were horribly fitted to begin with, but after 3 follow-​up fittings and re-​tailoring, the suit was passable. The shirts, although requiring follow-​up fittings and re-​tailoring, were spot on once they dialed in the proper fit. Service at the Chicago location has been excellent. In one instance, I made a reservation on the online website, but was called and emailed directly by one of the associates at the Chicago location that they were actually closed that day for a holiday. They were able to rebook me at another date/​time.
However, for this location (SF), I booked an appointment on a Monday morning and drove all the way to SF from Sonoma only to find out they weren’t in. It turns out they were out of the office. I didn’t receive a notice from their office prior to this, or even after.
Either Book-​A-​Tailor corporate needs to figure out national holidays, or they need to allow individual stores to block off days on the online booking tool to prevent clients from booking appointments that can’t even be met.

Had just gotten a job as a sales rep for a dealership in San Fransicisco, I needed to get some formal wear to up my sales game. I asked around and one of my pals suggested BookATailor. I purchased a limited groupon deal of $ 99 for two custom men’s shirts. All I had to do was physically get fitted for my measurements by their tailor and I waited for four week s before the shirts were delivered. I must admit the shirts was perfect, and professionally made, I definitely have to order for more!!!

Terrible. The tailor running this place is unprofessional and inexperienced in so many way For example: 1) Playing with her phone while I’m sitting across browsing the catalog. 2) The shirts I received initially were loose so I had her tailor it. After tailoring it, it still looked bad and that is when she stopped responding to emails and calls.
I recently bought shirts from Trumaker and that whole experience was night and day. I might’ve saved some money with BookATailor at first, but I ended up with shirts that I would never wear.

After several unanswered phone calls to the tailor, I decided to make an appointment online.
Made an appointment for 2:30.
Arrived at 2:35.
I get to the front desk and the receptionist says the tailor left for the long weekend and didn’t tell anyone. She also left her 1:30 appointment hanging…
Disappointed at the service. I’m not going to try again.

I had a truly wonderful experience with BookATailor when I was in San Francisco visiting a friend. I had purchased a living Social Deal for him as a gift. Saliah, the salesperson, was amazing and helped us pick out the cuffs, collar and style on a 4 shirt Holiday Deal all for 149 $!!
The quality of the products were top notch and my friend looked dashing in his new attire. I would highly recommend BookATailor if you are a guy looking for high quality custom suits/​shirts or have male friends in the area!

My old college roommate swears by BookATailor, so when I visited San Fran last weekend from Boston and my bags were lost, he told me to check out the living social app where we split the 5 shirts for $ 219 (he took 3 I took 2). The shirts are pretty good quality considering the price (nicer than what you’ll find at department stores like Macy’s but no Brooks or J Crew here) and we got considerable help from Saliah who not only let us split the deal between two people, but had a ton of insight on what would make the shirts look best.
If they found a way to make the shirts a little better quality this would be 5 stars! Even if it costed a little more. All aside, great experience with the people of BookATailor.

I am not sure what happened to some of these people i.e. Chuck and Tom, but bought a voucher for 4 shirts, booked an appointment, arrived, picked my patterns out, was measured, and then I left. About 3 – 4 weeks later I got an email saying my shirts were ready, and I made an appointment and picked them up. I am a tall, slender and broad shouldered guy, and no shirts off the rack fit. For me getting a custom fit shirt for $ 50 is amazing nothing could really beat. I worked with Saliah for both my orders, and I couldn’t be happier. The one thing to note is that the living social/​groupon include the base fabrics for the shirts and suit, so there can be a number of upgrade costs, but I still give them a 5 star!
Now if you are looking for an old school master tailor that is going to give you advice on the cut and style etc, then this may not be the place for you as it is setup in a small Regal Office Suite. If that’s you problem don’t be an asshole and right a bad review, just go to an in-​house custom suit shop and $ 200 for a shirt and +$ 1,500 for a suit.

This place is a bad joke. The punchline was not funny though and egregious hours were wasted trying to get a fitted suit here.
Absolutely deplorable service, and the end product did not make up for it; I still had to take the suit to Chinatown to get restitched after three failed attempts from Book A Tailor.
Do NOT go here!

I bought a Groupon offer for three custom chinos and went to the Montgomery Street office to get measured. I was met by a gorgeous, personable, and professional woman who helped me decide on my many choices of styles and colors. She took my measurements, showed me a few other offers, and sent me on my way. Even though she had just been there a few weeks, she was confident, competent, and knowledgeable. No pants yet… too soon… but I’m looking forward to going back again and again!

I echo the remarks of JP. In fact if Unilocal had negative stars, I’d choose a couple of those. I ordered two shirts via a Groupon or Living Social voucher. In mid-​February I went in for fitting and to chose the fabric. That went just fine. The woman said 5 – 6 weeks which would make it early April. Early April no word, so in late April I call, and as J.P. said, no SF phone – all calls go to NYC. Left msg. and no return call. Called again and they said they would check. Got return call about a week later – «Shirts are in” – hooray. Scheduled appt. for early May. Go to pick them up at the scheduled time – no person to get my shirts. She shows up a half hour later and has another client trying on clothes and another person scheduled after me is cooling his heels with me.
She finally takes me in the office (no store – just a tiny office) and the other guy is still trying on his clothes. She tries for 5 – 10 minutes to find my shirts and no success. I start going through shirts and find mine. Have to go to the men’s room to try them on. Fit seems ok.
This outfit isn’t capable of functioning as a business. I’ll never, never do any business with them, and I caution anyone else to be wary. This is a rinky-​dink operation if I ever saw one.
Chuck

I wish I could give zero or negative stars.
I went in for a fitting in February, and they were running like 20 minutes late for my appointment, which was not good. Went through my fitting and ordered a few shirts. Having an atypical body type, I am unable to really buy business shirts off the rack that fit.
The lady told me the shirts would be ready in 4 to 5 weeks. 4 to 5 weeks have most certainly come and gone. No phone call, no contact, nothing. I finally call the SF location several times and there is no message machine, no anything. I call the NY headquarter location and finally get in touch with somebody who tells me the SF location hasn’t set their phone up yet. Perfect
Anyhow, here we are on April 29 and I am asking about the status of my order I placed in middle of February. They tell me something happened and my order didn’t get placed until March. Then they say they had to fire a lot of people in SF for the mishap on orders, and they say they are in a backlog of orders, and they say the shirts are coming and they say this and they say that and on and on and blah blah.
I mention one of the shirts I purchased specifically for an event that has come and gone, and I had to procure a different shirt because the one I ordered from them had not arrived. I got nothing but apologies. I then ask to speak to a manager or somebody from customer service. This one manager that they have is overseas or in Miami or here or there (depending on who you talk to, and trust me I have called and talked to a few people). The manager is supposed to call me last Thursday. Thursday comes and goes, Friday comes and goes, Monday is here and I call back… Manager not back yet, they will call me.
I ask if there is something they can do for the cost of the shirts I purchased for my trouble and significant time spent reaching out to them (with nobody reaching out to me) and at first they said ‘the paper you signed on site at your fitting is non-​refundable’ and there is nothing they can do. They then said they would provide me with a new and separate shirt for half off (as long as the manager approves it), which is bogus considering that is a standard deal they seem to always have going on (through groupon, or gilt, or whatever). Shirts still haven’t come and I significantly doubt they ever will.
I wish I could just get a refund and go to another more professional tailor, but as the woman so eloquently put it ‘all sales are final and we don’t give refunds’. No actually strike that, she said she could cancel the order/​shipment but couldn’t refund any money… seriously?
Not sure what planet these guys are on, but trust me LOOK ELSEWHERE!!!